Zoomcar Complaints & Reviews

Yesterday i booked my first self drive car to experience what #zoomcar had to offer and you must read till the end as to what i have to share. For starters while booking I incidently chose a wrong pick up point and when i requested for a change it was not possible. The support at the call center needs major working. However, not spoiling my mood i thought of managing the location myself. By the way i had booked a mercedes gla which is generally...

Hello,
This complaint is regarding uber and zoom car. I had requested a ride from zoom car for 30 may 8.30 am on 17 may in which i had paid 5800. On 30 may it was really heavy rain and i was standing in that rain waiting for my car as i was supposed to get the car details by 8.10 am. At 8.20 am i called zoom car and the call center gave me a no asking me to ger in touch with the person. When i called him he rudely answered that contact...

Hey i made a booking with zoomcar with refrence no JPS6VGBAT on 2 june 2016 . i got my car late after 1 hour with no accessories like car charger and aux cable and it took more than half an hour to resolve the issue after a run of 30kms the car fails to start and after repeated tries it move less than a km and then stops immedaitely ... called the service center guys which said to me that we dont have towing option here and we dont provide...

I had booked a Drive and after booking I got payment confirmation message also. After a telephonic conversation with them that i have not got any update in my future bookings and they told me to wait for 4 hours and after disconnecting the call immediately they sent me cancellation mail.
I scheduled my plans also and at last zoomcar cancelled my booking....

Hi,
I have book a car maruti ciaz on zoom car on date at koramangala sony signal. Booking id jps6vu62z. Car have dent from so many places which has been mentioned by the employee in the checklist before handover. But while delivering the car they are asking for the dent charges which has not done by me. It was already mentioned the the zoom checklist but still they are forcing me to pay the amount.
Also zoom car executive is...

Heyllo as i am the citizen of vijayawada, am well attracted to your services, why dont you start up your services in vijayawada? Vijayawada is the capital city of andhra pradesh, we need your services so please consider our request, vijayawada citizens are all awaiting for your starting up a branch in vijayawada too, this type of service is not present in vijayawada so it will be even useful to u for profit margin
Thank you...

I had booked a car though zoom car recently. The pick up time was 10.30pm. The service was so worst that I had to wait for 2.30 hrs to pick the car and that too a car which had bad brakes.

My friend relied on me for dropping him to the airport and almost missed the flight.

I would like to rate this service with 0/5.

What if a lady had to pick the same car? It would be really unsafe for her.br...

This is in regards to the booking jps6vh908.

I had booked a gla for the period 10:30 am 22nd may to 7 pm 26th may.


I arrived at the the airport at 10am on 22nd may and no car was allocated to me as the gla had not returned by the the earlier client.
I was kept waiting for 3 hours with my wife and small kid at the airport and then allotted a figo which is the lowest priced car stating there are...

Hi,

Already your company facing lots problem about service, why are you reducing your staff at pune & P.C.M.C area ? there is heavy work load & only one worker is available there, how will be manage the staff & your company, I will request to you please don't reducing the staff they will co-operate you as a long time, I hope diffidently zoom car company will good performance .


Rajesh Deshmukh,
Operations...

Let me inform you that i am facing a ridiculous and terrible experience due to zoomcar and your ruthless incapable executives. Is this the way you treat your loyal customers?
My car broke down at rohtang pass, 4 kms from a village named marhi in himachal pradesh. If you ever get a chance to visit that area you would know that there is no network coverage in that area. I make several calls to your company and coordinate with mahindra...

Not a customer friendly service and just because of my licence was not a colored image before giving a buffer time they cancelled my bookings. Very disgusting and not happy with the service. Very rude to customers. First they were giving me discounts and now they are playing with those discounts without asking customers to cancel booking. No one should go with this services. They ate fooling us....

Hi. Not sure who all will get this, but i have decided to dedicate this day to let whoever i know about my experience with the startup marvel zoomcar that was supposed to revolutionize, well.. Something. My day trip got cancelled thanks to the revolutions at zoomcar, so i might as well sit and kick my own a* for even trying them.

I had downloaded their app a while back, but never really needed to use them. So yesterday i decided...

After seeing/hearing several good reviews on Zoom from friends and relatives I decided to make my first reservation. But it turned out to be a nightmare.

I booked XUV from 05:00 AM 12 May 2016 to 11:00 PM 14 May. My BOOKING ID is JPS6VUSB0. I paid a total of 18590 INR including 5000 as the security deposit. We started to OOTY at 5:45 am on 12th May with kids, wife and elderly parents. After travelling 200 kilometers the vechicle...

'UNPROFESSIONAL BEHAVIOR AT KORMANGLA DOCK' COMPLAINT NO- 178370 and NO SIGN OF REFUNDING THE DEPOSIT..

while i am writing this post, i want to make this really clear i am not looking at a Rs.500/- Cashback or an apology mail from the customer care of zoomcar. I would mention i was a big big fan of this app...but every app and every business has a turning point and staff of zoom car, please be aware of this point.
Case...

I had booked a car on 8th may 2016. I accidentally left my speakers in the back side pocket (Where you keep the bottles). When i realized my mistake i called up the person in charge at the time, who had also been the person to receive the car, mr kiran. He replied that the car was on another run. I was told that the car would come back only by 9 a. M. The next day. I called again on 9th may and was told the car was extended for another 12...

Hi,

Few weeks ago, i rented a chauffeur driven vehicle from zoom car for 5 days after paying inr 24000/-. Idea was to have a nice and no worries holiday in kodai kanal. For this trip i had requested for an xuv or something like that keeping mountain trip in view. I didn't hear back anything on type of vehicle unless one scorpio turned at my residence. Though i was not very happy with scorpio but compromised and started my...

Hi,
I am prasad, here to complain about the pathetic customer care support of zoomcar. I made a booking on 31-mar-2016 13.00 for a ford ecosport. Later when i reached the pickup point, the fleets were telling the vehicle you booked is not available here and they can ciaz instead of my booking. I find it odd, but forced to say yes because i was in a rush. I called to customer care regarding the same and they told price variations will...

Zoom car is a fraud company and cheaters dealing in this company .no vehicles are in good condition and according to zoom car policy the refund deposit will be returned in 3 working days but after 7-8 working days i haven't received any refund . its a worst company i have ever seen. i prefer people not to use zoom car as its only showing its advertising level but the service level is zero.customer executives only fool people by telling...

Vehicle: gla ka03ac2063 (Ka03ac2063) under the reservation confirmation number: jps6vh0co

Reservation begins: 23/04/16 03:30 pm
Reservation ends: 23/04/16 06:30 pm

I arrived at my pick up location (Forum mall bangalore) at 03:35 pm, i was being informed by the supervisor shasi that the car in not ready (Very rude), as the car was puncher. I wait there for a while and i requested for the car availability...

We rented a mahindra scorpio with a vehicle number ka 03 ab 7411 on 16th april, 2016 for inr 14290 which include a deposit of inr 5000 and inr 9290 as car rent fee and booking number jps6vho3h. The car was supposed to be taken at 6:30 am but we had to wait for one hour to get the car and no choice was given except that car. The a/c of the car wasn't working fine and even the charging slot too. For one day it went well, on the next day early...