Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6459

Resolved

1266

Unresolved

5193

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Recently resolved complaints

View all complaints

No order delivery

ofd lock applied ecom express...

Tracking no: 5848255735 closed without completing the return pick-up

Most useful reviews

Order return and refund

cancel an order

ofd lock applied

Featured stories

No delivery till now

Package still at delivery center after 7 days

Delivery delay Hyderabad recurring issue

Ecom Express reviews & complaints page 19

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

03/13/2023 My order was supposed to be delivered to me. The courier disappeared, the status does not change on the official website, by phone +91-[protected] the machine informs me that my parcel was not delivered. Support does not answer my letters, they ignore me in every possible way ([protected]@ecomexpress.in). WHAT TO DO? THIS RELATIONSHIP IS NOT HUMAN...

Helpful

Found this helpful?

Address: Pune

The product is showing to be in pune but the shipment is on hold for the order no [protected] from 5 days, i havent gotten a call about it or any explanation for the hold . Tried contacting the customer care and the ivr system is broken it doesn't help at all. Tried mailing their customer care alas no reply . Where is my order and what seems to be the problem...

Helpful

Found this helpful?

Write a comment

Address: 303 raj classic chakradhar nagar near hare hare swar Mandir nsp West pincode 401203

Its been more than 3 days and the company niether responding to my mails nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further...

Helpful

Found this helpful?

The delivery guy has told me to cancel the order and upon enquiring further he misbehaved with me. I have given the correct address but he told me to come to a location to pick up the order. The regional manager has told me to do whatever I want and he won't deliver the product...

Helpful

Found this helpful?

I had a parcel to be delivered on 18th March as I was not avaiable the delivery boy rescheduled the delivery for 19th March. On 19th March I received a message that parcel is Out For Delivery amd after few minutes I got a message that address is incorrect. Same happened on 20th March and then the status is OFD lock applied.
No delivery was attempted on 19th March and 20th March.
I ordered 7 products from Nykaa 2 were delivered...

Helpful

Found this helpful?

The fan that I ordered from Amazon came to Ecom express local dealer in limkheda of gujarat, address- vijay complex, pin code- 389140 but the courier service first declared the fan undelivered because of location that could not be located and did not even contact me on 19th march. Today they called me in the morning to refuse delivery and asked me to come 20 kms away to limkheda to get my package or threatened that they would return it(it...

Helpful

Found this helpful?

The fan that I ordered from Amazon came to Ecom express local dealer in limkheda of gujarat, address- vijay complex, pin code- 389140 but the courier service first declared the fan undelivered because of location that could not be located and did not even contact me on 19th march. Today they called me in the morning to refuse delivery and asked me to come 20 kms away to limkheda to get my package or threatened that they would return it(it...

Helpful

Found this helpful?

Write a comment

Respected sie,
My awb no is [protected]
And my order was shipped on 17yh march 2023 and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is not delivered till now. and now my package is in OFD locked stage but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
sunny pramod...

Helpful

Found this helpful?

The delivery boy did not give me the parcel and marked it as delivered without my permission. It is completely inappropriate and out of order. I will not take the shipment, make some arrangements or I will be forced to file a police case...

Helpful

Found this helpful?

Address: jhuti more

Out for delivery msg flashed on my phone dated 13/03/2023. No delivery was even attempted for the same. They only rescheduled the delivery everyday till 18/03/2023.
In between only one attempt was made to share my OTP over call itself without any delivery so i rejected strongly on 14/03/2023.

Now on tracking order status it is showing OFD LOCK.

PLS RESOLVE THE ISSUE ASAP.

regards...

Helpful

1 other people found this review helpful

1 found this helpful

I need my product as early as possible....

Helpful

Found this helpful?

I ordered gold coin 0.5 gram * 6 qty from Ajio vide order no. FN[protected] which was dispatched from ECOM vide AWB [protected] and package was received on 17.03.2023. When I opened the package only 1qty gold coin was in the package and rest 5 qty was stolen by the courier company. Request you to provide the resoluton as soon as possible by investigating the matter.This is not fisrt time the ECOM is doing this. I saw in past that the delivery...

Helpful

Found this helpful?

Hello, this is shaikh anas 2 days back i ordered a watch from firebolt and got to knew that the delivery/courier partner is ecom express what the issue is with thr delivery boy they can't even do their job properly and making your super bad company value and downgrading it .
I got a call from delivery person that are u at home i m coming for delivery and suddenly after 10 min i got a message that

"Your order was undelivered...

Helpful

Found this helpful?

I am writing this complaint to express my disappointment and frustration with the delivery of my shipment[protected]. According to the tracking details on your website, the delivery was supposed to be done by 14th, but it has been three days, and the product is not delivered yet.

The tracking details show that the shipment is out for delivery, but the delivery partners never called, which is completely unacceptable. Moreover,...

Helpful

Found this helpful?

Write a comment

Address: 602 Vijay residency iii D wing kavasar thane west 400615

Hi i have ordered product for fire boltt on 6th of march 23, where courier partner was ecom express.

as per ecom portal product deleved to 10 mar 23. this product was otp based, no deliver boy come/call to me for that and there is no entry in society entry register.

customer care of both ecom and fire boltt are not helping multiple emails has been sent to them.

Details are below.

Order...

Helpful

Found this helpful?

I had placed an order on Nykaa on 10th Feb and I was informed that the parcel was out for delivery on 12th Feb. I haven't received any call or messages from delivery partner and I was at home all day yet I can see on the tracking that delivery attempts has failed and OFD lock has been applied. Kindly dispatch my order as soon as possible....

Helpful

Found this helpful?

Address: Infopark Ernakulam

Tracking Id [protected].
The shipment is at the delivery center - Infopark Ernakulam from 6th March 2023 and I have not received any call from the delivery agent. On calling, Customer support automated message says it will be delivered in 24 hours. On 13th when I went to the delivery center, they told me it has been returned because they did not have anybody to send it to my address. According to them, I was not called before returning...

Helpful

Found this helpful?

I have not received any OTP for my adidas order. The delivery boy refused to deliver the order without OTP. We waited for 20 minutes still no OTP. Ecom express please do something ....

Helpful

Found this helpful?

Address: Visakhapatnam, Andhra Pradesh

My courier had reached Visakhapatnam on 13 Feb 22 and still has not been delivered. It is showing ofd lock applied . No response from customer care.
The order details are as follows:-
Tracking number :- ALJQB[protected]YQ
Local courier tracking number :- [protected]
Local courier:- Ecom express limited...

Helpful

Found this helpful?

Address: Panapana

Didn't receive call when he out for delivery...

Helpful

Found this helpful?

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR