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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
Complaints 1201
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357
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BigBasket.com reviews & complaints page 59

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D
Durjoy Bhattacharya
from New Delhi, Delhi
Mar 3, 2016
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Order not delivered

Address: New Delhi, Delhi, 110017
Website: BIGBASKET.COM

Made an order for almost 4000 bugs which included some of party stuff, order was suppose to be delivered 7:30pm called, till 7:30 no one called back so had to call there customer care who said its delayed and the guy is like 2 km from my place said will be there in 15-20 min i was like ok that fine. till 8 no call no delivery called back again guy said sorry sir its delayed will be there by 8:45 pm i am making a promise and all those nonsense...
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Address: Bangalore, Karnataka, 560068
Website: www.bigbasket.com

I have ordered ( Prestige Deluxe Plus Baby Handi - Red 2 ltr, quantity 1.00: order 7299408, price - rs 855) on 13th feb 2016 and they accepted the order along with rs 20 delivery charges. They cancelled the order for not supplying in time and moved the money to the wallet (Funds Credited due to Cancellation of order for J-BBFO[protected]. Amount credited for not delivering item) instead of crediting back to my account. Again I placed...
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R
rohitkumarb
Mar 2, 2016
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Product missing during the delivery

Website: bigbasket.com

Wrt OrderID: BCVO[protected], I've not received RedLabel worth of 95/-. For this i made a call to the customer care twice, once during the delivery time and later the next day and they have promised that the amount would be refunded into my wallet, and wallet is not updated yet..

I payed the complete amount through online and I've received all the products except Red Label. So, i want a refund of the same. Why are you not...
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M
Madhav Vemana
from Bengaluru, Karnataka
Feb 25, 2016
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Bigbasket not refunding canceled order amount

Address: Bangalore, Karnataka, 560016
Website: www.bigbasket.com

I have placed three orders on 31st December 2015.I have received one order and cancelled other two orders because of delay in delivery. But I got refund amount for only one order. I have been calling customer care for last 2 months so many times, they always saying that we will check with back-end team and get back to you. But till now there is no resolution. It looks like big basket is not maintaining orders information properly.
My...
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N
neile64
Feb 21, 2016
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Not received the entire order

Address: Bangalore, Karnataka
Website: BigBasket.com

[Ticket No:4565052] I have not received the entire order instead some other items that I didnt even order.

t's more than 15 days since I have sent this mail that the funds be returned to my Bank account and I have not received any response from you.

Again to re-iterate please refund me the items that have not been delivered.

MDH Pani Puri 100 gms Carton
Horlicks Health Drink - Original...
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A
Aman2428
from Chennai, Tamil Nadu
Feb 10, 2016
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Grocery

Address: Faridabad, Haryana, 121001
Website: Www.bigbasket.com

Last 10 day from 1 feb to 10 feb I call them thrice a day and even after 10 days, I am not getting my refund back
They are just giving excuses every time

I cant bear all this
My precious time is wasting due there bad service...
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S
Seema Dinesh
from Bengaluru, Karnataka
Feb 9, 2016
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Order not delivered

Address: Bangalore, Karnataka, 560033
Website: www.bigbasket.com

Very sorry to state that I have ordered fish yesterday night(08/02/16 at 9.08 pm) and the slot available was on 09/02/16 5.00 pm to 7.30pm.
The order was not delieverd neither did anyone called me from big basket to inform me about it.
Twice i called customer care number [protected] (7.38 pm & 8.40pm ) and both the time i was told that i will get a callback within 10-15 minutes.
But i did not receive any call or any other...
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A
Ar Aliislamickguy
Feb 8, 2016
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Reject muslims

Address: Chennai, Tamil Nadu, 600119

Hello my name is Mohamed ali I have apply for the job with big basket hey would reject me what is the reason is I have my religion freedom I have continue form a beard in face that reason for rejrejecting I hate BigBasket that reason only...
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V
vedavatee
from Silvassa, Dadra and Nagar Haveli
Feb 6, 2016
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False promise of on time delivery.

Address: Pune, Maharashtra, 412115
Website: bigbasket.com

I had placed an order on 3rd feb'16 and had selected time slot for 4th feb'16 5-7pm for the delivery.delivery was not done without any intimation.received an appologies call 8:30pm and promise was given for order to be delivered the next day 7-9AM.Again the same story.no intimation.i callee to check for my order at 10..no track..Akshata personally promised to look into this matter and promised the delivery would take place before 5 pm...no...
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A
anuragnth
from Gurgaon, Haryana
Feb 6, 2016
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Consumer harassment in spite of repeated complaints received no reply

Address: 560071
Website: www.bigbasket.com

I had ordered certain products from the portal and it was scheduled to be delivered by Sunday 31st Jan, 2016, I had made payment online. They cancelled the order without informing. I requested them to deliver by Tuesday 2nd Feb, 2016 if not possible I would like to cancel entire order, and they committed to do so. I didn't receive any call and they cancelled the order. I called up them next day and inquired about it and they said they will...
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L
lakdi
from Nizamabad, Telangana
Feb 5, 2016
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Bad delivery of product

Address: 500043
Website: big basket

Today i ordered for products worth rs 540, many products were in good condition but one thing im noticing is that from past few months they are intentionally mix rotten vegetables with good one specially in potato&tomato, two of the potato that we received out of 10 were smelling, water was oozing out of them&they were fully black& that is happening with us for past few months and it always happen with vegetables, i dont want to return the...
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M
murali mohan reddy
from Hyderabad, Telangana
Feb 1, 2016
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Referral not working

Address: 500011
Website: www.bigbasket.com

I had refereed many of my friends and colleges and they have completed their first order above 500 rs, as per the terms and conditions bigbasket have to add 100 rs to wallet for each one but not giving, i called customer support team, they are asking orders ( whome i was refer ) . its not at all correct, how can i ask there order id, for calling customer team i was spent more than 200 rs till date. the wrost service never seen any where ....
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B
BIKEINBLACK
from Hyderabad, Telangana
Jan 25, 2016
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Cheating

Address: 500028

I ordered items on 24jan.2016 for rs.288 via
order no.Bho[protected] and handed the delivery boy rs.300, instead of returning me the change of rs.12/- he told me that the 12 rupees change he will deposit in my account wallet of big basket and ran away.

It is not a question of rs 12/- but the way he lied and pocketed the money and did not put even 1 paisa in my account is vexing me, i feel cheated, probably he thought...
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K
kuntaln
from Bengaluru, Karnataka
Jan 22, 2016
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Fraudulent offers to lure and deceive customers :free item not delivered

Address: 560100
Website: www.bigbasket.com

Referring to Order ID is MBO[protected] worth Rs. 1013 dated 21.01.2016, as per the offer applicable, on a purchase of Rs. 799 or above from BB Popular Range, 1 KG TOOR DAL will be FREE !

When the item was on "MY BASKET" i.e before placing the order, the offer was applicable (I have a screenshot) However when I proceeded with the checkout, the offer was REMOVED from the Order. NO FREE ITEM was received during Delivery.br...
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A
abdulsamad1406
from Hyderabad, Telangana
Jan 21, 2016
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They took my money

Address: 500036
Website: www.bigbasket.com

order no : BHO[protected], A-BHO[protected], BHO[protected] all my money got deducted and the reason was invalid referals... what is wrong with bigbasket ???? All the referals are genuine . how can some one create an invalid referal ??? if one mobile number can be used to create one account and no one can use same mobile number again . how can they be invalid ??? They did not even care to cross check, they just saw huge amount...
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A
Ashok Mehrotra
from Bengaluru, Karnataka
Jan 17, 2016
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Complaining about not receiving 1 order

Address: Bangalore, Karnataka, 560078
Website: Bigbasket.com

Invoice number- BBI[protected], Order Id- BBO[protected] my one item and the product name is- BB popular toor dal economy 1 kg pouch don't receive please resolve my issue otherwise refund that payment...
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S
sridish
from Palghat, Kerala
Jan 11, 2016
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Order not delivered

Address: 600056
Website: BigBasket.com

Service order BCO[protected] I received only one Bournville - Cranberry 31 gm Pouch delivered and no invoice for the delivery. Unfortunately it was received by one of my family member who had little knowledge about this online service 1. Why there is no customer signature required for the delivery confirmation. Atleast a basic check should have been done. 2. No invoice sheet given. There can be only fraudulent intent behind not...
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P
Pallavi Shashidhar
from Kota, Rajasthan
Jan 5, 2016
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Baked to order banana walnut cake

Address: 560037
Website: www.bigbasket.com

Invoice number MBI[protected] Order no DX-MBO[protected] I had ordered banana walnut cake from baked to order section in Big Basket on 1st Jan 2016. The product was stale .. Had fungus and had packed date as 27 th Dec which was sent to us as a baked to order item. My kids saw it and told me that there is something grey on the cake and to my horror I saw it was full of fungus ... Earlier I had ordered chicken which was stale and...
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H
harinarayana s
from Delhi, Delhi
Dec 16, 2015
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Payment received by big basket - product not delivered

Address: Bangalore, Karnataka, 560055
Website: www.bigbasket.com

Order placed and payment of Rs.959/ made through HDFC credit card on 08/11/2015...order not executed till date...My account on their web does not acknowledge either the order or payment...On contacting they denied having any order...on providing details of Credit Card statement ...they have stopped responding...account in [protected]@onlyhrjobs.com...
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S
Satadal Basu
from Solan, Himachal Pradesh
Oct 12, 2015
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Big Basket — Delivered expired product

Address: Mumbai City, Maharashtra, 400069
Website: Bigbasket.com

Placed order on big basket order number EMVO[protected] on 24 Sep 2015 between 07:30 pm and 10:00 pm. In same I got product expired in Aug, 2015 (AASHIRVAAD Atta - Whole Wheat 1 kg Pouch)only. They are just making fool of customer and customer. After Having this product my family member having food position and they admitted in hospital for two days. Doctor was clearly written that the mishap happened due to food only so we go ahead...
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