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Eureka Forbes Complaints & Reviews

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Updated: Nov 15, 2024
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Eureka Forbes reviews & complaints page 2

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S
SMITHA KATTERA
May 13, 2024
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Robo vaccum cleaner

Address: MYSORE

I bought a robo VACCUM CLEANER from Eureka forbes I have been trying to reach them since October 2023 WHEN IT WAS IN WARRANTY PERIOD .They refused to come and check product for few months and then finally the technician came and took the vaccum cleaner and since then I have not received any updates and the person incharge Shailendra has blocked my phone number
CM[protected] COMPLAINT NUMBER...
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Rupa Thakur
from Bengaluru, Karnataka
May 9, 2024
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Faulty Product with warranty

Address: Anjana Siddhartha Tower, Manikonda , near Sundar garden function hall,

I have raised multiple complaints since Jan 2024, product is not working as it faulty and they euroka forbes guys kept cancelling my complain with no technician visit

The Product is in warranty...
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Fatema MB
from Mumbai, Maharashtra
May 2, 2024
May 8, 2024
This thread was updated on May 8, 2024
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Address: Mumbai

We have purchased AMC online by paying 5300 n since last 10 days no one visited for service nor they gv any response
Gave several call to customer care. Daily they register complaint for service and till date not sended anyone for service
Eureka Forbes customer support has been notified about the posted complaint.
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    S
    Subbu Kanna
    from Mumbai, Maharashtra
    Apr 30, 2024
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    Water purifier not working, technician not attending because of local dealer

    Address: d.no.5-65/3, santosh nagar, vakalapudi. kakinada/

    After paying amc amount by online through eureka Forbes app the local dealer did not sending technician to resolve the issue. The dealer says that by paying onilne he will not send the technician immediately and may be it will take 01 month to resolve the issue. Even after repeated complaints also issue not resolved....
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    R
    Ramesh Yadav99
    from Hyderabad, Andhra Pradesh
    Apr 30, 2024
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    REG: AMC Gold plan

    Address: Mithrinagar, Hafeezpet, Madinaguda - Hyderabad

    My name is Ramesh Yadav and my registered phone number is [protected]. I had purchased the AMC gold plan for aqua guard water filter on 19th April 2024 by paying INR 3824 order no - SO[protected], and since then i have been calling the customer service but everyone said they will arrange service within 24 hours but till date no updates.

    The Eureka forbes app is also pathetic as the customer service agents are, fakae promises,...
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    S
    Santhapuriabhi
    Apr 29, 2024
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    Complaint about the service

    I Biksham rao santhapuri, bought a product of Eureka Forbes sold by Bajaj electronics named
    LVAC VOICE PRO VACCUM CLEANING ROBOT on 18/10/2023 invoice no : 1219/23/S-18199
    For the amount of ₹24000,
    I raised a complaint on 22/03/2024, complaint id CM[protected] their technician attended on 15/04/2024 and said that need to replace the parts inside. I said ok, but still they not resolved to problem of their product...
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    A
    Archankur
    from Delhi, Delhi
    Apr 29, 2024
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    Non-Service of Water Purifier under AMC

    I have an active AMC of 3 years from Eureka Forbes for their purifier but hey are not attending despite 10 reminders on phone calls, WhatsApp as well as emails and despite raising it to their grievance officers....
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    M
    Mak7
    Apr 27, 2024
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    Aqua Gaurd Servicing

    I paid Rs 599 for one time maintenance of our water purifier on Feb 18, 2024.

    I followed up with few calls to send in the representative, I was assured in all calls that someone will visit shortly.

    However, no one visited so far after so many days.

    It is really a disgusting service on your part, I demand immediate solution to my problem....
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    P
    Pawanadur
    Apr 27, 2024
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    aquaguard neo uv + uf

    I wanted to share this harrowing experience I am having with Eureka Forbes Ltd aquaguard water purifiers.

    I recently requested for a service of my water purifier and change of filter candles as they were due by calling the customer care of Eureka Forbes. As usual they made me opt for an AMC plan for faster and better service. I went ahead and subscribed for the GOLD AMC they were offering.

    Post this I first raised...
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    Dahrmik Vyas
    Apr 23, 2024
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    amc contract coverage spares

    Address: Gotri, Vadodara

    I am writing to bring to your immediate attention an issue with my water purifier tap and the unsatisfactory service experience I have encountered.

    Despite being covered under the Annual Maintenance Contract (AMC), my water purifier tap has ceased to function properly. Despite multiple complaints, the service person assigned to address this issue has not taken the necessary steps to replace the tap as per the terms of the contract.br...
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    Niraimathi Rajendiran
    Apr 23, 2024
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    Address: 12, ASHOK NAGAR, CHENNAI

    I bought aquaguard water purifier 5 yrs back on 2017. now am hving live AMC worth4, 499. valid till dec 24. i raised service request in december 23 after putting AMC, they made me waited 3 months for replacement of motor. now again PCB board problem in purifier. on 15 april24 i raised service request but it still didnt resolved. they even took any further action to solve issue.
    everytime they r giving poor service. it making me so frustration .
    Eureka Forbes customer support has been notified about the posted complaint.
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      K
      Krishnan_V
      from Mumbai, Maharashtra
      Apr 21, 2024
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      Hello, we have an active AMC on our RO+ UV filter (cust id: [protected]). The AMC was renewed recently. About one and a half weeks back the water filter stoppped working, so we raised a complaint with Eureka forbes customer care (complaint id: CM[protected]. A technician visited but was unable to resolve the issue. Customer care repeatedly says thet a technician will visit us but now almost 2 weeks since we raised this issue, it has not been resolved with no clarity from the company or customer care.

      We are seriously considering legal options given the non performance of AMC and that we have almost 2 more years to go in the AMC.
      Requesting company management to pls refund AMC value for remainder of the AMC.
      Eureka Forbes customer support has been notified about the posted complaint.
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        G
        gauravs1989
        from Greater Noida, Uttar Pradesh
        Apr 21, 2024
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        Defective product received and no service support from last two months

        We bought a new Aquaguard RO water purifier (11 february 2024), upon installation, we observed that the water flow from the tap was very slow.
        We raised the request on 20th feb 2024 (Service Request no.
        CM[protected], and soon we came to know, that the tap needed to be changed. The technician assured me that he would return with the new tap which he didnt, soon he stopped picking our calls, he gave us office number as...
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        S
        Shallshobhana
        from Agra, Uttar Pradesh
        Apr 20, 2024
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        Address: 16 A Gaur Officwrs Enclave sultanpur road

        I have booked a slot for the servicing of my RO filter on 13 Apr 2024 through a toll free number. I recd a call from your technician the same day who promised me that the complaint would be resorted in next 72 hrs, however, despite my several calls i just got a false assurance. mobile number of the technincian is as follows -
        [protected]
        Keeping your poor services in mind I am forced to discontinue the services of your product and at the same time I will not recommend the same to any one in future.
        regards
        col SK Singh
        [protected]
        Eureka Forbes customer support has been notified about the posted complaint.
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          D
          Dhriti$3
          Apr 18, 2024
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          Service not provided even though it was accepted

          I have raised a service request through app of euraka Forbes for a technician visit. Although the service was accepted but there has been no update or visit. Eureka Forbes office... Kalyani Nadia branch...
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          fraud_tata
          from Pune, Maharashtra
          Apr 18, 2024
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          Useless service and Product

          Address: Pune

          The Water Purifier has not been working for more than 45 days. The product is under AMC.
          After multiple complaints through phone and emails. No proper resolution was provided by the company's customer care and service provider.
          When I last spoke to a customer care person (Sushmita) today. Her words" We can not provide any resolution, you have to wait and adjust at your end"
          Please review my calls with customer care...
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          S
          shavez_khan3@yahoo.co.in
          from Meerut, Uttar Pradesh
          Apr 13, 2024
          Apr 14, 2024
          This thread was updated on Apr 14, 2024
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          Complaint did not resolve

          Address: Meerut, Uttar Pradesh

          Its been more than a week i have been asking eureka fobes to repair the purifier as it has an issue with water leakage but no one is coming to repair. This is second time i am facing this issue the came last time but didn’t fixed it. But this time they are not even acknowledging the complaint. I have been asking them to solve this issue but they are not responding. I would request to kindly help in this matter.

          Service request:...
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          V
          Vinod Venkateswaran
          from Mumbai, Maharashtra
          Apr 7, 2024
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          Misselling and serious deficiency in service

          Address: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai
          Website: www.eurekaforbes.com

          My experience with Eureka Forbes over the last 24 hours has been an absolute annoyance. Have been dealing with a bunch o[censored]nadulterated idiots from some outsourced contact centre who neither have the basic courtesy to recognise a customer nor have an understanding of what the customer is complaining about.  They also have the audacity to say that they cannot escalate a complaint having failed in their commitments 4 times over in...
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          karthick muthusamy
          from chennai, Tamil Nadu
          Apr 7, 2024
          May 23, 2024
          This thread was updated on May 23, 2024
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          cheating against amc

          Dear sir/madam

          I am using aquaguard water purifier in my home, If any issue happened in warranty period, will inform to customer care. Then engineer will come from nearby authorised service center to rectify the issue. Last year warranty expired. Authorized service person called me for long days for renewal AMC. I skipped for some days because AMC amount 9500/- was high, i told to negotiate. After some days he called me to...
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          I placed an order for regeneration salt for the water softener (11-March-2024) and so far, it has not been delivered. However, the order status is marked as delivered. I reached out to the customer service (18-March-2024) and they haven't even bother to act on my complaint. I escalated it to their grievance officer (26-March-2024) and there is no reply.
          There are serious deficiencies in your customer service/accessory availability...
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