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ACT Fibernet Complaints & Reviews

www.actcorp.in

2.8

Updated: Jul 2, 2024

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ACT Fibernet reviews & complaints page 141

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Address: Bangalore, Karnataka, 560100

We have been trying to disconnect our act broadband service since mid of this month but not getting proper response.

1. When i called the first time, they told we will disconnect and any difference amount will be sent to you to pay. But they never disconnected nore did we get any kind of communication.

2. Called again to check the status, if disconnect or still active, they told its not disconnected as the bill...

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Address: 560050

My customer id is[protected]. It has been more than a week now since the internet connection was disconnected. We have been contacting act ever since to get it fixed but in vain. The customer service is really poor, the technicians just disconnect or won't pick my call. Everything just for giving connection to my home. Wonder what is the time needed to just connect back the cable...

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Address: Bangalore, Karnataka

Hi all,

I didnt receive any update that when it will be resolve? And who is going to visit place to fix the issue?
If you are not fixing this issue before 2pm today then i dont want act connection. You may cancel my connection and i will go with other isp vendors except act.

Fedup to calling customer care executive same 24 hour story telling by the executive. I cant see any updates.. Still the link is...

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Address: 560064

My name girish with the user id : 11471372 and the area cable junction box is on my building for your reference.

I made a complaint on 24th may 2018 for slow internet, but the cse closed the call stating due to bad weather the internet has been slow and will be normal after sometime without taking/providing compliant details.

I made a call from [protected] on 28th may 2018 with the same complaint and cse informed...

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Address: 560064

Website: portal.actcorp.in/web/hyd/home

I have been using act fibernet from last 1 year. Every month i have to face connection disruption issue in my area. I live in rachenahalli near srirampura main road. I have been raising compliant every week regarding the same. Act calims to solve the problem in hrs but it take more that 48 hrs for them to resolve, internet starts working for couple of days but again the same issue.
I run a micro business which is backed by act internet....

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Address: Bangalore, Karnataka, 560043

My user id[protected] twitter messages, no reply. Now i'm on fb, next reviews, next consumer forum and so on. I requested disconnection of your stupid services, 6 months i had peace but you people could not leave me alone.

You approach my family when i was out of station and get them to take your services without my consent. Who the # you people think you are, return my money and cancel this service you #ing frauds....

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I have been told by act that i have uploaded 2 gb of data in a single day and that to from 12 am to 4 am and again 8 am - 12pm but the time mentioned there was no one at my place and the elders were sleeping. There is some fraud being done by them. I am getting my connection disconnected as despite of repeatedly asking where the data has been used i get a vague reply that they dont know but it has been used by us....

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Address: 560001

We are using act connection id is 10826376 and complaint number is [protected] from one week we are facing internet problem problem because of that we have place lot of loss in business because we are using online software who will pay our loss we are keep and calling ur customer care you are not able to solve the problem please take some action on this internet company...

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Address: 560103

Hi

My act fibernet connection is not working for the last 14 days, and inspite of repeated complains everyday, there has been no action taken yet.

The nodal officer number is always out of service. I sent an email to the nodal officer and they dont reply back. Customer service keeps giving an automated reply and never escalates my call to any senior management. Ticket no : [protected]

Complete...

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Address: Visakhapatnam, Andhra Pradesh, 530017

Account no[protected]
Location: vizag

Without my approval last month payment got deducted from my credit card by act, i have raised the complain last month and act team confirmed their will be no auto deduction but surprisingly even this month the payment got deducted.

1. With out my approval how is act taking money from the card.
2. After confirmation last month, how can act make another mistakebr...

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Address: Rangareddy, Andhra Pradesh, 500072

Applied for act fiber on[protected] at 11:40 am ist made a payment of rs.4378.00 for 6 months subscription and provided 24 hours timeline to complete simple wiring from house top to 2nd floor as the act box was already setup on top only needed was to use one of the ports for wiring.

Till date no one showed up for wiring as it has already crossed the 24 hour timeline as per commitment....

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Address: Hyderabad, Andhra Pradesh, 500023

Dear [beam team]:

This is to [notify you {or} follow up on our conversation of {[protected]}] about a problem i am having bad experience with your service, since 6 month back i lodge complaint regarding box shifting to another my new house but your technician coming and inspection and going but did not shift the box and not responding they talking very bad with coustomer

I am dissatisfied with your servicebr...

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Address: 500090

Website: www.actcorp.in

Its been 5 days i have requested for shifting the connection, but its not done yet. Initially they said it will take 48hr, after 48 hr is over i contacted with nodal officer they said it will take 72hr from now. Once that is also over now they are saying it will be done with in 5 days from now. This is how act is providing service.

Thanks,
Sukanta...

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Address: Bangalore, Karnataka, 560078

It is a worst experience from act i am facing.. I raised a complaint 24hrs before till now no calls from act people.. Always facing this issue from act.. People not addressing the issue. Not even an enquiry. And there is no direct number to contact the support people. If customer care people calls they will say wait for one more 24 hours.. It is irresponsible team of act.

This is my ticket number [protected].....

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Address: 560017

Website: www.actcorp.in

I have raised disconnection request in the month of february(On 10th Feb). Disonnection has happened but still feb month's bill is generated. I have paid even feb month's bill extra to get rid of ACT. Everyday 4-5people call on this and someone asks shall I send somone to set the box, someone asks is your connection working, someone asks you raised disconnection request so shall we disconnect. There is no co-ordination between people. After...

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Address: 500043

Website: actcorp.in

I have taken a new connection with the following details:

Registered number : [protected]
Address : villa no. 31, dream one, gagillapur, quthbullapur, hyderabad – 500043.
Application filled : 10 apr 2018.

While filling up the form i have requested your sales executive mr. Pradeep ([protected]) to get the cabling and the activation done on the 12 apr 2018 (Saturday) as i will be at home and on 12th...

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Address: Hyderabad, Andhra Pradesh, 502032

Website: portal.actcorp.in/web/hyd/home

I have paid 500 rupees to set up a new connection but still there is no one to install the act fibernet and when they took money they said there technician will come in a day and fix the connection in a day but it's been one week nobody turned up till now and i'm calling them continuously nobody is lifting the call even the one who took money from me his name is hari from beeramguda is not responding to phone calls. This is a very pathetic...

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Address: 500033

I have an internet connection of act fiber net and my user id is [protected]@yahoo.com, i have paid the current month's due rs 1239/- — online via net banking facility yesterday i. E[protected]., but i have not received the confirmation regarding the payment although my bank details show the transfer of money with ref — nsbi[protected] gadmsnwz2. Could you please follow up and respond regarding this issue at the earliest....

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Address: 501401

Website: www.actcorp.in

I took act fiber connection on april 17th subscribing to a-max 650 yearly plan which should offer 350 gb extra data which i didn't get in my account. I have paid 9200 rs (Includes gst tax) in advance, registered complaint with customer care.

Complaint request no : [protected]

Its been pending since 10 days and when i called customer care and i have been informed that i will be getting a call from sales department....

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Address: 500090

Act team, please act soon. 5th may had given request for shifting of connection from one flat to another in the same premises. Everyday i keep calling your customer care and i get the same response that a technician will call me by eod. Registered mobile number: [protected]

I have followingup with your team from last 2 days. Everytime iam getting same answer like "we. Will inform the technician." please check this on priority...

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