Croma Complaints & Reviews

Dear Manager CROMA,
Greetings.
I would like to bring to your kind attention that I bought a Hitachi fridge vide Invoice No. SLA[protected] dated 24 October 2020. The product was not available for delivery still the salesperson accepted the order but there was nothing to supply.
The state of affairs at the moment is this that nor the South Extension outlet of CROMA is delivering the product nor they are reimbursing the money paid by me.
Before I move to the court I thought of checking up with the Senior Management of the CROMA if they would like to intervene and help me out.

With regards,
Capt. Rajiv Ojha
[protected]
[protected]

I still haven't received the Karcher WD 3 Wet & Dry Vacuum Cleaner inspite of following up multiple times. The service request number is SR[protected] dated 29th October 2020.

Hot water not working 25day old complaint bat not resole my complaint very poor service 0000000 star rating

Karan Mehta

I have ordered 6 items on Croma online on 31 October 2020 using Croma gift voucher and Paytm. The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!

Issue in LED TV speaker

I ordered a phone on 30th October but it is still not showing in My account Recent orders and i'm unable to know the status of my order. Croma Customer care can you kindly look into it.

We had been calling at [protected] complaining for the faulty machine but it's really sad that there has been no action..only talks. We got assurance from [protected] that technician will come but that never happens.
I would request to replace it as it is under warranty.
Never expected such ignorance from croma though I am a local customer since years.

Order placed on their online store for a DELL Laptop. Full payment of Ts 64494 made. They then called that laptop is not available and told me to cancel the order on their online store. When I tried I found that it shows Invoice generated an no option to cancel !! Called them back - they said send an email to customer care. The email got a system based reply saying the "complain" will take 7 - 10 days !! This is no complaint !! They put up a product on thie rstore which is not available with them - make the customer pay and then take you round in circles ! Till today after calling customer care ten times - standard response from their call centre is that they have forwarded the request for cancellation and it will take 7 - 10 days !!! This is highway robbery ! Enticing a customer with a product - making him pay and then just not responding !!

Doesn’t know how to take pre-booking. Doesn’t have the knowledge of products they are selling. They even gave me a wrong bill of what I ordered. And moreover, Worst Customer Care Service in the world. Customer Care Executive just hang up the call after making a hold of 1min. And it happend with me thrice in 10 minutes. I was a big fan of Croma but now, My perspective has been changed. This is all about Croma, Ansal Plaza, Greater Noida(UP).

Laptop auto cancelled and refund not given even after 15 days.
Pathetic experience.

SLA002EC1432813

Hi my nem is virag mehta
-204, kohinoor sagrila co-op hos soci,
morwadi pimpri-pune-411018
i was croma samsung tv but bill is no my email id
my [protected]@gmail.Com...

I ordered a Sony WF-1000XM3 Wireless Noise-Cancelling Headphones with the Croma gift cards on 27/10/2018 at 11AM, the order was successful with the 3-hour delivery. They said they will send me a confirmation email shortly, but the email never arrived.

Then I called the customer service, and with my consistent effort, I was able to talk to them after one hour of trying. Then the representative said I can't see any order, even after I provided the order number. In the end, he raised a ticket and said they will call me within three business days. I mean, seriously, you guys are advertising three-hour delivery and now saying they will be able to help me in three days and who knows when I will get my product.

I would like this resolved quick, otherwise please send me my money back.

After watching all the complaints here I am confident this website is a complete scam, none of the orders are ever confirmed. I am never buying from Croma again.

Order ID:[protected]

This is regarding the purchase made on[protected] for an HP laptop at Croma Wakad Pune. I received an Old laptop with the manufacturing of Jun 2018. I had raised a complaint on Croma Customer care but did not receive any resolution. I do not want them to replace my laptop but at least replace the battery.

I had purchased Cromo HDLED on 23 Oct but still it is not installel.

I ordered an Amazon Echo Dot 4th Genreation on Wednesday, However, I have not received any confirmation on the Croma website or through email or SMS, also money has been deducted. there is nothing in my croma orders section.

Due to Croma's PATHETIC customer service, I'm not able to track if this order is confirmed or not or how will I get my money back.

I want my money back asap. This is Ridiculous that you guys cannot even call back to check on your customers, I have raised a request from croma website as well to which I have not got any response.

There customer executives dont even reply.

I request Croma to escalate this higher and get me my money back.

This is regarding LED TV 55 inches Croma brand purchased by me last year.
I booked complaint that it is getting hanged. Your person came on 19th Oct, he said software problem and tried to resolve. I paid him Rs. 810.
Next day on 20th problem again occured. We called him, he said hardware problem and talk to service centre.
I called service centre, there I got reply that Board must be changed.
I told them to send quotation on email. She said yes. But nothing happened later.

My questions:
1. How come a gadget of thousands of rupees does not work even for 13 months?
2. Are you going to resolve the issue?
I am ready to pay the charges.
3. How come the product failed immediately after warranty period?
4. Are you going to consider Rs. 810 paid by me for unresolved issue?

Your immediate reply is appreciated.

Your call centre called me for feedback where I gave negative 10 marks, but no response from your side. Whether Call centre is just a formality?
Regards.
Adv. Nagnath Gorwadkar
Nashik
MOB: [protected]
EMAIL: [protected]@yahoo.com

I bought this product ilife robotic vacuum cleaner last month. I am not happy with this product and raised a request to return this request. After too many follow ups with customer care, I finally got below reply from customer care

"As per the telephonic conversation with you, we are extremely sorry to inform you that the change of mind is not acceptable, the product which was order and delivered is the same from our end.br...

I want to cancel my order.

orderid: SLA[protected]

I visited Croma store, South Extension on 17/10/2020 and deposited the advance booking amount of Rs. 10, 000 for LG 70 inch TV. The next day (18/10/2020) they called me and said since this had already been billed at another outlet before me, now they will not deliver. They wasted my time in the first place in the store, while I had made up my mind soon after entering the store to buy the TV, by offering cash back and EMI options which took one hour to figure out and finally they said that this was not possible. Now they are saying that since it was booked at another outlet before me, they will not deliver the TV. I take strong objection to this unethical behaviour and demand that my product be delivered as I have already deposited the booking amount as well. I am a senior media person and my time is very precious, and being such a big brand, I expect that Croma do justice and get my product delivered. My senior citizen mother was also with me for so long in the store, and I exposed her as well in this Covid time. I expect quick redressal of my grievance and hope to hear from you at the earliest.

I made a purchase on 17 oct 2020 of Rs 61304.00/- (iphone 11 and mobile accessories). The amount has been debited from my account but there was no order confirmation. Tried to talk to customer service immediately but they were of no help. Said my voice is cracking and hung up the phone. I wasn't expecting such service from croma. Transaction details will be attached below for your perusal.