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Updated: Mar 18, 2025
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Croma reviews & complaints page 73

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D
Divyansh121
Nov 7, 2020
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Refused to Provide the gift

Address: Vr Mall Croma

As Vr mall mohali Croma centre written buy any product of 50000 or more will gift 1 vip trolly bag bag but I bought 2 laptops of 30000 each they didn't gave me anything. Worst service ever....
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shayan83
Nov 6, 2020
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Online Portal is fraud

I booked Apple Watch SE cellular on Croma online store. The order confirmation page said to collect the watch at Connaught Place Croma store... I am sitting here for the last 1 hour and the store people says they have not received the order and they can’t even track where the order is stuck.
Look like we are living I Stone Age where no one knows anything, everyone is busy attending to new customers and does not care for my issue...
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Srinivasan anand
Nov 5, 2020
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Tv display and audio problem

Address: Annapoorneshwari nagar mandya, karnataka

Hi sir,
I got a new Croma Android tv from mandya showroom two weeks back. Now I am facing display problem and audio problem in tv. Already twice the Croma servicing people came and try to resolve but still same . It's a brand new product and facing this kind of issues at early stages. Requesting u to please replace the product itself. I don't think so it lasts for years. So please replace it .
Contact number:[protected]...
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Sameer Bogam
Nov 4, 2020
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No Timely Delivery of Appliances

This is with regards for no timely delivery of Washing Machine as promised.(HOPELESS SERVICE), false promise.
The executive of Croma gallery- Ghodbunder Road Thane West (Mr Amit) has assured of delivery of Washing Machine on 04th Nov 2020 at my residence in
Malad (W), as full payment was made on 02nd Nov 2020.
On 04th Nov when calling executive Mr Amit for the confirmation of delivery, he had assured the appliance (Washing...
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rajivojha06@gmail.com
Nov 3, 2020
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Complaint about non delivery of product nor reimbursement of money paid

Address: CROMA Mumbai

Dear Manager CROMA,
Greetings.
I would like to bring to your kind attention that I bought a Hitachi fridge vide Invoice No. SLA[protected] dated 24 October 2020. The product was not available for delivery still the salesperson accepted the order but there was nothing to supply.
The state of affairs at the moment is this that nor the South Extension outlet of CROMA is delivering the product nor they are reimbursing...
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R
ramrap
from Hyderabad, Telangana
Nov 3, 2020
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Dry and Wet vacuum cleaner

I still haven't received the Karcher WD 3 Wet & Dry Vacuum Cleaner inspite of following up multiple times. The service request number is SR[protected] dated 29th October 2020....
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rahul422
from Delhi, Delhi
Nov 3, 2020
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Super general water dispenser

Address: LGF 55 DEVIKA TOWER CHANDER NAGAR GHAZIABAD

Hot water not working 25day old complaint bat not resole my complaint very poor service 0000000 star rating

Karan Mehta...
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Y
YadhuKishore N
from Hyderabad, Telangana
Nov 1, 2020
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Order confirmation not received after payment has been done

Address: Hyderabad

I have ordered 6 items on Croma online on 31 October 2020 using Croma gift voucher and Paytm. The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!...
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M
Malik Jenul
Nov 1, 2020
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Issue in LED TV speaker

Address: Nr. Aman School, Narol

Issue in LED TV speaker...
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Divansh Koul
Oct 31, 2020
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Order not showing in Recent orders

I ordered a phone on 30th October but it is still not showing in My account Recent orders and i'm unable to know the status of my order. Croma Customer care can you kindly look into it....
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sanjay chhajed
from Powai, Maharashtra
Oct 30, 2020
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Aquaguard filter complain

Address: 1703, Chandanbala apts, 4, R.R. Thakkar marg, Malabar hill, mumbai - 400006

We had been calling at [protected] complaining for the faulty machine but it's really sad that there has been no action..only talks. We got assurance from [protected] that technician will come but that never happens.
I would request to replace it as it is under warranty.
Never expected such ignorance from croma though I am a local customer since years....
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9
901atb
from Mumbai, Maharashtra
Oct 30, 2020
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DELL Laptop paid Rs 64494 on Croma online- Product not available but no response on refund since 3 days..

Address: MUMBAI

Order placed on their online store for a DELL Laptop. Full payment of Ts 64494 made. They then called that laptop is not available and told me to cancel the order on their online store. When I tried I found that it shows Invoice generated an no option to cancel !! Called them back - they said send an email to customer care. The email got a system based reply saying the "complain" will take 7 - 10 days !! This is no complaint !! They put up...
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Iris Garg
Oct 29, 2020
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Resolved

Service Complaint and Employees

Doesn’t know how to take pre-booking. Doesn’t have the knowledge of products they are selling. They even gave me a wrong bill of what I ordered. And moreover, Worst Customer Care Service in the world. Customer Care Executive just hang up the call after making a hold of 1min. And it happend with me thrice in 10 minutes. I was a big fan of Croma but now, My perspective has been changed. This is all about Croma, Ansal Plaza, Greater Noida(UP)....
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chiragvj
Oct 28, 2020
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Resolved

Product auto cancelled and refund not given even after 15 days

Address: Mumbai

Laptop auto cancelled and refund not given even after 15 days.
Pathetic experience.

SLA002EC1432813...
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O
odoe
Oct 27, 2020
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No bill my email id

Address: E-204 KOHINOOR SAGRLILA BEHIND, SEWALE CENTRE MORWADI, PIMPRI

Hi my nem is virag mehta
-204, kohinoor sagrila co-op hos soci,
morwadi pimpri-pune-411018
i was croma samsung tv but bill is no my email id
my [protected]@gmail.Com...
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S
saurabhgoyal9026
Oct 27, 2020
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Order placed and money deducted but the order is not confirmed

I ordered a Sony WF-1000XM3 Wireless Noise-Cancelling Headphones with the Croma gift cards on 27/10/2018 at 11AM, the order was successful with the 3-hour delivery. They said they will send me a confirmation email shortly, but the email never arrived.

Then I called the customer service, and with my consistent effort, I was able to talk to them after one hour of trying. Then the representative said I can't see any order, even...
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Wajahat Ahmad
Oct 26, 2020
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Old laptop Sold by Croma

Address: Croma Wakad Pune

This is regarding the purchase made on[protected] for an HP laptop at Croma Wakad Pune. I received an Old laptop with the manufacturing of Jun 2018. I had raised a complaint on Croma Customer care but did not receive any resolution. I do not want them to replace my laptop but at least replace the battery....
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J
Jeeti Rawat
Oct 25, 2020
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Resolved

Installation delay

Address: B-1/L-302 Disha sanskriti silk city

I had purchased Cromo HDLED on 23 Oct but still it is not installel....
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N
Nakul@123p
Oct 22, 2020
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Money deducted but order not confirmed

I ordered an Amazon Echo Dot 4th Genreation on Wednesday, However, I have not received any confirmation on the Croma website or through email or SMS, also money has been deducted. there is nothing in my croma orders section.

Due to Croma's PATHETIC customer service, I'm not able to track if this order is confirmed or not or how will I get my money back.

I want my money back asap. This is Ridiculous that you guys...
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Nagnathmg
Oct 22, 2020
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55 inches LED TV not working inspite of paid service call

This is regarding LED TV 55 inches Croma brand purchased by me last year.
I booked complaint that it is getting hanged. Your person came on 19th Oct, he said software problem and tried to resolve. I paid him Rs. 810.
Next day on 20th problem again occured. We called him, he said hardware problem and talk to service centre.
I called service centre, there I got reply that Board must be changed.
I told them to send...
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Recent comments

Hi Rhishav, we appreciate your patience. According to the team's update, your issue has been resolved. Additionally, we've taken note of your feedback regarding the agent's rude behavior and have shar...
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