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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 370

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S
Siddegowds Bs
from Bengaluru, Karnataka
Aug 28, 2018
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my zomato account blocked

Address: Bangalore, Karnataka, 560036
Website: Www.zomato.com

I had bad experience in zomato, where they refunded my money for stale food & blocked my account. After multiple mails also they are not responding, please unblock my account asap as i want to order more. Without my permission only they blocked my account which is unacceptable, i was totally shocked by the zomato's gesture. Please don't be so aggressive on customers. My zomato account name is [protected]@gmail.com.....
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Amit Singh 000055
from Deulgaon Raja, Maharashtra
Aug 27, 2018
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wrong amount deducted from my paytm wallet

Dear sir,

Zomato is a very reputed company, and in my views zomato is ranked no. 1 in food delivery companies. I heared so many good words about zomato. That is why i choosed only zomato for my first ever online food order and have a strong believe that zomato will resolve the issue at his best.

But in this order which i placed today evening my experience is so worse.
It was my first order at zomato....
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M
mkty23
from Suriapet, Telangana
Aug 26, 2018
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worst experience - first time i order delayed for an hour.. still waiting for food

Address: New Delhi, Delhi
Website: www.zomato.com

I have ordered food at 9:00 pm and am still waiting for food. Shall post the exact time when the food will be delivered to me.

I have placed food order from indian cravings greater kailash - 1 and they promised me to deliver it in 1 hour but it's 10:50 pm right.. Still no clue when they will deliver the food. I called up zomato customer care but not getting any satisfactory answer, they are not even calling me back nor picking...
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K
Kp Mittal
from Amritsar, Punjab
Aug 26, 2018
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refund of money paid to zomato

Address: Mohali, Punjab, 160055

I have placed a order on zomato on 26/8/2018 in morning, and check out that they cancelled my order. I paid 146.5 rupee via net banking.
When I talk to customer care they said that the amount will be credited in your bank account. But It never happens.
I requested zomato to atleast add money in my zomato wallet, they even denied to do the same.
My order number id was [protected].
I have even checked out that zomato...
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S
shalabhjn@gmail.com
from Pune, Maharashtra
Aug 26, 2018
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Resolved

non delivery of food - zomato and ovenstory

Address: Mumbai City, Maharashtra
Website: Zomato.com

I had placed an order with ovenstory pizza, mulund west, mumbai today at 12:35 pm. The scheduled delivery time for the order was 1:20 pm. I've a screenshot of the entire order summary too.

Now, after waiting till 1:40 pm, i started calling up zomato customer care which got redirected to your partner restaurant. They told me that the delivery guy has already started from the place twenty minutes ago (I. E. 1:20 pm) and will...
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Eshwar Tenkam
from Chennai, Tamil Nadu
Aug 26, 2018
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food ordered from one hotel is spoiled

Address: Chennai, Tamil Nadu
Website: Chennai

Hello, i have ordered a dish in zomato i thought the food will be nice but i am surprised to see the food spoiled when i got my food delivered. Some kind of bad and spoiled smell is coming from food. Even the hotel management or zomato members are not satisfying the customers instructions for delivery. How are you dealing with such an unreputed hotels. I just wasted my money by ordering that. Please give back the money i have paid you for...
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P
pranshu22aug
from Hyderabad, Telangana
Aug 25, 2018
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food delivery at incorrect address.

Address: 560048
Website: www.zomato.com

I ordered food through zomato at my work address but somehow it got ordered to my home address. I spoke with someone from zomato and he assured me that he will update the correct address to the delivery boy. After more than an hour of placing my order i got a call from the delivery boy stating that he was standing at my home address. When i asked him if he was informed about the address change, he straight away said no and refused to deliver...
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Rohit9823
from Ahmedabad, Gujarat
Aug 25, 2018
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money deducted from bank, but zomato says payment declined

Address: Pune, Maharashtra, 411006
Website: Www.zomato.com

On the 25th of august saturday at 12:35 am money was deducted from my sbi card ending 1065, 198 rs was deducted, zomato claimed if money was deducted from bank account it will be refunded back or sent in zomato wallet, i have still not received any money, i am also attaching the screenshot which i took while the money was deducted from my bank, request you to please return my money asap, i need my money back...
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Y
yoursonlyadi
from Mumbai, Maharashtra
Aug 24, 2018
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missing items from the order and unethical behaviour by zomato and the restaurant

Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

My order number was [protected] and my issue is that in the order that there was only 2 pieces of chicken tandoori whereas it was mentioned that the item will have 4 pieces.. And the afghani chicken had 4 peices but theres was no white cream. Also, it was an free meal for your previous complaint raised the same day when your merchant rejected my order by stating some useless reason. Both the time i was being tricked into it and felt like cheated...
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A
asmaha0810
from Hyderabad, Telangana
Aug 24, 2018
Jul 31, 2023
This thread was updated on Jul 31, 2023
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Resolved

account blocked due to suspicious activity

Address: Hyderabad, Telangana, 500038
Website: www.zomato.com

Last week i ordered food from zomato, but food was bad, that's why i asked for refund, after 3 hours of argument they refunded the order but that night zomato blocked all my account, when i mailed them they said that they are unable to unblock it again. I know why they blocked my account, one of zomato executive abused me and used wrong word, when i complained about him in social media they blocked my all accounts instead of taking action...
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C
Chirag Uppal
from Nashik, Maharashtra
Aug 23, 2018
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misleading advertisements

Address: 411004
Website: www.zomato.com/users/chirag-uppal-1161903

I just ordered a dish displayed on Zomato's website for a restaurant Tawa Street today, dated[protected]. The dish stated "Dilli wali dal makhni Combo" and it had a description stating with 2 butter naans but unfortunately what I got was 2 butter roti's.

Order Number: [protected]

Order Details
Tawa Street
Viman Nagar, Pune
Dilli ki Dal Makhani Combo
1 ₹89.00 ₹89.00
Subtotal...
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ankit_7655
from Patna, Bihar
Aug 23, 2018
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zomato refund amount

I ordered food from zomato (11.08.2018) and it took an hour for them to atleast respond to this. After two & half hours i got a message
"The order could not be placed as there was a payment gateway failure. The refund is auto-initiated and since it is reversed through the payment gateway, it will reflect in your account in the next 8 to 7 business days. I would request you to please place an order using an alternate mode of payment...
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M
manasa sista
from Mancheral, Telangana
Aug 22, 2018
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delivery agent misbehaviour and the order

I was about to place a order and without the confirmation of the payment mehtod and address it did take order.
I don't stay at that place anymore and your customer support didnot help me out in that matter.
And the delivery agent is threatening me in a bad manner. Is it the right thing to do?
And where is the safety for information.
The screenshot of your delivery agent's message is as follows.
I need an...
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K
Kamlesh Makode
from Hyderabad, Telangana
Aug 22, 2018
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order not placed and money debited from account

Address: Hyderabad, Telangana, 500016

Hi i ordered food on 22 aug at 8:30 pm around but some technical issue order not placed it shows some error try after some time but money is debited from my account so make a suitable action against my complaint and refund my money back in my account you are running business so you guys need to give complete attantion to the customers and also give the complete support and a more thing if your help line numbers are not working then why you...
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S
Sonu Khatiwas
from Amritsar, Punjab
Aug 21, 2018
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money deducted rs 135

Money deducted from pnb card sonu sharma, account no. [protected]. But order did not placed. Refund the amount. Zomato id is from ratnakar meena. Mobile no. [protected]. Order was placed at 8.30 pm around dated 21.08.2018. Name on card is sonu sharma, dob 11/11/1990. Pnb master card. Refund the amount soon. Thanking you sir.
Thanks for anticipation....
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B
Benarjisaikota01
from Port Blair, Andaman and Nicobar Islands
Aug 21, 2018
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zomato food order benarji

Address: 560004
Website: Zomato

Hi,
I worked in office till late night and after reaching my PG I ordered food online in Zomato. I made payment and also get confirmation message. I order at 11.30 P.M and till i didn't get order that's why i contacted to Zomato Customer Care, they said the delivery boy tire is panctured and your order is rejected. Just imagine at that time i can't able to go outside to eat. I believed Zomato that they will deliver me and waiting...
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Y
Yash Raj0180
from Darbhanga, Bihar
Aug 20, 2018
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refund amount

Address: Patna, Bihar, 800001

I ordered something on zomato. Which was cancelled by them. And according to them they refund my money but i didn't get any amount. Then i contact to zomato again and then they provide me a reference id of zaakpay and they told me to check on zaakpay with that reference id. They told me that payment was done from there side...
Pls refund my money to me....
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A
aditya raj jha
from Moradabad, Uttar Pradesh
Aug 19, 2018
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delivery service is pathetic, customers harassment is their sole purpose

Address: New Delhi, Delhi, 110029

Today i placed my order from dom dom biryani restaurant, items wer missing, food was of substandard quality and every time they serve overly salted food
Zomato must stop their chat support, they are the number 1 frauds
They will waste ur time, i got non coherent and delay response everytime
I m n old user of zomato, i m well aware abour their tactics and looting schemes but this time i nt gonna spare them i ll register...
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L
Lucky X Rizvi
from Lucknow, Uttar Pradesh
Aug 18, 2018
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why my account blocked

Address: Lucknow, Uttar Pradesh, 226003
Website: order@zomato

I order some food but damaged food received and i complaint so they refunded my money but few days later blocked my account this is misbehaviour please resolve this issue please help me so i am worry to this problem created by zomato so i am unable to order please kindly help me and trust me i would not complaint next time according to this issue please believe me.
Mobile : [protected]...
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S
Shilpa Modi /Srei
from Mumbai, Maharashtra
Aug 18, 2018
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zomato gold membership fee debited from my account

Address: Kolkata, West Bengal, 700006

I have made payment of rs. 1200 for one year membership from zomato gold using my net banking on 18th august 2018. The amount has been debited from my account but i have not received any transaction slip stating success for the same nor i have received zomato gold voucher. Neither i have got zomato gold voucher in my account. Kindly look into it as i presume it as a fraud

Regds,
Shilpa modi...
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