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Updated: Apr 7, 2025
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
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Zomato reviews & complaints page 369

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M
Moupia Bhattacharya
from Kolkata, West Bengal
Sep 4, 2018
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money deducted twice for unsuccessful order but still my refund is not initiated

Address: Kolkata, West Bengal, 700032

On 3rd september, i tried ordering from zomato and paid through net banking. However, faced repeatative gateway error at zomato's end and consequently twice the amount was deduction from my bank but the order was not placed and completed. Though it displayed a message that the refund will be initiated immediately but till now no action has been initiated from their end. I have already verified with my bank. Even their customer care numbers...
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srikanth batta
from Bengaluru, Karnataka
Sep 4, 2018
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fake address and fake restaurant

Address: 560076
Website: Zomato.com

Hi..
Abhiruchi hotel which is located house number 115..30th main.. Behind kempunara bustop.. Btm 2nd stage. As started the restaurant recently and thy are cheating people and zomato people by creating fake restaurant on the same address and same cusine.. That an the name of andhra bonanam, omg biriyani, night biriyani.. From this type of restaurants we are loosing confidence and loosing trust on zomato. Pity in zomato. From now we...
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Laddi Wadhawan
from Amritsar, Punjab
Sep 4, 2018
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product delivery

Address: Mohali, Punjab

I have ordered on 03/09/2018 at 12 am i supposed to get this at 1 an but i was waiting till 2:30 am but my order was not delivered. When i was trying to call the vendor they gave me not satisfactory reason also i was trying to reach on zomato but no luck. I was being harassed by zomato till last night i had to slept hungry in that night. I am very frustrated from the zomato service. I want claim for that harassment....
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Akshay Jakhmola
from Bhindar, Rajasthan
Sep 4, 2018
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food not delivered and customer care is not responding. refund process is not started

Address: Jaipur, Rajasthan, 302020
Website: WWW.ZOMATO. COM

I've ordered food from house of veggies from jaipur, rajasthan. My food was expected to delivered by 1:29am. It's not delivered by now 2:55am. I've tried all zomato costumer care services, no response by them. I want my refund back as my order was prepaid. And i haven't eat anything because of zomato's bad service. Ive lost trust on this site just refund me my money back....
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Nitesh Kumar Ramchandra
from Pune, Maharashtra
Sep 3, 2018
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not delivered and no proper support

Address: Pune, Maharashtra, 411045

I have order my food from zomato at around 1:53 pm and the expected delivery was 2:45pm. After several minute it showed me that order is out for delivery. around 3 o 'clock i contacted zomato for an update on my order to which they said it is out for delivery. After waiting for 20 more minutes i got a response from zomato that i was credited with 57 credit point which are used for getting an Rs 57 on next order. Its been 4:00 Pm and still...
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aryan paliwal
from Jaipur, Rajasthan
Sep 2, 2018
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food not delivered and customer care is not responding. refund process is not started

Address: Ahmedabad, Gujarat, 380016
Website: Zomato.com

I've ordered food from GMB fast food shahibaug Ahmedabad. My food was expected to delivered by 2:26. It's not delivered by now 3:24. I've tried to contact the restaurant but no satisfactory response was given by them. I've tried all Zomato costumer care services, no response by them. I want my refund back as my order was prepaid. And I haven't eat anything because of zomato's bad service. Ive lost trust on this site just refund me my money...
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Sukanta Mahapatra
from Kolkata, West Bengal
Sep 1, 2018
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food cancelled after calling me and asking to change the order

Address: Howrah, West Bengal, 7111204
Website: www.zomato.com/kolkata/order-food-online?utm_source=Google&utm_medium=CPC&utm_term=zomato&am

I ordered food on zomato on 1 ~9~2018
At 10:30 as only one restuarant and the confirm message was not coming.. I call the restuarant for confirmation they said that item is out of stock then i got a call from zomato asking me to change the order as that food is out of stock i agreed on to that.. After that i got a message about order cancellation and money refunded.. So at 11 pm at night what ll i do with the money as that wont feed...
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Rutuja_Sarode
from Pune, Maharashtra
Sep 1, 2018
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bawarchi restaurant (nagpur) unwilling to accept zomato gold

Address: Nagpur, Maharashtra

This is regarding dine-in at bawarchi restaurant (Dharampeth, nagpur). Today, i had a family dinner there and the manager refused to accept 2 zomato gold on a table stating that we don't accept 2 gold on a table and we have need guided by zomato to do so. Even after showing the rules n terms on the zomato app, he was rude and said this is what we do here. Rude staff with a worst customer experience.
Very rude to reply and not ready...
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RASHI NANDA
from Noida, Uttar Pradesh
Sep 1, 2018
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neither food was delivered nor the money is refunded

Address: 110053
Website: Zomato

Yesterday around 9:30 pm we ordered food and we initiated the payment by net banking since after applying promo code there was no option of cod. But after sometime the delivery boy called us and told that we can't deliver food on your address if it wasn't possible why it wasn't informed to us before ordering. So neither the food is delivered till now nor the money is refunded....
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Geetica Rastogi
from Noida, Uttar Pradesh
Sep 1, 2018
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delivery of food

Address: New Delhi, Delhi, 110019

I ordered yesterday at 8:38 pm from al lazeez order number [protected] which was showing picked by delivery person, even till 10:20 it did not come.

Tried chat help option of zomato, but no help was rendered.

Finally i again ordered from same restaurant order number [protected] at 10:26 pm which again was picked up as per restaurant and your app but never came to me.

Finally i ordered dinner at 11:24...
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Beny.95
from Bengaluru, Karnataka
Sep 1, 2018
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I ordered tandoori chicken and I was not even cooked a little

Address: 560016
Website: Zomato customer care

I ordered a tandoori chicken half. Nothing got cooked. Only the outer part was cooked a little. So u called to the hotel named night food joint which is at marathalli, bangalore. They accepted their fault humbly and the asked me to contact customer care for refund. So consider this complaint as soon as possible. The proofs are attached as pictures....
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Siddharth2901
from Mumbai, Maharashtra
Aug 31, 2018
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promo codes have been permanently disabled

Address: Lucknow, Uttar Pradesh, 226002

I am a regular customer of zomato and as per your promo offer i'm entitled to use the promo code bite till 9 sep for multiple orders.. To my utter disgust.. I tried to order on your app like i always do and i got a nonsensical pop up saying 'due to suspecious fraudulent activity.. Promo codes have been permanently disabled'.. Im a lawyer and im gonna make sure that you guys know what you're talking about.. Calling me a fraud for nothing is...
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rajrashikashaw
from Jaipur, Rajasthan
Aug 31, 2018
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delivery boy misbehaved and threatened me

Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
Website: www.zomato.com/ncr/rozaana-sector-63-noida/order/qbpyvEl

I want to file a complain against the Zomato delivery service boy who came late with my order and when I denied to collect it, he abused me and threatened me and banged on my door forcely. I was alone in the house with my 1 year baby and my husband was outside. This is a serious security issue. I want to file a case against this to police. Please help me out.

This is the contact number of the Delivery Boy: Rajeev Kumar [protected]br...
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Pria Singh
from Delhi, Delhi
Aug 31, 2018
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money deducted but order not placed

Address: New Delhi, Delhi, 110057

Today I was placing order with zomato first time. And the experience with zomato was really very bad. Paid by using Sbi net banking My money was deducted from Sbi but it’s showing no order placed.
Whats wrong with zomato. I don’t even recieved any order no.
Than Again I placed same order by using Paytm method.
Both the time my amount was deducted but it is showing only 1 order placed.
And still didn’t recieved...
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Saurabhbhatia85@gmail.com
from Agra, Uttar Pradesh
Aug 31, 2018
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disgusting customer service

Address: New Delhi, Delhi, 110095

Iam a regular customer of zomato and as per your promo offer i'm entitled to use the promo code bite till 9 sep for multiple orders.. To my utter disgust.. I tried to order on your app like i always do and i got a nonsensical pop up saying 'due to suspecious fraudulent activity.. Promo codes have been permanently disabled'.. Im a lawyer and im gonna make sure that you guys know what you're talking about.. Calling me a fraud for nothing is...
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shaifali diwakar
from Bulandshahr, Uttar Pradesh
Aug 30, 2018
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Resolved

pink box cake

Address: New Delhi, Delhi, 110001
Website: Zomato food app

First restaurants do not have the cake they show online, than they ask to change the order, the second order that i agree to is 300 rs lesser than original cake that i ordered so they should give 300 back, zomato support is so pathetic, i contact them everyday, they keep telling me amount added, will be added in 24 hrs, one person manoj says amount added but than ni money in wallet such big time lier, all stupid employees work here and management...
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riddhijit roy
from Bengaluru, Karnataka
Aug 30, 2018
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I am complaining about the delivery executive I was assigned

Address: 560093

I have placed an order from zomato on aug 24. The delivery guy refused to deliver it to my flat and asked me to collect it from outside my apartment, which i obliged. I was polite and never raised my voice although i could clearly see he is citing specious excuses for his behaviour. Upon mildly suggesting that he is supposed to deliver to the flat itself he started telling me that i should never order from zomato. He started yelling at me...
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Redditch Vlogger
from Tekari, Bihar
Aug 30, 2018
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account blocked due to suspicious/fraudulent activity

Address: 800001

I am not able to apply any promo code from my account because it says promo codes have been disabled permanently due to suspicious activity...I am not able to understand what it is about...

I am a regular user of Zomato Food delivery services and had no issue of any kind with the company until now.
Please help as soon as possible

If needed I can provide the details of my account and my contact number......
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T
Thesalonikumar
from Haridwar, Uttarakhand
Aug 30, 2018
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Resolved

save yourself from the worst service ever.

Address: 122017

*payment accepted by merchant and ordered confirmed but the merchant has no clue of the order.

*zomato valet unable to pickup the order from merchant because they were not informed by zomato

*chat support claims that the issue is from the customer’s end.

*zomato promises to deliver the order in another 15 mins after an initial wait of an hour.

*the food never reached the customer,...
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Siddharth76
from Visakhapatnam, Andhra Pradesh
Aug 29, 2018
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Resolved

zomato delivery boy

Address: Hyderabad, Andhra Pradesh, 500045
Website: Zomato

I ordered an item of Pannaer currey and 5 butter non from zomato .I have done the payment of Rs 320/- through Paytm . I have ordered from my friends phone number . So I called the delivery boy from my phone and said him to call to my number . After half an hour I called the delivery boy, then his phone was switched off . The delivery boy number is[protected]...
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