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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in

1.3

Updated: Jun 9, 2024

Complaints 2258

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583

Unresolved

1675

So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Calcutta Electric Supply Corporation [CESC]

Recently resolved complaints

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Intentionally phase drop in my phase

No technical support in power cut

High bill send this time

Most useful reviews

Enquiry for new meter connection

change of my mobile number

shifting of meter box

Featured stories

Wrong, illogical billing for the month of April 2021 (Consumer No. 11412107003, Customer ID.: 11000520086)

Excess billing for the month of October 2020

Inflated bills made by CESC - Meter running faster than before

Calcutta Electric Supply Corporation [CESC] reviews & complaints page 11

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Address: 223,Canal Street,Sree bumi,Kolkata-48, Maitrayee Apartment,1st Floor

I resided at 223, canal street, Sreebhumi, kolkata-700048.Since past five years I am facing a problem of higher bill amount.There are no such appliances which may cause higher amount.I cannot check the box as we resided at a flat.Previously bill amout was 700/- p.m averagely which now become[protected].Which is quite abnormal.I am doubting there is surely any electric threft or this is a result of your nuisence.I request you to look into this...

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Everyday we the residents of Shibrampur, Jayshree park, Kolkata 700061, West Bengal area are facing power cut several times and it became an usual practice of the CESC. On an average the power outage is happening 3-4 times daily and lasts upto minimum period of 2-3 hours and whenever we are raising complaints about the issue the customer care cell, they are telling us that "The transformer is gone out" and nowadays it seems like we are listening...

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Address: 48/5 BELIAGHATA MAIN ROAD KOLKATA 700010

Dear sir,
I Alo Das resident of 48/5 Beliaghata Main Road, Kolkata - 700010 want to make correction in my CESC billing address to as below,

My Consumer ID: [protected]

Current Billing Address:

ALO DAS
1ST FLOOR, FLAT NO: B1
48/5 BELIAGHATA MAIN ROAD
KOLKATA 700085

The Rectified Billing Address Should be:

ALO DAS
1ST FLOOR, FLAT...

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Address: 87/1, JATINDRA MOHAN AVENUE, KOLKATA-700005

I Atanu Mukherjee, my Customer ID: [protected] and Consumer No: [protected]. I have surrender my meter on June'21 but my security money not refunded. So, please refund my security money as soon as possible. I think you do the same and help me.
Thanking You....

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Address: 12 Sailendra Bose Road, Salkia, Howrah 711106

Hi team,

The power is off for more than 3 hours but still the recordings is playing. It says in two hours it will be restore. This is reduculous....

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Address: Industrial Housing Estate Block-K Flat No-15, Budge Budge Kolkata 700137

I, RAM GOPAL SHARMA, IS ONE OF THE RESIDENT OF BLOCK-K AT BUDGE BUDGE INDUSTRIAL HOUSING ESTATE, 24 PGS (SOUTH) HAVING MY CONSUMER ID [protected] WISH TO STATE YOU THAT GOVERNMENT RAISED THE OUTSIDE PATHWAY of many building including BLOCK K, AND CONTINUED THE SAME raising of the road by plastering even INSIDE THE BUILDING staircase floor. BECAUSE OF THIS RAISING OF FLOOR THE GAP BETWEEN THE FLOOR AND METER BOX IS NOW VANISHED AND THE WIRES...

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Address: 159 B Block Bangur Avenue Kol-54

Hi Sir/Madam,

The officers at the physical office (Outstanding department) at Shyambazar Kolkata office are harassing us mentally by stating that someone called Ramgopal Poddar has not made electric payment 3-4 years back who lived at our address at some other flat on 3rd floor which is not at all associated with us (We live on the 4th floor). The outstanding department has acknowledged that we are not the same person.br...

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Address: 56/J SARSUNA MAIN ROAD KOLKATA -7000611

My customer id no [protected] my consumer no[protected] my grievance is month of june 2021 bill is coming rs 1360/- it is totally wrongly unjustified bill due to month of june no meter reading done due to my home lock & key due to out of station my hole family. Meter unit same the last meter readind done month if april i.E 7926/- till today miter unitsame so how it is possible to bill was coming rs 1360/- it is totally fraudline activity...

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Address: 162/B/201, Lake Gardens, Kolkata. Pin 700045, West Bengal

Dear Sir/Madam,
Greetings.
I had requested for additional load and accordingly inspection was done and a bill for payment of Service Charges was sent to me. Accordingly I had made a payment of Rs.3000/-(Rupees Three Thousand Only) was made by me online by Citi Bank Credit Card. The response showed that payment was received and I too go confirmation from Citi Bank stating payment made. But I Did Not Receive Any Receipt For The...

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Customer id [protected] mohini bhavan
I made payment for May on 26th June using Google pay. The bill was not generated but the payment was deducted. For the month of June, bill amount includes electric charges for may. Its already paid from our end. So need revised bill. Please sort out the issue ASAP....

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Address: Kolkata

My Customer ID of CESC Ltd is [protected], Complain regarding my electricity bill payment for Rs 4950/- on 16th July 2021 for June 2021. I have paid such an amount through google pay. As per CESC intimation, this payment was not received by them. It has been confirmed by BOI Debit Card and google pay that payment has been made successfully and transaction details have been provided by them. But CESC denied such payment. I want to resolve...

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Address: A-133, 2nd floor, Metropolitan co-op housing society, Kolkata-105

Issue with Chowringhee office at Kolkata, WB.

We applied for a new meter reference no. As stated above in May but it was not installed as the main connection was delayed on CESC's end because of lockdown.
They sent a person to install the meter without giving the mains connection before!
Then once the main was set, they never came to install my meter.

The offer is usually for 3months and would expire...

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My consumer number is [protected].. no supply for last two hours.and fortyfive minutes.
rang up the complaint no twice. everytime they changed the docket numbergiving a routine reply that two hours will be required
grievance call cenyre is a farce...

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Consumer I'd: [protected]
Consumer Name: SM BANI GANGULI
For may' 2021 I was charged Rs. 1400 for units consumption=167 units, for june' 2021 I have been sent a bill of Rs. 3170 for units consumption= 355 units. My pattern of consumption has been same for all summer months and there is no way that my consumption can shoot up from 167 units to 355 units. I have also been charged an amount of rs 262 extra towards government duty...

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Dear Sir/Madam

With due respect I would like to inform that Meter Box in my premise has been jutted out from the wall and the condition of Meters box is not good in position due to Termite attack and an old age.
Kindly do needful action to avoid any accident.

Thanks & regards,
S.C Mandal
Address- 216, Green park, Palta, Ghoshpara road, P.O- Bengal Enamel, 24 pgs(n), Pin- 743122
customer...

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Address: Satyam Cooperative Housing Society, Flat 5 1D, 9B, Bechulal Road, Kolkata 700046, 5/1D

Electricity has been down for the last half an hour...

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Hello, my bill details are- consumer no-[protected], Name- Swapna Sarkar, address-12D, UMAKANTA SEN LANE, KOL-700030. BL-B, FR-3RD, FL-3D. I get excess amount of bill from the last 6-7 months. In between that time I don't at home that much still I get high amount billing which is not comparable with my electricity usage. And last two months noone live at the apartment still we get 4030 bill amount for two months. Where we literally switch...

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I get an excess amount of billing amount from cesc electricity line from a while. I wasn't at house for almost 2months. And also i switch off my meter as i will be not live in the house from past 2months. Now in July I get 2months bill which is in total 4030. So I didn't pay the bill as it is very high. This things are happening from last 6-7months. When I live there I do not use that much electricity comparable to the bill. So please take...

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Address: 4/63A Vidyasagar Colony, kolkata-700047

Website: cesclimited@rpsg.in

Money will be debited on 29th of June frm my Gpay account and screen shot also attached but CESC said bill not paid from us...in this pandemic we are also facing so many problems..so that plz plz resolve the matter as early as possible.....

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Address: 3RD-FR,FL-B,301 Rabindranagar (West), Kolkata- 700065

I, Mahadeb Ghosh, Son of Shri Samarendranath Ghosh, R/O-3RD-FR, FL-B, 301 Rabindranagar (West), Kolkata- 700065 am an existing customer of CESC Limited having Customer ID : [protected], Consumer No. [protected] would hereby like to draw your attention that since the Accounting Month of May'2021 I am receiving exorbitant electricity bill of Rs 4840.44 again by manipulating units with unpaid arrear of 1 month received Rs. 7980/- for June'21...

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