ACT Fibernet Complaints & Reviews

Made payment on time but late fee charged because act did not received it and amount debited from bank and when payment made again after ticket resolved then their is a late fee because it was after the due date. Now the bill shows a late fee which i wanted to discuss with the customer care but they never respond and the call waits for don't know what reason i have the screenshots of making call to customer care for many days
This...

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Address: 560068

I had subscribed for ACT Fibernet on may 12 and the salesman promised that the installation will be done the day after. He took the money for 3 months via cash but the installation has not yet taken place. When I contact him he says connection is not feasible so we refund will be given. But none of this has happened.He is not responsing my calls.This is the WORST customer care service team that I have seen till now. Their main intention is...

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Address: Hyderabad, Andhra Pradesh, 500084

Website: www.actcorp.in

I am staying in masjid banda area of hyderbad city and using act corp for internet for past 3.5 years and was facing issues multiple times on internet connectivity. This time wifi network is not working for past 3 days and none is addressing. I have called multiple times to customer care, but the team is not picking up any calls.
Please help me to make team address our on going issue as we are working and need internet connectivity...

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Address: Coimbatore, Tamil Nadu

I have got my new act connection in coimbatore on 3-june 2018. I have opted for 6 months and paid my full cash. Connection itself took 3 days to setup and after that i have problem with my connection.

I have contacted the customer care every time they say same answer your queries your complaint will be resolved today. I have logged the complaint on 7-june-2018.

Still 3 days past, no proper response. Even i went...

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Address: Bangalore, Karnataka, 560079

Hi,
My internet was not working from may 14th 2018, after continuous follow-up my problem was solved on may 22nd 2018. (Complaint no: [protected])
Also act junction box (A device used to pass the internet and consumes electricity) is installed in my residence and it was placed on 19th may 2018 and i was told by act executives that i would be paid for the power consumption of there junction box and i was also told that charges...

+1 photos

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Address: 520002

Website: www.actcorp.in

My
User id[protected]
Registered email - [protected]@gmail.com
Registered mobile. No - [protected]

It was recorded in your database that from[protected] to[protected] i have used 110gb of data. I don't think i use that much data in 10 days even i didn't download any such big files. To my knowledge, i have totally downloaded 13.64 gb in the above time limit. Later all my data i use is for normal internet...

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Address: Hyderabad, Andhra Pradesh, 500030

Website: www.actcorp.in

Hi,

I deeply regret to write an email about pain i have to go through for getting a refund from act. I have applied for an internet connection and paid amount 12, 400 rupees, being a loyal customer i did not hesitate twice to pay the amount. And then i have waited for over a month, since the installation is not done i asked for refund and i haven't received my money even after a month of follow ups. Customer service response...

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Address: 560092

Hopeless customer service from act. Its been 3 days my connection is down. Everytime we call them, they give new a reason and a new dead line for fixing the problem. They are a bunch of liars. I have been constantly facing multiple problems with my connection and subscription past 2 months but they just don't care about it. I made a mistake by paying for 6 months in advance as they promised that they would be applying 1months credit. They...

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Address: 560085

It’s almost 6-8 times i had complaint in a span of a month regarding there connectivity issues. Every time i try to contact them i keep getting the error as your services are deactivated and later a technical person on call will assist me to fix this issue. It’s too horrible customer service they provide and always give false promises and assurance that it will not be repeated henceforth. Please beware when you chose there services friends....

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Address: Hyderabad, Andhra Pradesh, 500011

Hi sir I have applied for ACT Fiber Broadband connection on 23rd May'18, as per there terms, they asked me take the 9 months plan for which they have offered me free installation and free wireless router, i agreed for there offer and they asked me to make the payment before connection then only they process he says, i agreed for there terms and i paid the amount 11210/- on 23rd May'18 for 9 months plan. on 25th one person came form Act fiber...

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Address: 110029

Website: www.actcorp.in

Have been following up with them since last one month to deactivate my connection as i am was moving to gurgaon. Hundreds of follow-ups later the deactivation hasn't been done yet and i still receive calls about power supply not going to their box from my flat which i have already vacated. Regarding the refund, they said i can get the connection transferred but they don't have coverage in the area where i have moved. They just keep providing...

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Address: 560047

Website: acttv.in

I have asked for new connection to my newly shifted house. Since i did not have Rental agreement for my new house as it was only 1st day. I have been told to make online transfer on money and give photo id. connection will be done in 2 days. Connection was not done. So asked same guy (who come to collect documents) for refund as connection was not done. He promised that refund will be done in a week. I waited for that much time. But did not...

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Address: Hyderabad, Andhra Pradesh

There is no internet connection in my place since 2 days.
None of the customer care numbers are available, alltime busy.
They don't even reply to emails.
Lodged a complaint twice on the Act app but no response. A neighbour of mine facing same problem actually went to the office and complained, still no response.

Knowing how important internet is, what kind of service is this?...

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Address: Hyderabad, Andhra Pradesh, 500050

Hi team,
We received notification from our society assosiation that act has not paid money to assosiation from last 7 month hence assosiation is bound to disconnect service from premises. We as act customer would like to continue act connection at home. Please look into this case and fix the issue as soon as possible.

Assosiation detail
Janapriya nile valley block 1 association
Road # 12, pjr enclave...

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Address: 600045

Booked act broadband, no reponse.
Executive vignesh & madan.
Daily they cal and comit, i avoid my works and stay @ home but they dont. Furstrated.

Payment receipt

Received from
Prabhu alagan velu alagan
Account number
[protected]
Payment number
[protected]
Date of payment
02-jun-18
Transaction reference number
Nuti[protected]
Amountbr...

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Address: 500015

My id is Phalguna.[protected]@gmail.com
.
since last 2 days, I'm facing 'limited' symbol. Internet is not coming. Tried restarting the wifi, unplugging the LAN many times. I tried calling the customer care but, your customer care number [protected] is busy.

I'm not able to submit a complaint through mobile. I don't know when you will see this and respond. I don't know when my problem will be resolved.

Why...

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Address: Hyderabad, Andhra Pradesh, 500062

Website: portal.actcorp.in

My account id[protected]. I have been facing internet issue since few months. I tried on customer care but it never gets connected saying customer is another call and gets disconnected. By luck if it gets connected, they will send the technician with half knowledge. He closes the ticket without any proper resolution. I have been the bill on time without any delays. I want the issue to be fixed and compensation for the reckless service....

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Address: Hyderabad, Andhra Pradesh, 500091

Website: www.actcorp.in

In my apartment (Pbel city) we have been using beam and then actfibre continously since last 6.5 years.

However, act fibre has never installed ups for the intermediate network devices that connect to the core.

Core (Maybe ups) — intermediate (No ups) — cpe (I have installed my mini ups)

Whenever the government provided power is down, it takes 10 seconds for the centralized generator to...

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Address: Hyderabad, Andhra Pradesh, 500084

Website: www.actcorp.in

I took the act fibernet plan for internet for 6 months, the sales guy falsely promised me to provide free wifi before the connection. I fell into the trap and paid around rs 4350 amount on 04th may 18 in hyderabad. After the connection, i came to know they do not provide free wifi for 6 months or below plans. So i had a better option and opted for disconnection in just 2 days without using their service on 06th may 18. They disconnected my...

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Address: Hyderabad, Andhra Pradesh, 500008

L requested for new connection on 16 th may with in half an hour one person came for payment and told i will get connection in 24 hrs and next day another person came to dropped a cable wire and mention that it will be activated by the end of the day and i will receive sms with username and password till 28th may my account was not activated i did call to customercare several times but no proper solution.
On 28th may afternoon one...

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ACT Fibernet Complaints & Reviews

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ACT Fibernet reviews & complaints page 140

late fee charged on purpose

refund my amount

wifi network is not working for past 3 days and none is addressing

new connection not working

duping customers

showing high data usage

o huge delay in refund and frustrating customer service responses (over a month)

service down past 3 days. customer service just keeps renewing the deadline to fix it.

pathetic service providers

amount paid but activation not done request for deactivation

refund for remaining 5 month of paid subscription - 11016491052

act broadband is not refunding money

irresponsible and unresponsive customer care

non payment of electricity bill to association

delay in new broadband connection

problem with net services

interet

too much downtime and no sla: no ups power backup in intermediate act network devices

refund not received after disconnection of service

service not given on time and unethical behaviour

ACT Fibernet Complaints & Reviews

File a complaint to ACT Fibernet

Recently resolved complaints

Most useful reviews

Featured stories

ACT Fibernet reviews & complaints page 140

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