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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Jan 21, 2025

Complaints 672

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amount paid for seat selection, web check in incomplete

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Air India Express reviews & complaints page 14

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Address: Mumbai, India

1) i have submitted the request for full refund of #mxuwbo - 14 may 2020 - dubai - pune on 8 dec 2020 to air india express customer support for my wife's air ticket (Attached here) which was booked by myself online.
2) again, i have submitted the complaint to [protected]@airindiaexpress on 16 dec 2020, as suggested by air india express helpline.

I expect to get the full refund since the flight was cancelled by air india express.br...

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Hi,

I have booked the ticket from Singapore to Thiruchirapalli on October

Number - SCELNL
Name - PANDIARAJAN RAMASAMY

And cancelled the ticket after cancellation they told they will refund SGD 42 within 14 days but almost 2 months running now I have reported many times in customer care it was not getting solved.

I draft a mail many times to the finance department as per...

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Address: Air India Ltd,Trichy International Airport, Trichy - 620007

We booked the tickets to travel to Brunei from Tichy via Kuala Lumpur on 30th Oct. However, air India express has not allowed us to board the flight. Instead, they told us that we can reschedule the flight for the future travel.

We request you to refund the money citing the following reasons:

1. Two of my friends' family travelled with the same following documents via air india express (Chennai to Kuala Lumpur...

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Refund request:
Booking reference : SUOYKN, Date of flight booking : 21st Oct'20

My flight from Trichy to Singapore was cancelled and were told that the money will be refunded and that we need to book an alternate ticket for travel.

My 33K paid through credit card is yet to be refunded and I have to pay interest to the bank on that because that the money is not refunded.

I have been calling...

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Sir, Cash reimbursement for my booking not received till date as the flights cancelled due to the Covid 19 restriction for my PNR BOQYYI for the month of March 2020. Several mail has been sent regarding this to customer care, but solution is still pending. Please do the needful to credit the amount immediately. Baburaj...

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Dear Air India Express,

I (Jitendra Kumar) have booked a ticket on 27 Nov 2020 from Delhi to Muscat for 05 Dec 2020. Ticket amount has been deducted from my account but I have not received the ticket yet and the PNR number. I have called customer care and they said the ticket has been auto cancelled and payment will be refunded and you have to make a fresh booking again. I have sent more than 10 numbers of email but no reply...

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I booked tickets on 22 Aug for Mumbai to dubai for 3 passenger.. I didn't get any confirmation nor ticket for booking

PNR - RDRZON, KZCFVT

Did many phone calls to customer support and also sent email to nodal officers but no response.

Could you please help us to getting refund amount

Thanks...

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Address: trivandrum

I had booked an air travel from kochi to muscut on 9th april .unfortunately due to the pandemic the flight was cancelled..but still i didnt get any refund.neither ant information regarding this nor any reply to my querries/. kindly do the needful
24/7 Call Center[protected] /[protected]
E-mail: [protected]@airindiaexpress.in
Confirmation number: XNURRY
Receipt and Itinerary as of 06/ February /2020...

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I had booked a flight on 21th March 2020 from Kozhikode(CCJ) to Salalah(SLL) but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: YUNRUE
Flight no:IX -341br...

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I have cancelled my ticket on 07-OCTOBER-2020, till date I haven't received my refund of Rs. 66127.82 against Booking Receipt YXXQDK

I have sent many follow up emails however haven’t received a single response from [protected]@airindiaexpress.in, [protected]@airindiaexpress.in, nodal, [protected]@airindiaexpress.in

Please help me getting my refund....

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Address: Air India Express Ltd. 1st floor, Old Operations Bldg. Air India Complex, Old Airport Santa Cruz(East) Mumbai-400 029

I have booked tickets with Air India Express from Chennai to Singapore and since the Singapore govt did not give entry approval, I have cancelled my tickets on 29 June, 2020.

I am following up with Air India Express customer care for a refund from 5 months but there is no proper response from them. Customer care has standard answer "Escalated to back end team".

I tried sending mail to the nodal officer and the...

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Address: Chennai

Dear sir /madam,
Good day,
I booked a ticket from Trichy to Singapore by airindia express and due to covid situation I cancelled my trip to Singapore and I cancelled my air india express ticket on 10 september. at the time of cancellation the customer executive said that the amount will be back to the account within 10 working days.but already completed 70 days. and still not received anything.when ever calling to the customer...

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Dear Sir/Madam,

With reference to thePNR Number - JOXQVD, i didnt get any refund yet. Its been more than 120 days now. I am not even getting any update from your side.
I request you to process this refund at the earliest.

Thanks and regards,
Raguram...

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Hi,

I'm Jitendra Kumar, I had booked a ticket in Air India Express (IX -1682) from Tiruchirappalli, TRZ-11:05 15/ September /2020 to Singapore, Terminal 1, SIN-18:00 15/ September /2020. Due to Covid 19 Lockdowns and regulations, I had to cancel my ticket and I was expecting the return amount in few days which later turned out to be few months and I have still not received any amount.

Whenever I'm...

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On 1st AUG 2020, We cancelled air india express flight tickets (total 3 tickets which includes mine, my wife and my daughter ) from Chennai to Singapore with PNR no:EFCGGU.As per cancellation policy an amount of Rs.64700 /- to be refund to my account and so far the amount not refunded.I keep on calling the customer care (approx. 20-30 times) and texted in social plat forms(like Facebook page of AIX and twitter page of AIX) and so far their...

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Address: doha/qatar

Booked tickets for me and my family on April 6th 2020. but due to the pandemic flight is cancelled. they are giving option to transfer the date. but I can't travel for at least 2 years. requested to refund the amount. but no reply from the company side...

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I had booked 4 tickets on PNR# VGUVNB on Feb 10th 2020 directly with Air India Express on their webpage.
i have been requesting for refund since 27th May as the flight was cancelled by Air India Express.

I contacted customer care and they mentioned it cannot be refunded.
Later when the CS phone number was reached after several international calls and also holding for a long time, they told me to contact nodal...

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My booking Confirmation number is YXXQDK.

I have cancelled the ticket on 7th October and as per the norms, it takes 14 working days to get the refund however I haven't received the refund yet.

I have send so many follow up email, though haven’t got a single response.

Then started sending emails to [protected]@airindiaexpress.in and [protected]@airindiaexpress.in.

No response from Nodal...

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Cancelled the ticket on 7th Sep it’s been two months and haven’t received the refund of 33k

Confirmation number : ZNPZEF...

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I had canceled my ticket on[protected]. But the amount has not yet been refunded.

Kripesh
kripesh.[protected]@hotmail.com
[protected]...

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