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AO Smith Complaints & Reviews

www.aosmithindia.com
2.5
Updated: Feb 18, 2025
Complaints 372
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165
Unresolved
207
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S
srinivashp
from Mumbai, Maharashtra
May 28, 2019
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unresolved water purifier complaint attended by the service provider

Address: 560043

Hello, this is in regards to my water purifier, z6 model, i had logged a complaint for filter replacement notification, today one of your service personal named bharat attended the complaint, he replaced the filter however the service is incomplete, couple of issues 1. Filters replaced had no sticker, 2, no receipt or bill provided for the service amount received, 3. Did not inspect the filter post repair, 4. I see black particle in tank...
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Kiranenugala
from Hyderabad, Telangana
May 20, 2019
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ao smith water purifier servicing issue

Address: KONDAPUR, 500084

We purchased an AO Smith Z8 model a year ago and they mentioned warranty is 1 year from the data of purchase. We missed to call the executives when the product was under warranty to change the filters. When we called, they asked us to make the payment and we agreed for the same and placed the request to change the filters on 4th May. A technician came to my home and changed the filters and i did the payment for 5500 by taking AMC package....
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M
Mou.sonai
from Bargarh, Odisha
May 14, 2019
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ao smith water purifier - facing issue with new product- need replacement

Address: North 24 Parganas, West Bengal, 700136

I have bought AO Smith Purifier on Jan 2019 and started facing issue since installation. Every time during service, technician is replacing internal parts and it seems to be old product. I have faced 8times issue with this AO product. Earlier they said they will replace it but now I am not able to any update on this. Sent couple of mail, called thousand time to customer care but no result.

Either change the product or give...
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S
Sunil Veer Raj Singh
from Noida, Uttar Pradesh
May 4, 2019
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case id: 11359732 water purifier stop working

Address: Indirapuram, Ghaziabad, Uttar pradesh, Ghaziabad, Uttar Pradesh, 201014

Case id:11369732

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check...
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P
pradeeptalent
from Bengaluru, Karnataka
May 2, 2019
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sr no sr no. 11363169, water heater 15 litres

Address: Site no. 49, 2nd floor, Sapthagiri layout, Channasandra, 560067

To hell with your customer service and commitment. What happened to my sr? I have never requested a reappointment. Why am i being informed as "customer requested reappointment" on the text sms received? Below is a gist.

First - your technician ranjith m calls me (On 25th apr) and says that the request has been incorrectly assigned to him and will be reassigned to the correct technician. On the same day (Evening) i received...
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Sunil Veer Raj Singh
from Noida, Uttar Pradesh
Apr 25, 2019
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ao smith water filter service issue

Address: Delhi, Ghaziabad, Uttar Pradesh, 201014

Hi ao smith india team,

This is to bring in your notice that i am facing issue with ao smith water filterz8 model which i have purchased in april 2018.
Last month i’ve noticed few particles in purified water and registered the complain for the same. Customer care responded quickly and technician came within no time. I requested him to check the filter, he said there is no need to check filters as it will be automatically...
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M
Malgudi Shiva
from Delhi, Delhi
Apr 21, 2019
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ro water purifier

Address: 77, NTI layout vidyaranyapura,, 560097

Complaint: alarms and low pressure water output in z2 under cabinet ro unit (In vidyaranyapura bangalore north)
Action: came in about 2hrs and replaced primary and ro filters, along with service ratings assuring that once tank gets filled the pressure will improve. He took service charges 2350 and carried old filters.
Feedback:
The unit started displaying green lights but water was trickling entire day with intermittent...
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G
Gs Murali
from Bengaluru, Karnataka
Apr 2, 2019
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water heater hse-has 15

Address: A310 BEL WHITE SQUARE, VIDYARANYAPURA, BANGALORE

Water coming out of the heater has bad smell from the day of installing. I have checked other possible reasons. Please rectify the problem.
Water heater was purchased on 05/09/2017 & installed in the same week. Water coming out of the heater has bad smell from the day of installing. I have checked other possible reasons. Please rectify the problem. Water heater was purchased on 05/09/2017 & installed in the same week....
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G
Gourav.dowaria
from Bengaluru, Karnataka
Mar 29, 2019
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bogus products installed by ao smith engineer

Address: Akshay Nagar, 560068

I have raised complaint for some issue with water purifier. Your engineer (Susnil reddy) visited and he informed filter (Pfa pic) and some other 2 filter inside the panel need to changed. I allowed him to do.
When he was removing old filter and i compared with recent one, i saw difference in company and latter on when i googled about old product it looks like product is not from ao smith. Which mean your engineer has installed bogus...
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R
rpraveenkumar
from Chennai, Tamil Nadu
Mar 24, 2019
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water purifier not working

Address: 600073

I had bought a ao smith water purifier (X8) with 4 year amc from reliance digital at chennai - 600073 on 22/10/2018. I had paid around 32k in total.in the past six months i have had many issues and have raised many service requests. I have been facing one or other issue with this purifier, like taking more time to fill the tank, water leaking in outlet pipe even after switching it off, etc. Water being a necessity, i do not feel confident...
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R
Ravi Dudala
from Cuddalore, Tamil Nadu
Mar 13, 2019
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z8 water purifier

Address: HNO : 28, 1st Main Road, Ganapathy Nagar, Mettupalayam-Moolakulam Road, Marie Oulgaret, Pondicherry, Puducherry, 605010

Hi opened the following service request on feb[protected] with ao simith support and also taken a extended warranty - its been almost a month and there no service engineer visited my place - when i call the customer care every time they say the call is been escalated and i will get an engineer by end of the day - which nave happened - and today when i called you customer care - mar 13th 2019 - agen named shivam picked the call and...
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S
SV Technologies India
from Bengaluru, Karnataka
Feb 28, 2019
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product not working

Address: 600064

Hello sir/madam,

I have purchased aosmith water heater and water purifier through your dealer/retailer
M/s raj hardwares, chromepet, chennai-600044. On 9 feb 2019,

Sales person canvasing me by saying many features and details, installation guy did his as usual job. But nothing happened in your product.

It pushed me on worst condition.

1. Heater : hse-sas : after 1 hour...
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R
Ravikiran kvm
from Ahmedabad, Gujarat
Feb 13, 2019
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technician. imran & smit soni

Address: 380007

Dear team,

This is regarding the "dissatisfaction of a. O smith water heater" availed from your company.

I bought "a. O smith" water heater of your company on 2 nd december' 2018 from amazon india.com. It got fitted in my bathroom on 15 jan since my electrician was not available in between that time.

Now, it is painful to inform you that the same water heater is not working properly and hot water...
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J
Jaya Saxena
from Delhi, Delhi
Jan 23, 2019
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water geyser 3 ltr 4.5 kw

Address: 110053

Dear sir/madam,

I purchased 3 ltr 4.5 kw instant water gyser on 20.09.2018 from
Amazon, india copy of invoice attached. This product has been repaired
3 times from the date of purchase i am completely fed up with the
Product quality.in this 3 month span approx one month your product
Was lying dead. This time mr. Nitesh - engineer of ao smith visited
The site on 13.01.2019 and trying to install...
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R
Rakeshsharma21
from Gurgaon, Haryana
Jan 14, 2019
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warranty service so poor

Address: Faridabad, Haryana, 121003

We are purchase a ao smith ro dated -18.07.2018. But some issue in ro from last one week (Sc light start). Your engineer come to my place & he says pay 1400/- for 3 filter change required. Why not consider in warranty.

Please below bill detail & attachment - 6 months warranty on consumables/filters.

Ao smith x4 9 l ro water
Purifier
Warranty: 1 year comprehensive warranty & 1
Year ro membrane...
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P
PRABHHA SHANKARRAN
from Bengaluru, Karnataka
Jan 12, 2019
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complaint about technician gangadhar

Address: Bangalore, Karnataka, 560076

Hello
I had requested for free installation of geyzers on saturday (Today) at mahindra lifestyles, bannerghatta road, bangalore.

Technician ganghadar was allotted for the service. I called him at 8 am and he confirmed that he will be attend at 12 pm. At 12 pm he says it will be late and will come at 1 pm. Again at 1 pm he says he can make it only at 2 pm

How long do we wait. Is this the service given...
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P
PradeepKollur
from Anakapalle, Andhra Pradesh
Jan 10, 2019
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product purchased at ao smith website online purchase not delivered till now its been one month.

Address: 562112
Website: www.aosmithindia.com/contactus

I placed an online ordered for ao smith water heater at the ao smith website. Where there is provision to make online purchase by card payment. The purchase transaction was made on 09/12/2018 10:05:14. I got a web receipt from the payment gateway ccavenue with ao smith logo etc with purchase transaction details order id:90004, online payment cc avenue ref:[protected],

I after a few days i called up the ao smith customer...
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P
prasad amjala
from Hyderabad, Telangana
Jan 2, 2019
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geyser is not delivered

Address: Rangareddy, Andhra Pradesh, 500086
Website: www.aosmithindia.com

I have ordered the ao smith geyser on 18th december and today is 2nd jan and till today the order is not yet delivered. I have paid the total amount in online transaction.
The customer care support is pathetic, they don't even inform us the status and always places the call in hold. Called many times and sent many mails but no response till now.

I am help less and fed up with ao smith support.
Order# 90368...
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N
navneet33
from Noida, Uttar Pradesh
Jan 2, 2019
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defective product - water heater

Address: 124002

Geyser bought on 23rd december. Defective declared - 26th dec.
Till now no replacement. They say it will take 10-12 mare days

I would like to share a personal story of harassment and pain caused by ao smith sales department. A defective water heater (Reported by the company technician) bought from a dealer in gurgaon eleven days back needs another ten days to be replaced.
The answer is that 35 litre geyser is...
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M
Medha Bhardwaj
from Delhi, Delhi
Dec 28, 2018
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3 litre water geyser

Address: Ghaziabad, Uttar Pradesh, 201014

I had registered my complaint on 27th december 2018 with complaint number 10876 285 accordingly the technician mr ranjeet ojha visited at my home and start his work in very unprofessional manner and he was unable to resolve the problem but he made dirty the adjacent wall with his dirty hands during the work as well as he himself closed the complaint without resolve it. I had put remarks on the feedback form but there is no weightage of customers...
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