Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Jan 28, 2025
Complaints 15964
Resolved
6088
Unresolved
9876
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]

Recently resolved complaints

View all complaints

Most useful reviews

381
trying MNP BSNL to another operator : not getting UPC after msg to 1900
395
SIM card stopped working
184
upc cannot be generated for the reasons: (1) there are subsisting contractual obligations

Featured stories

Unnecessary Deduction of Amount from Main Balance
Broadband connection delayed
Regarding refund amount

Bharat Sanchar Nigam [BSNL] reviews & complaints page 790

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SWARNENDU BHATTACHARYA
from Kolkata, West Bengal
Mar 29, 2008
Resolved
Report
Copy
Resolved

NO USAGE RECORD FOUND

DEAR SIR

I AM A NEW CUSTOMER OF BSNL LAND LINE AND BROADBAND. I AM NOT ABLE TO SEE THE BROADBAND USAGE DETAIL ON THE SITE www.data.bsnl.in. WHEN I AM LOGING INTO THIS SITE AND WANT TO SEE THE BROADBAND USAGE DETAIL THERE IS SHOWING A DIALOGUE THAT"NO USAGE RECORD FOUND" INSPITE OF GIVING THE RIGH PORTAL ID AND PASSWORD. SO THAT I AM GETTING FEAR TO CONTINUE USE OF BROADBAND SERVICE BECAUSE WITHOUT SEEING THE USAGE...
Helpful
Found this helpful?
8 Comments
Report
Copy
A
AKBAR ALI
from Vuyyuru, Andhra Pradesh
Mar 29, 2008
Resolved
Report
Copy
Resolved

Abnormal usage charges Charged by BSNL

I am a dataone custommer (HOME-250 PLAN) of BSNL since November 2005.I have never noticed such abnormal usage charge in past time what is happened in last four days[protected] to[protected].During this four days the upload/download usage is more than 3.0 GB which I know is completely absurd and illogical for home plan user like me.I have comlained immediately to the bill section of BSNL Durgapur, but no action had been taken.They have not...
Helpful
Found this helpful?
14 Comments
Report
Copy
A
Ashoka Kumar Samal
from Hyderabad, Telangana
Mar 29, 2008
Report
Copy

complaint- telephone dead

My bsnl landline telephone no.[protected] is dead. Request for rectifying the error....
Helpful
Found this helpful?
7 Comments
Report
Copy
R
rajesh
from Pune, Maharashtra
Mar 29, 2008
Report
Copy

excess billing as well as poor response from BSNL

Sir, i have been using BSNL post paid mobilse corporate CUG plan-299 with gprs plan-199 unlimited internet connection
they have sent me a bill of 5000 above in which roaming charges counts to 3000+ showing that my roaming outgoing call time is aroung134 hours which looks rubbish as i was in roaming for 7 days.
when i have contacted the bsnl office on 03.03.2008 for the first time, i was advised to request for an itemised bill...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
A.J.Purushothaman
from Chandigarh, Chandigarh
Mar 29, 2008
Resolved
Report
Copy
Resolved

New Landline connection applied - No response

I have applied for a new BSNL Land Line Connection with Broadband (900Package) on 22-March-2008. BSNL advertisements are staking tall claims that within a week phone/broadband connections would be given. But till now no response on my application. Call centre 1500 repeatedly says that the application is "In Process". Are we still living on that "Apply and wait for 10 Years to get a phone age ?" If this be the case why...
Helpful
Found this helpful?
27 Comments
Report
Copy
M
MURALI SUDHAKAR SISTLA
from Hyderabad, Telangana
Mar 28, 2008
Resolved
Report
Copy
Resolved

Poor Customer Service

Sir, My phone number is[protected]. Daily I interact with the Public Grievance Cell of BSNL, AP Telecom Circle. I lodge complaints on behalf of others at their request. I send feedbacks and emails to the officials related to their bad services. The customer care of PG Cell is very very poor. Even if we pose the grievance upto the level of Chief General Manager, Director/Operations, Chairman & Manaing Director including Ministry of Communications,...
Helpful
Found this helpful?
10 Comments
Report
Copy
S
subirdey
from Delhi, Delhi
Mar 28, 2008
Report
Copy

Non Receipt of bills since connection

sir,
i, Subir dey No.[protected] of Jharkhand had taken post paid mobile connection in Jan08.Since then i have not received any bills inspite of so many reminders/complaints.To add on to it now they have barred my outgoing calls.atleast the company should inform the amount by sending the bill.
with regards
subir dey...
Helpful
Found this helpful?
4 Comments
Report
Copy
A
Arup Sil Sarma
from Delhi, Delhi
Mar 28, 2008
Resolved
Report
Copy
Resolved

Flash Post Paid Bill from North East Tripura Circle

Sir,
I m a post paid BSNL User .I found one bill for the month of January 2008 as Rs.13000/- but there is an option if the bill exceed Rs2000/- then the mobile out going connection will be cut.Rather it is showing Rs 13000/- & next Feb 2008 bill is also remain so..its Rs 6000/-Morover all post bill is for one month only..but SDO Telephone says it is 2 months bill..
i m waiting for ur early reply & help me...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
sammaiah bonagiri
from Hyderabad, Telangana
Mar 28, 2008
Resolved
Report
Copy
Resolved

Imposed Rs 500/- broadband installation charges

I have taken a broadband connection in the month of February, 2008. Initially the are told me that there is no installation charges for broadband. Later the have sent bill Rs:650/-

Rs.500=00 broadband installation charges
Rs. 150=00 other charges.

It is not good for BSNL


Sammaiah bonagiri....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
keyur vadher
from Guntur, Andhra Pradesh
Mar 27, 2008
Resolved
Report
Copy
Resolved

poor Network within tower

I have two postpaid conection of BSNL, I can't Listening or talking with BSNL covrage area, I have located near Odhav talephone exchange, which have own network tower ......
Helpful
Found this helpful?
1 Comment
Report
Copy
M
MRS. GEETA DEBNATH
from Mumbai, Maharashtra
Mar 27, 2008
Resolved
Report
Copy
Resolved

Deficiency in dialing system

While calling from landline to any company where the telephone is automated electronically, and ask to dial, example: please dial 1 for english, 2 for Hindi, 3 for Telegu etc. or any other extension, my telephone does not extend this facility and I can not call the required extension.

Please rectify this problem as I am facing it since a long time. Even though I have complained, no action has been taken.

Thanks,...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
P saha
from Durgapur, West Bengal
Mar 27, 2008
Resolved
Report
Copy
Resolved

Useless broadband connection & service

Myself P Saha and I am lecturer in a Govt Unversity.
After 6 months of waiting I get the connection of broadband service (Phone no. [protected]) this month from my local telephone exchange (Nimta Telephone exchange). They connect it and then I get the ID, password also, but unfortunately till now the internet line is not working. When they connected the line, modem etc, they charge extra money etc for better service, but after that...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Radhakrishna
Mar 25, 2008
Resolved
Report
Copy
Resolved

Telephone Transfer

I had personally visited the Hoskerehalli BSNL branch on 15th march and applied for the transfer of my telephone. But still the work order is not issued. i am trying to call almost all the BSNL offices but not getting any response.
Could some one please check the same at the earliest ???????? Unnecessarly i am ending up paying the Rent...
Helpful
Found this helpful?
6 Comments
Report
Copy
K
KG John Justin
from Bengaluru, Karnataka
Mar 24, 2008
Resolved
Report
Copy
Resolved

after issuing userid, password and modem on 05 Mar 08 till now broad band is made

1. I have applied for new BSNL landline connection and got it on 19 Feb 08. Along with new line registration I applied for broadband connection also, my seniority for broadband must start from date of registration. However, my modem, user-id and password for broadband was issued on 05 Mar 08. For first month telephone bills is also cleared.

2. Since then Fibre Optical cable was damaged between Yelahanka Exchange and Air Force...
Helpful
Found this helpful?
21 Comments
Report
Copy
S
SREEDEVI MOHANAN
from Anand, Gujarat
Mar 24, 2008
Resolved
Report
Copy
Resolved

SIM card failed to register

Sir,

I have sent application/s to correct my name as "SREEDEVI MOHANAN" instead of SHRIDEVI MOHANAN appearing in the bill. But no avail.

Also I have writtem my email ID as
"[protected]@rediffmail.com"
but always they send sms intimating that "my billing details sent through e-mail Id wrongly. Now they requested to send correct email ID for e-bill, to Custoner Care Centre....
Helpful
Found this helpful?
1 Comment
Report
Copy
M
mbangadi64
from Bengaluru, Karnataka
Mar 23, 2008
Resolved
Report
Copy
Resolved

Landline transfer pending since 27-08-2007

Dear Sir,

My name is M.B.Angadi, I have been working in Aeronautical Development Agencey, Min of Defence, Govt of India, Bangalore.

I have shifted my government alloted quarters, D-13/2, DRDO township, Phase-I, CV Raman Nagar to another quarters E-52/6, DRDO township, Phase-II CV Raman Nagar, on 27th Aug 2007.

Subsequent to this I had applied for transfer of my land line to my new address on...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dhruv Rai
from Ambad, Maharashtra
Mar 23, 2008
Resolved
Report
Copy
Resolved

view bill details

how can i check bill details of recenty bills on internet at my home
of Chandigaah region....
Helpful
Found this helpful?
14 Comments
Report
Copy
N
Nivedita soni
from Udaipur, Rajasthan
Mar 22, 2008
Resolved
Report
Copy
Resolved

my sim card is rejected

sir,
one day i unlocked the security code. then it was telling about PUK code. i entered this code and sim card got rejected....
Helpful
3 other people found this review helpful
3 found this helpful
25 Comments
Report
Copy
R
rohit agarwal
from Delhi, Delhi
Mar 21, 2008
Report
Copy

most third grade service provider

i am having a prepaid connection of bsnl.from last two years i am complaining about network.but the company is least bothered about network.from last three weeks i am unable to receive any calls as well as make any calls.i am fed up of complaining it to customer care.i request every individual personally that never take a connection of bsnl.ITS A REQUEST!!...
Helpful
Found this helpful?
5 Comments
Report
Copy
M
Mahesh Uttam Jagtap
from Chennai, Tamil Nadu
Mar 21, 2008
Resolved
Report
Copy
Resolved

Instrument is dead

We have a BSNL Landline connection at our home (Phone No is[protected] in Yerwada rigion.Its a only incoming service we are using.We have already made telophonic complain whose complain Id is 16180. Till now we did not get any kind of response from bsnl. Thats why we dont know whether line is dead or instrument .

Pls check....
Helpful
Found this helpful?
5 Comments
Report
Copy

Related businesses

iRechargeOnline.com
1
(243)
Tata DoCoMo
2.7
(9256)
Paytronic Network
3.7
(27)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR