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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025

Complaints 672

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125

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547

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

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Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

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Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints page 18

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Address: Near Shivaji Chowk, Thane, Maharashtra, 421302

Hi, on 12th jan 20 i tried booking ticket through air india call center as usual, and made 50, 000 inr (Ticket cost - 214, 000 inr). Due to some technical reason i was not able to make remaining payment hence ticket was not booked. Though pnr number was generated. Now 50, 000 inr got debited from my bank account and the transaction successful.

Air india said within 48 hours it will be credited back to bank account.
br...

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I've booked a return trip from dmm to ccj via airindia express website using my credit card. I got confirmed tickets in my email and the amount also deducted from my card. After 3 days i postponed my trip to a week after the initial date. I paid extra for that using my debit card. After reaching airport for my outbound travel from dmm, the check in staff informed me that my ticket is not showing in their system. They asked me to wait for...

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Address: AL JABER LEASING SERVICES L.L.C, Mussafah, 2175

I had tried to do a booking online yesterday (26jan2020) and after entering card details it went to error and didn't get any confirmation money was also not deducted at that time. I waited over 2 hours and did a booking any which got confirmed. But at night got 2 messages and my money got deducted twice. Amount of 680.67 dhs (13, 195.92 rs) was deducted twice. Only confirmation i got was :confirmation number "dquzla". Flight ix-537.
br...

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Address: jaitpur new delhi, 110044

This side saleem javed yesterday 24/01/2020 m travel delhi to dubai 13.20 pm my boding pass sheet number f 12 but i m coming flite my sheet changing talk me your shet we will be changing your sheet a29 why changing my sheet without my prison i m not free travel i m pay 14791 rs and return ticket totle pay 23850 rs so i m not comfort my sheet so my all amount return my number is [protected] my emal live. [protected]@gmail.com...

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Address: Mumbai City, Maharashtra

Saji george vellavoor
[protected]@gmail.com
+[protected]
I had (On 09-dec-2019) booked online an air india express flight ticket from
Thiruvananthapuram to doha, qatar (Ix-373) dated 17-jan-2020, ticket charge was indian rupees 13673/- (Confirmation number zywjra)
Same day morning i reached airport counter for boarding, then air-india
Ground staff told me the system showing the ticket has been canceled...

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Address: abu hail

On dec 8th 2019 i book a ticket from shj to trivandrum using credit card. By mistake the date i have selected is wrong. That's why i cancel that ticket within 1 hour. After i got a confirmation email also. I contacted air india office in dubai. They said that email on [protected]@airindia.in. So i email on this email 4 times. They reply that refund money will credited within 20 working days....

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I had cancelled my air india ticket (Bangalore - lhr - bangalore) on 13th dec'2019. I was communicated that the refund would be processed within 20 days. It has been more than 4 week, but the refund has not been processed. When i call them, they are unable to give me a status. The details as included below:

Ticket ref - z92vm

E-ticket no[protected]

Frequent flier (Air india[protected]...

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Dear air india express team,

Last few years i am travelling with air india express from doha to cnn, ccj and cnn, ccj to doha. For the last week i got 3 days leave from my office to travel kannur, kerala, india. So i booked ticket with air india express and unfortunately it was utterly worst experience in my life. Following are the difficulties experienced during my travel.
Passenger name: rashid thalayillath muhammed...

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Address: SREEKRISHNA, NEAR TAYYAT AYYAPPA TEMPLE, WESTHILL CHUNGAM,WESTHILL, KOZHIKODE,KERALA, Kozhikode, Kerala, 673005

From
Suresh. K
1/211 a2 sreekrishna
Near thayyat ayyappa temple
Westhill chungam
Westhill p. O
Kozhikode
Kerala-673 005

Respected sir,

I have been using air india for a long time. Recently, i had a very bitter experience from your side.

On 14.11.2019 i booked ticket with booking reference h84kg (E-ticket no.[protected] for my travel from...

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Purchased a ticket from doh to cnn suppose to travel 4/10/2019 with ref wtaqvr, unfortunately was not able to travel so, i had to cancel this ticket on 3/10/2019 and advised that the cancellation amount will be refunded within14 days but till date, i haven't received any amount or update. I called manytimes to customer care also send many reminder email to finance dept and customer care till no response yet. Expecting your valuable assistance...

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Address: Air India building, Nariman point Mumbai, Mumbai City, Maharashtra, 400021

Yesterday (16/11/2019) i booked ticket in air india express flight schedule on 23 november 7.40 hrs on trivandrum muscat sector through member login page of air india express website
But money transaction not completed as there is delay in getting otp
Later i found the this booking in my bookings in the member page of air india express website
Which shows to retry payment to complete transaction. Accordingly i paid money...

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Address: 690502

I booked two tickets. Passenger name mrs jibina shajahan and miss zainab shajahan, travelled date 17th dec 2019 sector sharjah to mumbai. The fund irs23494.43 deducted from my account and ticket not issued. Time of booking 16/11/19 2.45pm. For purchasing payment i was used my debit card belongs to federal bank visa debit card. Pls send the copy of ticket by email or reply the status of fund you received. Thanking you
Yours trulybr...

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Please note i book a ticket for my brother (Dmm-ccj-dmm) on[protected] on online from saudi arabia and canceled same day, confirmation number stopto, but until know i did not get back the refund amount sar 1, 070.25. I send email and call to customer care bunt until now i did not get any feedback just they taking all information without any response, i spent lot of money to call customer care.

So i kindly request you to please...

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Address: Indira gandhi international airport, New Delhi, Delhi, 110019

I was travelling back from sydney to new delhi on 3rd november 2019. I was travelling with 2yr old twins and senior citizen parents. After a nearly 13hr journey with highly disturbed and irritated twin i was given back by stroller with broken wheels. Imagine my plight that with 6 luggage bags and a set of senior citizen parents who could barely walk i had to manage my twins just because the airline broke my stroller... I demand an instant...

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I tried on 31/10/19 to book ticket from dubai to amritsar and return for 3 passengers on dated 22/11/2019 & return on 24/11/2019 online.

After entering the credit card ending with 9810 details and otp for my card ticket has not been generated but instead an error window came mentioning "server error".

The amount of dhs. 2909.61 has already been debited from my credit card account.

I don't know...

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Air indian express flight from chennai to trivandrum was delayed.. I am coming from china and got the information only after reaching singapore.. There was no way i could change my ticket during that time or do anything with it.. I know i am in a budget flight but you can atleast provide me with a place to rest just beacause it was ylur mistake.. Or atleast provide me with internet so that i could inform my parents. I dont have indian sim...

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I am writing to seek your help, to get my refund from air india express.

I was booking flight for my family on september 2nd from dxb to ccj on airindia express official booking website. The booking ended up in error after payment was made, 1400 aed from my credit card. I called airindia express support which is only in india immediately after long wait on call, they attended the call and confirmed the booking is failed and...

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Address: Air India Building, Nariman Point Mumbai, Mumbai City, Maharashtra

I did travel with my spouse on airindia express flight ix346/10oct dubai kozhikode. I had to wait for more than 1 hour at kozhikode airport to retrieve the broken box, as the last piece on the belt.
Subject was referred to the staff and without looking at the box, he straight away informed that there is no compensation for broken wheels and handle. It is not the broken wheel, apiece of the box, along with the wheel was already gone.br...

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Hi

I have cancelled a booking on 9th august 2019 and refund was not processed..

I sent too many emails and reminders to customer service and cvo and their reply was already forwarded to finance department. Now it is more than 75 days and they are still forwarding to finance dept and replying with fake promises..

It is sad to say air india express customer service is too irresponsible
br...

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I have been travelled in air india express on 4 th oct saturday at 23.50 pm from kozhikode to muscat with my family. On reaching muscat international airport on 5 th oct at 1.45 saturday i realised that my one baggage was missing and i have registered a complaint in the airport. Till now i haven't received any information about my baggege after 3 weeks... Its very disappointing....

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