Submit a Complaint
Claimed

BYJU's Complaints & Reviews

byjus.com
1.7
Last updated Jun 16, 2024
Complaints 4174
Resolved
1428
Unresolved
2746
So far so good - The company responded to our notifications and is working on resolving complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Education
BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Most useful BYJU's reviews

Featured BYJU's consumer stories

BYJU's reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Naman kankani
Jul 18, 2023
Report
Copy

Cancelation request not processed

Address: Byjus tution centre ..siliguri

When I took admission for my son..naman. kankani..the councellors came and convinced a lot for four hrs they sat and said can cancel the course if not satisfied within 14days trial.. but not given any further information about how to cancel..when learn station was provided I asked the mentor how to cancel he said u can csll and cancel..even I called with 14 days.. the senior mentor said ok..processing ur cancelation request but not done..and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RAM KISHAN
from Noida, Uttar Pradesh
Jul 18, 2023
Jul 18, 2023
This thread was updated on Jul 18, 2023
Report
Copy

Subscription Cancellation and Refund

Already sent many of mail to all individuals byjus [protected]@byjus.com but no proper action taken by any of them result i getting lots of threat call with different number daily since 10 Apr. 2023 with finance department of Aditya birla capital . Please cancel my subscription and refund all my amount.

Registered number:[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
gokulagg
from Chennai, Tamil Nadu
Jul 16, 2023
Report
Copy

Loan Closure from Byjus

Byjus collected money from me and charged extra money to proceed for the cancellation, however after solid 60+ days the loan has not been cancelled. Despite calling them 3 times a week, they always have the same answer stating that they will close the loan within 10 days which does not happen. Byjus is a Fraud company and lures people for money and does not do any good to people....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Priyanka Z Saikia
Jul 15, 2023
Report
Copy

Fraud company

Address: KUKURACHOWA, P.O.SELENGHAT, 785636

They never respond back after payment
I want my course cancellation and refund my money back...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Mayank505
from Satna, Madhya Pradesh
Jul 15, 2023
Report
Copy

Selling a course with false information

Address: Mayank Shrivastava Behind kali badi pushpanjali colony mukthiyar ganj Satna m.p.

Sales person rishab dwivedi has gave us wrong information he had said that there would be live classes for 11&12 with jee, neet coaching will also be included but so far no books of 11 have come whenever we call your mentor he/she says that they have dispatched the books but it hasn’t come .
Ut one of class 11 about to start but no satisfactory answer is being given from your side.
If the problem is not resolved as the earlierist,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Myashg
Jul 13, 2023
Report
Copy

Refund my money ,Cancel my product it is not even 5 days of my purchase

Address: [email protected]

I am not comfortable with your online classes please cancel and refund as per your company policy....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Myashg
Jul 13, 2023
Report
Copy

Refund my money ,Cancel my product it is not even 5 days of my purchase

Address: [email protected]

Not even 5 days Cancel my admission and refund everything don't want your service
Name: CHITTETI YASWANTH
Order ID: SO-[protected]
Registered Mobile Number: [protected]
Registered Email ID: chitteti.145.[protected]@gmail.com.
please cancel and refund as you promised...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Khanrehan785911
from Delhi, Delhi
Jul 13, 2023
Report
Copy

Jee 2 years online course

I was convinced by the councillor that i can cancel the course within 14 days. But when i tried i got no response. The councillor Manoranjan jha and mentir not picking my calls. Today 14 days completed i want my refund. 16k and cancellation of emi on my credit card. I want my refund. But they harassing me not giving me refund. And not doubg cancellation I requested within 14 days which is there policy....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
[email protected]
Jul 12, 2023
Report
Copy

Refund request

I have cancelled the subscription with in 15 days due to wrong commitment by sales person.
I am following up with support team since last 3 months .
No any satisfactory answer i received so far even they are claiming their team will call you in 24 hours 48;hours but no one called me in last 3 months....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Narayana Jaldu
Jul 11, 2023
Report
Copy

Cancellation of byju's course

I have requested cancellation of the product with in 14 days ( rule is we can cancel the product with in 14 days) after following up for 1 month they have initiated cancellation process and sent 2 mails that one mail is that they will refund 10000 after receiving the tablet, other mail is stating that they will refund the remaining amount 52000 with in 10 days. After 10 days when I called them now they have changed the version like they will...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
Mayank Dongre
Jul 9, 2023
Report
Copy

SD card error 2002

Whenever I am inserting my SD card and loging in my byjus app, then the apps ends up with showing that please insert your SD card and error 2002.please help me with this problem......
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
H
harikra
from Anantapur, Andhra Pradesh
Jul 8, 2023
Report
Copy

Cancel my order, emi refund money

Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
Website: [email protected]

Company Playing Games i daily Call Byjus Customer care Employees side that 24hr call back still no response
I sent The product Jun 14th already Delver but no one response Kit Received or not
After Byjus EMI employees Daily call you Loan cibil is decrees
Why I am Paid you as for your company policy I sent Drop The Mail also sent the Product
Daily calls Irritating me...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanjeeta Dessai
Jul 8, 2023
Report
Copy

Refund not initiated

I had purchased Byju Tablet learning program (IAS). My tablet was dispatched to me on 23/04/2023. However due to some untoward personal issues, I had planned to cancel it and eventually I informed the team as well on 27/04/2023. They told me that I will get a response with 48 hrs. However, I didn't get any response. So I called them again after 3 days. Again they told me that I will get a call with 24 hrs. And still there was no response....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
[email protected]
Jul 6, 2023
Resolved
Report
Copy
Resolved

Refund

Website: Byjus.com

Dear team,

I want to Cancel my Subscription Because I have been cheated, something
happened, the counselor who was there told me to buy online course, but I
don't understand online classes, then I said sir, I want offline course
only. Then he said that we can do one thing. By the way your course has
gone offline because I have joined a little late. That's why they said that
we will start...
+8 photos
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
R
[email protected]
Jul 6, 2023
Resolved
Report
Copy
Resolved

Refund

Dear team,

I want to Cancel my Subscription Because I have been cheated, something
happened, the counselor who was there told me to buy online course, but I
don't understand online classes, then I said sir, I want offline course
only. Then he said that we can do one thing. By the way your course has
gone offline because I have joined a little late. That's why they said that
we will start...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gowrishankar.M
from Chennai, Tamil Nadu
Jul 5, 2023
Report
Copy

NEET coaching program cancellation

Address: BYJU"S , Bangalore

My ward joined the NEET coaching program from Feb'23 in BYJU online program. Due to personal reasons we are unable to continue the coarse.

I paid the coarse fees through EMI from account. Till July'23 i have paid my EMI.

Now I request BYJU to cancel the course. Also I request to issue the certificate to bank for closure of remaining EMI .

Even after too many followup, BYJU not responding to my...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RAM KISHAN
from Noida, Uttar Pradesh
Jul 4, 2023
Report
Copy

Payment

Address: delhi

Hi All,
Already sent many of mail to all individuals byjus [protected]@byjus.com but no proper action taken by any of them result i getting lots of threat call with different number
daily with finance department of Aditya birla capital . Please cancel my subscription and refund all my amount.

Registered number:[protected] -
Lakshay Gupta[protected] Fraud Person

Still My payment is not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kailash Chandra Bhoi
Jun 30, 2023
Report
Copy

Non receipt of product and cancellation of loan

Sir I have not received the product and returned it due to some medical emergency. I have applied for cancellation on 23 may 2023 and till now my loan is not cancelled and EMI is not stopped. Please resolve it quickly. My registered number is [protected] Name SRUSTI BHOI CLASS 8...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kailash Chandra Bhoi
Jun 30, 2023
Report
Copy

Cancellation and refund

Hi I am Kailash Chandra Bhoi purchased course for my daughter SRUSTI BHOI Class 8. But I applied for cancellation and refund on 23 may 2023 as my daughter can't attend class due to some medical emergency in my family. I have returned the product and applied for cancellation and refund. But till now it is not resolved. Rather I am being harrassed by calls and messages from Byju. Please resolve the issue as soon as possible. My registered number...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kailash Chandra Bhoi
Jun 30, 2023
Report
Copy

Cancellation and refund

Hi I am Kailash Chandra Bhoi purchased course for my daughter SRUSTI BHOI Class 8. I have paid 12000 rupees but due to some medical emergency I had to cancel it. My daughter is now staying in Village where network issue is there. I have returned the product and applied for cancellation on 23 may 2023. Till now it is not resolved. Now I am getting call and messages for EMI also. Kindly resolve the issue...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

BYJU's related businesses

Collect Dreamz LLC
1
(2)
Y.C.M. Open University
1
(129)
StudySection
1
(2)