Ibibo Group / Goibibo Complaints & Reviews

Sir/ Madam,

I booked three return tickets today from goibibo.com, in good faith/trust, but while I checked back with the airlines immediately afterwards, the rates were much lower at the airlines (AirIndia), including child concession was not passed on to me...the call centre showed its inability to help/refund excess charged! Forget about the gimmicks & so called "discounts" advertised at the site, I was charged much higher than the airlines prices...

a mahapatra
[protected]

I had booked a ticket on 25th of October 2011 through GO IBIBO from Hyderabad to Mumbai for two people on Indigo airlines costing Rs 7400/- , however i cancelled the same since my plans changed.

The cancellation confirmation was not received by me either through e-mail or sms.
I called the IBIBO helpline on 28th Oct to inquire about the cancellation and the executives did not have any clue on the same.
On my insistence the customer support executive assured me of an e-mail intimation regarding the same which i never received.

I decided to wait for a week and finally called the customer care again on 08th of Nov 2011, to my surprise the refund was not reflecting anywhere in there system as well.

After an hour i received an E-mail from IBIBO from the e-mail ID [protected]@ibibogroup.com saying the refund has been initiated and i will receive the amount in 10 working days.

The big issue here is why was the refund not initiated from the date of cancellation itsef which was 25th Oct 2011.

Thhe amount of 5350 which I am supposed to get has still not been credited to my account, can somebody help get my money back.

Regards
Mohit Gattu

HI,

This is a complaint regarding ibibo games ipredict. the rule of this game is that we have to use coins(which we get by purchasing them with cash) to predict the upcoming overs. yesterday i.e 08.10.2011 many of my ipredictions did not get updated whereas others who are playing the same got updated. Know because my predictions are not updated my score have not increased. I used around 5000Rs. for this particular game.. My predictions are correct.. and i feel very bad to say that due to this my score came down and others score got added.. I mailed them yesterday immediately as soon as i saw this. And the worst thing today is last day for IPL cricket game and i called the customer care [protected] the person told that office is closed on sundays.. there is no reply for my emails. If this is not solved before the final IPL match all my money will be gone.

Know i dont know what to do... i lost my money( as i used the icoins) and even my score is not updated.

This is very ridiculous how only my predictions are not updated.. I think ibibo is plyaing some scam regarding this game..

Please help me get my money back.. i an attaching the screen shot of my ibibo ipredict game page instead of photo. If u chek the attachment u can seee.. a few are predicted and many are not predicted i.e. waiting and NS..

Thanks,

Kumarraja D

Dear Sir,

I cancelled one ticket on 25.08.2011 carrying the Airline PNR No. VFD8DR. But till date i have not received any refund amount. IBIBO customer care is not responding well and whenever i am raising the complaint they are simply saying that amount has been refunded to bank and they can't do anything.

If IBIBO has credited back my amount (as per IBIBO words), so they have every right to ask & ensure from bank that amount should reach to the complaintiff.

Requesting you to please look into this matter.

i have purchased flight ticket from delhi to kolkata for 02/10/2011 on 16/08/2011 using my internet banking with syndicate bank which credited your a/c with syndicate bank, andheri west mumbai branch a/c for rs.4,037.00. but air ticket is not issued due to payment failure.
ref booking id goflde6d0e[protected] with goibib.
kindly recredit the amount to my a/c from where the amount has gone to your a/c.
otherwise i will debit your said a/c for the said amount. mind it i am an officer of syndicate bank.
i will wait for the said transaction reversal for further a day.
with thanks
a b kundu
durgapur wb
email: [protected]@sancharnet.in
m: [protected].

To whosoever to may concern,
I, Sajjad Ahmed Kochai, booked a ticket through Ibibotrip.com on 28 March through Canara Bank credit card number: [protected] which is in the name of TARIQ AHMED MIR. We booked the tickets from Delhi to Srinagar for 13 June 2010 PNR number:CPWROT and the cost of the ticket was Rs.3948 but due to some circumstances we had to cancel the tickets so we cancelled the tickets on 3 May 2010 and recieved the conformation from Ibibotrip.com on my mobile number [protected] that the amount has been refunded and would reflect in the account in 10 days but till date we have not recieved the refund of the amount. We have registered the comp[laint with them and have been in contact with them through mails ([protected]@IBIBOTRIP.COM) and have also called them several times on[protected] but they repeatedly say that they have already sent the refunds so we will have to contact our bank and the bank says that there is no reversal made. In order to prove to ibibotrip.com we have already sent them the copy of the statements from March till date but they have still not refunded the amount.We are extremely tired of following them so we seek help from you.
Kindly help us with this issue so that we can get out hard earned money back.
Thank you. Waiting for your response.
Sajjad Ahmed Kochai
Contact Number-[protected]

I booked two tickets on ibibo.com. After payment is processed, the ticket timings are changed (by goibibo.com due to some bug, I think). When I called their customer service, they were suggesting that I changed the times randomly and still paid for the tickets. For cancelling the tickets, they charged me Rs. 250/- per ticket apart from the Rs.750/- per ticket charged by the airline. (The airline, SpiceJet, confirmed that the problem is with goibibo.com). I lost Rs.2000/- plus the headache of talking to their stupid customer service just for nothing.

I would not recommend goibibo.com to an enemy.

This is about the IBIBO online gaming

These guys are playing tricks and screwing peoples happiness.

So many cunning tricks they are using to flick our money. When we have less balance in our account even if the other player wrongly declare aslo they will not show us but instead they will show us that we have less balance.

If the other player quit the game in between then they wont declare us as winner but their server will be hanged and they will make us to quit the game so that both the ways they will get the money.

When we have one rupee less also immediately we will be chased out of the game whereas if we want to withdraw our money back months together we need to wait.

In their website they have not mentioned any callfree numbers or any mail ids.

I have lost almost 15000 because of their tricks also i had lost my mind due to this cunning tricks

IBIBO is a big [censored]ing fraud. Ibibo really sucks. I won a Rebook watch. Ibibo is cheating the people. I have filled in the email, and given the correct address. It have been already 5 months got over. There is no watch and there is no call from them. You suck. You son of the . [censored] you IBIBO. You are a fraud. Do not use IBIBO and do not play any games, all games suck, they are not good. Even if you win a prize you will never get it.I have sent hundreds of email to them officially with good words. There is no reply from them. I am very much frustrated and angry, so using the bad words here. Please let the people and government know about this. Please close the website and their [censored]ing fraud business.

When I tried to buy a fastrack bag, after the successful payment from axis bank net banking, suddenly there was no response from the tradus.In website.

Though I paid the amount, the "my orders" option in my tradus.In account says "no" orders.
I have paid inr 870.

I tried to contact with the company, but there was no clear response from their side.

My transaction details are :

my axis bank account no: [protected].

My transaction ID: 27354023
my phone number: [protected].

Please take necessary action as the company is cheating on common man like me.

I earn my living just by doing tuitions and therefore 870 rs is not a joke for me.
Please help

thank you,
soumyadip sen

i am playing games on ibibo and i have purchase coins on ibibo underworld with my credit card but my transaction was faild but still i dont have receive any refund 1500 rs..

please look on this matter.


regards

manish johri
[protected]

Its an harrasment,yesterday i booked a ticket frm mumbai to chennai 7.55am flight,for the same even the amount of Rs3649 have got debited from my icici bank account,later the processing get stopped saying network error.

For the same i wrote a mail to IBIBO to get the tickets,they have replied my mail it seems withiout checking asking for my account statemnt,so i called upon there customer care to understand the problem,fortunately Mr,Rajesh stated me he recievd the amount and the same will be credited back to my account in tat period of 7-10days,i asked for my ticked they said its not booked yet,

Let me know if the tickets cant be booked why at the 1st order the amount got debited
Incase of server error cant you guys book the ticket now the same tickets are costing me 5200 what am i suppose to do?
who is going to bear the cost for delay

I hope writing this mail may help me as well as help you to serve better

Rgdfs

Dear Sir,

I was placing order online from tradus.in an ibibo.com venture , but order was not placed and money got debited from my account...

I tried to contach ibibo as well as tradus.in customer care, even mailed them, but till now there is no response.

Please do the needful.

Regards,

Anjan

hi ,

i would like to inform that from last - 2 months there is some invalid transaction of IBIBO is going on from my credit card of sbi. i had also complain to credit card company but still no reply from them.

first transaction - october -2010
second transaction - 17th jan - 2011

my name is - MUKESH KOTHARI
email - [protected]@yahoo.in

further, i request you to check on this transaction and revert back my money as i havent did any transaction in IBIBO...

well m waiting for yr postive reply .

I booked my Go Air ticket on the portal goibibo.com for travel from Delhi to Lucknow. The flight on Dec 23 (G8-351) was cancelled and the airline endorsed on my ticket the eligibility for a full refund. On my return back to B'lore, I approached Goibibo for the processing of the refund. Till date (Feb 8, 2011), the full refund has not been processed by them. The airline (Go Air) processed the refund to Goibibo on Jan 5, 2011. The travel agent is making unclear excuses and not processing the refund to me. I am at my wit's end to figure out how to go about getting my money back.
Really unprofessional on the part of Go Ibibo!

Hi Team,

There is this Referral Policy being run by Goibibo Team since long.
I was also lured by it and considering it a good discount and earning, made a series of my booking @goibibo.

There policy says amount will be transferred to my account once it reaches 2000/-
I have reached that limit a long time ago and when I asked them to initiate the transfer, they confirmed that due to technical issues,...

Hello Sir,

I have booked flight through Goibibo online from Delhi to Ahmedabad on 23rd December. The details regarding this are as defined below:

Passenger Name: Vinod Kumar Suthar
From: Delhi
Destination: Ahmedabad
Booking Date: 23rd December 2010
Departure Date: 24th December 2010
Amount Paid: Rs. 8771/-
Booking ID:GOFLDB584A485840
Logged case in Goibibo Customer care with the ID: 731717

Before booking the seat for a customer, Goibibo force us to pay for the seat and then make us to wait for the confirmation from the targeted service like for in my case it was IndiGO. So I had paid the amount and Goibibo asked me to wait for the confirmation from IndiGO. I waited and found that the seats in that IndiGO flight were gone full. I called the Goibibo customer care. They logged a case(ID- 731717) for getting refund for this transaction and asked me to wait for 7 to 8 working days. I have waited for 10 working days. Then I called the Goibibo customer care executive again to get the status. They told me that the case was under process. After this, I waited for one more week then also there was no refund made to my account and I was getting the same response from their customer care executives that the case was under process. Next, I have waited for two more weeks and then customer care executives told me that the amount has been refunded to my account. I had cross checked with my bank and found there was no such transaction done to my account on the day on which the Goibibo customer executives were claiming of refund. I checked with my bank two times but there was no such transaction id which exist in my bank's system. The Goibibo don't even confirming with their bank to resolve it as soon as possible but disturbing the customer(me) to check out with my bank. They don't even let me talk to the responsible person who might have the access to take some action on it. The customer care executives are making excuses that their Supervisor is not there and he is on leave etc. I have called almost 10 times and on each call, I did get the different and unique excuse to avoid my phone call. I have provided my number to them so that whenever the Supervisor will be available, they can call me back and they are committing that they will arrange me a call back within 24 hours but I didn't get any call from their side. Every time, I have to call them on their call center.
I please you to help me in this case. Because it has taken almost more than 4 weeks and there is no satisfactory action has been taken by Goibibo.

My Personal Details:
Name: Vinod Kumar Suthar
Phone No.: [protected]

Please take some necessary action so that I will get my money back.

Thanks,
Vinod

i bought a mosaer baer pendrive on tradus.in(an online initiative by the ibibo group) on 22nd december,2010.
the payment got deducted from my bank as being reflected in my statement but duue to some technnical fault at the company's the order couldnt be processed. Despite repitive e mails and long telephonic with conversations with the executives, where i did even provide the transaction ids and other details, nothing has been done so far.it has added to the mental agony and made me loose faith on online shopping sites.
please help


thnx
sumit
[protected]

I paid Rs 41000/- (approx.) and booked air ticket of Air India through http://goibibo.ibibo.com/ on Dec. 3, 2010 from Kolkata to Trivandrum for Jan. 2, 2011. I canceled the same ticket on Dec 13, 2010. I have not received the refund so far. I might have made almost 100 calls to the office of Goibibo. I have interacted with Mr Farhan, Mr Rajesh, Ms Heena, Ms Kaur, Mr Vikas Das (Supervisor), Mr Sumant Bhardwaj (Manager) and many other officers. But no body gave me the correct information. All of them misled me since beginning. Whenever I made a call to ask about the refund status, they said that its done from goibibo side and you will get the refund in your account within 7 days/2 days/48 hours/24hours/this evening. I am hearing all these fancy sentences since Dec 13, 2010. So, far I have not realized the amount in my account. I am fed up with Goibibo and recommend not to use goibibo for any future booking.

Hi,

This mail is in reference to the bookings made with Goibibo website.
Today, 8th January I made 6 bookings on Goibibo website. I selected 6 flights and paid for these flights. The amount was deducted from my accounts for all these flights. Per the Indian Companies Act. The website had flights that is invitation to offer and as soon as I pay for these flight it becomes a contractual obligation for Goibibo to honor the tickets.
Later in the day today I am getting calls from Goibibo that they are cancelling my flights. As this is unlawful I am writing to the consumer forum to get justice.
I have called customer care multiple times and have been told that my flights will be cancelled.

Pls help me get my flights honored.

Details of Goibibo-

CEO - Ashish Kashyap Ashish.[protected]@ibibogroup.com
Website ID - http://goibibo.ibibo.com/
Office address :
Delhi - Vatika Towers, Ground Floor, Block-A, DLF Golf Course Road, Sector-54, Gurgaon-122002, Haryana(India)
Bangalore - Millenia Tower, Level-1, "C" Wing, No.1&2,Murphy Road, Ulsoor,
Bangalore-560008
Feedback mail : [protected]@ibibogroup.com
Phone no : [protected] and [protected]

Regards,
Vashima
[protected]@yahoo.com