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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Jan 23, 2025
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Ibibo Group / Goibibo reviews & complaints page 251

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L
LakshmiNarayanan P
from Macherla, Andhra Pradesh
Jan 10, 2014
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Regarding cancellation on hotel booking

hi i had booked my hotel from this site on 6th jan 2014..my id ''htl8cxf36q''. i had cancelled this booking again on 7th jan 2014, that time i had received a SMS to my mobile that says ur hotel booking was cancelled and amount will transfer within 3-5 working days.But still i didnt receive money.now i checked cancellation status but its shows ticket as confirmed..This totally making me very upset on ur service. pls reply.There...
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pruthvi moyila
from Hyderabad, Telangana
Jan 5, 2014
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not refunding money when operator canceled the bus service.

Address: Hyderabad, Andhra Pradesh

I have booked a ticket from Amalapuram to hyderabad on 1st january 2014 in goibibo website for orange travels bus.
Before 4hours of departure operator of orange travels made a phone call from number [protected] to my registered number and said "Due to some RTO issues bus service got cancelled". The bus was supposed to start at 7.40P.M in my boarding point.
I have waited in my boarding point for alternate journey from...
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kumarnrajput
from Delhi, Delhi
Nov 28, 2013
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BUS Ticket Refund booking ID GOBUSd4fb71383117262.

Address: New Delhi, Delhi

Dear Sir, We booked a ticket for Delhi to Kanpur[protected], they provide us above cited ticket with detail pick point METRO PILLER NO. 177 near KOSHAMBI Metro Station Anand vihar departure time 23.30 PM. Passenger reach there in time by last Metro and contact to operator 23.30 and get information after 10 minutes Bus reached near piller no. 180 but after that last information all the nos. not reachable at last we contact to Customer...
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A
ankit1304
Nov 22, 2013
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Refund issues with Goibibo.com

Address: New Delhi, Delhi

Hi, This is in regards to the refund issues I am facing with Gobibibo.com. I have booked my flights tickets of Thai Airways through Goibibo.com. Due to some Visa issues I had to reschedule my connecting flight tickets. I contacted Goibibo.com for rescheduling the tickets and they charged my Rs. 3902 for two tickets. I found the same incorrect because I read the thai airways policy that there are no charges for rescheduling the tickets....
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N
nikhikarnati
from Pune, Maharashtra
Nov 1, 2013
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goibibo.com didn't inform the cancellation of Bus

Address: Bangalore, Karnataka

I have booked ticket in Shameem travels from Bangalore to Hyderabad on Sept 16th, 2013 for travel on 31st October 2013 with boarding point as Hebbal. The departure time mentioned was 10.15pm. I started from my place at 8pm and reached boarding point by 9.45pm. The bus did turn up till 10.25pm and gave call to the operator of Shameem travels. He said Bus just left to Majestic and it will take half and hour more. The bus didn't come till...
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A
Arun Kalief
from Kochi, Kerala
Oct 25, 2013
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Fraud bus booking website.. Horrible customer service as well.

Address: Bangalore, Karnataka

I booked a bus on Oct. 4, 2013 for travelling from Bangalore to Kollam for travelling on 8th October. I went there to board the bus on that day at the landmark provided (Opp.Ayyappa Temple, Bata showroom, Downstairs, Madiwala. MADIWALA (KPN Travels)) They said that the bus was cancelled. They didnt even provide me an option of another bus. I couldn't travel that day. Later on Oct 11th I send them a mail for refund. I didnt get a...
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guptasunhill
Oct 15, 2013
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TOTAL CHEATS

Address: Hyderabad, Andhra Pradesh

AFTER TWO HOURS OF GOOGLE SEARCH, I DECIDED TO USE THESE CHEATS TO BUY TICKETS FOR A FAMILY OF 5 ON A RETURN DOMESTIC FLIGHT. THESE CHEATS LURE YOU WITH A DISCOUNT BUT THEN CHARGE A CONVENIENCE FEE OF RS 290 PER PASSENGER WHICH IS NOT CLEARLY STATED. THEY STATE RS 290 PER BOOKING BUT CHARGE PER PERSON! EVENTUALLY, THE COST OF THE FLIGHT IS MORE THAN ANY OTHER WEBSITE INCLUDING SPICEJET WEBSITE ITSEL[censored] WHEN I RANG THEM, THEY THREATEN...
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S
singhrohit82
from Mumbai, Maharashtra
Oct 13, 2013
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Fake Bus timings on website!

Address: Gurgaon, Haryana

I booked two bus ticket on goibibo website claiming that the bus would leave from Delhi at 5:15 p.m. and will reach Mandi(Himachal) at 01:45 a.m. At Karnal, the conductor told me that the bus will not reach Mandi before 6/7 a.m. and the time is wrongly displayed on website. I had a word with the bus vendor and he also says the same(recording is available for the same). I had to take a bus back for Gurgaon as i was supposed to leave from Mandi...
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pradepo
from Proddatur, Andhra Pradesh
Oct 11, 2013
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Cancellation of bus tickets

Address: Hyderabad, Andhra Pradesh

I booked the Bus ticket from goibibo.com. Online booking for date 11/Oct/2013 on 10/Oct/2013 around 9.15pm. Than i realize the ticket was booked for same date 10/oct/2013 instead of 11/oct/2013. I have selected the right date but i don't know how the date has been changed. With in 15mint of booking i have drop a email to goibibo to cancel my ticket. Than i called to there customer care number and after a long wait i got connected to...
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S
somnathz19
from Pune, Maharashtra
Oct 8, 2013
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Misleading customers

I purchased two night hotel staying in Hotel Suriya International Chennai from Goibibo.com, an online travel portal.Although I am married, the hotel did not allow I and my wife to check in as we were not carrying marriage proof (both o[censored] had photo ID). This is completely justified from hotel' side. Goibibo never communicated that for married couple, marriage proof is required to check-in. Their confirmation mail is completely misguiding...
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S
secureit
Sep 21, 2013
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WAITING FOR REFUND

Sir, I had booked a 2 way International Flight ticket on 26th August 2013 through GOIBIBO from DAMMAM TO BANGALROE AND RETURN on JETAIRWAYS costing Rs.28,571/-. However due to my vacation problem from the company, I had to cancel my ticket within 2 days from booking. I cancelled my ticket through GOibibo online process. To confirm my cancellation, I called their customer service # [protected] and gave the ticket details, and the representative...
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pratik.pande87
from Bengaluru, Karnataka
Aug 29, 2013
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Ibibo Web Pvt. Ltd. Fraud - Amount deducted from my account three times

1) (04-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 32168811IGJ8080409 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 505.27 2) (31-Jul-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 35844898IGK6141292 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 415.27 3) (25-Aug-2013) TO TRANSFER INB Ibibo Web Pvt. Ltd. 39659058IGL3543219 TRANSFER TO [protected] STATE BANK OF INDIA O Rs. 891.45 These three transactions happened...
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L
Lekhraj
from Mumbai, Maharashtra
Aug 17, 2013
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Fooling Customers with fake coupons

I booked a flight ticket on goibibo.com, i choose this site because it was offering Free coupons for shopping worth 5000/- at https://www.goibibo.com/offers/5000/ at it had snapdeal coupon for flat 25% online shopping, but after order completion i received the coupon mail but thata doesn't hai Snap Deal coupon. This was not expected from such a reputed site, it's quite clear goibibo fooling customers. That coupon was the only reason...
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S
Soumya Das
from Mumbai, Maharashtra
Aug 9, 2013
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Inconvenience in rescheduling

Address: Karnataka

Hi Team,

I am facing immense problem in rescheduling my flight tickets through goibibo.com(from where i booked my flight tickets). The staff is not co-operative and they always have this plea of technical failure after which they ask me to directly call the airlines for rescheduling. Also, i have been trying to call the airline as well the goibibo customare care for 2 days for the same. After 2 days they ask me to book the...
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G
goelsanju
from Mumbai, Maharashtra
Jun 11, 2013
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Resolved

Cheating

Address: ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana-122002.
Website: www.goibibo.com

I Sanjay Goel, took a package for my wife and 2 kids from go ibibo site and purchased a package for 2 nights stay at hotel ITC Maratha Mumbai for 3 adults. Go Ibibo sold me a package for 2 nights for 3 adults and sent me a voucher for 3 adults. Now, when my family reached the hotel they were at shock that extra bed was not updated to the hotel by go ibibo, however, with a gesture the hotel management have given extra bed at no extra cost....
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Deepak Kumar
from Mumbai, Maharashtra
Jun 4, 2013
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FAKE AGENCY ! DONT BOOK YOUR TICKETS

Address: Ambala, Haryana

My Self Dr. Deepak Arya from Ambala City (Haryana)

My booking Id : GOBUS8a21a[protected]
I want to ask to Mr. Sanjay Have you traveled through your service goibibo.

in your services many fake promise you are giving to your clients

I have seen your add on tv and faith on you but your services are worst.

I think you & your company is only collecting the money. You...
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D
dharmendra Dash
from Delhi, Delhi
Jun 1, 2013
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Two times charged from my credit card

Address: Bangalore, Karnataka
Website: goibibo.com

Hi,
I was trying to book an air ticket from bhubaneswar to Bangalore for 24 th jun 2013 on 1st jun 2013,i got an error saying translation not processed due to internal sever error.Hence close the site and booked again for the same.At the end , two time my card got debited and i got two ticket for same name.Please find the error message as attached.Now Goibibo is telling, it indigo's fault or master card hdfc bank's...
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M
Monojit Kumar Mandal
from Meerut, Uttar Pradesh
May 16, 2013
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Travel by bus - discrepancy in seats

Address: Chandigarh, Chandigarh

I had booked 2 tickets for a group of 7 people on 30-Apr-13 with the booking ids: GOBUS7e3b[protected] & GOBUSfe1a[protected] for a journey from Chandigarh to Manali on 15-May-13 through Himachal Holidays Tours. To my extreme disappointment, we were not allowed to occupy the booked seat numbers as per our tickets. Instead, we had to sit right at the back; it was a very uncomfortable journey.

I am a regular customer of Goibibo,...
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A
avani_2013
from Dehra Dun, Uttarakhand
May 9, 2013
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More money charged ny Goibibo during flight booking

Address: Bangalore, Karnataka

I booked tickets from Bengaluru to Kochi & viceversa on 6th May for 3 persons. My booking ID is AMD3JRHGB. Initially Goibibo calculated Rs 24000/- approx. and suddenly the site got hanged, and in 2 minutes it showed the total amount Rs 26778/-. Goibibo charged a total amount of Rs 26778/-. Out of this, Rs 10908/- were towards Indigo flight (COK to BLR). The rest Rs. 15870 were charged towards Jet Airways Flight. This means Rs 5290/- per...
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V
varunt16ster
Apr 26, 2013
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Amount Paid but Hotel Reservation not made

Address: Delhi

This is in reference to the booking made for a hotel from GoIbibo?s website. This booking was made well in advance for a Hotel in Amritsar(Hotel Grace) for the period from 19th April?13 to 21st April?13. On reaching the destination at 11:30PM on 19th April?13, we were told by the Hotel Officials that no such booking has been made and was told that they were full. On contacting GoIbibo around 11:45PM, they had a word with the concerned person...
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