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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Jan 23, 2025

Complaints 5128

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1769

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3359

So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Ibibo Group / Goibibo

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

Most useful reviews

mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

Featured stories

Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 208

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Address: 500061

Website: www.goibibo.com

This was the email that i got from the goibibo team

Dear customer,

Greetings from goibibo.com!!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in reference to your query under the transaction id: gobusand682d24ec97

Please accept our sincere apologies for inconvenience caused.
br...

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Address: Chennai, Tamil Nadu, 600089

Website: www.goibibo.com

This is my complaint ticket no.[protected]Day of transaction[protected],[protected]After a month). I had booked a domestic flight from chennai to bangalore on 14th june. On the first try, there was transaction failure and my money got debited from the card. I called up goibibo and they assured me it will be refunded in 24 hours. So i went ahead with that confidence and tried booking a second time on your site which was a success (Pnr-ybsg4z)....

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Address: Mumbai City, Maharashtra, 400025

Website: Goibibo

I booked a round trip (mumbai - goa) for aug; first my booking isn't confirmed and they ask me to call via email

I called them up and asked them to confirm the booking - they make me to hold for half an hour and in the end assure that booking will be done

Later i get a message stating that one way is confirmed but return is not - now i had booked round trip, why are you giving me one way ticket
br...

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Address: 122002

Website: www.goibibo.com

I had 5 tickets for Delhi to Srinagar flight on 28th. Due to my son's illness i have requested cancellation of 3 tickets out of those 5 on 26th June & got a ticket number for that cancellation request. The ticket number is mentioned in the subject line. But on 30th of June when I connected with GoIbibo team for the refund amount, I came to know that those tickets were not cancelled & the airline will refund only a nominal amount after deducting...

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Address: 560064

Website: www.goibibo.com

I have made a booking for Singapore Accommodation where has goibibo have given a places where its dangerous and prostitutes areas i didnt like it so i have asked for a refund after all the discussion i have received
This is the mail what i have got from Goibibo still now i have not yet received my funds if i call goibibo their is no Response whats so ever

Hi Mr. Mathad,

Greetings!

This...

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Address: 401107

Website: Ibibo Group / Goibibo

I had travel planned on 24/6/2017 to Delhi via jet airways for which i had booked tickets through go Ibibo where i was using my friend go ibibo account so while booking the ticket we had mention my name harshiv.K.vanarse but their system picked up the name of the person on who account i was logged in which was again incorrectly mention on the ticket as Mr.amarjit.kaur saini where its should be ms.amarjit.kaur saini. so we tried to contact...

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Address: Bangalore, Karnataka

Website: ibibo

Sir,
On June 20 th an amount of Rs.646 deducted from my account without my knowledge. I came to know this amount is credited into ibibo web pvt ltd, Bangalore. I haven't used Ibibo service, but the amount Rs.646 is deducted from my account. Please credit .the amount in my account. .only today I come to know.I don't know why this amount of Rs.646 is deducted from my account. I want to know how this happened....

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Address: Gurgaon, Haryana, 122002

Website: www.goibibo.com

Hi, i have booked a shared car on go ibibo website on june 13th, 2017 to travel from new delhi to chandigarh with pnr no eqreo2a7wd, however, the booking was canceled by the driver and i wasn't able to come through it. When i contacted the official of go ibibo and asked them to initiate my refund for the booking, they said it was already initiated on the same day and i should receive it within 7 working days but still after 15 days i don't...

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Address: Mumbai City, Maharashtra, 440009

Website: goibibo.com

Ashok shahu
It proffessional
Nagpur

To
Consumer court
Subject: hotel owner and managers duping innocent guests

Respected sir/madam,
Having suffered a harrowing and traumatic night on the streets of shirdi last night, i am forced to lodge a complaint against the erring hotel manager and owner of hotel sai sadan.
I had booked a room in hotel sai sadan on 24\07\2017 on...

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Address: Mumbai City, Maharashtra, 400066

Dear sir/ madam,

Iam booking a flight from indigo company and my portal is goibibo than iam cancelled a flight and flight is refundable.

Amount is 9122 but after cancelled a flight booking and amont is refund is 3522 and he or she take a cancellation charges is 5600..

My booking details, booking charges and after cancellations charges recipt are attached so check it... Iam booking a flight with...

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Address: 401107

Website: www.goibibo.com

I have book ticket but unfortunate the date was put wrongly by my self and i have requested to change the dates but both party (Goibibo and jet airways blaming each other) and not helping the client

I have requested lots but both vendor not helping client if they have called immediate after booking

I request to all people don't book the ticket from goibibo they cheat the client and not replying

Goibibo...

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Address: Visakhapatnam, Andhra Pradesh, 530003

Website: www.goibibo.com/common/travellers

Dear sir,
This is regarding complaint against goibibo.com
On 24th of may i have booked the tickets flight from visakhapatnam to chennai and hotel amount of rs.2459.00 has been deducted from my account. And due to some reasons immediately i have cancelled my bookings. Goibibo has sent mail to me as given below...

Maheshfph_20043420
5 jun

To me
Dear mr. Balasubramanyam,
br...

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Address: New Delhi, Delhi, 110059

Website: www.goibibo.com

I have made a booking on 12th june from goibibo. I have done two transactions but first one is failed so i did another payment. But they are saying now that both transactions are successful and this is my fault that i didn't call them. I received failed transaction message so why i will call this is why i did another payment. I want my money back for that failed transaction.

Customer care executive: jogender singh...

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Address: 421002

Website: goibibo

I booked hotel on goibibo for mussoorie named radha residency which is clearly mentioned that it is situated at library chowk (Which is start of mall road) but when we reach there we found that we were cheated and the hotel was having other address. We called goibibo but not got any help. We requested u take strong action against them so that other families should not be cheated like this. This property is situated far from library chowk...

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Address: New Delhi, Delhi, 110092

Website: www.goibibo.com

I was stranded at night because the number of the hotel provided on the app was dead, which was accepted by the hotel manager when i checked in. Location given on the app is a ditch, the exact location is on the top of the mountain. I kept calling the hotel number from 9 pm to 11 pm but no 1 answered the call. Then i called the customer service team and made me wait for 18 mins to connect to hotel. When i came into the room and thew my bag...

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Website: www.gulfair.com

I had a booking in gulfair to delhi on 16june2017 at 9:45 pm from bahrain, i have done webcheck-in and reached airport at 7:45. Checkin counter staff send me to customer service as flight was overbooked and i have connected flight form delhi. I went to customer service and requsted the staff about my urgency to travel as i have to attend my own sister marriage function. Staff requested me to talk to the duty manager nawaf moh'd. When the...

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Address: 120034

Website: Goibibo.com

Am a existing customer of goibibo-a senior doctor of repute practising in delhi. I had booked a hotel (Nonrefundable with full amount in advance) for my annual orthopaedic conference in indore in dec 2017, very much in advance in march and having received confirmed booking i proceeded to book my air ticket also for indore (Through goibibo - as record will show) for my travel and stay between 27th to 30th dec2017. However i was shocked to...

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Address: Chandigarh, Chandigarh, 160072

Website: N/A

Sir,

I am using the above mentioned credit card & never gone in default. On 25 may i have booked ticket from kathmandu to delhi dated 5th june from goibibo using my above mentioned kotak credit card. 8126 was deducted & as per the bank record merchant has claimed the money however i have not received any message, email & ticket. I have contacted goibibo for the same & got a reply that they have not received any payment from...

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Address: Gurgaon, Haryana, 201014

Website: www.goibibo.com

I have booked train tickets which were wait listed and automatically got cancelled.
Firstly irctc deducted charges which were baseless and i have raised separate complaint with them.
But whatever irctc provided - goibibo again deducted rs. 40 and on calling customer care they are hopeless people. Firstly they disconnect your calls and afterwards nobody helps out.

When asked email for escalation, they have no...

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Address: Dakshina Kannada, Karnataka, 575002

Website: IBIBO

An amount of rs1402 has been debited from my savings account for a bsnl recharge through your payment gateway... Ibibo.
Bsnl never received the amount and do they did not recharge. Kindly credit the amount back to my savings account.
I have attached the transaction details of the debited amount.
Also have attaached the mail from bsnl that they did not receive any amount of rs1402, so they did not recharge my phone. Please...

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