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Volkswagen India Complaints & Reviews

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Updated: Jan 22, 2025

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Good! Volkswagen India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Volkswagen India step up their efforts to fully resolve all complaints 👍

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Address: Dehradun, Uttarakhand

DEAR Concern

My clute plates has been burn second time my car is under warranty but the Volkswagen is asking to pay near about 17500.00 for damages as my car comes under warranty period Despite of sending lot of mail to Volkswagen but they are not replying the same..Pls help on this issue.

Rgds
indu thakur
[protected]...

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Address: Ludhiana, Punjab

My car stopped in water which was logged in whole city on 13th june 2013 due to heavy rains. We called road service service provided by Volkaswagen at 12 noon & they assured to pick the car by 1.30. After repeated calls they reached in evening at 6 P.M. After picking the car they handed it over to Lally Motors, Ludhiana in our presence. Next day there was no call from Lally Motors.When we tried to contact they said that they are diagnosing....

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Address: Bangalore, Karnataka

Hi,

I booked a Polo GT TSI on 25th May 2013 through Volkswagen dealer "Elite Motors Pvt. Ltd., Bangalore". The Manager and the Sales Person committed that the delivery of the car would be done in 4 weeks time. Based on their commitment I applied for a loan and in the meanwhile sold of my old car as soon as I got a promising buyer.

After 2 weeks, when I called the sales person Mr. Nizam, he straight...

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Address: Maharashtra

Volkswagen Polo was my first car and I bought it soon after they ventured in India. The truth is I am totally disappointed with the servicing & the behavior of the staff.

The reason being - since the time I have bought my car I have been facing issues with the engine (EPC & vibration), the result is shutting of the engine while it is running! Also, the pick up speed of the car has been affected. Because of the same...

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Address: Guntur, Andhra Pradesh

I have problem with my Polo Air conditioner. The car bought in 2011 September. I did just 50, 000KM on my car. Went to LM Auto Care Pvt.Ltd., Guntur who said AC blower fan motor needs to be replaced. It is more than a week now and they say they ordered for the part and they are yet to receive it. I sent 3emails to customer care. They all land with the same LM Auto care Pvt.Ltd. and i get the same reply. I am from Guntur, Andhra Pradesh, where...

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Address: Hyderabad, Andhra Pradesh

I booked vento high line diesel car in PPS motors pvt limited ,Hyd with advance of INR 50000 on April 24th . I was promised that vehicle will be delivered on 7th May .So I payed the complete amount on May 6th . On 7th May they called me and said vehicle is not available right now and will take 10 more days .Even after 10 days they were are not able to deliver the car . Its been 30 days from the date they promised and still they are not able...

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Address: Bangalore, Karnataka

KA04MJ2522
VENTO
WVWA11607BT026503

I purchased above chasis number VENTO two years back. I have driven only 16000/ KM. I took for annual service to APPLE AUTO, WHITE FIELD BANGALORE..Now they are saying break pads are worn out needs replacement. I checked with a mechanic , he says faulty pads are fitted.

Volkswagen is using faulty material in VENTO for break pads.

Ramachandran...

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Address: Bangalore, Karnataka

i purchased jetta diesel in 2008. i bought from elite motors.from the start i have been having issues with them when it came to servicing.the mistakes told are never attended; never handed over on the time fixed; never entertained request for pick up from home & delivery for service.
a few days back bangalore had a huge down pour as a result my garage got flooded, as a result my car got filled up with water. It did start but i...

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Address: Gurgaon, Haryana

Hi,

This is in regards to the Integrated Music System for Polo which I purchased from Frontier Autoworld PVT LTD. on 22nd June 2012.

It has a Nippon music system (with 1 year warranty) and the speakers given with the system are so pathetic that every 3 months they needed a replacement. I have already got them replaced 3 times and now I am being told that I need to directly approach...

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Address: Bangalore, Karnataka

I can honestly tell you that we as a family are embarrassed to be associated with Elite Motors.
Your Quality of Car Service, Responsiveness of Customer queries & quality of staff is just pathetic.

Our Car: Passat 2012, AT, Comfortline
Regn. No: KA 01 MJ 7337
VIN: WVWD113C9BA000294

Points we need to bring up with seniors. If you are not senior enough to address these issues, please get...

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Address: South Delhi, Delhi

I have got a volkswagen Pasat. I have had very bad experience with Volkswagen.

I had problems in my Tyre Bearings.. and Got It changed for hefty Amount..

I asked the reason what was the reason that they were damaged. There was no ans.
and leading to that i had to get my tyres changed at at 30000km instead on 45-50000 for these type of cars.. All the four tyres and two bearings were a costly affair.br...

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Address: Gautam Buddha Nagar, Uttar Pradesh

This is in regards to a Volkswagen Vento Trendline Diesel bought by me on 14th March 2013 from Viraj Automobiles Sector 6, Noida- India.
Details of car as under.
Chasis Number- WVWG11608BT082991
Engine Number- CLN170429

On the very first day on 15th March 2013 the car was making noise on racing which was rectified and repaired by Viraj Automobiles workshop.
Again after 2 days on 17th March the...

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Sub: Noise Pollution and Disturbance

Volkswagen and Skoda are supplying cars with very louf horns..they are quite disturbing..

Decibel levels of these horns should be checked and regulated..these type of horns contribute most to traffic noise pollution..we face increase in heart beat rate when such horns are honked..but its often not taken seriously and people get used to it..

Its a european company...

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Hi,

I write to you with utter dissatisfaction on buying a Volkswagen car.Here is my experience in details.

I booked my car on the 24th of April 2013 - Polo Highline petrol at an outright purchase.
Since I was interested in the shadow blue colour I was told by the salesman that it will take about 3 weeks to a month for delivery.
So I called the agency after 3 weeks to follow-up and spoke to Shahid...

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Address: Ahmedabad, Gujarat

I have POLO petrol car, in which I got a -front wind shield damaged by the stone(most probably).
Ater taking a confirmation from service centre,I approched the Ahmedabad Authorised service centre located at Ahmedabad, near Ujala circle,that they will replace the glass and give the car back by 3 days.
Once I visited, they have register my car for repair and completed formalities and they have commited (repeat-commited ) to...

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Address: Mumbai City, Maharashtra

This is with regards to the above mentioned vehicle that was sent to your workshop i.e. Volkwagen Downtown Mumbai, Shaman Cars Pvt. Ltd. Lalbaug on[protected] for 2nd servicing as well as for works pending from the previous time that car was to your workshop.

The car was there at your workshop for 3 days now and for almost 3 weeks the previous time.

Works pending are as mentioned below,
1. Front Left...

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Address: West Bengal

Respected Sir/Madame ,

I am Hithendra and I own a Volkswagen polo car that I bought on the 11th August 2012 and in November of 2012 I have a issue with the air conditioning and we sent the car to the service center to get it rectified and the the car came back now again at the end of March of 2013 we had an issue with the same air conditioning and we sent the car again and this time they were talking about some issue in the...

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Address: South Delhi, Delhi

i have bought a VOLKSWAGEN PASSAT in 2011 , the AC of the car is not working from last one month.The dealer BHASIN AUTOMOBILES is not attending the car and is telling is to go other dealer.I went to the Moti Nagar workshop , there also the car was not attended . then i made a complaint to Volkswagen company , after the phone call i received a mail from Batra Automobiles instructingme to go to another dealer in Noida named Viraj Automobiles...

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Address: Mumbai Suburban, Maharashtra

subject : - Concern No: CAL25035 and music system error - MH43 AJ 6020.

Dear All,

This is with regard's to the Music system error been display on the center console, for which i had taken my car to thane service center on 4th April 2013 and according to the service advisor their seems to be some permanent problem in the system and needs to be replaced, as the car is under warranty the service advisor...

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Address: Maharashtra

We bought a new Volkswagen Jetta Confortline on 23rd Feb 2013. When we saw the vehicle in the Tornado Motors Mumbai (Santacruze west) showroom the cars had a moving armrest in the comfortine vehicle in January & February but my vehicle docent have the same.
We went and spoke at the showroom and after a week or so they said we have forwarded the complain to the company. We took up the matter with the customer service of the company....

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