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www.aosmithindia.com
2.5
Updated: Feb 18, 2025
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AO Smith reviews & complaints page 11

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A
allarefdy42
Nov 7, 2020
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Request no 13481717

Technician called me same day for installation
On 7th november. After that i recieved a sms
From you saying cancelling your request as there are duplicate requests. If so you should not take request from me and technician should not have callef me. I am very much regret to inform for such a reputed brand. Please stop this here afterwards.
Thanking you
Sutesh reddy...
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V
VinodVKalburgi
Oct 29, 2020
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AO Smith X4+ water purifier performance issue

Hello,
I was using Kent RO water purifier for last 8 years and had hardly replaced the filers for 3 times, and last year I went with the AO Smith X4+ and initial few months i had very good experience and past few months I am really struggling with the performance of the water purifier for last few month.
1. First free service was not on time (Ref: No.[protected].
2. Then we started facing a problem with water dispensing...
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G
gkannann@gmail.com
Oct 6, 2020
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Defective product supplied - Copy of Complaint addressed to AO Smith

Dear Sir,

I had contacted AO Smith directly to purchase a water purifier as i had purchased 4 water heaters earlier from you.

AO smith deputed a person named Mr.Vijay on 30th September 20 and he recommended me to buy R7plus model.

The same was sent by him from dealer sathya and paid for in full

Technician came for installation on 30th & installed the machine. Unable to complete...
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V
vinodpll
Oct 4, 2020
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Water purification

Dear Concerned, My complaint was closed by A.O. Smith with resolution complaint no. 13222246.
Water leakage & water taste issue from last 1.5 months. Now R.O. having heavy leakage converts in disaster
Please help....
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G
Ganesh Babhu Sundararajan
Oct 1, 2020
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AO Smith service ticket closed without resolution

Hi AO Smith Grievance Team,

We have AO Smith 25 L water heater( HSE-SAS-025) water heater, please find attached model.

27-09: We raised complaint on Sunday(27-09) asking customer care to assign technician for repair since the water heater was not working. Ticket reference number 13280487

28-09: Technician visited and told that coil is gone and stock not available and will do replacement by Wednesday.br...
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J
Jaisingh@99
Sep 29, 2020
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water heater service, model no. ewsh 25l, ref: 13277186

Dear sir/madam,
I had made a service request for my water heater, model ewsh 25l a month ago, i wanted the aluminium anode rod to be replaced. When the servicing for the water heater was done almost two years back, technician told me that the anode rod needs to be replaced but since he did not have it with him, he told when the service is due next, inform the technician to bring the anode rod for replacement.

When...
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P
Padma Matta
Sep 28, 2020
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Not working-geyser

Address: hyderabad

Water geyser is not working. Kindly attend...
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A
Anusha Ges
Sep 16, 2020
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Loud noise coming out of the geyser when turned on

I bought ao smith geyser sds green series 15 ltr from amazon.in

Order id:[protected]
Purchase date: 06 aug 2020

From the day of installation, whenever we turn on the heater, rumbling sound is coming out of the geyser. We are afraid of turning it on and we stopped using it. Please resolve the issue at the earliest. The purpose of purchase is not being served. Very disappointed with the purchase....
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G
Gauthami Bandaru
Sep 14, 2020
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Water purifier z8, several technicians visited the house but issue is not solved

Address: plot no 36,padmavathi nagar,post office lane ,khairthabad ,hyderabad, near taj deccan

We have purchased ao smith water purifier on 19th september 2019 from ram electricial line, now the issue is it has lot of water leakage, we raised first complaint on 30th august for water leakage, till today september 14th 2020 issue not solved, from 30th august several technicians visited the house but issue is not solved, still the water is getting leaked, we are asking them for product replacement but they are refusing to give, inspite...
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J
jjoshi97
Aug 29, 2020
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Geyser not working

Service after 1year in warranty and after 3year in warranty and charged a lot of amount even for changing just wires.
In warranty service charge = 300 just for coming at home. And only for changing two wires they have charged like 200+300=500.
Worst service. Never purchase aosmith....
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S
Sairace221
Aug 27, 2020
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Water heater is not working

Address: 22-7-64,subba Reddy nagar first cross near nagallamma temple,akkarampy

2 month's back ww buy the that's but not working properly I'm very disappointed last time also we complaint the that problem...
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A
Anubhav Bhargava
Aug 18, 2020
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1 service in 1 year and no AMC renewal intimation and hefty charges being collected

Dear Team,

This is in reference to the AMC I have taken last year in May where post that I have received service only once. Also that took two weeks to get the technician on our proper time as mostly he was late to visit. But that’s still not the main concern.

The concern is last AMC I got no service during pandemic and neither the AMC is extended nor I got any intimation regarding the renewal of the same....
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R
Ramu Adepu
Aug 18, 2020
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AO Smith Z9 Water Purifier

Address: Karnati Brothers Building, 2nd floor, Opposite to Profit shoe company, Suryapet,PinCode-508213
Website: www.aosmithindia.com

I have raised a complaint against the service, It's been more than 3months completed till now I haven't heard anything from these guys, My water purifier is not even Switching ON, Called to customer care many times but no response from them. And Warranty is completing[protected] then after I didn't get any replacement parts so I requesting them to provide the service ASAP....
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H
HarishRao94
Jul 31, 2020
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no response from company

As i already raised a complaint regarding my water purifier of z9 model, i want my product replacement...
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S
Sahithi10
Jul 31, 2020
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Water purifier X8

There was a leak in the water purifier. Same was taken to the notice of the company on july 1st through call and they said due to shortage in man power there would be a delay but someone would be arranged for visit soon. After that we called them several times in the span of these 30days but to waste. Nobody called or visited us. Later we were compelled to use the water purifier with leakage as there was no water to drink. Our electricity...
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H
HarishRao94
Jul 29, 2020
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extremely unsatisfied customer service from ao smith

Address: 5/861, SATYANARAYANA PET
Website: www.aosmithindia.com

I had a z9 model water purifier purchased on 2019 october from then each and every month there is a problem. Company is not providing any solution as it is in warranty. Ao smith is not responding.

I want "replacement" of the product...
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G
Gurrahmat
Jul 22, 2020
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Inappropriate service

After one year called customer care for first free service but they said technician has already visited us on 18 november but in real no technician has visited till date for first service . Please resolve this problem as soon as posible my registered mobile no. Is [protected]...
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S
Srinivas Rao Chinthala
Jul 22, 2020
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service request

Dear sir,

Purchased ao smith water purifier z8 mode two years ago and last year took amc. One month ago purifier is stopped working and raised the complaint on june 22, it has been a month and no one is responding, called several times and every time they say in 96hr i will get call and same repeating and no response yet.

Not sure where to complaint and who to call. I will be very thankful if someone can help...
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A
aanchalm
Jul 22, 2020
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Z1 Water Purifier

Address: Mumbai

I have raised a complaint for issue with water purifier and there has been no response at all. We have no drinking water at all as it keeps flashing the scpa error each time we put the machine on.
In current situation we cannot even order water hence will appreciate if this issue can be addressed asap....
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N
Neerajcc
Jul 21, 2020
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Regarding service issue of ao smith geyser

Address: Kanpur

Dear sir
We have purchased ao smith geyser on dated 06.01.2020 and it was under warranty period and i have raise complain at ao smith service center toll free no. On dated 05.07.2020 when my ao smith geyser was not working so one technician came to our home on dated 13.07.2020 and do something in geyser and gone but my geyser was still not working so i raise issue again as my ao smith geyser was still not working then they came and...
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