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Updated: Nov 8, 2024
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V
venaus
from Coimbatore, Tamil Nadu
Feb 21, 2019
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airtel customer care and sms

Address: 641015

I have a bitter experience with airtel customer care, i got a pre-paid airtel sim card but my sms is not working, i was told since i changed sim card it will not work for 48 hrs, which is fine but the time has passed more than 48 hrs, still sms not working. I am not able to chat as i am not getting otp as well. I am not able to reach customercare to talk to a real person, i have been to many countries and used many service operators, if i...
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A
ammadi
from Chennai, Tamil Nadu
Feb 20, 2019
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mobile tower installation consequences

Address: Chennai, Tamil Nadu, 600050

Sir

I would like to bring to your notice that your company has started installing a mobile tower in the next compound at no.68, 6th street, baghyathammal nagar, padi, chennai-600050 without any prior permission from respective authorities.

I further to state that installation of dangerous mobile towers in residential areas is not authorised by the department of telecommunication and pollution control board because...
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Somashekhar V Havanur
from Sirsi, Karnataka
Feb 20, 2019
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complaints against your customer care 080-44448880

Address: Dharwad, Karnataka, 580006

Complaints regarding customer service number[protected] airtel digital tv south region. Such an irresponsible behaviour not properly listening i was calling several times but still my problem was not solved. I request you plz consider the matter take action against them. If my problem was not solved in 24 hours. I will go next level complaint airtel digital tv or. Trai. Thanking you,. Customer id [protected]-001...
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H
harshkumar26
from Darbhanga, Bihar
Feb 20, 2019
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regarding my new channel pack.

Hello Sir,
I am Sushma Gupta, sir with this medium of TRAI consumer complaint. I want to draw your attention regarding my new pack in Airtel DTH TV. sir I have recharged with Rs.300 for my new pack after some min. a message came from Airtel that "YOUR NEW PACK HAS BEEN SELECTED AND WILL BE ACTIVATED SOON" but I am unable to see my recharge pack last from 8 days of my recharge. I have called customer care. and first day they said...
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A
AnsHul De'leon
from Jaipur, Rajasthan
Feb 20, 2019
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regarding the dth packs and channel selection

Address: Jaipur, Rajasthan, 302039

While choosing channels on ala-carte basis, Airtel is giving 25 channels on their own and which cannot be deselected. Moreover the NCF charges are being charged more than what it has to be. On calling to customer care, I have been told that my complain is registered and no action has been taken till now. Now they are not connecting my call to their customer agent, later they stopped my call from being connected to their agents....
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P
Prince Yadav 0004
from Noida, Uttar Pradesh
Feb 20, 2019
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airtel tower plant

I have a family in rural area, in that area, airtel users are unable to cantact anyone because they are facing network issue. When i reach there, i also face same problem, in trouble i was unable to cantact anyone due to network issue. So, due to this problem many villagers are porting their airtel sim to some another sim. From that area, there are many villages connected which are facing same problem. So, my family members have a prime loaction...
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A
Alzain470
from Pune, Maharashtra
Mar 8, 2019
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worst and horrible service

Address: Pune, Maharashtra, 411001

My name is zaid khairdi and my mobile no :[protected]
Reference no :[protected]
I have been using airtel mobile postpaid connection from past 12 years, Its been more than 3 month of my issue is not resolved.I am facing network issue from past 6 month. Please help me because i am frustrated now.please arrange a call back from your end . I need to talk to somebody...
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purvesh pandey
from New Delhi, Delhi
Feb 20, 2019
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complaint regarding sim.

Address: New Delhi, Delhi, 110002

Sir i am purvesh pandey, regular user of airtel services.
But this time my experience in airtel store was worse. I had lost my prepaid sim, so i went to airtel store in dariyaganj to get a new sim but without my confirmation the executives there, alloted me a postpaid sim although i had told them to give me a prepaid sim.
So i am requesting you to help me and solve my problem as soon as possible.
Otherwise i will have...
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A
abc190
from Surat, Gujarat
Feb 20, 2019
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customer care number not functioning

When i am calling on airtel customer care number for gujarat region,
After on call, the call is not accepting or recognizing my input for option selection, many times, worst experience.
Bad service, out dated service, the website ofairtel is also not show updated service and do not provide all function for customer requirement, the base pack and channel selection option in airtel app is also the worst functioning, i thinm i...
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S
Shivaank Goyal
from Gurgaon, Haryana
Feb 20, 2019
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airtel customer fraud

Address: 110034

I have been charged extra inr 10000 from my account and the company has been teaming and lading with that fund

They have been doing with the past few months

My bill is for rs 599 and they charge 12984 from my account.

I have received the bill from company for inr 599 and then also they are charging extra amount

It is this time only we have been able to catch them....
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A
Azhar Ali Chauhan
from Moradabad, Uttar Pradesh
Feb 20, 2019
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regarding pathetic service

This is with regard to the unsatisfactory experience i had with your local service provider. I wanted to shift my airtel set top box connection from my old residence to a new one (Both are within one kilometer radius) thus contacted airtel.
The technician, mr shadab, sent for this task had the most casual attitude. Came in at his own time. Dissapeared for a couple of hours without even starting the task and came back after several...
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R
Rameshmontu
from Mumbai, Maharashtra
Feb 20, 2019
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airtel secure mobile insurance rejected 3916926

Address: 380024

I got my samsung handest insurance purchased with relation ship number 6026445 and membership id [protected], plan name:airtel secure plan (Rs.40000), imei no./serial no.:[protected] validity from 02/01/2019 - 01/01/2020
I submitted my claim of damage on 23rd jan 2019 and it uploaded the images as well. They varified and arranged a pick up. After that they rejected the claim mentioning that the imei number on the back panel is mismatch.br...
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A
Atul Semwal
from Srinagar, Uttarakhand
Feb 20, 2019
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mobile tower in residential area

Address: 249201

Airtel mobile tower is being installed in residential area at mr. Bhalla's house lane no 2 near rishi gas agency, bharat vihar, rishikesh dehradun uttarakhand. Without the consent of the colony, without leagal permission. The colony committee has submitted a written complain to sub-divisional megistrate and police station but nothing has been done so far. Mr. Bhalla is continuing the work at night...
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G
Ganga Stores
from Mamit, Mizoram
Feb 20, 2019
Dec 1, 2021
This thread was updated on Dec 1, 2021
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about sim swap options in mitra

Address: Bhagalpur, Bihar, 812002

Dear sir, sim swap option in airtel mitra app is not showing, i tried with uninstall & again new version install but still not the option is showing. Everyday my customers returned from my shop, they came for sim replacement, but i can't help them. I also contacted airtel customer care but they not helped me. My lapu no. [protected]. Please help me. I need sim swap option very urgent....
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R
Rajesh Nelli
from Hyderabad, Telangana
Feb 20, 2019
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recharge has not done properly though given an offer

Address: East Godavari, Andhra Pradesh, 533221

I Had Received a msg from airtel network that get 1.4gb data /day and 10 gb extra for 84 days for 399 but credited 1gb /day only instead of 1.4 gb I made a call to customer service and gave my complaint and they replied that there is no such offer u better to contact [protected]@in.airtel.com...
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M
Md Wasim ansari
from Raxaul, Bihar
Feb 19, 2019
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dth charges extra

Address: 834010

My actual plan cost is 340 and with the ncf charges have been as rs.222 that means around 60% of the amount is ncf. This is horrible and now total monthly charges became rs.577/- which is not even affordable. Even government are trying to impose ncf charges to customers. And i am sure airtel is playing a smart game here. They are not picking my call and also diverted to the other. Why watching tv is more expensive. I want justification otherwise...
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M
Manojkumar Prajapati India
from Kodinar, Gujarat
Feb 19, 2019
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Resolved

dth ala-carte channels selection problem

Address: Ahmedabad, Gujarat, 380005

As per TRAI's new rules for DTH
Channel selection not given by Airtel. I already suffering from that last fifteen days i can't select channels from MyAirtel App and Airtel.in .
I select channels two times from channel number 998 and sent qr code message to airtel. But all-time channel selection changed and show only which system choose automatically.
Customer care representative doesn't support and not give a accurate...
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N
Narender Oberai
from Dehra Dun, Uttarakhand
Feb 19, 2019
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no work

Address: Tehri Garhwal, Uttarakhand, 249192

Signal down sir, plzzz help me, call-[protected], ek sal ho gya sir, koi sunvai nahi, main Airtel ki flexi bhi band karke idea chalu karne wala hoon, customer bhi preshan ho gye, village-shivpuri, distic-tehri gadwal, pincode-249192, near Indian petrol pump, a to z bakery shop, name-narender Kumar, Badrinath road, nh-7, or local 100-150 customer ke mobile par signal nahi aata, yha sab log idea ka sim convert karne wale hai, or Airtel band...
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V
vsharma1953
from Godda, Jharkhand
Feb 19, 2019
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superfluous billing/ mis selling

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Complaint reference number[protected] with Airtel Appellate Authority.

I requested for information of Airtel Rs 399 plan broadband cum fixed line connection vide my email of 28.01.19 to
[protected]@in.airtel.com.

Subsequently I received a call on 29.1.19 from No.[protected] at 14.05 hrs from Airtel executive who explained me
Rs 399 plan as under :

A. 1st ONE month FREE Trial period br...
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B
Bapun1989
from Burla, Odisha
Feb 19, 2019
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airtel digital tv help

Address: Bhadrak, Odisha, 756119
Website: www.airtel TV.in

Sir, I am from odisha.i am now using airtel DTH from long time.but his DTH customer care service is not OK.from last 2 days I am trying to catch him/her but nobody receive my call.last two days I am unable to watch my TV channels after my package change with new rule of Trai.but nobody help me till now.already two days money is debited my airtel acc but I am not seeing a single channel....
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