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www.cromaretail.com
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Updated: Apr 14, 2025
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Croma reviews & complaints page 71

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M
mkartikayg
from Delhi, Delhi
Jan 3, 2021
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CashBack point

Address: room 36 Andheri
Website: www.croma.com

As on online offer i had purchased apple watch on offer hdfc debit card but i can't able to view cash back point why so help me out from it soon...
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bhoopal reddy
from Hyderabad, Telangana
Jan 3, 2021
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Geyser

Address: MANSOORABAD/LB NAGAR/3-9-503/1

We have buyed a geyser in croma branch:l.b nagar we have brought the geyser but the man has not fitted we have buyed since 3 days ago
so please kindly respond register mobile number:[protected], [protected]...
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MeenakshiShridhar
Dec 28, 2020
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Unethical Behaviour and Breach of Trust

Address: Lakhmi Mills Compound, Avinashi Road, Coimbatore

On 27th December 2020 we visited Croma at Lakshmi Mills Compound, Coimbatore for purchasing 4 Air Conditioners. When we asked for a good deal the sales person said that instead of giving discount, he will offer 1 year additional warranty for all the ACs to which we agreed. As there was some good cash back going on ICICI Card we requested them to split the bill into two.
Then they made two bills (which they didn't show us) and asked...
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tabishs
Dec 27, 2020
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croma gift card is expired

Address: Mumbai

Hi,

I was trying to place an order on Dec 2018 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed but could not redeem this within the available date. But the amount is for Rs. 5000 which I consider is huge. Could I request you to help on this regard?

Gift card transaction code on Zeta is : 667021

Thank you
Tabish...
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Dhruv Dhanania
from Delhi, Delhi
Dec 26, 2020
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Delivered a defective TV UNIT

We have purchased a Sony TV from croma and as soon as it was installed there was a green line on the screen of the TV. We immediately complained about the defective TV to Croma sales person and since then its 4 months CROMA and SONY and busy giving stories but the problem is not resolved. Several time they have assured of resolution and the SONY service center also took the TV but got it reinstalled without repairing. They also assured us...
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nkitarora
from Delhi, Delhi
Dec 26, 2020
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croma return/exchange policy

Address: Unit No. 701&702, 7th Floor , Kaledonia ,Sahar Road ,Andheri East , Mumbai

Today Dec25, 2020, I purchased Sony Branded Bluetooth Headphones WH CH510 Black color from Croma, Sector 29, Gurugram. After Opening the pack, I noticed that Echo Cancel feature mentioned on the package does not give correct information and during voice call, I could hear my own voice. So wanted to return the product as I was not Satisfied but salesman refused saying product has been opened. I was still in Store and not taken the product...
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sanjeev20020228
Dec 25, 2020
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didn't get the friday cashback of rs.1500/-

Address: Delhi

I Have Bought an Air Conditioner ( Hitachi 1.5 Ton 5 Star Window Ac (Kaze Plus Raw518kudz1, Copper Condenser, White) ) From Croma on Friday (19-jun-2020).

My Order Confirmation Number Is[protected]. Paid With My Hdfc Credit Card on Croma.com Amount [ 28, 490.00/- ].

It Was Friday So There Is Offer That if You Buy With Hdfc Card Then You Will Get Rs.1500/- Cashback After 90 Days of Purchase, but There Is Now...
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M
monicarkrish
Dec 24, 2020
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croma retail gift card complaint

I received two gift cards from croma. Due to the covid lockdown, I was not able to make any purchase. When I tried to buy from croma, I was told the cards were expired.

Please help me to renew these cards....
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Ameer@2508
from Hyderabad, Telangana
Dec 24, 2020
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No response at store

Address: Santosh Nagar, Hyderabad

I, Ameeruddin contact your call centre regarding Usha Food Processor FP3811.. I received calls from Karmanghat & Kukatpally Branch. As I stay at Santosh Nagar near to Karmanghat I spoke with Mr.Lalu Prasad on 19th Dec, 2020 in afternoon time, he confirmed me product is available. I spoke with him 3 times and told him I'll visit to store after my office time around 9pm. When I started to Croma Store at 8.45pm and call him, he told me Product...
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S
ShaikhImmtiaz
Dec 24, 2020
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gift card expired worth rs. 6000/-

Address: Infiniti Retail Limited CIN: U31900MH2005PLC158120 Unit No. 701 & 702,Wing A, 7th Floor, Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India Telephone: +91 7207-666-000 Fax: +91 6761 3669 Email: customersupport@croma.com

Hi Croma,

I have been gifted Croma card worth Rs. 6000/- which has expired on 25th Nov 2020. I was not able to use it as the stores were closed down due to lock down in Current Covid scenario, and later I had to move to my home town where there is neither a Croma store nor does croma do any online delivery.

I tried to call on Croma customer care number- [protected], many times but the number doesnot work.br...
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V
vicky055
from Bengaluru, Karnataka
Dec 23, 2020
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croma fraud for refund

I had few gift cards for Croma so thought to order Redmi 9I. generally, i avoid ordering from such sites but because of the gift cards, I preferred it. While placing the order due to some website backend issue my order placed without the gift card. I canceled the order immediately and called even customer care to look for a refund. As per customer care, I would have got a refund in seven working days. It's been 1 month now I didn't get my...
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A
abhiasl
Dec 17, 2020
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Laptop (dell) windows issue

Address: Airport Circle New Vip Road Kalpana Nagar Opp Prabhuli Society Near Dharm Park Society Vadodara, Makan No A-13

Mene croma se dell company ka laptop purchase kiya tha jisme barbar windows 10 ka boot ka problem aa rha tha croma alkapuri croma se ye jawab aayega ki ye ham nahi kar skte dell karegi fir ham sidhe comapny se koi chiz purchase kare croma kyu kare. mene croma se kai product liye mostly bar mujhe problem hi fase karni padi. dheere dheere mere trust croma par se khatma ho raha hai...
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bsrana
Dec 16, 2020
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Different model Hp laptop sold to me

I purchased a HP Laptop from croma store at Unity one rohini Delhi for Rs.35900/.I showed my interest for a HP Laptop which was in display at the store. After discussion with salesman I decided to purchase it & salesman asked me to pay for it at the counter.
When I got the Bill I asked salesman that they have charged around 1000 rupee less from the amount they mentioned on the laptop on display.
I was shocked when Salesman told...
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S
shazia1619
from Powai, Maharashtra
Dec 14, 2020
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Demonstration was horrible. not even a basic knowledge of oven was given to me by the demonstrator

Demonstrator came to my home after atleast like 100 phone calls and follow ups with the store and service centre. they promised us it will be a free demo within 3 days of installation and we need not contact them it will happen by default. but we kept fighting for 5 days and got a demonstrator on the 5th day who knew nothing abt the convection and then after 2 days again a demonstrator came to my home with 0% knowledge and we have taken his...
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Nikita Ashutosh Singh
Dec 9, 2020
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Product value Rs106000/-not delivered

Address: Croma, kolkata

I have ordered for an Iphone 11 pro on 23 November, the expected delivery date was on 27 November but its 9th of December today and i have not received my product, called customer support thousands of time but no help given .
Regards...
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Praveen Ji
from Powai, Maharashtra
Dec 9, 2020
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Washing machine not delivered

Address: bhopal

I purchased my lg 8kg washing machine on 4rth of december2020. saleman told it will arrive on 7 dec...still not arrived ..ophoto of invoice attached...
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shimmjit
from Mumbai, Maharashtra
Dec 6, 2020
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Terrible customer care services

I had shifted my house and hence raised a request for re installation of water purifier on 28th November 2020. Expecting the normal time required for the services to be provided I waited till 4th Dec but since not receiving any update called again only to understand that my request not entered in the system. But at the same time my new address has been updated already. But the gentleman this time assured to speed up the process and get it...
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pmvidwans
from Powai, Maharashtra
Dec 3, 2020
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Samsung A51

I bought Samsung A51 from Croma Wakad on 14th November. Started the phone on 15th November. Used it on and off till 23rd Nov. following issues with its Audio (volume less than Samsung J Max that I had previously), Image Resolution (pixelated), Phone call voices garbled. We visited croma wakad, pune on 24th nov to get the phone checked. They sent the phone to Samsung workshop / repair centre. The phone was under observation for 5 days, and...
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Tejasrupani97
from Powai, Maharashtra
Nov 30, 2020
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Regarding AC service

I register complain regarding AC service at customer care. Service man was come and just remove dust from AC not use any Bloor or machinery and also just throw water in outdoor unit. He told we are not using any Bloor or vacume to clean Indoor as well as outdoor units...
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A
Akash pipaliya
Nov 29, 2020
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Croma LED 40

Address: 51 Satyanagr society cousway road near ved road surat 395004

Display has some pixels, can’t be clear...please fix this issue...
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