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Air India Express Complaints & Reviews

www.airindiaexpress.in
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Updated: Jan 21, 2025
Complaints 672
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125
Unresolved
547
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Air India Express reviews & complaints page 15

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P
pcmurali60
Nov 2, 2020
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Refund of booked tickets

I booked a two way ticket in Dec 2019 to travel in July 2020 from Doha to kannur. But due to pandemic flights were cancelled and meanwhile i lost my job in doha and repatriated back to kannur on Aug by Indigo flight. From june i am sending mails to customer care Air india express about refund but the reply comes as change your travel plan suggestion when i say i lost my job & returned. So they are not reading our mails just copy paste a standard...
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akhilkumar938
Oct 30, 2020
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Refund pending after cancellation

I had booked a flight on 6th July 2020 from Chennai to Singapore but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: ISCXJA
Flight no. IX -1688
Departing:...
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V
vishnuraj2610
from Mumbai, Maharashtra
Oct 28, 2020
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Company not refunding my cancelled tickets money

Address: Air India Express Kochi

For PNR VFLEME,
Name : Ms Rethikala Puthupparambil Sankarapillai
Amount: 1138 QAR (Applies to Fare, Taxes and SSR)
DOJ : 25th June

For PNR CDLXTS,
Name : Ms Rethikala Puthupparambil Sankarapillai
Amount: 10349 INR (Applies to Fare, Taxes and SSR)
DOJ: 18th AUG 2020...
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A
Antani Braveen
Oct 14, 2020
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Refund of My Ticket

I cancelled my ticket on 12th July and for the last 3 months I'm waiting for the refund from Air India Express. Total amount to be refunded is Rs. 30, 530/-. Kindly assist in resolving this at the earliest considering the current situation. My contact email is [protected]@gmail.com
Booking Details as follows,
First Name: Jenifer Tina
Last Name: Telesphore
Booking PNR # :WQVYNN
Booking Date: 09-July-2020br...
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J
jnpbillava
Oct 8, 2020
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request to refund failed booking airline ticket from air india express

Dear sir/madam,

This is to inform you that i had tried to book an air ticket in the name of my spouse "rajani" from mangalore to dubai on 21st october 2020. While booking the flight ticket, there was a technical error in the process as an amount of inr 11, 010.12 /- deducted from our bank account but i didn't receive any information regarding the ticket confirmation. I request to refund the money (I. E. Inr11, 010.12/-) as...
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M
mohdsaleemak
Sep 24, 2020
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refund delayed indefinitely

Dear sir/madam,

I have booked a ticket for me and my family to travel from ccj to auh and auh to ccj (Booking reference number: yrpzll). Due to covid-19 outbreak i am forced to cancel the ticket and i apply for cancellation and refund on 12th march 2020. I am informed that i will get the money back within 14 working days.

I did not receive my refund and i have contacted air india express via call center and...
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S
shreenathms
from Bengaluru, Karnataka
Sep 22, 2020
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refund of cancelled flight ticket amount

I had booked a flight ticket with air india express for my sister in law to travel from chennai to singapore vide booking ref pnr: blzljd to travel on 05.05.2020. Unfortunately due the pandemic situation the airlines had cancelled the flight which was scheduled on this day. Later on the guest travelled by an repatriated air india flight on 21st may 2020.
As the air india express did not refund the cancelled flight ticket amount, i...
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M
mustuvohra1986@gmail.com
Sep 21, 2020
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Cancelled confirmed booking and not providing refund

Address: Air - India Building, Nariman Point Mumbai Mumbai City District Maharashtra India - 400 021

I have booked my tickets from mumbai to dubai dated 28th october 2020 (Pnr nczjoo) booking is in the name of mustafa vohra. Now i have received an email that due to covid19 situation flight is not operational and i can change my travel dates.
Do you think its easy to change the travel dates when we have pre planned everything our return flight and hotel is already booked. So who will bear all those expenses will air india express bear...
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N
Netseq
Sep 15, 2020
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delay in refund (air india express) pnr#nkxnjn

Hi,
I have cancelled my tickets since march 14, 2020 due to covid pandemic, but even after 7 months air india has not updated on my refund status. They are not responding to my mails even....
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A
anthikat
Sep 4, 2020
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refund amount rs 11000 rs not received even after 5 months

My booking lieara and usudaa refund not recieved even after 5 months. I am in a jobless situation and struggling for money.

I had send several emails to them but so far no use

Regards

Biju jose
[protected]...
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Vivek_K_Sharma
Sep 3, 2020
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Refund for NIQAB & CALCUTTA Air India Express

The Consumer booked the ticket from New Delhi to Kula Lumpur and the consumer canceled the ticket from his side as he didn't get the immigration approval and now the consumer is not getting the refund.

Passenger name: Vivek Kumar Sharma Booking reference number: NIQWIB Date of travel: 20 June 2020 Refund amount: Rs 42087 Booking reference number: CCUYYA Date of travel: 14 July 2020 Refund amount: Rs 59004.72...
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A
Agnes Pathan
from Pune, Maharashtra
Sep 2, 2020
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Refund of cancelled ticket for a very long time

PNR Nos. are DZAONQ and SPAHJY...
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Vivek_K_Sharma
Sep 1, 2020
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Refund for NIQAB & KUYYA pending

Address: New Delhi

Consumer booked the ticket from new Delhi to Kuala Lumpur and consumer cancelled the ticket the from his side as he didn't get the immigration approval and now consumer is not getting the refund.

Passenger name: Vivek Kumar Sharma Booking reference number: NIQWIB Date of travel: 20 June 2020 Refund amount: Rs 42087 Booking reference number: CCUYYA Date of travel: 14 July 2020 Refund amount: Rs 59004.72...
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Vivek_K_Sharma
Sep 1, 2020
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Refund for NIQAB AND KUYA

Address: New Delhi

Consumer booked the ticket from new Delhi to Kuala Lumpur and consumer cancelled the ticket the from his side as he didn't get the immigration approval and now consumer is not getting the refund.

Passenger name: Vivek Kumar Sharma Booking reference number: NIQWIB Date of travel: 20 June 2020 Refund amount: Rs 42087

Booking reference number: CCUYYA Date of travel: 14 July 2020 Refund amount: Rs 59004.72...
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S
shery37
Sep 1, 2020
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refund not done - no response to the queries

Hello,

Referring to the booking reference yplgvv, my refund has not been done by air india express. I have been following up with customer service team by email and phone but nobody responds.

Kindly note that refund is pending since july beginning...
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A
Anish Ashley
Aug 29, 2020
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Non refund of money after ticket cancellation

I had cancelled my booking (# BVPNJV) on Air India Express on 8 March 2020. After deducting penalties and other charges they are supposed to pay back 36, 834/- to my account. However it has been 6 months and after multiple intimations they have not bothered to give back my money. Complaint was raised to [protected]@airindiaexpress.in and [protected]@airindiaexpress.in several times....
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A
Apshabeer
Aug 22, 2020
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Not ok to board

Address: Calicut

My family planning to travel 19/08/2020 ccj to auh. Wife and daughter ok to board but unfortunately son not ok to board. Family is waiting 4 hrs in airport api mail not yet receive.
After your team said please contact api center abudhabi. After i will contact api toll free no api team said please contact your airline team. So clear air india express mistake. I need clarity for api before rescheduling my flight.
Kindly advise.br...
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A
ashu2102
from Bengaluru, Karnataka
Aug 20, 2020
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My refund is pending from a long time

Hello, i’ve been waiting for my refund from air india express since long. I’ve dropped couple of mails to aix, but they keep on telling that it’ll be credit to the source account in a couple of days. But refund isn’t happening. I cancelled my ticket on 14th july 2020 and was informed by customer care over call that credit will happen in two weeks of time. I even received the cancellation details over mail. Aix seems to be not reachable...
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Z
Zamzami Zubair
Aug 19, 2020
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no refund after a month of cancellation

With reference to confirmation# rsoafo. This was cancelled on 24th of july and i still have received my refund. I used my credit card to make this purchase and it would be great if i could get the refund at the earliest. I am here with attaching the itinerary for your reference. I have not received any email communication form airindia express either.

I have called your customer service department everyday for the past 15...
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S
sherin mariam thomas
Aug 18, 2020
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Refund not received yet

I have cancelled my ticket booked with Air India on March 30th 2020 due to the Covid 19 situation. It has been 138 days and I have not yet received the refund. Even after sending multiple mails and numerous calls to the customer care, the response was not at all satisfactory.
Please find below the required details of my bookings:
Name: George Thomas
Confirmation Number: XVMRSU
Date of cancellation: March 30th...
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