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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Jan 23, 2025

Complaints 5128

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1769

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3359

So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

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mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

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Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 250

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Address: Bangalore, Karnataka

I was booking an return ticket on 23rd January 2014.
The return ticket did not got confirmed with the following message

>> the flight and fare selected by you got expired by the time you reached the confirmation page. Therefore, we have >> aborted your booking and the full amount is being processed from our end.
>>
>> We would like to inform you that the refund would be processed...

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Address: Kamrup Metropolitan, Assam

After making the payment for an international flight, I got a mail that payment has been done and e-ticket will be set within the next 90 mins. 1. Did not get the e-ticket for the next 15 hours 2. Here comes the highlight. When I called the customer care the next day, the representative was such a ill tempered and ill mannered guy that he lost patience within 3 minutes of our my call. Although clearly remember entering all my details while...

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Address: Bangalore, Karnataka

Hello,
I booked two tickets to Bangalore for 8th of April for my wife and myself from Gobibo.(Flight Number: 6E147). Booking Ref:6E/U7BRNZ
The flight was cancelled and nobody even bothered to intimate me about the cancellation. I was informed about the cancellation at the airport and there and then assigned a different flight( Flight Number:6E125) which was scheduled to fly after two hours of the actual flight. This caused...

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Address: New Delhi, Delhi

I was subscribed with Ibibo.com and I had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, I also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account .I hope for some required...

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Please check the bus booking details. Booking Date :[protected] Travel Date :[protected] Time : 11.30 AM Operator : KPN Travels From : Coimbatore To Chennai Operator PNR ID : B[protected] GOIBIBO PNR ID : GOBUS3faf[protected] On 25th February 2014 morning operator people called and informed me that the BUS is cancelled. I informed to Goibibo for refund. But they are saying that bus is not cancelled and can not refund. I called...

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Address: Pune, Maharashtra

Dear Heena,

Pls speak to Mr Rajeev at Jetairways whos nummber you have forwarded me as he is not at all ready to conclude my matter without speaking to you,

Its a tremendous joke which is being played with me running around since last 2 months to get my exact refund which I cannot understand Goibibo & jetairways which they have been playing with me.

Its a very bad experience what I can say...

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Address: New Delhi, Delhi

Horrible experience of booking
tickets from GOIBIBO

On
07.01.14, I got two return tickets booked from GOIBIBO for Delhi to Dubai for
18.02.2014 by Emirates Airlines and paid the full amt. of Rs. 31700/- on
07.01.14 itself to GOIBIBO. I got the mail also from GOIBIBO attaching my
confirmed tickets and I got the print out of the same showing full detail and a
valid PNR . On 18.02.14,...

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Address: Chennai, Tamil Nadu

My Booking No: GOBUSbef[protected]

On 2 march 2014 I am suppose to traval in HEBRON Travels from Coimbatore to Chennai. In my ticket some one was boarded when the bus reaches Coimbatore, So the bus driver arranged me another bus which was very horrible.

There was no A/C, bus didnt reach on time and more than that it was a very rough ride.

I was communicating with hebron travels for refund, and...

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Address: Bangalore, Karnataka

Dear Team, Recently I booked my ticket through GOIBIBO on 24 feb to travel on the same day from bangalore to tenkasi (GOBUSd6b[protected] . I got a call from KPN operator that bus was cancelled they asked me to cancel and confirmed that i would get my refund back. Then i called GOIBIBO customer care to cross check it then they cancelled it as Operator Cancelled and i have also got sms saying that refund will be processed in 24 hours....

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Address: Bangalore, Karnataka

Hi I am writing this email to make a formal complaint against Go Ibibo and Seabird Tourists. I am looking forward your support me on getting the harassment compensation and formal written apologies letter to me. I went for New Year celebration to Goa from Bangalore. I went Goa from Bangalore by Train on 29th December 2013 and for returning I had booked a bus ticket thru Go Ibibo on 11th November 2013 from Goa to Bangalore and travel date...

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Address: New Delhi, Delhi

From starting of this year...some fake ids come and abuse people...and don't let us play...they hack our pc and hang it...!...some also cheat through some softwares...kindly please help us we are in a miserable condition...thousands of people are leaving ibibo games...because of those people...please help us....

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Address: Bangalore, Karnataka

I booked bus tickets from goibibo.com When I booked my Return ticket didnt get book even though my money transaction was done. Then I called goibibo. 1st i had to wait for 5 mins and then Ms.Bhagyashree attended it. She was rude and told me that the issue will be resolved in 30mins. I waited for 45 mins but still the issue didnt get solved. Then I called them once again then again i needed to wait for 5 mins then Mr.Ankush attended the...

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Address: Bangalore, Karnataka

They are extremely unprofessional. I am trying to get a refund from them for an Air India flight which was cancelled by the airline. They initially said that there was no refund due. After I contacted the airline directly and got the ticket endorsed from them with the refund amount, they said they would check again. It took them 1 week to refund an amount which was less than what the airline had mentioned. Now I have been repeatedly mailing...

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Address: Mumbai City, Maharashtra

I have experienced the most dismal level of customer service from Goibibo. Here’s my experience:
I had done booking for a round trip flight from Mumbai (Departure 6th Feb to Bangkok (departure 12th Feb) for an Air India flight.

However, I had to postpone my trip due to the political unrest in Bangkok as the Thailand government declared an emergency & also warned tourists. I contacted your helpdesk on 3 different...

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Address: Bangalore, Karnataka

Dear sir /madam
I had booked one bus ticket from goibibo.com on feb 8 2014
My booking number is : gobus052d[protected]
Sorry to say but I was highly disappointed to know that such renowned travel website can too cheat the customer.
As per your discount code or promotional code what ever u call it, I too
typed the code to get the discount .my code was BUS115 .i tried getting
the code from online...

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Address: Hisar, Haryana

i canceled a flight ticket on 21jan. date of travel was 12 feb. (mumbai to chandigarh) pnr is MV6UH1 my mobile no. is[protected] email id is [protected]@gmail.com. but thay didnt refund my money yet... i have sent many mails and and many time i have talked with customer care. thay are saying that my refund has been refunded to my gocash account but i did nt get the the refund yet and i have sent the screen shots of my account to the company...

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Address: Mumbai City, Maharashtra

I booked 4 tickets (450 per head) from Mumbai to Nashik journey. The total cost should have been Rs.1800, but I was eronnesoulsy charged Rs. 1900. (100 Rs extra)
Despite calling several times and logging complaints, the issue is yet to be resolved. The journey date was 10th Jan. Its 27th Jan now and still no response from the red bus support team....

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Address: Hyderabad, Andhra Pradesh

Hi, I have booked a bus ticket with GOIBIBO on Jan 4th, 2014 from Hyderabad to Mumbai for date Jan 4th, 2014 with booking id GOBUS677bc[protected]. I have reached boarding point one hour before the boarding time. I have called operator (number given in ticket) to know the bus location and when it will reach boarding point. But the bus operator replied that the bus has cancelled due to RTO check-up. Then I called GOIBIBO customer care...

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Address: Hyderabad, Andhra Pradesh

I had a very bad experience with goibibo.com. The hotels rates in your list are not at all upto date. I had booked for a room in Swinsea resort in goa.The charges which was shown on your website is different from what the actual price is.As a result i ended up paying more, It was a totally embarissing situation that i faced. Other sites offer better services than yours and ill never again use goibibo.com. Ill even make sure that all my collegues...

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Address: Hyderabad, Andhra Pradesh

Total amount was displayed as 25892. So I clicked on "make payment" and made the payment. But I was charged 27342. When I contacted GoIbibo customer care, I was told that I should read terms and conditions where 290/person is hidden. As a website charging money from the customer for a service, isn't it their duty to display the total chargeable amount properly before accepting payment? Why is the onus on the customer to find...

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