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Volkswagen India Complaints & Reviews

www.volkswagen.co.in

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Updated: Jan 22, 2025

Complaints 2195

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Good! Volkswagen India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Volkswagen India step up their efforts to fully resolve all complaints 👍

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Address: Agra, Uttar Pradesh

I gave my vehicle no. DL3CBV2765 FOR A REPAIR at your workshop in Agra with the authorised only dealer on 20/03/2014.In spite of continuous follow up with the workshop they are neither responding nor giving any updates about the vehicle.I am from Delhi and had gone for some work.Request you to intervene and take necessary action against the dealer who is so unprofessional.I am suffering because of the same.
KINDLY NOTE THAT THE VEHICLE...

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Address: New Delhi, Delhi

This complaint is in regard to my purchase of a brand new Volkswagen Vento 2013, Highline Automatic (Registration Number: DL10CC2876, Registration Date: 09/05/2013). Below are some more important details about my car: Chassis Number: WVWC13609DT054159 Engine Number: CLS158844 I purchased a new car through Volkswagen and it has been 10 months since my new purchase and the car has only been driven for less than 8 of these 10 months....

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Address: Darjeeling, West Bengal

my fellow friends, all i want to tell you is that never purchase a volkswagen car and especially from the showroom in siliguri, west bengal, as during the time of purchasing it from siliguri the owner nilesh agarwal had made me face lots of problem but still i ignored the problem but when my car went for serviceng i had to face a lots of difficulties.
i had purchased a volkswagen polo car and when i had send the car for servicing...

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Address: Faridabad, Haryana

Hi, I bought Volkswagen Polo Diesel (Comfort line) during Dec 2012 with Registration Number HR51 AV 0881 and Chassis Number – WVWE 12601DT010014, Almost immediately, it started giving problems. Examples as given below - 1) First 1000 KM: Replacement of front wheel Bearing required due to noise in steering 2) 7000 KM : Bearing was repaired again and reason was unaligned bearings 3) 15, 000 KM : Same Bearing...

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Address: Bangalore, Karnataka

I am writing this with extreme disappointment, the after sales experience of VW is highly pathetic . My vehicle, VW Vento, was given for service to the authorised VM service center, Apple Auto Service Center, Whitefield Bangalore two weeks back. Though all the documents were submitted in person as well as a soft copies was also sent to them, for which we had to initiate the calls & put a reminder to the executive in the center. The representative...

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Address: New Delhi, Delhi

I had purchased Vento (highend Model Diesel) DL10CC3243 from Volkswagon Moti Nagar, New Delhi and while purchasing I was informed about multi layered paint coatings and durability but to my utter shock I have noticed that chrome fittings and panels everywhere are catching rust. I have other car/s in family but for years nothing of such nature has happened. I am shocked how come a premium product is being sold with such fittings/ measures...

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Address: Bangalore, Karnataka

Dear Responsible person,

I am writing this mail as I have exhausted my options with the local dealer and as per their advice. I just took delivery of my car after its service (40000km) and I wish to lodge a formal complaint about the whole experience with your dealer. Let me highlight the following:

Dealer: elite motors pvt ltd, singasandra village, hosur main road, bangalore-560100.

Vehicle number:...

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my car polo highline is with volkswagen patiala workshop from 1 March 2014. there was some leakage in high presure fuel pump. today after 17 days they have not received the required spare part. The car is in warranty period. Regd no is CH01AN 6329. really disappointing on VW part. online complaint regd at VW website has done nothing....

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Address: Hyderabad, Andhra Pradesh

In the service centre he told me the vehicle will delivery at 4pm, but i call him back he was telling after one hour i can call back, but after one and half hour i call back he told half an hour i can call back, but now 9pm he was not give me a call or any thing. the problem is small only the fuel cap is not opening. that small problem he as taken one day. i taken the vehicle before six months only in six why the problem has came. there is...

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Dear sir, I have purchased a new Volkswagen Polo 1.6 Highline(Petrol) from LANDMARK at Rajkot and details of my car is as below:- REGN NO. :- GJ10BG3600 CHASIS NO :- 11608BTO72232 ENGINE NO :- CLS079068 OWNER'S NAME :- ARVINDBHAI NANJIBHAI ASARI While driving to home on[protected] unfortunately I met with accident and my car was damaged. I have carried my car with the help of recovery Van to PARKLANE MOTORS PVT. LTD. AT Mehsana (Gujarat)...

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Address: Ernakulam, Kerala

i own polo since last 1 1/2 year, after around 6000 km the engine foundation started making sound while stopping the engine & in bumpy roads, it was replaced under warranty at 15000 service, now i am closing to 30000 the same issue started again.This was first issue.The second one you might be well known FRAGILE AC vent this is a very common issue for vw polo/vento the bottom portion of the fin is coming out in a large number of cars,...

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Address: Jaipur, Rajasthan

You are requested you please do enquiry about my car Zeta No. RJ14 CU 1181. I placed may car at your service centre Tanya motor jaipur for service & repair before 20 days but we have not receive satisfaction answer from your service centre. We also call regularly your service center, here I inform you that your service are very much poor regularly my case, please reply us what is the reason in this mater, please go through my complain...

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Address: Hyderabad, Andhra Pradesh

Dear Sir, I N.Anil Kumar AP 01AF 8595 had met with an accident on 12 jan 2014 Later on we moved it to VOLKSWAGEN DECCAN for Service. On 13 Jan 2014, I registered a claim F0366147 for policy no: 32227550. But i am Struggling with Insurance and Service people. Now a great problem with Claims and Technical persons as they are not at all trying to resolve. I talked to volkswagen and insurence dept, I was informed that in no time i shall...

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Address: Chennai, Tamil Nadu

I sent the car in during the warranty period within 6 months of purchase for the AC which was not working. The AC was replaced. Again within the warranty period I faced the same problem and it was checked and repaired. Once again I had the very same problem and it was set right. NOW again I am having a problem with my AC, also a burnt smell is emanating from the AC compartment!!! There seems to be something basically wrong with the AC in...

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Sir, I have purchased a vento highline 2011 model from PPS motors secunderabad in nov 2011, and my problems started thereafter .The car was a demo car which was passed off as new and at 10000 kms first service the advisor told me that there are suspension issues the minute i told him that it was a demo car that was sold to me and it has to be rectified under warranty he started saying that he has personally checked the car and there are...

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Address: Madurai, Tamil Nadu

i bought vw vento on jan 2014 .. i planned for finance assistance, when, the dealers convinced me to take v w finance, by taking which my insurance of Rs.41911 is fully free.. so i chose vw finance assistance. but after buying the car i was told to pay Rs.8140 for insurance..i paid that too .. but the worst thing is " i got insurance policy paper from bajaj alliance, which states that " AMOUNT PAID WAS JUST Rs.32056" ..i feel cheated..what...

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Address: Kolkata, West Bengal

This is the actual concern submitted to Volkswagen support at OSL Exclusive Budge Budge Workshop, Kolkata.
" Team,

It has been almost 2 year's of my association with Volkswagen and has always been an ardent follower of this German Car Manufacturer. However as it has always been, the German Quality has been more like an Indian car manufacturer when it comes to service and support in India.

I...

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Address: Mumbai City, Maharashtra

We purchased a Polo Comfortline in April 2012. We received a "fancy" manual along with the car, which was like a coffee table book. Book encased in a fancy leather pouch, Glossy pages, printed in Germany & Great to see and feel. However the manual contains details of "high tech" features - NONE OF WHICH ARE INSTALLED IN ANY OF THE INDIAN MODELS. IT IS A TOTAL WASTE OF TIME EVEN OPENING IT, as 90% of the gadgets...

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Address: Bhopal, Madhya Pradesh

Dear sir,

We have bought a high end POLO vehicle mp04 cl 2127 on 5th may 2013 from Sirani automobiles Pvt Ltd bhopal dealer of Volkswagen.My vehicle got accidented on 22 november 2013 and left front portion got damaged.when my vehicle get inspected on showroom for 3 days they asked me to come to showroom and with proper inspection they told me that it would cost 2.5 lakh to repair the vehicle and from this 1.1 lakh would be...

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Address: Surat, Gujarat

Respected Sir/MadamI am one of the customers of Volkswagen residing in India owning a Volkswagen beetle with registration no. GJ5 8515.Our company namely Sahiba Limited is one of the biggest textile houses of the country having more than 3000 employees on permanent basis. We own multiple cars of your group which makes us your premium customer(audi, skoda, volkswagen). We own well reputed luxury cars like range rover too. We have around 100+...

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