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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 370

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S
Somanath Ghalimath
from Mumbai, Maharashtra
Aug 15, 2018
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zomato unhygienic delivery and arrogant customer service

Website: www.zomato.com

Folks, beware of the so called "food valets" hired this company. These delivery people carry food in their personal backpack, absolutely devoid of hygiene. On tuesday 14th august, a chicken dish was delivered by zomato which was stinking of sweat and dirt, so absolutely repulsive that one would vomit.
Then part 2 if horror begins when i contacted the customer service. Zomato customer service is so pathetically arrogant and outright...
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Vivek Kumar singh
from Bengaluru, Karnataka
Aug 14, 2018
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I am complaining about my order

Address: 560060

I am from bangalore (Kengeri). I have ordered food from global restaurant at rs 125. But they are saying that i didn't ordered any food. So like this you are handling your customers. So wat will i do right now in this 11 pm time. From were i will order food. I am totally upset with your service. So give my money back otherwise i will complain in consumer court....
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Praveen Veesam
from Visakhapatnam, Andhra Pradesh
Aug 14, 2018
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transaction failure-order not confirmed but amount deducted

Address: Visakhapatnam, Andhra Pradesh, 530022
Website: www.zomato.com/users/praveen-veesam-41103856

Today i tried to book biryani in zomato and at the payment page entered payment details and the amount has deducted from bank account and butthe order has not confirmed, verified my orders section i didnt found my order and iam completely upset with the zomato service

Transaction id is [protected]igaeduqdq5
Zomato email : praveen. [protected]@gmail.com...
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sanchit4149
from Bengaluru, Karnataka
Aug 14, 2018
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order cancellation

Address: Bangalore, Karnataka, 560078
Website: www.zomato.com

I was ordering from a restaurant. I still not selected all the items and the order got placed accidentally. When i asked zomato customer support to cancel the order as I will place a new order. They didn't help me said they cant. The number listed of restaurant also was not reachable. I had to pay for something i didn't want to eat. This is simply cheating with the customers and not being supportive.
Why would i pay for something that...
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U
udchyudscbd
from New Delhi, Delhi
Aug 14, 2018
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very bad quality food

Address: 110044

I ordered a dal fry and different breads. But dal was almost stinking and sour like hell. All the breads were like rubber. There was no difference between taste of lachha prantha and tandoori roti. Rumali roti was even worse.
I live in badarpur extension and the delivery was from a restaurant in sector 41, faridabad. I want compensation and suitable action against the restaurant. I still have that food. Also, North India helpline...
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anushalawrence
from Madikeri, Karnataka
Aug 13, 2018
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order no. 1237658414

Address: Bangalore, Karnataka, 560001
Website: www.zomato.com

I had ordered for mutton pepper fry on kritunga restaurant and paid for the same but got delivered chicken pepper. Called the restaurant, 3 people listened to my complaint one after the other to finally tell me to call zomato customer care. There is no correct contact number anywhere on google. Have tried 9 numbers till now, nothing works. Return my money....
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Piyush Naliwal
from Panipat, Haryana
Aug 13, 2018
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pathetic delivery and care less behaviour of customer care

Address: New Delhi, Delhi, 110075

I have order dinner on 11th august around 8.30 pm, till 10.30 pm the order was not picked by the delivery person whereas the restaurant confirmed that food was ready for pick up within 40 mins after placing the order. Several calls and messages got exchanged but no resolution from zomato customer service. The delivery boy named amit kumar never picked my calls. Now at 10.30pm i again called up the restaurant to confirm whether my order was...
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Anandsingh9612
from Noida, Uttar Pradesh
Aug 13, 2018
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online payment to zomato for food

I placed on order via zomato app on 12th August at 2:16 PM, while i was trying to make an online payment through zomato app using sbi net banking, the session expired and amount was debited from my account but when i spoke zomato customer care executive they said amount is not credited at their end.I would request you to kindly look into the matter and resolve the issue asap....
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Sahiba saifi
from Ludhiana, Punjab
Aug 13, 2018
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order was incomplete

Address: Mohali, Punjab

I ordered 1 white sauce pasta, 1 honey chilli potato and 1 coke from chandigarh flavours.
First of all the order took very late.
And when the order was delivered we asked for the coke to the delivery boy named kailash he said that the concerned restaurant person has not given and when we talked to the concerned person he said he gave every thing written in the order.
He asked us to give the phone to the delivery boy.br...
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Laxmikant007
from Jodhpur, Rajasthan
Aug 12, 2018
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gold membership could not be claimed while visited gold partner restaurant

Address: 122001
Website: Zomato

Zomato noe provide gud cuatomer and restaurant services in compare to swiggy, many times facing negative response from delivery partber end or else restayrant side. While taken zomato support always saying sorry but no chance of resolve my query. After getting gold membership vsited gold partner restaurant but restaurant denied for claim gold benefits same time in such scenario i contact with one of the executive again in revert saying sorry...
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Vishalptl93
from Pune, Maharashtra
Aug 12, 2018
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bad quality / bad smell food

Address: 411057

I have ordered kaju masala and roti from "test is best" restau. But what i am getting bad smell food with worst taste. Ordered wheat roti got stick maida roti
Order kaju tomato - got smell bad coming from gravy, even animal will not eat this sabji.
Wow what food delievry chain you are, even your customer chat guy is not able to resolve the problem....
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A
Amal P.S
from Vada, Maharashtra
Aug 12, 2018
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recent order which I did with zomato

Address: Pune, Maharashtra, 411057

1. I placed an order an the below items
Beef biriyani
3×chapati
1×poratta
1×chicken curry
Cost was 300
2. Have a screenshot for the same
3. Zomato placed the order for special beef biriyani - which was my previous order costing 155
4. Zomato support adjusted the same with hotel and asked me to pay 312 rs in cash more for the same order
5. Plus i made a new order for the...
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Tusharrai2011
from Gurgaon, Haryana
Aug 12, 2018
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online food delivery.

Address: 110077
Website: Zomato.com

Hi team,

This is regarding today online food delivery. I have ordered food from zomato for 2nd time and the restarant was showing under my location and when my order was packed delivery person (Rahul kumar) connected me to know the location he was new for my location and does not know the whole area. So i connected to chat support and ask them to connect to executive my location but they cancelled the order saying that location...
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Prad1
from Kushtagi, Karnataka
Aug 12, 2018
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food order lunch

Address: 560068
Website: Zomato

Ordered food from zomato, it took 40min and when i started chatting with the customer support which is highly ignorant and cancelled my order. Then i called the driver he told it was cancelled from their side. As per driver the app isn't functioning well.
Then i ordered again, the same thing, exactly same thing happened, they cancelled. It's been 2 hours playing around with zomato. There isn't customer care to contact, order address...
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Svsbharath Varma
from Vijayawada, Andhra Pradesh
Aug 12, 2018
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about food order

Address: 500072
Website: Google

Respected sir i am a coustomer to zomato and i am a indian so, i ordered a few tiffen items and it costed 105rupess and i am ordering first time on zomato i should get some wat discount so i asked to coustomer care that i am ordering first time on zomato do i have any cuopen please send for me so. Sended ok done nice when i typed coupon it is telling not valid the problem i faced and my tiffen time also crossed because of this the worst app...
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Sadiya Iftik
from Noida, Uttar Pradesh
Aug 11, 2018
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rude behaviour of delivery boy

I have ordered pizza from amiko's pizza restaurant in gtb nagar... The delivery boy named abhishek mishra who came for the order delivery doesn't have change of 500 and he behaved really rudely... I think they must carry atleast change of 500 and must be polite with the customer... He then cancelled the order... I think they should learn how to behave to a customer... And please give them instructions before alloting them for jobs...
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M
Mohitb291
from Delhi, Delhi
Aug 11, 2018
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not refunds the cash.

Address: Faridabad, Haryana, 121001
Website: Zomato support chat team

There is an order on the date to 29 july 2018... Due to some reasoned that zomato take 2 time cash cut from my account for the same order on the same time... I have loged the compliant more than 5 time but there is no reply... On support chat there we will refund yiu in 48 hr..in working days... So where is my cash zomato...
Content me at [protected]......
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Db7@
from Chennai, Tamil Nadu
Aug 10, 2018
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i'm complaining about getting my refund back

Address: Chennai, Tamil Nadu
Website: Zomato

Hi
I ordered food on 1/08/2018 on zomato from my sbi debit card after I completed my card details amount is deducted from my account but order is not placed.once the money is debited it says ur money is debited and your is order is not placed and it shows your money will be credited in 7 days but till now I didn't receive my money.so please refund my money....
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Azad Singh 104
from Bengaluru, Karnataka
Aug 10, 2018
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zomato- haven't delivered and not returning money

Address: 560066

I ordered food from Zomato and they never delivered the food. Neither called me before doing delivery. After waiting for 3 hrs the status showed delivered.. I contacted them and they said it's been delivered. I never received the food. And their customer service said they won't refund my money back. I want my money back. Such a mental trauma I been through y-day. These people are fraud. Please never order from Zomato.
Swiggy is far...
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Adv Nishant Bhadoria
Aug 9, 2018
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zomato velvet misbehaved with me

Address: New Delhi, Delhi, 110092
Website: www.zomato.com/ncr

I ordered food from zomato on 09/08/2018 from vendor (pradeep pav bhaji) my order had to come at 8;50 pm. A zomato velvet assigned to deliver my order at my place. He reached at my place at 8;45 pm and called me twice but i was unable to receive the call and call back him on his number. he argues with me upon call and shouted on me why you dont receive my call and said he is taking back my order but i insist him to my order back and when...
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