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Ibibo Group / Goibibo Complaints & Reviews

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1.8
Updated: Jan 23, 2025
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Ibibo Group / Goibibo reviews & complaints page 236

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R
Ripal Gosrani
from Mumbai, Maharashtra
Apr 10, 2015
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Bus booking cancelled by operator without intimation

Address: Mumbai City, Maharashtra

I have made a booking for Rishikesh to New Delhi for 3 passengers. All of them were girls(my cousins) who have came from abroad for trip to Rishikesh. The booking was for 3 seats in an Innova operated by Harish Tours and Travels. The passengers confirmed the timing from the pickup point from operators contact number mentioned in booking confirmation. Even we got reminder from GoIbibo to reach on time at the pick up point. And at the last...
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dhinapak
from Bengaluru, Karnataka
Apr 9, 2015
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Ticket Amonut Not refunded

Address: Bangalore, Karnataka

this dhinagaran i have booked the ticket and also cancelled it, when i track refund status it shows that amount has been refunded but in my bank account their was no deposition from goibibo my ticket Booking ID is : GOBUSbebb[protected] kindly check it and tell the status Note : if my complaint does not match for this category plz forward it to curresponding one, don' t tell me to send it to correct category my mobile : [protected]...
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H
heisnam suraj
from Baramati, Maharashtra
Apr 8, 2015
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ibibo web pvt. ltd. deducted my account

Address: New Delhi, Delhi

While buying a mobile from greendust.com I have to make a payment of rs 7999 towards greendust.com however i got my one time password (otp) to complete transaction to complete the transaction as directed but though the amount has been deducted from SBI bank account neither i get successful order confirmation message nor the amount was received by the greendust. So, the amount of Rs7999 was wrongly deducted from my account by Ibibo Web. Pvt....
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Sunil K Mehta
from Mumbai, Maharashtra
Apr 8, 2015
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WRONG BUS TIMING

Address: Ahmedabad, Gujarat

We have booked following bus ticket online by GOIBIBO, at the time of booking while selecting boarding location PALADI, bus departure showing 1.15am while after booing message was as below. I lost Rs.1000/- travel agent Mahasagar not entertaining as per him today this bus already left at 10.30 we cannot help contact GOIBIBO. Ultimately we have to took another ticket form MAHASAGAR and traveled (details below). Very painful experience. I want...
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sujiyl
from Bengaluru, Karnataka
Apr 8, 2015
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I lost my money after booking with Hentek Travels through Goibibo

Address: Bangalore, Karnataka

Dear Sir/Madam I have booked a ticket in Hentek Travels through Goibibo online mobile application.The Booking ID is "RBN6K8KS3" and travel date was on April 5th Sunday.Unfortunately Hentek Travels informed that they don't have any partnership with Goibibo who is responsible for booking tickets in their travels.I lost my time and money in order to get a new ticket.Hence Goibibo need to refund the amount which I spend with compensation Regards,...
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saiteja.chegu
from Hyderabad, Telangana
Apr 8, 2015
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Refund of my booking has not done .

Address: Hyderabad, Andhra Pradesh

I have booked a ticket for bus from Visakhapatnam to hyderabad on 5th april using Goibibo mobile application . Later i got a message and call from bus operator saying that bus has been cancelled. So i tried reaching customer care for refund of the payement done for the booking but couldnot reach them . When i tried contacting them through phone it is saying that we should query them using online support, but i am not able to submit it through...
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kirthikamuthukrishnan
from Bengaluru, Karnataka
Apr 8, 2015
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No proper response from the customer call centre

Address: Bangalore, Karnataka

One week before I booked my bus ticket through goibibo website for April 6th.But when I wanted to cancel it, and I could not do it. Eventually I lost my money.The reason why i Could not cancel it was that when i contacted through customer help, they asked me to go the goibibo website and cancel it.But the website never provided any window for cancelling the ticket.The customer care number also was of no help to me.I could listen to only the...
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A
ankitaban
from New Delhi, Delhi
Apr 8, 2015
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No refund received fro cancelled flight

Address: Mohali, Punjab

I had a spicejet flight from Kathmandu to Delhi on 3rd march 2015. The flight was cancelled on 27th Feb. I had booked the flight from goibibo site . Spicejet has refunded the money to goibibo but i still not have received any refund from goibibo. There is no complaint number where i can talk to them . the only number they have directs me to their site. After dropping like 6-8 messages on their website i still have not received any communication...
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Shuchi Saxena
from Chennai, Tamil Nadu
Apr 7, 2015
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Hotel voucher not recieved but My credit card has been charged for the payment.

Address: Mumbai City, Maharashtra

On 3rd April I booked 1 double deluxe room in Suncity Resort, Port Blair using my Credit card through your mobile app. But after completion of booking, I didn't received any confirmation voucher from your end but money has been deducted from my credit card..Rs 2471...Please refund the amount immediately and give me a customer care number that can actually help in such situations. Email id used for booking : [protected]@gmail.com...
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perumal m.p
from Mumbai, Maharashtra
Apr 7, 2015
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I'm Not getting Refund after cancel my ticket

Address: Chennai, Tamil Nadu

HI Goibibo team, I'm Perumal for the last 3 years regularly i'm using goibibo for ticket booking.Last tuesday 31.Mar.2015 i have booked 2 tickets 1. Booking id :GOBUS8A[protected] 2. Booking id :GOBUS462FE[protected] FINALLY my plan was changed so i have cancelled the ticket. but there is no refund for those tickets till today. when can i expect the refund amount.Please make it clear as soon as possible. Thanks, Perumal.M...
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M
MK Srinivas
from Chennai, Tamil Nadu
Apr 7, 2015
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Request for refund of cancelled bus

Address: Chennai, Tamil Nadu

I have a booked a bus ticket from Madurai to Chennai on Karthik Ramu travels. But the bus was cancelled by them and I was informed to make some alternate arrangements. So please make necessary arrangement to refund the amount as soon as possible. Booking reference No: GOBUS23d[protected] PS: I tried to upload this through your site, but while submitting this ticket, it says 500 internal service error. Take care about this. So sent...
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A
Amu A
from Chennai, Tamil Nadu
Apr 6, 2015
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Refund not made for cancelled bus

Address: Chennai, Tamil Nadu

I have booked a bus ticket from Chennai to madurai on 31st of March 2015. On the day of travel I was informed by the travels stating that the bus has been cancelled due to ac repair. I contacted the head office of the travels and I was told that the ttravels would inform goibibo regarding the cancellation of trip. It has been a week and still have not received any refund. Kindly find the attached ticket details and assist on the refund....
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S
Shakti Prasanna Jena
from Pune, Maharashtra
Apr 4, 2015
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Money got deducted from account but ticket not booked and also not refunded the amount

Address: Pune, Maharashtra

On 21st march 2015 i was booking a flight from mumbai to bhubaneswar on the flight goair (G8-244) on the date of 23/04.2015 . I was booking with it my mobile application, i have cleared all the formalities before booking and via my credit card i have also paid the amount of Rs 4250 for my ticket booking . But money is deducted from account but ticket is not booked, then i booked another ticket on the same flight on the same day after 15-20...
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H
haitpt
from Basi, Punjab
Apr 4, 2015
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refund of deducted money for bookmyshow

Address: Chandigarh, Punjab

i have booked 2 tickets for "fast and furious 7" at FUN cinemas chandigarh on 4-4-15 at 2:04PM through net banking sbi online with transaction id ref no. IG00VEZCY1 for Rs.456.18. but the confirmation msg or email was not received on my mobile [protected] and id drhari.[protected]@gmail.com although money has been deducted from my account. please refund the money to my account...
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T
tampu
from Kolkata, West Bengal
Apr 4, 2015
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No confirmation voucher received but money has deducted

Address: Kolkata, West Bengal

On 3rd April I have booked 2 double deluxe room in hotel Kasturi, Gangtok by net banking throuhj your site but after completion of booking I didn't received any confirmation voucher from your end but money has deducted from my account..Rs 14350...please assist...
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S
Sehajbir Singh
from Amritsar, Punjab
Apr 2, 2015
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Fraud schemes

Address: Amritsar, Punjab

First they offer attractive schemes such as 100% refund and 10000 cash back and stuff so that more and more people can book through their website and then change their gocash usage conditions. Now you cant even redeem more that thousand while booking hotels. Haha, whats the point offering so much cash back when a person just cant utilise it. The company is trying the make a fool out of people. Now i have more than 10000 as go cash in my acoount...
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sirajoddin md
from Noida, Uttar Pradesh
Apr 2, 2015
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Re: [#136131] Partial Refund happened instead full refund

Address: Chennai, Tamil Nadu

Hi Mdsirajoddin, Greetings from goibibo.com!!! Apologies for the inconvenience caused and we appreciate your understanding and patience in the matter.refund of rs 200 has been initiated from our end request you to Waite for 5-7 working days to reflect in your account . Kind regards, Goibibo Team [protected] /[protected]Available 24X7) Now download the goibibo app on the go www.goibibo.com/mobile On Wed, 4 Feb at...
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A
abdul hazeeb
Apr 2, 2015
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Ticket not received but amount debited

Address: Chennai, Tamil Nadu

Hi I have booked to travel from Chennai - Madurai by Jet airways on 28-June-2015. Amount is debited but the ticket is not yet issued. I have sent 2-3 mails to the customer service and still there is no response from the 24*7 customer care service. Please check and response at the earliest. ABDUL HAZEEB AKBAR ALI +91 [protected] hazeeb.[protected]@gmail.com CHENNAI - MADURAI JET AIRWAYS 4:45 PM Thanks Abdul...
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A
ayadav33
from Bengaluru, Karnataka
Apr 2, 2015
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Not recived the Refund - Since Feb 16 , 2015

Address: Bangalore, Karnataka

Mail Received from GOIBIBO:ON Feb 16, 2015, , BUT TILL NOW NO REFUND .< Dear Customer, Greetings from goibibo.com!!! This is in reference to your booking from PNQ to BLR for travel date[protected] We regret to inform you that your booking was not confirmed due to a technical error that occurred while you were trying to complete your booking. And as per you discussion regarding booking you wanted refund so its processed. We...
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C
chirag_rak
Mar 31, 2015
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Return my full money you cheat company

Address: Pune, Maharashtra

I have booked hotel on goibibo and as promotional cash back they credited Gocash to my account. Now when i go for booking, it does not allow me to spend more than just 10% of the booking amount. I have more than 6000 GoCash. Please refund my money or allow me to book with full Gocash amount. This is such a fraud from a good company. I will never book the tickets on Goibibo again and will stop others also from booking on Goibibo....
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