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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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125

Unresolved

547

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

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Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 16

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Address: Kamilsulthan@gmail.com

Dear sir,
I tried to book a ticket for the date 15th august 2020. From trivandrum to sharjah. But before do payment i received a document like flight ticket. Then i did the payment. Then it shown payment successful. But this ticket confirmation number showing 6 letter. My bank account showing that payment amount is in hold. I would like to know the status of my booking. After 1 days that hold amount is released at it is payed to account...

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Address: Aurangabad

I booked tickets to travel back to mumbai from qatar. Due to covid-19 all flights were cancelled and i got a chance to travel back to india through embassy & ngo chartered flight. So, my tickets which were cancelled due to covid-19 i request you to process my refund as i dont have any more plans to travel abroad or use that tickets. There is no proper replies from air india express people.

Pnr: yjxdrf

Name: yasir...

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Dear airindia express

Pnr : cwiaum

On 16th july 2020 ix1637 flight, my family boarding was denied for kids in chennai airport for kids not having covid negative certificate is misleading by airline check-in staff & airindia express blog also not says abt kids that time

I like to draw your attention check attachment 1st july itself when abudhabi residents back to uae not only from india other nationality...

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Address: Air India Express, HO Delhi

Ticket booking reference ulnnqb (Ticket copy attached)
Initial ticket was booked on 22nd february for the travel dated 12th april. Due to the lockdown in india ticket was rescheduled for the travel dated 21st july. Due to the covid-19 situation in india, requested for the ticket cancellation link on 30th june. Air india team is repeatedly asking me to reschedule the ticket at a later stage. They are replying like a robot without reading...

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Dear sir,

As we are tried to purchase a ticket in vande bharath mission through airindia express on july 10th but due to some technical error we are not received pnr and confirmation email but amount 2850 aed approximately 58000 inr. On the same day i sent multiple email to customer are of airindia express with all details and requested to cancel my transaction and initiate refund.

On 21st july i received email...

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On march 17, 202o, initiated the requested for full refund for my doha-kochin and back to doha return flights.

Pnr no lieara and usudaa (2448 qatar riyals/ 61921indian rs)

so far i have not recieved the amount.

I lost my job in qatar . I have to close my credit card after receiving my refund in credit card back before i leave qatar.

I have send several mails . No responses. My 6000...

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My name is nikita, air india expressed deducted money for my travel. My pnr is polmip, they did not issue any ticket to me. So i had to reserve with other airline and now its 10 days and no response from them on my refund. Its such a bad company. Being an indian company, i really am feeling bad on the airline i trusted.
Now my money is stuck around 30 k and they are just not responding.
Even the call centres are pathetic...

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Address: SASTHAMANGALAM

Not returned the full amount of money after cancellation of air ticket.In an amount of 10900 after cancellation of air ticket they give only 1900...

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Address: https://www.airindiaexpress.in/en

Dear Sir/Madam
My name is kunjimeeravu few months before I booked ticket in Air India express (Muscat to kochi and return) but unfortunately due to covid 19 I canceled my booking( 2nd May 2020). But still I didn't get my ticket refund. I called my times on customer care executive they quir my reason and they canceled my call too. I am a Indian working in Oman. Please consider my application and take the very immediate action on the...

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Address: Air India Express Air - India Express Building, Gandhi Square, D.H. Road, Kochi - 682 016, India.

Hi,
I had 2 air india bookings doha to trivandrum (Pnr vfleme) and trivandrum to doha (Pnr : cdlxts). I have cancelled all my travel plans and donot wish to travel anytime in future. Air india is neither allowing me to use this money to book other tickets nor giving me full refund. The only option they give is a free date change, which i can use as i am not going to trv anymore....

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Address: Nestle Middle East Manufacturing, Dubai, United Arab Emirates

I had a booked ticket with air india express 22nd february 2020 for the travel dated 12th april from dubai/mangalore. Due to covid-19 lockdown and travel restrictions ticket was rescheduled to travel date 21st july on 1st april. Due to the current situation, my employer advised not plan any travel until further notice. Hence i am requesting air india express to provide the cancellation link since 30th june. Despite of explaining clearly at...

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Hi,
I wanted to cancel my flight on 13th july 2020 to dubai with pnr jzgiqt but sadly there is no cancellation option on the air india express booking site as it only allows to change or modify date and seat under manage my booking.

I tried hard to reach the two 24x7 customer care numbers provided on 11th july and again today on 12th july but no answer. I wrote emails to customer care 45 hours before the flight departure,...

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Address: Airindia express customer service

Hi,
I need to cancel my ticket with pnr: fuvrwb
Travel date - 14/07/2020
From tiruchirappalli trz to singapore sin

I tried roaming around chennai airport - no staffs,
Then i tried with my family members at trichy airport - no staffs,
No customer care services was also available.
Tried the below numbers several times
[protected]
[protected]

I need my...

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I booked ticket from air india express website on 18 march 2020. But they cancel all flights and they told me when you going back to uae we will change your ticket date free o cost. Now they told me we cannot refund or change the date. Please help me what i do
Gagandeep singh
[protected]...

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As i mentioned in subject, i'm trying to book ticket on 9th july 2020 on air india express special charter flight dated 22/july/2020. After providing all the necessary payment details, error shows like booking not confirmed. But from account the money was deducted for ticket.

I hope air india team will resolve this hopefully....

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I have one air ticket issued for my friend paid from my bank account. The flight was cancelled by airline due to covid outbreak. Even though it was not passenger's mistake, we agreed to charge applicable penalty while processing refund through airline's web page. It has been more than 80 days since we processed since the refund initiated, but so far the amount did not credit to our account. I wrote many times to airline for this, all i get...

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Dear Sir/Madam,

have cancelled my air ticket on 26/04/2020, but the refund amount not yet Credit in my account...

Debit Card MSCD ************3008 VENKATESH VAITHILINGAM 448.00 AED Approved [protected] Refund

Debit Card MSCD ************3008 VENKATESH VAITHILINGAM 445.12 AED Approved [protected] Refund

Please Please Please REFUND the amount & ADVICE...(Which Date I will get the...

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Dear sir/madam,

I have cancelled my air ticket on 26/04/2020, but the refund amount not yet credit in my account...

Debit card mscd *3008 venkatesh vaithilingam 448.00 aed approved [protected] refund

Debit card mscd *3008 venkatesh vaithilingam 445.12 aed approved [protected] refund

Please please please refund the amount and advice...

Awaiting your reply...
br...

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I booked a return ticket to travel from trichy to sharjah on 07-july - 2020 and[protected] through cleartrip value of aed 1280.
Month of march i got reschedule notice around 7 hours on both trip and informed i am eligible to get full refund if reschedule time more than 3 hours.
Somedays later i sent request through cleartrip to cancel tickets but i got noticed to get refund only aed 858.

Can you please help me...

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Dear team - i understand you are facing very high volumes but it’s a month i have been waiting for my refund on the cancelled tickets - there seems to be no end to my wait - can i know the date by when the credits will be made available.

For your ref the pnr as foll:
Abgtze
Angfxi...

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