Eureka Forbes Complaints & Reviews

sir,
I purchased the "AQUA SURE STORAGE WATER PURIFIER(BLUE+WHITE COLOUR) on 17.06.2007 from the Big Bazar Branch located at Mulund with 01 year warranty.

But after few months the top candle stops working and its carbon coating was completely broken. I registered my complaint in the customer care service centre on 06.05.08 and they have booked my complaint vide complaint no:[protected]. But since then, nobody...

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June 2, 2008

Dear Sir,

We had purchased the latest product for water purification from Eureka Forbes. It is Aquaguard Total Sensa with Blu G RO & UV. We had purchased this machine in the first week of May, 2008. After only a day the machine started to give problems. The water became salty, unfit for drinking. We registered a complaint in the morning and the technician came in the evening. He said there...

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dear,
most regretly i am to inform you that on dated 25.05.2008 i have purchased a aquaguard total silver ro - unit sl no 8040925 by paying rs 14500/-from divisional sales office, shivratna, survey no-1047 B, college corner, sangli-416416, maharashtra. From the date of purchase, the machine is giving numerous problem. I have made several complaints to the dealer but not got required service from them & lastly i told them to replace...

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Hi,
Its been past 9 months and there has been no technician at my door to renew the maintenance contract that i have with you for the past 6 years.
Kindly treat this as urgent and send him asap. Below is my contact details:
Ainsley Campos, 301/A, Mascarenhas Apt, I.C. Colony, Borivali (West), Mumbai-400103.
Cellphone:+[protected]

Regards,
Ainsley...

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We have purchased Aquagaurd, two months back. During installation, it was observed that some of the parts are not received, which was not informed to us by the technician and the installation was done with the existing parts. Latter on, we ourselves have realized this, by watching the same in the neighborhood and called their Vijayawada office branch head and team leader. The response was so rude and either of them are so reluctant to visit...

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I have a Ro system from Eurekha forbes. I paid through my nose and the sales executive we as very agressive in pusing the product to me. He said the service engineer will attend to any complaints within 2 days. I registered a complaint with Eureka forbes customer serive center on May 16th. I was told the complaint would be attended and closed within 2 days. It is the 21st Maya nd i have made about 20 calls and the matter is not yet closed....

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dear sir,
I am purchased the aqua guard reviva. but the executive not give the cleaning liquid. In the company norms the filter was cleaning every fifteen days. I purchased the filter on[protected]. but not received so far. daily phone rings to rajahmundry dealers. but he dragon the matter. please pursue the matter. and take necessary action.
yours faithfully
K. Rammohan...

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I had purchased aquagaurd RO on 13 March, 2008. After intial results it started malfunctioning. Just after a fortnight i had to call for help. The purified cane don't get filled. Due to this I had to call for service centre. You just imagine just after spending 16000 Rs. in only two months i had to call for service of RO more ten ten times. Every time the technitian says that "now it will work properlly".But on an average...

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I have purchsed a water purifier from Eureka Forbes in 2006 on my son's name (Master Advait Pillai)& have entered in service contract from 24/9/06 to 23/9/08 by paying Rs. 1640/- through cheque no. 156044 1t 1/10/06. But nobody from company /service agent has reverted to me for service, even after repeated requests & complaints to customer service or service center....

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Please go through the conversation between me and eurekaforbes
by mail, its self explanatory matter. Please start reading from the bottom of mails.
In short i have not received my payment till date from the company
after complained in the month of February.

regards
usha

[protected][protected][protected][protected]

From: Sharma, Usha...

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Dear sir,
I have complained about the Severe leakage of the equipment our Aqua guard water filter ST 2000 since 4 days and every time on telphone they say they will send the technician and sofar no one from the company has come to repair this.

Kindly arrange to send the technician to repair our Aqua guard.
Thank you

Your's
Dr Mahantayya V Math...

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To whom so ever concerned,

Dear Sir/Mam,
I Vishal Sharma would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact Cartridge since yrs.We are on an annual service contract that we annually renew.

On the 8th of May i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water...

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Dear Sir,

I had submitted a Complain to you on Aqua Sure ( Aqua Guard ) non-electric product, dated 8th May 2008 evening around 7:00 PM .
The product was purchased on 11/11/2007, Its not even 6 moths the it started giving problem 4 times, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that...

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Sir,

I had purchased one Auqa Sure ( Non-Electric ) water purifier product from M/s Eureka Forbes on dated 11/11/2008 to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the M/s Eureka Forbes office in Kolkata, They had send there staff and got the problem solved temporary, again it started giving problem after a month, They...

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We have been using the water purifier from Eureka Forbes Model "Royal" for the last so many years. The product is under AMC with Eureka Forbes. The machine went out of order on 24.04.2008 and the complaint was registered on 25.04.2008 early morning. After so many repeated calls and reminders with the call centre, the complaint is not attended till now. This was also reminded to the In-Charge of Customer care on 02.05.2008 and she...

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I have Purchased On Water Purifier from the BIg Bagar on the 16/04/2008, But noboady came to install the purifier at mt residence after waiting for the person for 3day Ihave installed the purifier by My self. immedately after installation there is a lickage from that Purifier so I log the compain with the Help Line No.39883333, the person who attanded my call provide me a complaint No M53943. from that day to till date i regularly calling...

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I have purchased an Aquaguard water purifier and have an AMC for the period from 08/08/2007 to 07/08/2009 (Contract receipt number AG 96B[protected]. The purchase was done in Jabalpur, M.P. at the address 59 J.D.A 2B Scheme, Nalanda Vihar, Tilwara Ghat Road, Jabalpur, M.P. Contact details[protected],[protected], or [protected]

Till date only one servicing has been done after repeated phone calls. The last servicing was due...

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On 24/02/08, I entered into 3 years service contract for my above Aqua guard ST 2000 Water purifier. I was told that if I enter into 3 years service contract they will repair/replace any part that develop fault and hence paid Rs.2550/- by cheque vide their Contract Receipt No[protected] dated 24/02/08. I did not realise that I am being fooled by their false assurances. Since last 20 days the purifier is not working. One service men attended...

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I recently shifted to new house in Pune outskirts, and to best of my knowledge bought Aqua Gaurd Gold Nova product. Find below the list of problems i faced and still facing.

- the product delivery was late by week.
- the plumber which came to fit the machine, cant fit it properly.
- after fitting it somehow, we found the machine was leaking, and service technician was called to fix the problem.
- after...

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EUREKA FORBES company has pathetic service.. we had registered a complaint with them saying our aqua-guard is not working properly. i initially called their euro helpline on 16th April. there the lady said she was new and did not know how to register a complaint . then i called their office in koramangala, b'lore. they said they'll send the technician asap. but till date no one has turned up. its become a routine for me to call...

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Eureka Forbes Complaints & Reviews

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non working of the candle.

Product failure

very worst service being provided by the supplier.

Renewal of Maintenance contract

Installation of Aquaguard was done with missing parts - No response

DISMAL AFTER SALES SERVICE

Service not properly give

A dozen complaints in just two months

Service Issue

Cheated by company salesman

Severe leakage of the equipment since 4 days

No response to complaint since 8th May

Very Bad Product Reminder ( complaint submitted on 8/5/2008, around 7:00 PM )

Very Bad Product & Service

Not attending to complaint on Aquaguard Model Royal under AMC with Eureka Forbes

Non attendance of the complaint

Non Servicing

not attending and rectifying the equipment

Filtration

Customer Services

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Eureka Forbes Complaints & Reviews

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