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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
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BigBasket.com reviews & complaints page 58

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T
Trans Former
from Gurgaon, Haryana
Mar 26, 2016
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About working staff

Address: Bangalore, Karnataka, 560001
Website: Big basket.com

Hi I'm not here to complain about big basket products or delivery, I'm here to tell the big basket HR'S and management, 4 months back a person joined in big basket as a cashier
In white field hub & is now working in ayyappanagar hub for fixed salary he was the person who joined work with empty hands and now by making fraud in big basket he has done by 45 to 50 lakhs amount, it may sounds funny but he with his colleagues made more forgeries...
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Home1234
from Bengaluru, Karnataka
Mar 24, 2016
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Doritos chips

Address: Bangalore, Karnataka, 560004
Website: www.bigbasket.com

I had ordered few groceries in the morning and the delivery was expected to be at 7:05 in the evening and it was delayed by 10 mins and I was happy enough to enough to receive the products but here is the problem, the company brags so much about packing and stuff when I got, it was the worst packing I've ever seen and the delivery person is giving the products one by one in hand and this company can't give a cover but they give enough ads...
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S
Sindhu Bhanu
from Mumbai, Maharashtra
Mar 20, 2016
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Deductions

Address: Pune, Maharashtra, 411007
Website: Www.big basket. Com

Always deducting from wallet saying it's for weight difference of vegetables. .but when I order flour only they are still deducting....
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Sindhu Bhanu
from Mumbai, Maharashtra
Mar 20, 2016
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Deductions from wallet on each purchase

Address: Pune, Maharashtra, 411007
Website: www.bigbasket.com

Each time I by, they deduct from wallet saying it's for additional weight of vegetables. .but same happens even when I order flour etc and no vegetables or fruit..It is cheating...
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Gudisa Nithin
from Pune, Maharashtra
Mar 20, 2016
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Products not delivered and money not returned

Address: 600036
Website: bigbasket.com

I've made an order on bigbasket.com just like many other times. The order delivered on March 5, 2016, with order No: MCO[protected] should contain following items:
1.2*6 cocojal coconut water bottles-200ml each-360 rs in total
2.6 little hearts packets-rs 10 each-60 rs in total
delivery-20rs
Total amount paid-440 Rupees.

The order delivered has following items only:
1.2 cocojal coconut...
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A
Anand Guptaok
from Delhi, Delhi
Mar 17, 2016
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Unexpected service (Cancel order / misbehave from cx care)

Address: Kolkata, West Bengal, 700006
Website: BigBasket.com

Facing worst service in Kolkata Big basket. Order has cancel without intimation. After calling [protected], PPl are less bother to help even given the wrong information. Even call disconnected from big basket end.

I request we don't expect such service. if you are not able to provide the service please stop.
order num :
MKOO[protected]...
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V
Vicky Barcelona
from Gangtok, Sikkim
Mar 17, 2016
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Horrible service and delivery

Address: Bangalore, Karnataka
Website: Bigbasket.com

This will definitely be the first and last time I am ever gonna order anything from these scamsters. The delivery took a full 24 hours . What's the point of having a home delivery option when a person can go to a nearby vendor and get things within a minute. I made a payment online via debit card and its been almost 24 hours since the product arrived. inspire of various calls to the customer service, I was subjected to various excuses by...
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I
ishitag
from Bengaluru, Karnataka
Mar 17, 2016
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Unethical behaviour and delivery delayed

Address: 560035
Website: www.bigbasket.com

I placed an order from bigbasket mobile app on thu 17 mar 2016.

Delivery type: express delivery
Date on incident: 17 march 2016
Order no. : dx-mbo[protected], dx-bbo[protected]
Contact no. Of big basket :[protected],[protected],[protected]

I placed an order on 17 mar morning and got a confirmation message at 10:04 am and got a confirmation message that "your order #dx-mbo[protected]...
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Parvathy K Prasad
from Chennai, Tamil Nadu
Mar 16, 2016
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No delivery

Address: 560037
Website: www.bigbasket.com

An order placed on Monday was supposed to be received on Wednesday between 9.30 Am - 12 Noon. However, after 12 pm i get a call asking if this can be re-scheduled to Thursday . They make you wait unnecessarily and if I have to depend on them I ll end up starving I guess, so no more Big Basket service....
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Address: New Delhi, Delhi, 110032
Website: www.bigbasket.com

I ordered an eggless Schogetten Alpine Chocolate - Milk with Hazelnut 100 gm Box, but received an egg chocolate.

I raised a return order for the same. The wrong product was collected by the company representative.

I called the customer care to know about their policy for such kind of mistake and the action they would take for the same. They just credited my Big Basket wallet with the 50% of the amount of the...
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S
suman825413
from Pune, Maharashtra
Mar 15, 2016
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Unethical behaviour : orders not delivered

Address: 411027
Website: www.bigbasket.com

I have placed order and was suppose to received items yesterday between 7:30 PM to 10 PM via order # BPO[protected] . But did not receive.
I waited till 9:30 PM yesterday then called on customer care number, they informed me Items are on the way and will be delivered in next 30 minutes.

Below is the message which i received at 9:40 PM Yesterday.

Regarding your order # BPO[protected]. Based on current...
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M
Mrs. Karan
from Kolkata, West Bengal
Mar 10, 2016
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Not resolving query after the purchase & payment done.

Address: Vadodara, Gujarat, 390008
Website: Bigbasket.com

Dear Team,

I have ordered few groceries on 8th mar'16. As per the website the product was BB Royal gujarat(17) rice (25kg) for Rs. 379/-. I ordered 6 packets of this rice and made the payment through credit card. Now, when i got the delivery, they supplied me BB royal gujarat (17) rice (10kg) packet 06. nos. I returned those rice packets as the quantity send to me was wrong. I called the customer care department & they said...
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C
chetana426
from Mumbai, Maharashtra
Mar 9, 2016
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Delivery not in time and no phone call to say we are going to be late

Address: 400078
Website: BigBasket.com

Innovative Retail Concepts Pvt Ltd
Gala No: A3, Krishna Mill Compound
Sonapur Lane, Off LBS Marg
Bhandup West Mumbai - 78
Tel.: +[protected]
Thank you for your order at
BigBasket.com.
Order No: BMO[protected]
Your order will be delivered to this address:

Chetna Pandya, vasant prakash A wing flat 201,
off 7 bungalows,
opp. Amarnath Towers,
Vesava...
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E
Edisons
Mar 8, 2016
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Worst product - rice

Address: 600095
Website: Www.bigbasket.com

I am the regular customer of bigbasket. 06th March, I received my order including boiled rice. When I saw the rice, I thought why it is very yellow colored. But, I satisfied with company name.

07th March my wife cooked the rice, that time very bad smell producing the rice. That time we switched of the gas stove and poured the rice into swage canal.

I very much felt out about this bigbasket company.
br...
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S
sanyaforu07
from Delhi, Delhi
Mar 7, 2016
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Order not delivered and payment made online no response from bigbasket.com

Address: New Delhi, Delhi, 110017
Website: www.bigbasket.com

I ordered few groceries on 2nd march 2016 however till date i have not received my order and the status on Bigbasket.com shows that it has been delivered. It seems to be a big cheating network. I would like to report the same and please take all possible action...
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R
ritukochar
from New Delhi, Delhi
Mar 6, 2016
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Delay in delivery-order number ecoro-7926854-040316

Address: 641002
Website: bigbasket

I placed an order with them on 3rd of march which i asked them to cancel and placed a fresh order..but they cancelled the second order too...After several complaints they agreed to send the products by 7-9.30pm on 5th of march.

I received a call at 10.45 at night on 5th asking for my address by the delivery person, i sent them back stating that its too late for me to accept it.

Then next day i complained about...
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A
AlokTiwari
from Kanpur, Uttar Pradesh
Mar 4, 2016
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Order No: BDVO-7817772-010316] - Cheating Done in the Product

Address: 201301

It seems the Big Basket Team has getting irresponsible month on month .

i have never expected the BB has started cheating the customers .Inspite of the fact i am regular customer .

On 1st March 16 i placed an order BDVO[protected] were in i have placed order of 1 packed McCain Potato Cheese Shotz - Crunchy Nuggets Of Potateos & Cheese 400 gm of price 180 /- but in place of this i am delivered the product...
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N
Narry'sjyo
from Gurgaon, Haryana
Mar 4, 2016
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Not received order

Address: Mumbai City, Maharashtra, 400058
Website: bigbasket.com

I had ordered 42 items from big basket on 3rd March 2016 and expected delivery of products is on 4th March on time slot 5pm-7.30 pm but didn't receive my order. My order no. is #WMO[protected]...
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Shikha T Nath
from Gurgaon, Haryana
Mar 4, 2016
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Fraud and cheaters

Address: 411028
Website: bigbasket.com

I'm a regular customer of big basket and I hv been noticing how spoiled vegetables they deliver most of the times but we're ignoring since it's handy n easy to get the things right @ the doorstep.But today it's just gone out of my mind and I was really shocked! Along with some other things I ordered 1kg grape and I packet was torn and there was probably less than 500 gm of grapes!! I'm writing this to notify to the concern hoping for a solution...
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Lakshmy Ammu
from Chennai, Tamil Nadu
Mar 4, 2016
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Bad service - pathetic follow ups

Address: 600059
Website: BIGBASKET.COM

Order id - MCO[protected]
We ordered 18 items on Monday early morning and scheduled to come on Wednesday evening -7:30 - 10:00 instead of Tuesday morning because we work the nights . Because of high call volume i couldn't get connected to their customer service and the delivery did not happen. I received an email after 11:30 pm Wednesday that the delivery is scheduled for next day- Thursday morning- 7:30 to 9:30. They also modified...
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