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Updated: Mar 18, 2025
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Croma reviews & complaints page 77

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R
Riteshvgarud
Jul 29, 2020
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Demo service not given

Address: Mulund croma near mulund check naka

I ritesh vishnu garud, purchased croma led 39inch tv on 30th june 2020. At that time i was being told by staff members that i will receive demo service within 3working days. My problem is this tv is smart and i don't know how to use it. Croma representative doesn't response to our quiry, now it's more than 4 weeks but no person has came to give demo for the use of led tv. This isn't fair. What did i do wrong, why these people are doing such...
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Gauravqwerty
Jul 28, 2020
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Cancellation procedure

Address: Online

2 daya ago i cancelled the product because of too late delivery. After cancellation of phone i didn't get any text or mail regarding cancellation.
My order no[protected].
Please refund my money...
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Dhanush Nani
Jul 27, 2020
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Delivery details not updated

It has been five days since i ordered a mouse from croma's online website and not even one sms has been sent to my mobile number since then
My order number is :[protected]
I request you to please look into the issue as soon as possible...
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asok konda
Jul 27, 2020
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IFB washing machine at your vizag branch.

I was looking out for a washing machine and a new croma branch was opened at siripuram, vizag as such i have visited the branch last week and enquired about the different companies and models available.We choose to go with IFB a 6.5 kg machine and have processed the loan formalities.
Yest[protected] we again visited the stores to pick up the washing machine and was suprised to note the following:
1.The product that we are looking...
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Abhuheet
Jul 27, 2020
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Incorrect details and product came for delivery

Address: Croma Showroom, Teen Haat Naka

Store executive shown me the lg fridge with 4 star rating at 13990 however the delivery came with the 3 star rating product. I returned the product...
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Harry stark
Jul 24, 2020
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not working (doesn't on)

Address: No.15, police lane, maduravoyal, chennai 95.

My laptop is not working since 20th july morning. It doesn't even on. At first i thought it might be due to low battery. So i put it in charging, but it doesn't on even though putting it in charging.
I bought it on[protected]....
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Hardik Vanpariya
Jul 23, 2020
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Bajaj Cooler doesn't work proper, fins doesn't move properly and cooling not ok

Address: Iscon cross road, ahmedabad

I face problem since after 2 week of purchase bajaj cooler from croma ahmedabad.
It doesn't work proper, fins doesn't move properly and cooling not ok, i tried a lots of time croma help line number [protected]
But i didn't get any help from this number, all time busy number, very poor service i am not satisfied with the service and don't want to purchase any products from croma....
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Syedsaifzaidi72
Jul 22, 2020
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Order number 300011313810, Purchase symphony new cooler its not working water leakage problem

Complaint date 24-june-20

Sr[protected]

Purchase symphony new cooler its not working water leakage problem

Approx 10 times call customer care and mail to customer support

No revert or call received from croma & tried to call customer care they said kindly wait will revert

How much more time they required worst and pathetic response from croma once you purchase...
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heebu khan
Jul 18, 2020
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Pureit Water purifier

Address: Millat Nagar Andheri West

I regret buying anything from Croma.We have purchased water pureit purifier from Croma Andheri West opp. Infinity Mall.

with additional one year warranty from Croma with no fault from our side water purifier got faulty within 6 Months of purchase when the technician came from Croma he started asking for Rs 1800 to fix the fault. Why I need to pay when purifier comes with one year warranty since last 4months my pureit water...
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Sangha Thamizhan
Jul 18, 2020
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E-gift voucher

Address: 1851 tnhb avadi

Croma as given me a 500rs e-gift voucher which as expiry date till 01/09/2020 but today i applied that voucher for buying some product in croma.com but it telling card expired how is this possible y they r providing expired card as gift. I'm so stressed bcoz of croma's foolishness....
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rohit87
from Delhi, Delhi
Jul 17, 2020
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Bought juicer from croma which stopped working.

Dear sir / Madam
This is regarding my purchase of phillips juicer HR1863 done on 05 feb 2020.The juicer stopped working within a month as it blasted while extacting the juice due to which the parts from the running juicer fallen here and there in the kitchen which was very scary situation .As once this kind of thing happen any one can get fear o[censored]sing the same product.On requesting phillips service centre asked for Rs1000/- which...
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A
abizarshujaee
from Sri Ganganagar, Rajasthan
Jul 15, 2020
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Mobile screen broken by croma staff

I have buy a samsung handset a70 on 29.8.19 and i having a screen issue in 5.7.20 so i have submitted my handset to croma in warranty to repair and there is no damage will submitting my handset i have taken all pictures but after 2 days i got a call that ur screen is damaged. I have complain so now croma people are informing me that already ur screen has damage, my question why didnt u informed while taking handset while making jobsheet....
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jayesh bobade
Jul 14, 2020
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Cash back not received on purchased of mobile phone

Address: Infinity retail limited, unit no 701,702, 7th flr, Kaledonia, Sagar road, Andheri East Mumbai 400069

I have purchased one plus 7 mobile phone in nov, 2019 from croma store, phoenix mall, lower parel in which i am supposed to get cash back of rs. 2500/- in next three months from the date of purchase.
Unfortunately i have not received any cash back yet in my account.

Invoice number:sla[protected]
Created by raju sabale

The request < sr[protected]> is open with the relevant team regarding the cash...
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S
samuel wesley
from Indore, Madhya Pradesh
Jul 10, 2020
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great cheat by croma - order no.300012203637 order date: 30-jun-2020

I received a message from croma on 7th jul 20 that my order has been dispatched by cts awb no. Ban[protected]

But till now i am not able to track the same.
And now in the web site it only in the order received status.

When i ordered it was assured that the delivery date was 6th jul 20.

I am now started feeling that you are cheating on me, what is going on please respond, i have called the...
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S
saran.
Jul 10, 2020
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Kindly call

I like to cancel my order, because of wiating it for more than 10days.. And still the product is in warehouse where i booked on 29.06.2020 to till date.. No traction....
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T
Thaarz
Jul 10, 2020
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Not even product is replaced and no status update;

We have paid for refrigerator and got a damaged product. We ordered for replacement. Even after covid relaxations are made, we are yet to receive update. Daily update is we get from this that they need 24 hrs. For amost a week, getting the same update. We paid for product a month earlier. They are not accountable and no proper response is provided. Not even ready to refund immediately. They say refund would take 20 days to 1 month. Very disgusting...
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Harshavardhan Bailur
Jul 10, 2020
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logitech headphones warranty

The croma store in sion promised to call me when the repair centers are open. They said it would open in a week and they give me a call and i had to drop the product then. Even though i requested that the product be kept with them and it would be fine to take as long as it required. They denied my request saying sir it will sit here only. To decrease their workload they imposed an extra trip on me. There is no croma experience anymore. I...
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N
Naran naidu
Jul 9, 2020
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Samsung galaxy tab a

Address: Abodes Pvt.Ltd - Twin Bliss (Exotica & Melodica) 12.0 km · First floor Hema Abodes, Botcha Square (Passport Seva Kendra NH -16, Birla Junction Closed ⋅ Opens 11AM Fri 063667 66601

I bought a samsung galaxy tab a but i didn't tear the seal and no scratches but they are saying no we won't take the tab we bout for 20, 000. The tab is hanging and slow storage. But please concentrate on my problem please please give fast suggestions...
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Justin Timbarkele
Jul 8, 2020
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Lost 1 lakh just because of delay customer service

Address: Besides BJP office, Kukatpally

I came to croma Kukatpally, ordered 1 lakh product for one of my known person. I done with payment. I gave primary customer has Hira, primary registered mail is my mail and number only. Then lockdown cames products not delivered. After sometime I got to know that he is a thief. So I cancel the product, I mailed many times to croma to Cancel and I do not have an option to come croma to say all this because of lockdown, Am struck at my home...
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saran.
Jul 8, 2020
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Poor Services

Ordered real me 6 pro on 29.06.2020. Where they say product is not in stock now.. I do no why fake details should be submitted to customers.. It said.. The standard delivery date 06.07.2020. Considering that i placed an order in Croma.. But checking with them.. They say.. No stock.. I paid my money and still waiting like a fool.. Seeing the availability in other outlets poorvika.. Where 3hrs delivery is available for the product i am looking......
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