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ACT Fibernet Complaints & Reviews

www.actcorp.in

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Last updated Jul 2, 2024

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ACT Fibernet reviews & complaints page 137

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Address: Hyderabad, Andhra Pradesh, 500032

We have disconnected act fiber as we are leaving hyderabad. We have paid 4500/- for one year subscription in july 2018. Since your service is not there in my home town (Anakapalle), we are requesting you to kindly arrange for the refund of remaining amount to my account.

Act account number: a/c:[protected]
We are asking about this since august 1st, 2018, but we didn't get any refund. They have already registered our...

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Address: Hyderabad, Telangana, 500003

I had reactivated my internet connection on 26.01.2018 for 6M + 2M free plan, They had charged rs 2791/- . They told me it will works till 26.09.2018. But now they disconnected my connection today. They have given a false commitments. They cheated me. We have all sms in my mobile. They also accepted we promised to for 6M +2M. But 6 months 20 days, ACT fibernet de activated my connection, had to call up the customer care and explain them,...

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Address: 560008

A couple of months back i had trouble paying 6 months bill at once and a customer representative helped me pay from the backend and some entertainment subscription was enabled without my consent. When i opened a ticket questioning the same, i was told that it is some hooq subscription, i still don't know what it is and have neither opted for it nor used it. The representative told that since i had not consumed the service, amount will be...

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Address: Hyderabad, Telangana, 500084

Have purchased six months plan from act. They have provided faulty connection.
Now they are not responding to my calls messages or emails. I have not been able to use single byte of data. And my validity period is going on. I want to disconnect and refund. The registration guy has threatened that the installation is over
And he wont do anything. The technician said that the network will come automatically. But i got it checked...

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Address: 560037

Horrible service. Complaints are not fixed for more than 24hrs. And it is happening frequently. Customer care number is continuously busy. [protected]. Every time there is power out, just out connection goes off rest all other connections work in the building. Replacing battery did not help. This happens very often.
Act service is horrible. Miss airtel in this area, they use to solve problem within 2hrs....

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Address: 560066

Website: ACT Fibernet

I have raised couple of tickets to get my act fibernet connection shifted. The shifting is inside the same apartment/same floor, only to next door. I am shifting from door no 309 to door no 310.
All the internal wiring is completed and ready to be connected, still act people are not responding to this request. I have written to apellate authority & nodal officers multiple times, but no use of that as i did not get any response from...

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Address: 560032

Website: www.actcorp.in

A complaint was raised[protected], & there was no internet connection for more than 52 hours, to rectify the issue they moved the power box to my residing premises & are taking power connection for same. For this the team tried checking the power supply at various points. Now these have caused 3 issues to me & nearby members.

1) i have not received how much refund i have got / or how many extra days are added.
br...

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Address: Hyderabad, Andhra Pradesh, 500056

Website: www.actcorp.in

We had been prepaid subscribers of act fibernet (Internet service) from 2016 to 2018. As prepaid subscribers, we pay for internet bill one month in advance.in july 2018, we were out of town and we could not pay the bill by 10th. Without even asking us, act disconnected our internet service. We were greatly troubled by disconnection and we decided to move on to another internet subscriber. But their customer care agents kept on calling us....

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Address: Chennai, Tamil Nadu, 600116

Website: www.actcorp.in

I have applied for the act internet connection and more than 10 days they were not able to provide the connection, so i initiated the cancellation and ask for the refund. They said they have processed the refund but i haven't received that. I enquired them, they asked me to share the entire month bank statement. After sharing the bank statement, i haven't got any response from them, even though i have looped appellate authority : (
br...

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Address: Hyderabad, Telangana, 500084

Website: www.actcorp.in

Hi, my internet is not working from past week and after several calls and tweets, you guys unable to do anything about that. No executive even came to visit and check the issue. I emailed same to you guys even nodal officers in loop but all in vain.
You guys did not even know the problem and no one is bothering me to tell the issue. Making false claims the fibre is cut at some location but all our neighbors did not face the same problem....

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Address: Hyderabad, Andhra Pradesh, 500032

Hello,

Today i got a message about my due amount. When i saw app you have generate bill from 5th august 2018 to feb 2019. But why you have issued bill for next 6 months. I am shifting my house as i was for my internship only in my house.

Its disgusting that you issue bill even without asking and that too before last date of current plan 5th august.

Please cancel my subscription. Now i will be...

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Address: 560041

Website: [email protected]

This Melwin from Jayanagar 4th T block, Bangalore-41. I had applied for an installation of act fibernet to my home paying Rs.3749 . They assured me it will be done by 2-3 days, each day there field engineer came and told they donât have server box to give an installation to pot to my home. It happened for a week . I called the CUSTOMER CARE team they told me they ll send a mail to my registered mail Iâd ([protected]@gmail.com)...

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This is sudha singh. I came to your banjara hills office on 2o july 2018.

I paid for first time of rs 2907 for 6 months to ramu (Collection executive of hitech city) in 3rd july. But as it was taking long time i asked for cancellation and bought another connection. I asked for refund of my cash and it was told by ramu that he has processed it. I called him several times and he said same thing and confimed from customer care...

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Address: 560016

Website: www.actcorp.in

My package is act blaze where i get a quota of 280gb per month. I pay it on 15th every month. My usage relates to checking emails and social networking which includes watching youtube videos. On 21st of this month my net connection ran slow and upon checking the fup status it showed exceeded. Since, it was a weekend and we wanted to use it for entertainment purposes, i added a flexybytes+ data pack for 50 gb worth rs 400. Today is the 24th...

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Address: Chennai, Tamil Nadu, 600039

Website: portal.actcorp.in

I just recharged for flexbytes for 50 gb paying rs.400 (On 18th june 2018)

I haven't used any massive downloads, just normal browsing and watching youtube and listing to amazon music.

Today[protected] my flexbytes is empty and i am in slow speed. There is no the way to check my usage and the act portal says it's not working.

The mobile app doesn't have the data usage page. I know what i surf...

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Address: New Delhi, Delhi, 110003

One of the worst internet service providers. It's been a week since iv paid for the internet service and they haven't even installed it yet. Have to literally keep calling them. Their agents never call back. They are least concerned about anything and If this doesn't get resolved by today I'm going to the police station to lodge an fir against these guys and all the various act fibrenet agents who have been visiting here....

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Address: Hyderabad, Andhra Pradesh, 500067

Dear Sir,

I requested for a new connection on May 5th. and they asked for payment and I have paid them Rs.800/-.

Next day their technician came and said there is no empty port at the box so not possible to give connection. I asked them to refund my 800 rupees. They asked to call customer care and raise a complaint. But they did not give me my amount back and when I call customer care, they keep on saying it...

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Address: Hyderabad, Telangana, 500032

I am writing to express my dissatisfaction with the internet connection provided by your company in my area.

In your brochure you had mentioned that your company uses technology that guarantees uninterrupted internet connection. However, this does not seem to be true.

Many people – including me – have been facing poor connectivity problems for a few weeks. Sometimes we can’t connect to the internet. At...

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Address: Chennai, Tamil Nadu

My customer id[protected] and request was raised to shift the connection to new location.
The connection to new registered location was not rendered and was forced to suspend the service by the retention team leaving out a lame reason that connection feasibility is not available in the prescribed address whereas the closed ticket subject says "INTERNET NOT REQUIRED AT NEW LOCATION"
I wonder feasibility intermittent problem...

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Address: 560033

Website: www.actcorp.in

I have been a customer of ACT Fibernet for almost 2 years now with customer ID[protected]. In the last one month period, I have experienced service disruption for 6 times. And every time, the ACT team has taken around 24 to 48 hours to resolve the issue. I have spoken to customer service to have a permanent resolution for no vial and I have e-mailed their respective nodal officer and as well the appellate authority and no one responded...

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