Submit a Complaint
Claimed

Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Jan 23, 2025
Complaints 5128
Resolved
1769
Unresolved
3359
So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ibibo Group / Goibibo

Having problems with Ibibo Group / Goibibo?

File a complaint and get it resolved by Ibibo Group / Goibibo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Ibibo Group / Goibibo

Recently resolved complaints

View all complaints

Most useful reviews

26
mail I'd recovery of ibibo.com
15
No option to delete/edit my reviews on their site.
11
Money deducted from my account

Featured stories

Not provided rooms as per confirmation
Flight refund not initiated
Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 209

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
harshad supe
from Hyderabad, Telangana
Jun 14, 2017
Resolved
Report
Copy
Resolved

Charged twice for same transaction

Address: Hyderabad, Andhra Pradesh, 500001

On April 23, 2017 I was charged twice for same transaction. Transaction ID are as follows
1) 75105177114000712103469
2) 75105177114000712094510
And auth ID are 571092, 958065

I made the transaction through ICICI bank credit card with last 4 digits 0004.

I asked bank but as per bank the transaction was claimed by merchant so bank could not reverse it back....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Srini Sowmi
from Mumbai, Maharashtra
Jun 9, 2017
Resolved
Report
Copy
Resolved

Refund of air ticket

Address: 600093
Website: Refund Dispute

Booking no: tuallff5g

I am contacting goibibbo every week to get to know my refund status of the tickets cancelled on 04th may 2014 from gulf air. So far i spoke o jagmeet, bilal, priyanka & vishwajeet, but still i am getting the same response that my request is under progress, escalated but i got refund of rs.7900 for the airticket amount i paid rs.144000.

At the time of booking, i was not told by your executive...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
Honey Patsaria
from Hyderabad, Telangana
Jun 5, 2017
Resolved
Report
Copy
Resolved

Driver thrown luggage from carriage and went away at last moment

Address: Pune, Maharashtra, 411057
Website: Goibibo online booking site

I had booked one sedan cab from goibibo from pune to thane mumbai for 5/6/17. I had already discussed about my luggage quantity with customer care of goibibo over phone and they assured me to carry this with there cab. At last my booking details has been changed by site and they have send Sachin Shinde driver who denied to carry my luggage and thrown all the things from carriage and went away. Now company neither make any alternative arrangements...
Helpful
Found this helpful?
1 Comment
Report
Copy
F
fanish1234
from New Delhi, Delhi
Jun 4, 2017
Resolved
Report
Copy
Resolved

Child fare (full or half)

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306
Website: www.goibibo.com

Dear sir / madam,
I bought an air ticket (Del - hk - del ; srilankan airline ; date of journey 12 june - 23 june 2017) on 21st may 2017 form goibibo online. On 3rd june i got the split of my payment and i came to know that they have charged full fare for a child under 11years. I think no air line charges full fare for a child under 11. I already complaint to goibibo for this but they said that due dynamic airfare sometimes a child...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shikhar_bazz
from Dehra Dun, Uttarakhand
May 29, 2017
Resolved
Report
Copy
Resolved

Email access lost

Address: Bangalore, Karnataka, 560100

Hello,
I was having an account on ibibo mail with username [protected]@ibibo.com. I have not opened that mail i. D from sometime back and now unfortunately i have lost access to it even i remember the password. I am using that mail account in various banks and in some recovery side also. Please give me access to that as soon as possible so that i can change it as soon as possible.

I will be thankful to you.br...
Helpful
2 other people found this review helpful
2 found this helpful
2 Comments
Report
Copy
P
Prabhu Kutty
from Salem, Tamil Nadu
May 28, 2017
Resolved
Report
Copy
Resolved

Wrong dropped

Address: 600026

Dear sir yesterday I booked chennai to Cumbam as a seduled times but they dropped theni from here to ending place up to 100 km what I do its your response details below take it seriously Dear Prabhu, please reach 20 mins before the departure time. Here are your boarding details. Travels Thirumal Alaghu Travels (TAT), Dep. Time 21:45 hrs, Boarding Pt Thirumal Alaghu Travels (TAT),
No. 170/149, Poonamalle High Road,
Koyambedu...
Helpful
Found this helpful?
1 Comment
Report
Copy
E
Eva Rao
from Bhubaneshwar, Odisha
May 26, 2017
Resolved
Report
Copy
Resolved

Gocash : false promotion

Address: Gurgaon, Haryana, 122001
Website: www.goibibo.com

The company provides a promotional offer like cash back where they give discount in terms of gocash which you can use in furture bookings, you can also earn same through referrals... Ideally they should project as normal cash for there product. However need to get to notice of as many people as possible the charting goibibo does on the name of gocash. Today morning i was booking a hotel which came at rs 11115. It states i can pay up to 20%...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Sindhuja Kalipi
from Gudivada, Andhra Pradesh
May 25, 2017
Resolved
Report
Copy
Resolved

Amount did not refunded

Address: Kurnool, Andhra Pradesh
Website: Online bus ticket booking

I have booked 2 tickets for indra bus at 8 pm to tirupathi from kurnool on[protected]. Later i cancelled my tickets. Although i got my cancellation message and confirmation that rs.1041 against proposal no : 20395561 has been processed on your card, and will reflect in your account within 10 working days. Bbut untill now it has not been refunded. Please fix this issue...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pankaj gori
from Bengaluru, Karnataka
May 24, 2017
Resolved
Report
Copy
Resolved

Incomplete consumer information passed on to Airline

Address: 560017
Website: Www.goibibo.com

I booked the pnr was h1p2j and the ticket number was 098 [protected]. For 6:45 am flight on 6th may 17 via goibibo. Just because the ibibo didn't pass on details i missed my flight even though i was sitting at the airport.

Apart from this i already had big issue changing my flight which was booked with ibibo. Where the ibibo guy connected me with airline instead of solving my query and just hung up the call. I kept arguing...
Helpful
Found this helpful?
Write a comment
Report
Copy
E
er.anujsharma
from Gurgaon, Haryana
May 23, 2017
Resolved
Report
Copy
Resolved

Overcharging on payment gateway

Address: Gurgaon, Haryana, 122001
Website: www.goibibo.com

Complaint about fraudulent charges during flight booking at goibibo. On the last page of payment the website displays the amount as Rs.98, 130 (screenshot attached). After putting in the card details/netbanking details and clicking on "Pay Securely", the consumer is taken to the bank gateway, where they are displaying a different amount Rs.1, 00, 130 (screenshot attached). A difference of Rs.2000!
When confonted over email with GoIbibo,...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
swapn14
from Mumbai, Maharashtra
May 22, 2017
Resolved
Report
Copy
Resolved

Less refund amount processed.

Its been more than 20 days i keep calling for the refund of my bookings, PNR : 5QKNJ9 and OZ9LD5, Goibibo executives are not able to resolve my refund issue. Every time i have to call and explain same issue.And every time i call, i get a different refund amount and that to it gets reduced.

I have booed a flight from mumbai - delhi and delhi - mumbai, then i reschedule my mumbai - delhi flight and finally after 2 days then i...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sachinshirnath
May 22, 2017
Resolved
Report
Copy
Resolved

Hotel booking id - html avcp

Address: Gurgaon, Haryana, 41005
Website: www.goibibo.com

Dear sir,

The rooms provided by hotel regency were very very dirty & unsafe. Sieling is week & can be foul at any time.

How goibibo can tie up with such non standard hotels & keep customers in life risk.

We have came from mumbai. Hotel at trivandrum, thekkady booked through goibibo were very nice

We can't keep our life in risk. We want to cancel the booking & need full amount...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Shah Kapadia
from Panaji, Goa
May 21, 2017
Resolved
Report
Copy
Resolved

Domestic flight ticket

Address: Mumbai City, Maharashtra, 400025
Website: goibibo

Tried to book a domestic flight on may 9, 2017 - amount of rs. 8, 983 got debited to my bank but the goibibo website showed that booking was unsuccessful.

On may 11, 2017; i got following mail from [protected]@payu.in

Dear ashish,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kvsc111
from Dehra Dun, Uttarakhand
May 20, 2017
Resolved
Report
Copy
Resolved

Go cash fraud

Address: 600029
Website: www.goibibo.com

Go cash can be used for any booking upto 8% or 750 whichever is lower. But when I tried to book, they said Go cash cannot be used for my booking as it is a internal condition that it cannot be used for few airlines. It is no where mentioned in the terms and conditions. Request you not to get fooled by the misleading advertisements and fraudulent offers....
Helpful
Found this helpful?
Write a comment
Report
Copy
E
eknoor62
from Hyderabad, Telangana
May 15, 2017
Resolved
Report
Copy
Resolved

Booked a hotel but that hotel was already closed when I tried checking-in

Address: Gurgaon, Haryana, 122002
Website: www.goibibo.com

Hi,

I booked a hotel for 1-night duration in Delhi - Hauz Khas named Marigold BNB for May 13'2017. The booking was done 2 days prior to my travel plan on May 11'2017.
When I reached to the specified hotel for check-in purposes, found out to my utter surprise that hotel had already been closed 1 month back. There was no trace of that hotel. Tried reaching hotel management staff and didn't received any response.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Madhuramenterprises
from Delhi, Delhi
May 12, 2017
Report
Copy

Payment neither refunded nor order is confirmed after 10 days

Address: New Delhi, Delhi, 110052
Website: www.qlinepackaging.com

Dear concern,
We have done two transactions which were successful in terms of payment but never returned on order confirmation page. And merchant is still not confirming for payments there are asking for many details. And still after providing these details ibibo merchant is not confirming for payment or order.

Herewith i am proving the details of transaction.

First order
Transaction amount*:br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
siddharth746
from Hyderabad, Telangana
May 12, 2017
Resolved
Report
Copy
Resolved

Severe complaint for flight ticket booking

Address: 500034
Website: www.goibibo.com

This is regarding a severe complaint that I have to file for a case which happened to me recently while coming back from kuala Lumpur. I had booked a flight from Kuala Lumpur to Hyd (09/05/2017) via Singapore with the same PNR number. It was a transit flight through Singapore through Tiger Airways. But while returning when I reached airport, the airways people didn't allow me to board the flight as they were saying that there is no layover...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arnab Shaw
from Bengaluru, Karnataka
May 6, 2017
Report
Copy

Cancellation refund

Address: 560017

Name : nabin shaw
Mobile : [protected] / [protected]
Email : [protected]@gmail.com, [protected]@gmail.com
Booking pnr : uye2jp, ug6pqn

These two mentioned bookings were canceled from the indigo website and they also mentioned that refund was processed by them. After 5 days also, we did not receive the refund to our credit card account. Then, we called ibibo group yesterday and the adviser mentioned that they...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
ashmitadas
from Hyderabad, Telangana
May 3, 2017
Resolved
Report
Copy
Resolved

Refundable ticket booked, but deducted large amount while cancellation

Address: Visakhapatnam, Andhra Pradesh, 530003
Website: goibibo.com

I had purchase Air Ticket under PNR no.H29DY from Goibibo for the journey Dubai to Mumbai. While taking the online ticket, it was written refundable. But after taking the ticket & its print out, in the 2nd page, it is written cancellation charges as Giibibo fee - Rs.649 and Airline fee - Rs.3830/-.
Due to my other work urgency at Dubai, I had to cancel the ticket and while cancellation, the Goibibo representative initially told me...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rakhee jash
from Pune, Maharashtra
May 3, 2017
Resolved
Report
Copy
Resolved

Deduction from amount and not as per rules.

Address: Thiruvananthapuram, Kerala, 695002
Website: www.goibibo.com

Hi,
Hi, myself rakhee jash is a travel agent from global travel services. I booked hotel mahamaya palace for my brother mr. Kaustabh kundu. Booking id: htlwsuaunw and htl4hzbtw2. I already spoke to customer care and they told they will give another hotel sara for us.
I booked that hotel for my brother personally. Not from any travel agency. Last hotel mahamaya palace was under renovation and they cant accomodate my relatives....
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Jet Airways
1.1
(2693)
Frankfinn Institute Of Air Hostess Training
4.3
(611)
Qatar Airways
2.2
(195)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR