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www.cromaretail.com
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Updated: Mar 18, 2025
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Croma reviews & complaints page 76

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T
Trivedi Hasit
Aug 24, 2020
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Service engineer required refrigerator water coming inside

In refrigerator water coming inside...
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B
Benav Sofat
Aug 21, 2020
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Dell laptop Chandigarh

Address: 2165 sector 38 Chandigarh

I have purchased dell laptop 15 day ago. From croma sector 22 chandigarh same was defective piece. My laptop develop heating problem
Battery driange. And shutdown after abrupt noise. And no battery backup mrs ruchi area sale head sitting in gurgaon doesn't have any answer neither they are replacing nor providing refund.. Service level is pathetic...
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deepak ghatole
Aug 17, 2020
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Resolved

TV installation delayed

I have purchased TCL 55P8E UHD SMART ANDRD, Order No.[protected] on 12th August 20 and TV was delivered on 14 Aug 20. Today is 17 August still there is no communication for installation from Croma. I called Croma Helpline no 5 time and they don't have any information. Evey-time I am told that the request is forwarded to TCL. Croma is not taking any responsibility of installation. I have also requested for order cancellation if installation...
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Jitendra nahar
Aug 16, 2020
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Resolved

Paid but not offered no cost 0% emi brand offer on hdfc credit card

Address: Usman road, T. Nagar chennai

Bought apple iphone on 07th August 2020 @ croma stores for which I paid by hdfc credit card under brand offer @ 0% no cost emi for 6 months and cashback of 5000 rupees after 120 days under the brand emi offer prevailing that day. But when my statement came, it was the shock of the day, as there was no mention of emi and claimed the full amount as outstanding, if I do not pay in full, i will have to pay 4% extra per month appx, and I cannot...
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Jitendra nahar
Aug 16, 2020
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No cost 0% emi brand offer on hdfc credit card

Address: Croma , usman road, T nagar, chennai
Website: Www.croma.in

I bought apple iphone on 07th August 2020 @ croma stores for which I paid by hdfc credit card under brand offer @ 0% no cost emi for 6 months and cashback of 5000 rupees after 120 days under the brand emi offer prevailing that day. But when my statement came, it was the shock of the day, as there was no mention of emi and claimed the full amount as outstanding, if I do not pay in full, i will have to pay 4% extra per month appx, and I cannot...
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Siddhi Pokharkar
Aug 16, 2020
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i'm complaining about me wireless earbuds

I had purchased a pair of earbuds from you store and i'm here letting you know that the left earbud is having a charging issue it still has it warranty i would really appreciate if you look into it and tell me what to do about it...
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K
Karthik-dasari
Aug 14, 2020
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Website is not working

I have wasted around 7hours but unable to place an order...
The website is not working......
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kamlesh.patil21@gmail.com
Aug 14, 2020
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Erica cooktop

I purchased elica cooktop 1 week ago, i received cool too on sunday but till date no technician visited to install cooltop, so request you to look into to the matter urgently
Thank you
Kamlesh patil...
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Anisha S Reddy
Aug 12, 2020
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Didn't get a demo

Address: Madel tivim

I had purchased sony 4.1 ch multimedia spkr on[protected] and no one came for installation and demi till date....
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H
Himanshu Suryawanshi
Aug 11, 2020
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purchased samsung tv on 7th august but still no installation service has been provided

Address: Nashik

I purchased samsung tv on 7th of august from #cromanashik, but still no installation services has been provided.
Disappointed!...
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S
sidhant1989
Aug 8, 2020
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refund related issue for new hp laptop and mental harassment

Address: DEL- Janakpuri- A-132, Unity One- Janakpuri, New Delhi -110007

Hi team,

I bought a new hp laptop i3 generation 10 from croma store, janakpuri, new delhi-07 on 26/7/2020 for my office work.

It costed me approx rs. 44, 000/- including 2 year extended waranty sold to me by croma representative.

I paied rs. 15, 289/- as down payment and rest amount i got financed from bajaj finance.

On 27/7/2020 i used it for my office and it started giving issues...
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Bhanu Rajawat
Aug 7, 2020
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Apple ipad 10.2

I bought online apple ipad througg online croma portal and it been around 12 days still it is not deliverd. When i call to customer care center they always try to refuse me. I am very disappointed with croma fell cheated....
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A
ankit.tanna
Aug 5, 2020
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Cashback not received

Address: Borivale West, Mumbai
Website: www.croma.com

I had purchased a tv last year in september from croma store in borivali west, mumbai. While selling the tv, the executive had committed 2 cashbacks which i will get in 3-4 months time. Exact cashback amount was not committed but it was in the tune of rs. 2000 to rs. 4000 for each cashback. I just received one cashback in february of around rs 2, 200. My emi is also over now.
On the bill which is very long and confusing it's written...
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V
Vilas parkar
Aug 5, 2020
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Resolved

Delay in attending complaint

[ ] please refer our repair request[protected] your mechanic visited on 4th august 2020. When i mentioned in my complaint as machine is dead your mechanic should have bring spears circuit with him. Now he is saying wait for 2 to10 days.in this rainy season it is very difficult, unnecessary delaying and vesting 2 times last 8 days from 27th july i am suffering. Please do it earliest.
[ ] when lg representatives attending their complaint...
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S
Srikanth Kannan
Aug 5, 2020
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croma.com bad experience

Date:july 30 2020

Croma complaint number: sr[protected]

Order number: [protected]

Ordered product: sony wh-xb700 headphones

I had placed the order online with croma.com on 25th july 2020 and the product was supposed to be delivered within 3 hrs i. E 10.30pm, but the product was delivered on 27th july 2020 afternoon.

I bought this headphones for taking calls for a long...
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Rohit Kandpal
Aug 5, 2020
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refund not received

Dear croma team,

Reference to your trailing mail, after requesting several times we have not received our refund nor any call received from your end till date.
You are requested to please refund my amount, the product is uplifted by you on[protected] and till date i am waiting for the refund.
It is sorry to inform you that your service is unsatisfactory. Please let us know how many more days you will take to...
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M
mailaksrikanth
Aug 4, 2020
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Resolved

Sony WH-XB700 headphones

Date :July 30 2020
croma complaint number : SR[protected]
Order Number: [protected]

I had placed the order on 25th July 2020 and the product was supposed to be delivered within 3 hrs i.e 10.30pm, but the product was delivered on 27th july 2020.

I bought this headphones for taking calls for a long duration, after using it for 1.3hrs my left ear started paining and also the opposite party informed...
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A
arty_05
Aug 3, 2020
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Laptop Sales

The salesman didn't give complete specifications of the product. That man didn't specify that l340 is a gaming laptop. Such ignorance is a total blunder. That salesman also forgot to check the offers which lead to wastage of our time. How can they become so irresponsible! Also they were so rude to the customers. When i told them to give some discount other than that 3k discount since we are their regular customers they responded that if we...
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V
vinukush
from Bengaluru, Karnataka
Jul 31, 2020
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Gas stove

Address: Banasawadi

Hi croma,

Because of your brand, i bought a faber gas stove from your kalyan nagar, bangalore outlet. I have spent around 19k. Installation and other expenses are extra.. Past 3 month constructively get in touch with faber customercare to resolve and replace the stove as within a year of time all burner, nobs, ignition etc is not function.. The faber customer care is one of the worst substandard customer care.. The matter...
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N
N.P.Hemanth Kumar
Jul 29, 2020
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Resolved

Tv not working

Address: Nambinayakanahalli,koppa hobali ,madsu taluk,Mandya distic

Tv no working...
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