Volkswagen India Complaints & Reviews

UK 04 M 8076 since I have bought the car, there is a complaint of the glasses (both side and front glass) becoming foggy when the ac is switched on, specially in the rainy season. The fog comes from inside and is not removed by moving wipers or directing the fan blow towards the glasses. It causes a lot of trouble to drive the car. I have complained against it in Viraj Motors Kanpur Pvt. Ltd., but they could not detect the flaw and assured of discussing it with the head authorities but till now no information has come. There is also a problem in the front two wheels which could not be cured by the service Centre. I hope that my complaint will not be neglected and immediate action will be taken which will help me in keeping faith in the company's services. email id is: praveen.[protected]@gmail.com. contact no: 091 [protected]

This is in accordance to the incident which occurred at The Volkswagen Tornado Workshop, Andheri (E), Mumbai, India. I own a Polo 1.6 bearing a registration no. MH 02 CB 5784 which I regularly service at the above mentioned workshop. I have been sending the car for even the minutest noise in the cabin in relation to the dashboard or the mountings. This time there was a repeat complaint of an in cabin noise of the dashboard and as the work done previously was not satisfactory, infact the noise was still persistent; after a test drive and a payment of INR 4624 I realised that the car will have to be sent back for the unresolved problem. When returned I was told that the problem would be resolved this time and that I will have to leave the car at the service centre yet again. On the date of collection of the car I noticed another problem - 3 speakers of the car which were initially in perfect working condition before handing over the car at the service centre had stopped working leaving only 1 speaker in working condition. I immediately informed the service advisor Mr. Pradeep kadam about the problem and gave the car back. When Mr. Kadam checked the speakers, he said that the speakers have failed and that it was not under their responsibility. I was further introduced to Ms. Aarti N, who I believe is the Sr. manager. When I narrated the incident to her she refused to be of any help and again said it was not her responsibility. Her behaviour was not at all cooperative, infact she was arrogant and treated the concern as a pain and a hindrance to her daily schedule. Emoji When approached again in a couple of days I was told that the work was done only on the dashboard and there was no relation between the dashboard and the speakers. I am at a loss to understand WHO IS RESPONSIBLE for this loss. If a customer leaves his car at a service centre it is the responsibility of the service centre to make sure the car is given back in the same condition as it was handed over and not with any further problems. How am i to believe that the speakers were not tampered at the service centre. The above damage is not only monetary but also a loss of faith and loyalty towards such VW service centre where a customer is not sure in what condition he would get his car back. I want an explanation in this regard and also want to know who will be paying for this negligence of service quality at your end. PS - There has also been an event when my car was brushed against another car by your service agent in their premises and this was not brought to my notice until I saw the scratches on the hind bumper and the fresh paint of the other blue car which was also damaged. This was not made into a big issue understanding customer ethics and was then repainted. Disappointed by your service AGAIN,

From S.M. MORATHALA THANGAL S/o Sayyid Hussain Thangal SHIHAB MANZIL TIRURKKAD (PO) MALAPPURAM DISTRICT KERALA PIN: 679351 Mobile No. [protected] To VOLKSWAGEN INDIA LIMITED PUNE Sir, After coming to know about the excellent performance of VOLKSWAGEN cars I decided to purchase a VOLKSWAGEN car. Brand new VOLKSWAGEN cars are comparatively new to this land. I visited your dealer in Thrissur town (in Kerala) M/s. PHOENIX CARS INDIA PVT LTD and I have purchased a VOLKSWAGEN’s 3VENTO 1.6 DIESEL COMFORTUNE (M) LMV MOTOR CAR bearing Chassis No. WVWA13603DT036585, Engine No. CLN229105from them on 23.9.2013. When I reached back my residence with the car, I noticed that its left side door glass was not working. Since this is a rare complaint noticed same day of taking delivery for a brand new car, I began to checked the vehicle thoroughly from outside. I noticed that the (1) left rear tyre has cracked and broken (2) right side running board fully damaged like a second-hand car (3) all the glass beadings look like old and (4) glasses of the vehicle, except front right window glass are 2012 model. When I realized that I am fooled by M/s. PHOENIX CARS INDIA PVT LTD, I contacted them and demanded replacement of the vehicle. They told me that complaints will be looked into, when you come for ‘service’. This is not at all acceptable to me. If you don’t see as bragging, I may write that I am hailing from a very reputed THANGAL family in Kerala. We are not used to unnecessary litigations and court matters. I hope, realizing the gravity of ruining the reputation of VOLKSWAGEN INDIA LIMITED, VOLKSWAGEN INDIA LIMITED will take immediate action with all seriousness foreseeing consequences. VOLKSWAGEN INDIA LIMITED may direct M/s. PHOENIX CARS INDIA PVT LTD either to replace the car within in 7 days or else refund full amount. Yours truly, S.M. MORATHALA THANGAL

i have taken car in feb 13.On 23/09/2013 without any accident or any other reason my front wheel 4 inch broken. Aurangabad workshop is agreed on my concern but as per them company is not agreed on manufacturing defect hence nor repl acing the part under warranty. i ask them to prove it to me that its external damage but they are not responding. My reg no - MH20 CP 4500 Model - Vento TDI Regards Vivek Mehendale [protected]

I have bought a Polo 1.2 highline petrol from EVM Passenger Cars India Ltd, Trivandrum on 25.06.2013 vide Invoice No.VW1314/0186 under SBT Trivandrum hypotication. I am working at UAE and on 18th of Sep 2013 visited home town to attend a function at Madurai (T N). I have used my car for my travel.
On my way to Madurai the Vehicle have some noise from front side and my driver checked the wheel. Both the front wheels were weared more and could not drive. I have complained to customer care center at 10.30 Am (CAL35498). They arranged a recovery and picked up the car to the Madurai dealer at 5.30 pm. When I visited the dealer he told that the front LH road was bend that's why both the tyres damaged. They given an work order mentioning the complaint and asked me remit Rs.15000/- for repair because it was due external impact..
The car was run only 628KM and was not done the 1st service. The vehicle neither hit nor accidented any where. It is under warranty period. I kept the car in their showroom and left to Trivandrum by car which was arranged by the customer care from Bombay. There also the dealer played to drop me to the bus station and was not ready to drop at Trivandum. Again I get in touch with Bombay and get it sanctioned to drop me to home town.
Till now the car has not yet been repaired or didn't get any reply from customer care. i lodged a complaint but didn't get any reply.
Because of this I could not attend the function and my family was suffered much during this travel.My four days leave was spoiled and lost of money and time
Kindly request you to advise the concerned to repair the car under warranty and deliver the car to home town. As i am outside and my daughters are studying could not visit Madurai dealer and get the wear about of the vehicle.
An early remedy is solictied
PremKumar-Res address-Ambadi, 16/779-3, SKNRA, Opp. Krishnan coil, Jagathy, Trivandrum

Official addres. P. B No.247, Abu Dhabi, Uae. Mail id. [protected]@gmail.com

dated.26.09.13-Abu dhabi

I purchased Vento Car in Feb 2011 in Hyderabad AP09CJ1202, as they claim the car is not giving mileage, it is not giving more than 12 km even on highways. I waited for First service, but no change in mileage. On 20.09.2013 I have taken delivery after second service from Secunderabad along with some claim. But their service is so bad my car paint has become shabby. Today I have taken the car to the service station to get it brushed so that the patches on the body will go. But they could not do it properly and asked me to come again on some other day. First of all why they have not taken proper care while servicing and on repair work, and making the customer trouble. I don't think that they can remove the patches on my car body with out disturbing. Who is responsible for this? Can I go for consumer forum for in sufficient service on the company? Gas reddy - [protected], [protected]

i owened a polo diesal top model in may 2013.AC of car not working blowers sometimes not works.wheels and tyres are very poor quality which causes damages of car.now company says oil pump is also damaged by rough driving.I want to ask if i drive roughly then how car makes milage of 22 to 25 kmpl per ltrs.please help me to sort out these things I m mently harresed by these thing because i invest my all savins to buy this car.My car registration no. is DL14C 1065.

Deepak swami

I brought a brand new 2013 Volkswagen vento tdi highline a month ago and am suffering an issue with the headlamps since the day I received the car. If the headlamps are switched on when it rains, vapour goes inside the headlamps, fog lamps and the side indicators located on the front fendors. After arguing with the Trivandrum VW service, they told its a normal procedure which occurs due to breather holes present inside the headlight assembly unit. I have never found an issue like this in any of my other vehicles and nor in ANY OTHER volkswagon cars ( though the service personnel ( Mr. Ashwin - Service advisor, VW Trivandrum ) told me only a COUPLE OF CUSTOMERS have returned with a issue like this which HE claims to be NORMAL . ) On receiving a vague answer by an employee of a reputed automobile company, I argued back telling its only a handful that have a complaint like this and its definitely a manufacturing defect that is involved in this process. I'm not sure about how much of the other Volkwagon customers have faced a issue like this. Aleast for the matter of being a vivid car enthusiast and noticing other Volkswagon cars around me, I feel I'm the only one who has got this fate written on me. I feel very ashamed of owning a car like this which cannot even retain the quality which I expected from a famous european renowned automobile company like volkswagon. My kind request to you is to please check upon why this issue happens on only a few owners and to rectify the same as soon as possible so that i can drive my volkwagon some day with a smile on face. :( Awaiting your response at the very earlist. Regards, Alex

My car was brought to the worshop on 31stAug for Accessory fitting. During that time it was noticed that the MI light on the cluster is constantly glowing. So the car was given for servicing after accessory fitting. Late evening I was told that the scanning was showing “check the wiring”. Since it was late evening he advised me to bring the car back on 3rd Sept when it would be taken up for servicing. Accordingly the car was given for...

Here is my case with Volkswagen team, wherein I purchased Polo 1.2 Petrol Trendline and I have started facing issues with the car within 14 months of purchase. Below is what happens when I visited to the workshop on 26th August as I had issue with the catalytic convertor alarm which started showing on the meter area. I received below email from CR Manager after I gave my feedback to the Volkswagen service check call on 28th August:- Dear Sir, Greetings from Volkswagen Gurgaon! This is regarding your subject vehicle and the concern raised to VW. We do regret the inconvenience caused to you. Further as per telephonic conversation with the advisor, Mr. Kasim, you confirmed that the yellow light was blinking after service and now the same is not blinking . we hence request you to kindly send your vehicle as per your convenience with prior intimation and we would check the vehicle. We thank you for your valuable feedback and time and assure you of our best services at all times. In case of any further clarification please do feel free to revert back the undersigned. Thanks & Regards, Manish Kaur Customer Relations Manager “My Response to Above Email” Hi Manish, Thanks for writing in. This is a false information, I never received any call from Mr. Kasim and hence no such conversation ever happened between us. I did got a service call from the Volkswagen office on 28th August wherein I expressed my concern as to how I was treated when I visited your workshop on 26th August. The yellow light was blinking when I came to your workshop on 26th August. I was told that the Air Filter was not properly placed at the time of service (which was done 2 months back) and hence this issue occurred. I expected that air filter will be replaced by the company, however that did not happen and they again made some interim arrangement and light stopped blinking at that time. I was also told that this may also be an issue with throttle and if same is found faulty, it would require a replacement and this part comes under warranty of your vehicle and hence I need not have to worry about it. This yellow light again started blinking the very next day (27th August) and I did call up at your workshop, wherein I spoke to Kanchan (Front desk executive). I requested to have me speak with the service manager and I was told that I will get a call back from him, this never happened till date. Due to my busy schedule, i am unable to bring my car again to the workshop and your company does not provide pick/drop facility. Secondly, this incident has also raised a question on the quality of the vehicle... within just 13.5 months I have started facing issues. My car is in 24 months warranty and hence I know this issue will be fixed for now... but what happens if anything goes wrong after 24 months. Volkswagen is indirectly forcing customers to buy extended warranty or else face such consequences wherein customer will end up paying huge amount for such faults. Is there a way company can compensate me because now I am forced to think if I had made a mistake by purchasing this vehicle? I look forward to a positive response from your end. Regards, Mayank Aggarwal It has been 13 days now and I have still not heard anything from Volkswagen team, I am thinking of suing Volkswagen for selling cars which don’t even run for a year. It seems like a trick to force customers to buy extended warranty. Regards, Mayank

Background
I had purchased Volkswagen Vento Highline in the month of SEP 2010 thinking that I was buying one of the best quality product from Germany on the contrary I have been constantly facing quality issues in the vehicle .
Alloys
In last 2 years 11 months all the 4 alloys of the car got bent.
First 3 alloys got bent in the month of April 2012 and fourth one in Sep 2013
The cost of one alloy is INR 20 - 22 thousand rupees and it is not possible for a customer to pay from his pocket. In April 2012 I had to literally fight with the insurance company and after sales team of VW .It was only after a wait period of 40 days insurance company replace two alloys and fixed one of them.
I had raised the above concern to VW customer care team about the quality of alloys and their standard reply was it is because of the external damage.
Now, In Sep 2013 another alloy (fourth one) got bend and I have given this vehicle in Gurgaon workshop
It is understood that one of the alloy can get bent because of external damage however how it is possible that all four alloys got bent in just 3 years
Dead AXLE
Recently, In Sept 2013 my car was bumped by a bull and I have given my vehicle for denting and painting job . The information I got from the workshop people that now DEAD AXLE of the vehicle is bent and it is not covered under warranty . This cost of this part is 1 lakh rupees for my Vehicle which was launched in 2010 whereas I have also leant that Vehicle which were launched in 2012 have a cost of only 15,000 for the same part
I do not understand
- Why there is huge difference in the cost for same spare part ?
- When VW is providing such expensive spare parts in my vehicle how is the quality justified under above circumstances?
Alloys - Rs 22,000
AXLE - Rs 1,00,000
- Why Dead Axle and Alloys are not covered under warranty ?

I am not in a condition to afford replacement of such expensive parts
Requesting you to take this matter with Volkswagen after sales team to get justice for replacement of the complete Vehicle or aleast replacement of these parts

Contact Details
Customer Name - Shalinder Sethi
Vehicle Registration Number - HR51K388K
Engine number - CLS017853
Contact # [protected]

we booked VW VENTO HIGHLINE in vellore susee motors For booking the vehicle we have been treated as BEGGARS no trained sales person,poor quality of customer service, paid full money for the vehicle,,, as i booked VVIP Number but they delayed in giving the Invoice copy,,they were, skipping the registration date as i said day to next week,,, taking their own decision without confirming with the customer,,, because of their laziness and lethargic i was force to do registration in another station, Totally 50K loss in VVIP number as delayed for invoice copy,, Charging extra for all accessories as in HighLine VENTO model vehicle,, What ever we asks they will says as extra,,,, extra,,, extra.... no satisfaction in buying this vehicle,,,, even a Rs 1/- is Valuable,,, we are spending nearly 11.2laks plus 30k for extra accessories, plus 70k for number,,,,, NOT at all happy vw vento value for money 100% vw customer service 0% value

DEAR TEAM,
MY SELF ABHISHEK SAMVEDI AND I HAVE A CAR PASST WHICH REGNO DL3CAY4792 NAME OF MY BROTHER GAURAV GUPTA. AT PRESENT I USED THIS CAR ON UP AND TAKING SERVICE AT YOUR SERVICE CENTRE AT KANPUR VIRAJ MOTOR.

YESTERDAY I VISITED YOUR SERVICE CENTRE VIRAJ MOTOR 77-A, DADA NAGER KANPUR FOR NORMAL SERVICE AND I FULLY CHECKED OUT WITH PROVIDED ADVISER ( ARVIND ) AND AFTER FULL CHECK UP HE PROVIDE ME REPAIR ORDER FORM AND MENTION CAR IT WORKING CONDETION AND I TAKE FROM KANNAUJ OVER 100 KM WITHOUT ANY PROBLEM ONLY SOME NOISE SO I MENTION ON REPAIR ORDER FORM AND HE INFORM ME YOUR CAR HANDLING TO ME ON 5.30 PM AMOUNT APP 16,000 RS. EST SO I PASS OUT THIS AMOUNT AND GONE TO OTHER WORK.

ADVISER CALL ME AT APP 4.00 THAT MY CAR IS READY ONLY BRACK PAD IS FAULTY SO REQ FOR CHANGE AND EXTRA COST 5000 RS COME ON EST SO I SAID IT'S OK AND I RECHED SERVICE CENTRE AT 5.45 PM SO ADVISER ARVIND SAID MY CAR IS READY AND TEST RUN COMPLETED , AFTER 30 MINUTE HE UPDATE ME THAT CAR FUEL PUMP FAIL AUTOMATIACALLY AND EST 28000 RS EXTRA AMOUNT SO I AM SHOCKED HOW IT CAN BE POSSIBLE.

I HAND OVER MY CAR TO YOUR SERVICE CENTRE IN RUNNING CONDITION , HE TAKE FULL CHECK UP AND FORM 11 AM TO 5.30 PM IT IS ON WORKING CONDITION AFTER SERVICE FUEL PUMP FAIL I CAN NOT UNDERSTAND/AGREE WITH THESE TYPE DEALING. IT IS NOT FIRST TIME HAPPEN THESE TYPE WORST SERVICE EXP AND PREVIOUS SERVICE ALSO AND I ALSO COMPLAINTS IN 2 TIME BUT NOW IT IS HYPE OF CHEATING OR UN RESPONSIBLE SERVICE AND BEHAVIOUR.

SO I HERBY REQUEST THAT PLEASE DO NEEDFUL AND TAKE STRONG ACTION OF YOUR SERVICE ADVISER AND ENG WHO IS RESPONSIBLE ABOUT THAT AND I AM NOT TAKING CHARGE WHICH IS FAULTY BY YOUR SERVICE ENG.

I ALSO CALL LOG ON YOUR TOLL FREE SERVICE NUMBER[protected] AND CONFIRM MESSAGE RECEIVED BY ME BUT TILL NOW NO CALL OR UPDATE MY CAR THAT TIME I RETURN IN MY CITY KANNAUJ AND CAR IS STAND IN YOUR SERVICE CENTRE SO PLEASE DO PROCESS AND I WANT MY CAR IS IN RIGHT CONDITION SO GIVE YOUR POSITIVE REVERT BEFORE EVENING OTHERWISE I AVE NO CHOICE TO KNOCKING CONSUMER COURT AND MEDIA SUPPORT .

PLEASE UPDATE ME MY PERSONAL MAIL ID ALSO AT [protected]@GMAIL.COM.

THANKS
ABHISHEK SAMVEDI([protected])
KANNAUJ-209725

[protected] Forwarded message[protected] From: gagan sharma <[protected]@gmail.com> Date: Thu, Sep 5, 2013 at 9:22 AM Subject: Fwd: Complaint Regarding Performance T Gagan Deep Sharma Sultanwind, Amritsar September 4’ 2013 Bhagat Automobiles Pvt. Ltd. Main G.T. Road Near Canal, Amritsar-143001 Punjab Dear Sir/Madam On February 8’2012 I purchased a Volkswagen Vento (top model) from your dealership(PBO8 BB- temp- 4772, wvwm 11603ct020077 ) . Unfortunately, the vehicle has not been satisfactory because in the first sixth month there was a knocking injection problem which produce noise from the engine. I have already sent mail to your customer care in the month of January 2013 and the issue was partially resolved. Even after that I had many issues with the performance and I kept visiting service station but this time there is a major problem in engine ( CLN181148). (10,000- 12,0000 kms) It is not at all responding to self start. I have already lodged my complaint at customer care toll free number and also taken it to the Volkswagen service station,Your mechanic inspected my vehicle and he is not able to resolve the issue. Mechanic of your service station told that they will discuss the issue with Mumbai and Pune Service Station. My car is still in service station. My car is under warranty but I am really upset with its performance and service. I would appreciate if you either get my car serviced properly or replace my car else i have to take help from Consumer Court and Human rights. I look forward to settling this matter amicably. Yours faithfully Gagan Deep Sharma [protected]Please provide as much information as possible...

Gagan Deep Sharma/ Sultanwind, Amritsar September 4’ 2013 Bhagat Automobiles Pvt. Ltd. Main G.T. Road Near Canal, Amritsar-143001 Punjab Dear Sir/Madam On February 8’2012 I purchased a Volkswagen Vento (top model) from your dealership(PBO8 BB- temp- 4772, wvwm 11603ct020077 ) . Unfortunately, the vehicle has not been satisfactory because in the first sixth month there was a knocking injection problem which produce noise from the engine. I have already sent mail to your customer care in the month of January 2013 and the issue was partially resolved. Even after that I had many issues with the performance and I kept visiting service station but this time there is a major problem in engine ( CLN181148). (10,000- 12,0000 kms) It is not at all responding to self start. I have already lodged my complaint at customer care toll free number and also taken it to the Volkswagen service station,Your mechanic inspected my vehicle and he is not able to resolve the issue. Mechanic of your service station told that they will discuss the issue with Mumbai and Pune Service Station. My car is still in service station. My car is under warranty but I am really upset with its performance and service. I would appreciate if you either get my car serviced properly or replace my car else i have to take help from Consumer Court and Human rights. I look forward to settling this matter amicably. Yours faithfully Gagan Deep Sharma [protected]

I had booked a polo TDI on 25/7/2013 at Haldwani (UK) show-room and given the token money of Rs 21000/= for same, but due to some problem I could not purchase that car. And within a week I confirmed the cancellation of my booking to mr. Pratap Bist( Marketing -Officer) In further discussions he assured me to refund the same within 2-3 days. I have also given application for booking cancellation at email of Mr. Pratap Bist but today almost 1 month has crossed and I have not been refunded the booking amount. Pl. help in same regards I will be highly thankful to you Regards Dharmendra Kumar Srivastava +[protected]

I am very much disappointed with the poor response and indifferent approach from Indian management of Volkswagen. Finally I have decided to spend from my pocket and resolve the issue rather than meeting a fatal accident on road. Copies of two letters attached are self-explanatory. SCL/K/ED/13-14/151 25TH MAY, 2013 M/s. Automark Motors Pvt. Ltd. Next to Gujarat High Court S.G. Highway AHMEDABAD – 382 489 [protected]@vw-automark.co.in KIND ATTN : MS. CHANDNI. Dear Madam, SUB : PASSAT VOLKSWAGEN GI 1 KN 9406. It is really very much disturbing that a company of such a reputation is turning its ears off to the serious complaints. When a decision to purchase a vehicle is taken brand and services are also kept in mind but unfortunately we are very much disappointed with the kind response we are getting. In fact no response from your side. In mid January, 13 verbally we have lodged complaint about inferior quality of tyres in our car which was later on confirmed 1st Feb., 13 by putting our complaint in writing. After lefts of 3 months no actions are taken from your end. Next week we will be sending car for service and hope free replacement of 2 tyres shall be given at the time. Besides the functioning of air conditioning is problematic therefore kindly look into this problem. We are sending this letter along with letter dtd. 1st Feb., 13 by e-mail as well as by fax. Thanking you, Yours faithfully, For SOMANY CERAMICS LTD. (AUTHORIZED SIGNATORY) Cc to : M/s. Automark Motors Pvt. Ltd. Shivam Industrial Estate-II Near Ekta Hotel Ujala Circle, Sarkhej AHMEDABAD – 382 210 [protected]@vw-automark.o.in c.c. [protected]@volkswagen.co.in 1st Feb, 13 The Manager Volkswagen Ahmemdabad Kind Attn : Ms. Chandni, Dear Madam, This has reference to the discussion our driver Mr. Vishnubhai had with you as well as the personal visit at your service centre. This is in connection with PASSAT VOLKSWAGEN GJ 1 KN 9406 purchased from you. Both the rear side tyre PIRELLI 215/55 R 16 have developed some problem which is because of some manufacturing defects. The defects was brought to your notice when mileage of the car was 3000 kmts and we have requested for some actions which are yet not taken. We request you to immediate take action for this manufacturing defects. Kindly note that if anything happens because of faulty tyre that will be complete responsibility of Volkwagen management. Thanking you, Yours faithfully, Cc to : Volkswagen Ahmedabad UTOMARK Motors Pvt. Ltd., Shivam Industrial Estate-II Near Ekta Hotel, Ujala Circle, Sarkhej, AHMEDABAD - 382210

My brand new vento met with an accident two and half months back ( apx ). I gave the vehicle for repairing under insurance at volkswagen trivandrum on 13.6.13 and its being more than 2 months till date . They havnt delivered the vehicle yet and I made a visit 2 days before and I could see that they havnt even covered the seats which is now stuffed with stains . Itz weird and I request you yhe concerned to take necessary action against this situation as earlier as possible.

I had submited my taxi claim in january 2013 they told me that they will give my money in march 2013. And when i go to the showroom service manager asked me tha sorry sir i have losted you taxi claim form or its maybe misplaced. Please submita a copy than again i submit a copy in march month and he asked me to give my money in june. Today is augast 24 and i am getting many excuses by them. My car reg. is cg10 fa 7130.

We wish to bring to your kind attention recent problem that we have facted with Volks Wagaon,Jeeta brand.

1)Car owner : Rasiklal C Shah

2)VW Model : Jetta

3)Kms run :75,000

4)Problem : Car was send for 75,000 km service to Automak Motors Pvt Ltd, Rajkot and after the service following problems noticed
a) After the service the noise in engine has increased and we have doubt that some
Tempering is done in service or some parts have been changed.
Cost of reparing told to us Rs46,000

b) AC Compressor tempered during last service. AC not working properly since last service
Cost of replacement is Rs 76,000

5)Our concerns : Tempering at VW workshop

a) Is the life of Gear Box 75000 kms only ?Even the Economy car has better life
Car is being properly maintained

b) Is the life ofAC Compressor 75000 kms only ?


6) Actions Taken : a)Wrote to customer care. No response

b)VW website does not list contact details of offices of VW

c) Customer care no listed on website customer care no[protected] and interacted .
The lady didn’t gave no of any representative of VW or office of VW.

d) We called two dealers sales Head .They also didn’t gave no of Company office or any company representative contact details.

This is the status of customer care of world famous brand.

It seems that this is VW style of doing business.
VW staff and dealer staff(higher ups) are hiding from customer.
Not even their contact details available.

we want you draw your attention to other customers about such tempering going at Rajkot workshop and the
customer hiding attitude of VW staff.


Thanks & Regards

Pragnesh M. Patel
G.M (Commercial)
+[protected]

SENOR METALS PVT. LTD.
Manufacturers of Copper & Copper Base Alloys Extruded Rods,
Tubes, Wires & Ingots.
HO & Plant: Plot-353, GIDC-II, Dared,
JAMNAGAR – 361004 Gujarat State [INDIA]
Phone # +[protected]/252/253 Fax # +[protected]
Mobile (Board) : +[protected]
Email : pragnesh.[protected]@senormetals.in; [protected]@senormetals.in
Skype : senor.pragnesh

Marketing Office: Senor Metals Pvt ltd, 305, Saman-II,
100 feet Road, Satellite, Ahmedabad-380015
Phone: +[protected] / 53 | Fax : +[protected] | Mobile: +91 [protected]
Email: [protected]@senormetals.in | Skype : sindhusenor url : www.senormetals.in

Our Weekly off is : "Friday"