Zoomcar Complaints & Reviews

I made a booking on Zoom car Id: JPS6VLR9V. As I was struck on Bangalore, l was forced to extend the booking, I tried using app and got a message saying that the booking is extended. But when I returned back the car, I was charged 300 for late fee. I raised a complaint but no reply. Again I called to customers care asking the same, they were telling booking was extended but reverted back because of payment, where I already paid 5000 extra,...

I had booked a honda amaze KA03AB6833 on 27th Jan-29th jan. On pick up the right side view mirror was damaged and on asking the executive present he told me to fill it as minor damage.
On returning the car i was asked to pay Rs 2000 for the repair of same. Nice way for zoom car to harress customers....

Dear Zoom Car Team,


I have booked car for wwith booking id JPS6VLPI3 at 6.00 AM for which i got it at 10.00 AM, my entire planning was gone waste. We couldn't able to reach our destination on time. Initially the car which we have booked KA03AB7490 was allotted to some one else and they told us to take KA03AB2970 which has major damages on front glass and rear bumper and the car condition was completely not good, interior...

I have been charged for more KM's and have not been given discount for delivering 2 hours late as promised by customer care person. Its been 15 days since a reply from their support...

I booked a car from zoomcar my hooking ID JPS6VLZ9X was and was calling them to extend the trip time but the customer care executive were hell rude and were no help and were harsh on us then finally we managed to get the time extended by there app which was done but after we dropped the car we were told the trip was not extended and we were charged penalty for it....

I booked honda city from zoomcar...i checked it there were minor scratches and informed the same.to.them. I dropped the car safely without any damage or scratch. I enquired about my refund and i was told.that you have made damage.to the car so you have. Been.charged.for.the same. I have sent emails and.calld.custmer care more.than 100times but.they just say you.have made the.damage and send.pictures of damages which i.dint make.so.please...

My date of booking the car was 15 November I have booked a figo which I did not use as I was told that the person who will be driving the car should only book the car which I was not knowing initially. And I was not the one who was about to drive. My friend was the one.So I asked them a way out and customer care told me to not take the car and you will get full refund as in the system if i will cancel then half the amount will be deducted. I...

I had booked a Mahindra Scorpio from your company on 18th Nov (Booking id: JPS6VOF4U) for 25th Dec. Everything was fine until today when from nowhere, I got a call saying that the booking will have to be cancelled. And the reason given can easily be the most vague one, I was told that the Scorpio which I booked was damaged in some accident !! I mean how do you guys know which Scorpio I booked ??? Next I was told that I will have to...

I have used zoom car 8 days ago, I still did not receive 5000 deposit back I have been mailing them calling them, but there is No proper action taken Booking id JPS6VK9C8 Please help me get my refund...

I have booked the zoomcar in Pune on 13 Nov 2015 between[protected]hrs, which was not confirmed by Zoomcar side. Amount is transferred to Zoomcar was Rs.5560/-. on the same day / time. They could not provide the service to me.. On every call regarding this matter I got the assurance that the amount will be reverted within 3-4 days.But its credited my account till tooday. They confirms the details and replay that concern department will call...

With reference to Booking ID: JPS6VK93Q, the booking was cancelled 24 hrs before the travel and the balance amount Rs.18, 590[Rs 18, 790(booking amount)-Rs. 200(cancellation charges)]is still not transferred to my account. Its been more than a weeks time that its cancelled. I have been calling the customer care guys almost all days and they have been giving false promises of transferring the money. This was my first booking on Zoom...

Hi, My name is Venkatagiri, I am from Chennai. I tried to book a Zoom Car [Honda Amaze] in Chennai on 5th of December by paying the booking amount of 17460 Rs.But my booking was cancelled by Zoom Car as they were unable to deliver the car due to the floods. The refund has not been paid and its already 12 days. Please be careful while booking with Zoomcar....

Its been 1week that i have withdraw my cash of rs4800 which should be deposited in my account with 4 to 5 days. And its seventh day i have not got my money in my aacount....

Booking ID - JPS6VOI5. Booked a car and returned it on time. Upon inspection the zoom car guy told no damages I would be refunded 6000 Rs( 5000 security and 1000 for fuel). After that just receive 1000 back and it says 5000 have been deducted due to damages. What damages exactly no mention. I call the customer care and ask them to provide the checklists before and after the booking to confirm what the damage was and it seems they don't...

I have booked a car for 29th November usage, on my fathers name using his DL. But due to his severe illness, i had to cancel it on 28th night. I had paid 5000+1890=6890/- for the car through my card. I wanted home drop and pickup, so i was told i will be charged 300/- by cash when the person comes for drop. Before cancelling i called helpline, and i was informed i will be charged 645/- out of the amount of 6890/-. And that they would...

Hi,

I have booked a zoomcar from Bellandur Novotel, Bangalore at 11PM on 11/21 after driving just 34 Kms without ac or music system the battery went down. The car was a pretty old one 91.5K Kms in odometer with very bad condition of clutch and accelerator.

I got stranded on a deserted road in midnight. I called zoomcar support they assured me help is on the way. After waiting for 45 mins there, I repeatedly...

Hi, My name is Siddharth Singh, I am from Pune. I tried to book a Zoom Car [Suzuki Swift] in Pune on 5th of November by paying the booking amount of 1540 Rs.But my booking was cancelled by Zoom Car Reason they mentioned : My driving license was blacklisted . So I asked my friend to book the car from his ID and license, which he tried, paid and amount of 1900 Rs but this time also Zoom Car rejected the license saying that it is not visibly...

I booked a ride on 18th and uploaded the DL copy after an hour. On 19th morning 2AM i got a message saying system has rejected the DL copy and the booking has been cancelled. After calling the customer care, instead of re-initiating the ride, they are offering 500Rs free cash. Even after all this now they are saying the money won't be credited in my account but will be paid as Citrus cash that too after 15 days!...

HI, i booked a zoom car through Zoom car App on 10th October(request No JPS6VJHB9) and CASE ID 29581 and same day within an hour of booking, booking had cancelled because of driving licence problem. I called to zoom cars customer service about cancellation and deposit amount refund.they told me that refunded will be happen within 7 working days but still i didn't get any refund amount. i called four times and sent mails so many times...

Zoom car after rejecting my license online cancelled my booking and at 12midnight I get an sms asking me to upload the license within one hour or your booking will be cancelled. My booking was cancelled and Rs 2900 amount was not refunded saying it is good under deal and we will not refund the amount Heights of cheating...