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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 371

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C
cochinguy
from Ernakulam, Kerala
Aug 8, 2018
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refund and delivery

Address: 682p13

I had ordered my dinner worth 616 rupees today and despite of waiting 2 hours the order wasn't delivered. After contacting the customer service of zomato, they inform me that the order will be delivered in another 10 minutes since the past one hour. When i ask them for refund when they are clearly at fault they offer me 154 zomato credits as a token of apology which i strongly refused and asked for full refund. They simply denied and said...
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Vinaychopra1982
from Hyderabad, Telangana
Aug 8, 2018
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wrong food and stale food

I had ordered food from your app and have been doing it since long. On three occasions my food has either come wrong or it has been stale or it is too spicy... Even after writing about all this this is the section which states write about food and instructions to be passed to restaurant still my food was messed up. Today also even after writing that food should not have green or red chilli still so much was put that i couldn't take second...
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Wasi Agha
from Allahabad, Uttar Pradesh
Aug 8, 2018
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not refunding my money back

Address: Lucknow, Uttar Pradesh, 226003

By mistake i have ordered a burger on zomato and when i told this to zomato then zomato not taking any responsibility for this and don't cancel my order and send me a veg burger instead of chicken birger without bill i have pay through paytm my paytm number is [protected] i want my money back which is 75 rupees please kindly take action as soon as possible and refund my money on my paytm number...
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H
Harman9781
from Dhariwal, Punjab
Aug 7, 2018
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super cheap service

Address: Mohali, Punjab, 140603

Be carefully to reply me.
I don't have time to waste on your third class service. Talk to your vander, whom i ordered and he declined.

U can call me anytime, i can send you call recording of your loved one vander ASLI MOHAN MURGE WAlA ###
After all, i again going to reorder to ### MOHAN MURGE WALA. He disconnect his device.
I appreciate Zomato for these kind of ### cheap ### type venders. GOOD JOB br...
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sahilrais
from Bengaluru, Karnataka
Aug 7, 2018
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unethical behaviour and harassment at 2am

Address: 560024
Website: www.zomato.com

I ordered through zomato from a restaurant. They forgot to deliver coke. On support chat, zomato's team added the coke amount to my credits saying it was a token of apology. They said they'd replace the item also but i said no to the replacement. They acknowledged it. After 20 minutes, the same delivery guy comes, at 2am, and spam calls/harasses me. He sent 15 missed calls and kept calling me to step out of my home, walk out of my apartment,...
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manasb88
from Bengaluru, Karnataka
Aug 6, 2018
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full amount for order deducted from account, order not placed - zomato offers no resolution

Address: 560062
Website: zomato.com

Paid ~400 rupees for an order. Zomato took amount from my account immediately on 1620 on 6th august 2018. When customer service is contacted, they offer no resolution despite the fact that fault is completely on their end, instead talk about "rbi regulations" instead of doing something about the fact that they've already taken money from me but don't intend to provide the service which they payment was for. Money has been transferred from...
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nishit rathi
from Kollegal, Karnataka
Aug 6, 2018
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zomato refused to replace my unhygienic food without even coming and checking the food

Address: Bangalore, Karnataka, 560037

I've ordered from box 8 @ marathali. This order was all burnt and bad. I asked zomato for a replacement, they contacted the restaurant and the restaurant confirmed there was nothing wrong in the order. I mean why will the restaurant say they gave bad food? I asked them for a replacement they refused so i asked them to atleast have some courtesy and trust towards your customers and please come and see the order that i was talking about. But...
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Jayash Nikam
from Pune, Maharashtra
Aug 6, 2018
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order was not delivered yet no refund

Website: Zomato.com

I ordered food from hotel via zomato but the food was not delivered, then i personally had to go there to collect the food after waiting for almost two hours. They charged ​the delivery fees​ also. After reaching the hotel i came to know that my order was not even placed, so again i had to wait for half an hour there. After all this shameless zomato is saying that they can't refund me anything. And really stupid people at the chat service...
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aman1kumar
from Bengaluru, Karnataka
Aug 5, 2018
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order no# 1451413897 my money has not refunded

Address: 560102

I gave food order on 20th july 2018 to "the punjabi, bellandur, bengaluru" using zomato. Order number is [protected] and paid rs. 215.05 by hdfc netbanking. Food was not delivered, order got cancelled. Zomato has sent me the message stating that for order no# [protected] a refund of my money has been initiated & i will receive my money in 2-7 days.
Its been almost a month but i have still not received any refund. Neither there customer...
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Srija Das
from Kolkata, West Bengal
Aug 5, 2018
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the delivery boy

Address: Kolkata, West Bengal, 700032
Website: Zomato

Last night i ordered food from midnight belly which is located near golfgreen. The amount of the order was rs 180/- but i had a 500 rupee note and the delivery boy also didn't had any change, so he told me to trust him with the 500 rupee. He said he will return the change today in the morning only. His name is rahul sharma. I called him several times today. He picked up the i call twice in the morning and said he will return the change by...
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Aravind Shenoy
from Vellore, Tamil Nadu
Aug 4, 2018
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no resolution provided for order - rude chat support - have the chat copy as proof

Website: www.zomato.com/india

Hello,

I had ordered food from satkar lunch home via zomato. But the service delivery guy did not deliver the entire parcel. I called up the restaurant and they had forgotten to send the chicken. I asked for a resolution but it was not given, i have a copy of the entire chat which i will share via mail to the consumer forum.

I had paid upfront and no resolution was provided, a refund is not a resolution as...
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Yachi Kathuria
from Delhi, Delhi
Aug 4, 2018
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order late and then cancelled

I placed an order through zonato, which room more than the expected time first. And when i called the delivery boy after 2 hours he said that the order was cancelled, which definitely i did not do. I was on chat with a representative and he had no idea of it as well. I have never had a good experience with zomato. And this was even worst. Can we see into this....
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Singhal92
from Noida, Uttar Pradesh
Aug 4, 2018
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ka eclairs and kafe

Address: 201301
Website: www.zomato.com

Hey Team

I ordered a sandwich based on the green dot marking it as veg food. It turned out to be pepperoni sandwich. The company is telling me that it is a non veg food item only and you ordered the same. I ordered based on the green dot that is standard practice to judge food as veg or non veg. Not every one reads the details of the food ordered. Kindly help!...
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Natra Vasanth
from Hyderabad, Telangana
Aug 4, 2018
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my account is blocked

Address: Hyderabad, Andhra Pradesh

My account is blocked yesterday and you saying that i misbehaved with the your agent bit i didn't do anything, i completely shocked for blocked my account, their is nothing wrong in my side just cbeck and reply to me as soon as possible, in fact i like your services and i ordering in zomata only since so many days, you don't do with your regular customers....
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Vinay Singhvi
from Vadodara, Gujarat
Aug 6, 2018
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money refund

I have ordered food from golden leaf restaurant and they said they don't deliver the food if that is there they should remove that restaurant from list even after Paying from card the amont has not refunded order on 31 July and today is 6 August 7 days still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that...
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R
reach2tarak
from Kolkata, West Bengal
Aug 3, 2018
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chicken missing in chicken biryani

Address: Kolkata, West Bengal, 700091

I placed an 2 biriyani from zaareen, kolkata through zomato. My order number is [protected].

Worst part is when i opened both packet one packet is missing chicken. A chicken biryani is delivered to me without chicken. What a frustrating dinner i had and what a disappointing service and quality of zaareen.

I talked to the zomato customer service and told me that he has confirmed with the restaurant and the order...
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sherpoth
from Chennai, Tamil Nadu
Aug 3, 2018
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unruly executive, unruly restaurant head and fraudulent app

Address: Chennai, Tamil Nadu, 600095
Website: zomato,faaso's - Oven story

I placed an order for ovenstory pizza by faasos on 2.08.2018 around 7.45 or 8.00pm. The offer was bogo - order id [protected]. While placing the order there was no option for choosing the 2nd pizza. So i assumed since it has bogo highlighted therefore two pizzas will be delivered. This was my first order with ovenstory.
I received the order but instead of two pizzas i received only one.
Issue - 1 - the order i placed was buy...
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Harsh Seksaria
from Chennai, Tamil Nadu
Aug 3, 2018
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delivered chicken instead of veg and no refund

Address: 560037
Website: zomato.com

Zomato delivery has been horrible last few weeks. 3 incidents. They delivered chicken instead of veg food. They delivered unpacked food and food was spilled and 3rd the food never came.

Their delivery executives and customer care use abusive language and do not call back when we have a probelm.

They only refund in zomato credits which is useless becuase every time we order from zomato there is a problem. I have...
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Lokesh Lawania
Aug 3, 2018
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order and delivery services

Address: 122002
Website: www.zomato.com/ncr/order-food-online?delivery_subzone=8470

I placed an order, order id [protected]

1. You made me wait more than 1 hour for this and after on hour you called me that delivery will not be possible as no delivery guy is available and the person on call told me that i will get a meal.

2. By the time you called me it was already 3:00 am and i was dying from hunger, i had no choice but to remain so.

3. I got no message on meal for whole day,...
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agrshm
from Delhi, Delhi
Aug 2, 2018
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not delivered food at our location

Address: Vadodara, Gujarat, 391350
Website: zomato

Hello,

We have delievered food as per offer given in newspaper but in zomato app reflect that "restaurant does not deliever here change ur address."

Zomato lose many orders due to this, from our company many orders placed but all are rejected and also you are not showing any delivery instruction

So, please do needful to provide food at our location....
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