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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Nov 25, 2024

Complaints 5127

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1769

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3358

So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

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mail I'd recovery of ibibo.com

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Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints page 232

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Address: New Delhi, Delhi

There was a "MR" appended to the end of my first name. They say it is how their system is designed. None of my friends who have booked the same ticket are facing such a problem. They are not responding to my emails asking them to get my name changed. There is no contact number I can contact them. This has been a very pathetic service on their part. Absolute lack of professionalism!...

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Address: Bangalore, Karnataka

On 7th June I booked online ticket FROM HALDWANI TO DELHI through you website. The Travel Agent name is KINGS HOLIDAY TOURS. Booking ID is GOBUSMOBf[protected] and PNR No. is EYSY446 (3 Seats). The boarding time was 10:30 at HOTEL OK (as mentioned in your msg) I reached there around 9.30pm but bus doesn't arrived till 1:00 am. During this period I was in contact with the travel agent. He gave me the bus number which arrived around 1.00am...

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Address: Kanpur, Uttar Pradesh

Sir, On 14 jun i have booked AC (singh tour & travel) bus ticket FROM KANPUR TO DELHI through you website . The boarding time was 10:30 but doesn't arrive till 12:00 am . After 12:00am bus is arrived but did not stopped in boarding point(rama devi chawraha as mention in your site) . Later i informed by someone that bus is stopped at somewhere atleast 1km ahead from boarding point and before my arrival at that point bus is already gone ....

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Address: Chennai, Tamil Nadu

Dear Sir/Madam, I didn't make any transaction with your network. But for no reason i find a transfer of 1500 from my SBI account to your network with the following message.'TO TRANSFER INB Ibibo Web Pvt. Ltd.[protected]IG0AEBVNU5 TRANSFER TO [protected] STATE BANK OF INDIA O'. I want my money refunded ASAP. Else I'll have to press charges against your company. Please do the needful and refund my money at once. Regards, D...

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Address: Bangalore, Karnataka

i booked a hotel on 13th June 2015. unfortunately i fell sick & not able to travel hence wanted to cancel or postponed the trip. but this GOIBIBO customer service says is i have to should have called on 11th of June to cancel the booking. how in the world possible for me to call you before i could book the hotel. does it make any sense???? this is how you cheat customer... it is better you people beg on the roads than cheating people like...

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Address: Bangalore, Karnataka

Respected Sir, I wanted to bring to your notice on the unfair and deceptive practise that GOIBIBO is running. They gave me a go cash of 500 at the time of purchase however they did not clearly mention about the 90 day expiry, it was maybe somewhere mentioned in there terms and conditions however that was not clear or explicit. Request your action....

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Address: Hyderabad, Andhra Pradesh

I booked my bus from Hyderabad to Goa on 6th June and travelled on 7th June. After doing the payment procedure through Net banking, the transaction was failed on the Goibibo site. So, I did the transaction again and it was successful. But, I just saw today that money worth Rs.900 debited twice from my account.Used phone number for booking was [protected]. Mail id given was: [protected]@gmail.com Please resolve this issue....

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Address: Bangalore, Karnataka

on 07/06/2015 an amount of INR 244.00 deducted from my sbi net banking by Ibibo Web Pvt. Ltd. my SBI A/C no. is [protected]. in transaction it is written as... 07-Jun-2015 TO TRANSFER INB Ibibo Web Pvt. Ltd. Ref. No.[protected]IG0ADLWNI8 TRANSFER TO [protected] STATE BANK OF INDIA OF INDIA. please look into this matter. its a fraud deduction....

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Address: Patna, Bihar

This is reference with Spicejet flight SG658 / Kolkata-Bangalore / 05.06.15 ticket issue in the name of Suyash Khetawat. Booking id / PNR CEP9VR We cancelled the above ticket directly from Spicejet on 31.05.15. M/s Spicejet has informed us refund has been made to M/s Goibibo on 01.06.15 thru which we booked the ticket. However, as per M/s Goibibo website, no refund is pending....

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Address: Khordha, Odisha

I have Booked 4 tickets from Delhi to Bhubaneswar in INDIGO Flight via GoIbibo. During Booking the Flight Timing was showing 18:30 PM on 1st JUN 2013 and so also received the SMS immediately after booking in my mobile about the same timing. While I reached DELHI Airport on 2nd JUNE at about 4:30 PM, came to know the timing shared with me is wrong and my flight already left in the morning....

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Address: Vellore, Tamil Nadu

Dear Sir, I had paid Rs 525 for a cotton pink kurti from jabong but after online payment for the above mentioned, transaction done onbehalf of ibibo web private limited. Transaction Ref no. IGOADQLDD8. Plz refund this amount to my account. Mob no [protected] Regards...

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Address: Thane, Maharashtra

Booked 2 rooms in Dadra Resort Silvaasa, for 13th june 2015 on 31st may 2015 but when i call in the hotel for confirmation of booking Hotel staff told us that we are not in any agreement with GOIBIBO if you are coming overhere with goibibo booking ticket we are not allowed you to stay in our resort i also spoke with Managing Directore of Dadra resort he also said the same things My Booking ID's are HTLVUXJCJV and HTL667PS63 and My contact...

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Address: Pune, Maharashtra

Sir/Madam, Our ticket with Booking ID GOBUSAND23d0d[protected]:PNR-35XGGEJ was initially scheduled on Sat, 30th may, 2015 with the travels SAHARA Travels but due to some technical problems with SAHARA they scheduled our journey on 31st may, 2015. The SAHARA travels told us that they will refund the Sat, 30th may back to our account which has not been recieved yet, Hence we want to know the status. The refund is Rs. 2398/-. The booking...

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Address: Rampur, Uttar Pradesh

I WAS TRYING TO LOAD MY OXIGEN WALLET WITH RS 500 THROUGH MY SBI NETBANKING A/C [protected] BUT AMOUNT GOT TRANSFERRED TO IBIBO WEB PVT LTD VIDE TRANSACTION REFERENCE NO. IGAOACZNALO OF RS 500 ON 03.06.2015 AT 10:01:08 WHEREAS I HAD DONE NO TRANSACTION OR BOOKING ETC. WITH IBIBO. SO PLEASR RETURN THE AMOUNT OF RS500 ASAP IN MY ACCOUNT. I SHALL BE HIGHLY OBLIGED. HIMANSHU KUMAR SINGH ADDL. CIVIL JUDGE (J.D.)/J.M. COURT NO. 1, RAMPUR U.P.-244901 [protected]@live.com Mobile...

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I wanted to recharge tata sky connection of my brother in law through oxigen wallet and had created id for the same and was trying to load that wallet through my sbi net banking a/c [protected] but due technical glitch and unawareness the payment of Rs 500(five hundred)got transferred to IBIBO WEB PVT LTD vide transaction id IGAOACZNALO for Rs500 on 03.06.2015 at 10:01:08pm whereas I had not made any booking with you or done any transaction...

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i booked 2 tickets in an AC bus through goibibo.com on 16th of may 2015.on reaching the boarding point IT was a NON AC bus.on talking to the customer care of the company they assured me a refund of Rs.200 within 15 days but i havent recieved it yet.i again brought it to the notice of company about the refund a week before and they assured me refund in 5 days..and even today on enquiry it says AMOUNT WILL BE REFUNDED IN YOUR ACCOUNT WITHIN...

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Address: Mumbai City, Maharashtra

On 23rd march i made a purchase of online ticket choosing Go Ibibo for 6499.. Travel Date: 10th May Airline : Indigo PNR: ZBMU3A Using a mobile application i made the order. I cancelled the ticket and only partial refund has been processed. As of now, 1574/- only has been refunded. I have tried calling and calling but of no use and still more than half of the amount is pending since 2 months. It seems Goibibo is fraud. Kindly...

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Address: Chennai, Tamil Nadu

Sir, Pls refer to ticket #2746899 on an issue i had raised wih GOIBIBO and their repsonse to that since the last 2 weeks. I am sure you'll undertand the underlying issue if you read it completely and agree that the service rendered has been very poor. You may also notice that GOIBIBO representative handlign this compaint has been highly insensitive and keeps repeating the same thing again and again w/o really caring or understanding about...

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Address: Chandigarh, Chandigarh

i had booked a room Central Park 17 sector 17A, SCO 10-11-12, Chandigarh, India, Booking ID: HTLGANP5EZ for amount rs.2343 with goibibo on 4th may. As soon i booked i realized by mistake i had choosen the wrong dates i immediately called up the the customer care of goibibo and they said we ll get back to u in 24-48hrs. however they call me up after more than one week later saying that your request cannot be done and this booking is not refundable....

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Address: Gurgaon, Haryana

One of the passenger flight ticket has been cancelled from Booking ID:AMD8RJRUS in the month of Feb 2015 but i haven't received my refund yet. I have written to their support(Ticket no: #177930) but i haven't received proper response or refund till now. If i write them, they are sending a formal reply like they are working on it and they will get back to me soon. But they never got back to me. If i ask them for update after few days, They...

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