Zoomcar Complaints & Reviews

Zoom car has given me a nightmarish driving experience.
I was supposed to get the car at 7:30 pm and was supposed to return the car at 11:00 pm the next day.
I was given the car at 10 pm and was made to wait all the while. I was told that the car i am allotted has not been returned by the previous customer. While eventually i was given another car which had been parked right there all along. So now i have to pay for two days...

I had booking of swift car on May 8th, 2016 from 2:00 hours to 17:00 hours for 225 kms. As, Maruti Swift was unavailable at the location, Honda City was allocated to me from another location. I was fine with it and pretty much happy about it that Zoom car at least cared about my journey.

But, after the journey started, I hardly crossed 35-40 kms and car broke down. There was minimal water blockage on road as it was raining...

Booking id: jps6v1|bh


Booking - on 11/07/16 i (saurabh) booked xuv 500 from zoomcar (hadapsar), car pick up was scheduled at 8:30 pm, it was handed over to us around 9:30 pm as the car scheduled didnt arrive in time, hence we were given another car without service.

Problem begins here-
After 200 km approx car breaks started being unresponsive, we were on our way to bhandardara which is quite isolated....

Booked a scorpio on 08/07/2016 vide booking id jps6v3faz for our journey from airport road, viman nagar (pune) to lavasa, a distance of approximately 70kms. after driving d vehicle for 55kms one of its rear tyre got flat. we replaced it with d spare tyre n started off again. however, d spare tire too got flat after 5 mins and we 7 people (4 guys, 3 girls) found ourselves isolated in a place where civilization couldn't be traced anywhere near....

I had done my booking with zoom car for 4th july, 2016 being the pickup location as chembur Eden garden at 6 AM. Got the message from zoom car at 5:30 am and at the same time spoke to to the customer for the pick up at the same location and they confirmed that the driver will hand over the car.
When we reach the location there is no one present called the customer care the phone was not reachable. After somehow talking to the customer...

This is regarding the booking id: jps6v3dqr
I had booked a care (ecosport) with zoomcar on wednesday from 6:00 am till 11:00 pm from kalyan station.

I was been told by customer care that there is a office and a personnel who will do the formalities.

But there was no office nor a good personnel, he was a 24 year old boy who was least bothered about customer.

Second part was, the car which...

2 hours post the required time and travelling couple of pick up locations( 13 kms )…I was greeted with 2 non working vehicles and horrible customer support from Zoom car.
I was in Bangalore couple of days back and booked Zoom car for a Scorpio SUV. I required the vehicle for 10 hours and used Zoom car app to do all my bookings. I was informed that I can pick up my reserved vehicle at 12 pm( JPS6V3RRY). To enable this I also deposited...

Inspite of numerous complaints for my booking JPS6VUBLB, it seems no one in zoomcar is interested in resolving the issue. First you give a car in poor condition and when we complain, there is a standard response, without resolving the issue.
I am not sure if zoomcar is taking this site seriously. Are we also required to raise the matter on other social sites....

Booking Id - JPS6VGXF7
I have booked a Honda City on 3rd June, 2016. First I got a car whose Ac was not working at all and then they took 3-4 hours to arrange a new car at some other location which was very far from my home.

After all this nuisance, Mr Vijay from zoom car helped me to get the car with these terms and refunds:
1. Security - 5000
2. Unused rental - 680
3. Additional refund - 1000br...

I booked my zoomcar on Friday by Rohit Lohia (JPS6V3JP4) I was asked to pick my car at 11:30 from Gurgaon I reached there and had to wait for an hour to get my car as they told me the car went for refueling while it was standing in front o[censored]s we got the car we were told the car was ready we got it with the AC of the back side were not working fine. We finished our journey came back went back to give the car and had to again wait for the...

This is with reference to the booking of zoom car with booking id: jps6v3iua.

We had booked a zoom car (Ciaz) from 25th june 6:30 am to 1:30 pm 26th june from thane.

After travelling for approximately 90 kms (Near lonavala) the battery got completely discharged. We raised a complaint on the same and had to wait for 3 hours till the mechanic made his presence, more over it was raining heavily we were waiting...

Hi.. This was the last option I'm opting for.
I had booked a car on 29th of May. The advance was paid and the amount to be paid for booked car was also deducted. When i went to pick the car, they said due to some issue they could not hand over the car to me.

They assured me that within15 working day's the amount would be credited to my account. But unfortunately even after calling up the customer care more than 25time's....

I booked the car on 8th june. Cancelled due to some reasons. Money credited to citrus account on 13th june. From 13th june i am trying to withdraw money but there is a issue within zoom car website.

Even though after rising complaints nobody bothered about resolving the issue (Complaint numbers: case:207446 case:207247)

If we delay the car for 1 hour they are charging additional 500 rupees charges.
br...

Hi team,

This is to inform this that zoomcar booking: jps6vgpbe

I have rent a car to outstation and spent 6500 on fuel bill, i have submit the fuel bills as i am regular customer of zoom car, so didn't take follow up for fuel, but after few days when i am check my bills i check booking of zoom car they havn't refunded yet, i called to their team they said will arrange a call back for same to me, after a day...

Hi,

It's yogesh from hyderabad. I had booked honda amaze (Booking id jps6vwhyq) from indira gandhi international airport delhi on 11/06/2016 for 2 days and paid 9140 out of which 5000 was the refundable amount.. I drove the vehicle for 2 hours till east rohini. On the way car's key plastic also got broken as it was of very weak material and tied with tape. At rohini city centre mall car stopped working. I called customer care...

This is regarding booking id jps6vwlvn. Can you tell me when you guys are going to improve? Why each time i am facing issue with zoomcar? Don't you want your customer to use your service? If customer is planning some vacation and booking car from you by paying in advance and booking your car at your terms and conditions then who are you to ruin their vacation?

Regarding above booking i went to your venue to pick the car but...

I booked zoom car last week Friday and I submit my car on Sunday night. I took Honda city . Very worst car I ever driven. Breake was not working and I have change the breake shoe. Almost 5 to 6 hours I spend for this issue.And I had problem with tire . I stucked with my mid of the trip . Trying to replace the tire. That alternate tire disk is already gone. Bought new tube and changed with help of local mechanic. My room was cancelled due...

I had booked a zoomcar from pune on 17th may for a trip on the next day that is 18th may, my booking id was jps6vu97m, this was my second trip so i was well aware of the rules and regulations, while sigining off the checklist the zoom car guys were asking for unnecessary documents as in pan card, voter's id etc. On questioning them why was it needed they said it was security purpose, i later on told them last time when i picked up a car this...

Sir,
I am totally disappointed by the service offered for my booking JPS6VUBLB.

The tyres in the given car were not fit for driving. Inspite of getting it to the notice of the attendant, I was assured no issues would arise.
During my first day of journey, I had to fill air at least 2 times. Later the front tyre was totally flat. When we called for help to change the tyre, we all were shocked to see the condition...

Booking id: jps6vg4cg
Car: mahindra scorpio
Date: june 2nd
Location: gurgaon
Booked by: shresth mittal
Contact no.: [protected]
Email id: mittal. [protected]@gmail.com
16/09/1992

We hired a mahindra scorpio on june 2nd till june 5th, and paid rs. 19, 076 in advance, which included fuel for more than 1300 km.

The car was delivered at home and was inspected and approved...