Croma Complaints &amp; Reviews

I bought lg refrigerator from croma. It is making noises now. I have logged a complaint with croma on 9th june (Complaint# bof130620ew00045), they promised to resolve it in 4-5 days.
On 5th day i called croma support ([protected]), they changed their statement and told me that due to covid situation complaint will take longer time of 10-12 days.
On june 22nd (11 am ist) i called croma support to check the complaint status, customer...

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Address: bunderwadi / Bhayandar east

I want to change my name on the invoice provided by croma and to update my company name but croma denied to doo soo....

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Sir,
I recently bought an lg 1.5 ton ac from croma.com with order number[protected] on 12th june, 2020. Though i cancelled the order on the same day of 12th june, they shipped the order next day 13th june evening. It had been 11 days. They have not refunded my money of 42, 990. Please refund my money, sir.

Your sincerely,
Sudhindra nath patgiri
781325...

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Hi
I took refrigerator of lg company in 2015 from pune aundh branch and i shifted vadodara last year but on 31 st may my refrigerator stopped working so i complained and person from lg came to check on 1 st and told compressor gone and till then till today no reply from lg guys. Taking only time and giving fake commitment.. Very pathetic.
I am been suffering from daily losses of vegetables, milk getting bad due to summer.br...

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I have purchaesd a new led on 31-may-2020 through amazon which was delivered on 4-jun-2020. On 7-jun-2020 the engineer from croma service centre, new delhi came to our place and told us that the wall mount bracket is wrong. He suggested us to approach amazon and get the part replaced.in return we got a response from amazon that we can purchase the part which will be reimburse to us based on the invoice bill.

It has been an...

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I have purchased croma 43 inch tv last year in july month but now 8n my tv connection related problems are generating youtube is not working on my tv property also some other app are also not working browser is working net connection is proper but apps are not opening so kindly check issue...

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Address: Antophill sector 5 sion Koliwada Gtb nagar Mumbai -27

Had purchase super general ac on kurla phoenix mall during first services operator had broken blurer fan while so many followed and call operator came to fix the new fan again second time operator had broken fan don’t know why croma company do this with customer after 02 months followed operator fitted new fan but problem is that why so many followed required with croma even had purchased under warranty product however out of 02 services...

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The most pathetic fake online retailer. I had placed my order (Order id[protected] on 14th june via online portal of croma. On the portal it was mentioned that delivery will be done by 16th of june. But even after a week i haven’t received the delivery. I started emailing croma support and till date haven’t heard back on email. Then i started calling them and registering complaint, everytime i called the support they would tell me...

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They sold me a 4k tv... I told them specifically that i need the content on 4k. Thyey said don't worry it's an 4k tv... It will be in 4k.. But the content isn't in 4k... Then why did they fooled me by saying it is 4k tv. When i went into the store they showed me a you tube video. Quality was good. I told them to show me netflix in 4k. The said that net speed isn't good here.. When you connect it with a faster internet it will show 4k... I...

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Address: Friends Colony hodal,palwal 121106

I am writing to you to raise an issue about: computers & consumer electronics

The issue that i have experienced was: i ordered apple airpods 2 on 6th of may and and get it delivered on 15th of may. When i use airpods i got to know that one pod is not working so i dialed customer care number and tell them the issue. They submitted a service request:-sr[protected] on 19th of may. After that no action taken by them till now no...

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I write this complaint with utter disappointment.

I have placed an order of siemens dishwasher 12p sn256io1gi slvr under the name jay mahendra shah on 5th june 2020 at 3:08 pm and have paid full advance amount of ₹37650 at the time of placing the order.
Invoice no. Sla[protected]
Item code: 214892

I was promised that the dishwasher will be delivered within 10 days. As of the date of the complaint,...

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I have placed an order of siemens dishwasher on 5th june 2020 and have paid full advance amount of ₹37650 at the time of placing the order. I was promised that the dishwasher will be delivered within 10 days. As of the date of the complaint, 19th june i have still not recieved any delivery from croma....

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Address: Croma kompally-A148 Hyderabad 500014 Telangana -36

Hello sir/ mam
I purchased refrigerator on[protected] in croma. I have received delivered damaged product. As i asked services manager (Nalini) croma shop. When i asked for replacement she denied to replace and ask me to take a alternative product of lower cost.
As I request look into this and do the needful

Thank you
BANAPURAM NARENDER...

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Hi,

I am writing this with utter disappointment, in-spite of repeatedly calling and texting your executive for ac repair, he isn't picking or responding to calls.

Please find the multiple complaints made and no response:
Del010620ew00362
Del100620ew00004

When you trust in a company, you put trust its service too. This is not the service or behavior you expect.

We have...

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I have bought CROMA CREL 7318 Tv from croma.com website online. I ordered tv on 5th May 2020 and expected delivery date was 15 may 2020. After many calls and complains I got the delivery on 8th june 2020. The tv worked fine for only one day, after that lines came on the tv screen. So I called croma and asked for replacement. The technician came and initiated the replacement process. I was told by technician to call Waluj store executive named...

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Very sorry to share the worst experience with croma, i don't knw why but i am not at all satisfied with your client communication process. I have bought the ac from store on sunday 14 june. Here are few things which i want to escalate:

1) no confirmations on billing and installation time and warranty vouchers over the email. A client keep wondering about those things as there is no single email or sms stating these commitments...

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Address: N 6 Sams Avenue , 65, Valluvar Road Arumbakkam Chennai- 600106

I had made a complaint to croma earlier on 30th may 2020. I had sent number of mails on 7th, 10 th, 11th june about the same. Problem not attended at all. This consumer grievance has been raised a week back. Even though i get replies that the problem will be attended to maximum of 15 days.. Now it is over 18days. Still it has not been attended. I have paid rs 4000 for extended warranty of 3 years but i am not getting any service. There is...

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Address: Thatte nagar Nashik M.S.

I have purchased Samsung 65 inch 80 R TV with Samsung fridge 700 litters side by side doors. My complaint is about sales and service staff.
1Poor communication and no response to calls
2 Even after 1 week of purchase installation is stuck due to wall bracket which Samsung technetium says its provided by Croma .Croma guys just don't pickup phone or give vague reply that it will be done.
3 I was given thermal paper copy...

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I have raised my request couple of days after purchase of tv but it’s now more than 2 months but still status is open. I called and visited store many time but not get any response. Please tell me how my complaint get resolved....

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