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Updated: Nov 8, 2024
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A
Amit Surve L
Jan 11, 2020
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harassing family members (mother) from airtel collection agency

Address: Vadodara, Gujarat, 390010

Hello,

My name is amit surve.. I am a postpaid customer of airtel since many years.. This time i was not able to pay the bill payment because of financial problem.. But i always said collection agency i will pay the amount as soon as possible. But the agency person daily going home and harrasing my mother, and always threatening to sit at home and will not go without payment. Today morning also that person called my mother...
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sathvik varma
from Hyderabad, Telangana
Jan 10, 2020
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signal bars issue

Address: DELL INTERNATIONAL SERVICES INDIA PVT LTD, Hyderabad, Andhra Pradesh, 500018

Reference no. C4gsp[protected].

I have been complaining for 1 year now regarding the signal issue, today (10 th january 2020), i called in customer care and go the call escalated to the so called senior representative named anil kumar (Not sure if he gave the correct name), he was just going on asking me the question that i already gave to the first rep, the so called senior rep was arguing and not listening to what i was saying,...
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S
SmartyGupta
from Mumbai, Maharashtra
Jan 10, 2020
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incoming messages not coming

As i have contacted manytimes to airtel customer care regarding my incoming messages are not coming to my airtel number except airtel useless messages regarding offers etc. And they are unable to solve my problem and also i have wasted my money according to their guidance like recharge sms pack, 49 monthly recharge, 399 pack etc but still my messages are not coming
My airtel no.[protected]...
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M
manoj kumar N
Jan 10, 2020
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damage of fastag

Address: MANOJ KUMAR,, FLAT S1, IIND FLOOR, NO.15 SRI NARAYANA NAGAR, 4TH STREET, KOLA PAKKAM CHENNAI, CHENNAI,, Chennai,, Tamil Nadu,, pincode: 600122, Chennai, Tamil Nadu, 600122

I made a complaint about damage of fast tag on 23rd december. The customer executive asked me to wait for 13 working days to solve the issue. When i enquired on 14 th working day they asked to send a mail with photo of damaged fast tag on 2nd january 2020. They asked me to wait for two working days and they said the fast tag card will be deactivated and amount will be refunded back. But ss of now my problem has not been solved. When enquired...
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S
Sadiqmbr
Jan 10, 2020
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my sim is blocked since jan 2

Its been a while that my sim got blocked and i can't use my number. I've been using this number past ten years. And i took the sim from a mobile shop where i gave my details, but instead when i enquired with your customer care i get to know that it was not in my name the ownership remains. I want to get that number back.
And please make sure that if someone has such a situation they can connect you via any other network also. You...
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M
mandeep kumar
Jan 10, 2020
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network issue.. weak signal

Address: b-256 dudhichua project, Singrauli, Madhya Pradesh, 486888

Network signals too bad of 4g airtel in my area. I am old customer of airtel. But i am not satisfying airtel network. Because my net go too slow. So i am shift this number from jio service.in this this network atleast i am talk to another one without any network problem. Pin code 486888. I am complain to airtel care but thier no response. So kindly prood my request. I am facing lot of problem....
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Lobointrouble
Jan 10, 2020
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mnp activation delay jan 6th

Address: #1771, C Block, 23rd Cross, 4th Main,, Sahakara Nagar, 560092

I opted for mnp on 6th jan 2020 from vodafone to airtel. The service person at airtel store mentioned that it will take 4 days for activation. My vodafone service got disconnected on 8th jan midnight itself. But my airtel service is not active till today (10th jan). I called customer care 1st time as she mentioned documents haven’t reached. I don’t understand as now all proofs are being filed online. Next i went to local store for 1st...
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V
Viivaan
Jan 10, 2020
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services related issue

Address: Mumbai City, Maharashtra

Namaste,

Myself gayatri anil karekar, residents of badlapur, district - thane, maharashtra 421503.

I am the existing airtel postpaid member from last 2 months, my postpaid connection is [protected].
Alternative number is [protected].

Due to some reason i am unable to pay the current bill for my postpaid connection but that doesn't mean i can't afford it.

I am receiving number...
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N
Nirumalan Parthibhan
Jan 9, 2020
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imusic vas fraud

Address: Chennai, Tamil Nadu, 600037

Airtel Dth has been charging me 51 rupees extra for the past one year without my knowledge.
My service ID is [protected]-001
I have been using TN HD basepack which costs Rs.270 per month (Nfc and subscription combined)
But they have been charging me Rs.321 per month
I called the customer care once and asked why the value doesnt tally but he never mentioned me about the value added services.He only mentioned when...
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N
nuage
Jan 9, 2020
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unethical behavior of airtel in lying cables

Address: New Delhi, Delhi, 110085

Recently airtel layed cables in our area block b3/b4/b5 sector - 17, rohini, delhi. The contractor digs the pit to lay the cables. But unfortunately or deliberately he filled the pit with just normal sand not concrete after that. This result in land drop. Situation is very critical even after one rain. Photographs attached for reference.

Airtel has done this for their profit. But we residents are suffering not able to park...
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M
Murali Kaki
Jan 9, 2020
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prepaid recharge for isd calling

Customer care executive gave wrong information about isd calling and confirmed by team lead shaista though she confirmed her executive gave wrong information no proper action taken. Had to recall and explain story 4 times to all execs and spoke with manager usma bhatt, again explain story. This is worst customer care i ever had.

I spent 3 hours time to talk to these executives, everyone repeat same thing. Problem not solved....
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G
Gnanasekar Dhanapal
Jan 9, 2020
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recharged twice in a day

Address: Chennai, Tamil Nadu, 636813

I have recharged the same pack of rs.449 in for my air tel sim card. One via phone pe and an another via recharge shop. Can i extend the second pack once my first pack wil be over??...
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S
Saquib Saifi
Jan 9, 2020
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airtel payment bank fastag not delivered

Address: 334 POCKET-E MAYUR VIHAR PHASE-2, New Delhi, Delhi, 110091

I bought a fast tag from airtel app on 16th december '19. Today is 9th january '20, it's been more than 20 days and i haven't received my fast tag yet.

On 4th jan 2020, airtel executive assured me that i will get the fast tag in next 3 days, not received yet

On 8th jan, airtel executive "joseph" started talking rudely and didn't help on the issue...
+1 photos
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M
Mosh12
Jan 9, 2020
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port request unresolved

Address: Kasaragod, Kerala, 147006

My port request was supposed to be validated by 8 jan 23:35. My earlier operator sim stopped working by this time but the new airtel sim is not activated yet. I have no network access right now. Please help resolve this as i have completely lost access to my phone number. The instruction was to insert the new sim immediately when the old one stopped working and restart it. I did exactly as instructed but the new sim is not working yet....
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H
Hello325
Jan 9, 2020
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airtel using my connection

I am using airtel broadband. On 3 occasions someone without my knowledge has uploaded over 100 gb of data from my airtel broadband account. Chances that i was hacked are very remote and no devices were connected to my router for so long that over 100 gb would get uploaded.

I now believe that someone in airtel broadband has used my connection. Their security is faulty. There's no way to change or set password. It is given by...
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T
Trishna Pal
Jan 8, 2020
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non refund of the deducted amount

Address: Kolkata, West Bengal, 700027

Rs. 598 has been deducted from my account on 7th of january 2020 but till now my plan has not been updated. On the revert of my previous complain, I got call from Mr. Sandeep Singh. Employee no. - 025613 from Santa Cruz office, He asked for some details for the repayment of the amount but till now the money has not been returned but also Rs. 2055 has been deducted from my account without my knowledge and the individual has agreed that he...
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S
SelvamArun
from Chennai, Tamil Nadu
Jan 8, 2020
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airtel - xstream dth box worst video output

Address: Bangalore, Karnataka

Hi
I purchased xstream box last week for my full hd tv, later i noticed in tv video signal from xstream box quality is not good as more red tone is present. This i noticed after 2 hrs of my box activation (If it happened during installation time itself i would not paid money for box and requested for hd box) this is because of hdr output signal from their box which is not supported by all tvs, i complaint many times to airtel and...
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S
shivansh003
from Noida, Uttar Pradesh
Jan 8, 2020
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number not working after add on with my postpaid connection plan

I am having a problem in add on my another nu *4042 with my postpaid account [protected], 3 days have gone but my nu *4042 not in active stage. I had called twice to customer care for it and they guys have raised a complain yesterday but today i called to them again but the now complain has been resolved without any communication or solution.
I don’t know
What’s bloody # going on, why it’s not in...
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Rohit Yallurkar
Jan 8, 2020
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recharge amount not debited

Today morning i had recharged for 598/- to my number, i got there confirmation message with transaction reference #[protected].
Also the money has been credited from my hdfc bank account with message.
"08 jan 2020 [protected]-citrusairtel [protected] 08 jan 2020 598.00"
But there no amount debited to my number its been 4hours, i am fed up with calling airtel customer care. They are saying call to bank and check.br...
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H
hvj1983
Jan 8, 2020
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airtel fastag not delivered and no customer care for fastag support

I have applied for the fastag from airtel payment bank on dec 27, 2018. On dec 31, i got message that your fastag will be delivered in 6-8 days.
But i havent received it yet.
When i try to call customer care @400 there was no option to select fastag related queries and no option to talk with customer executive.
It is very frustrating and no option to know where is my fastag. They should either deliver my fastag in 2...
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