IndiGo Complaints & Reviews

I am a journalist by profession want to inform you i m a privilege and loyal customer of jet airways and vistara. For the first time i was traveling to indigo i booked a flight with return journey to bangalore. I reached on check in counter at 8:55am my flight departure was at 9:35am. I asked with check in staff to check in they told me that gates are closed you cannot go i asked several times they wasted my 10 mins and said you cannot go i had to rescheduled my flight and to pay for another next flight. The staff you trained should not be greedy for incentives i seriously in my mind a very positive customer conscious image about indigo. But seriously when the person behind me in the queue who was travelling from dehradun to bangalore told me that you are allowed for the 9:35 flight if you want i got surprised that the airline like indigo do these trics to earn money. I m a common person with truly honest with my profession not able to think what to say. At the end i just want to say i will never ever book a flight with you again. Train your staff (Mainly the rows in h-04, h-05, h-07 check in counter at t1 d igi airport) not to be greedy, stop play these trics and stop gossiping while wasting the customers's time. You can even check on video recording how much they waste the time even they could easily made my boardingpass. They don't know the value of money we spent i could also raise my voice easliy but didn't do it as there mu be some diff between the humanity and insensitivity.

I had booked a flight from ccu to bkk on 3rd dec 17 (6e-075) pnr no lfe3gq. I enquired to the customer care and was informed to reach airport 4 hrs before the departure of the flight. I requested the representative if i can reach 2 hrs prior but the person was very rigid for 4 hrs. And said indigo will not be responsible if the flight is missed. I reached the kolkata airport 4 hrs early but there was no body at the airport from indigo side. I was informed that it will another 1 hr for the checkin counter to open. I had to stay in an hotel near airport for reaching 4 hrs early and at the airport the counter opens after 7am abt 3 hrs prior to the departure.

For your casual behavior i had suffered and i wand a refund of my lodging charges of inr 5000 which i had to spend extra.
Vikas kapoor
[protected]

I am lekshmi khanthan i uploaded my resume in shine.com. I got a call yesterday from the guy named vignesh aacharya his mob is [protected] he told that i was shortlisted in indigo airlines as ground staff so asked me to pay 2500 he said tat it is refundable so i payed it. Later he conducted telephonic interview and told next day tat i was recruited then again he told to pay 10, 500 immediately to get the call letter to

Account name : pankaj singh
Account number : [protected]
Ifsc code : sbin0060336

I refused to pay it. I asked for refund now but he was asking my card details i refused to give those details he is not anwersing properly he told me tat he cant give back my money and not to disturb him again... Now am trying to reach him him but he is not picking my phone call... Pls kindly help me to get back my money.. Pls refund my money...

I had a flight on 1st dec 2017 at 5:30am from singapore to delhi and there was a halt in bangalore for 2.5 hrs. From bangalore i purchased 2 liquors "chivas regal". One of the guy who issued my boarding pass from banaglore asked me to put liquors in checkin baggage and when i received my checkin baggage it was broken along with that liquor bottles. I can send you pic as well. This is how you take care of baggage.

I want to register complain against indigo airlines regarding cancellation charge as they have charges to high amount my booking amount was 2442 and 2025 they have charges cancelation amount
Is this n valid refunded amount?
Pnr number jybh8p
Can u just let me know how the charges are being charges as in ticket amount of rupeea 2400 u r charging cancelled amount or charges as 2000 then what is the meaning of booking refundable tickets???

Ref: pnr no y7jq3y & flight – 6e-654 date – 11th nov 2017. Travelling to chandigarh via bombay. I have reached bag drop/check in desk by 4.25 am for my 5.20 am domestic flight but we were refused to travel in the flight stating we are late and cannot accommodate in the flight and asked us to meet indigo helpdesk and they tried reaching boarding point and allowed us to board the same flight (In between 15 mins delay in meeting office staff). After security check the said boarding is already closed. Again they asked us to meet the same office staff and she said there is no other flight to reach bombay and after sometime she said there is a direct flight to chandigarh but we have to pay full amount (45000 rs for two people) as per that day rate. After few minutes argument they asked us to pay rs 6400 and gave us new boarding bass which is same flight i suppose to transit from bombay. If they allow us to board at 4.25 am we might have travelled in the same flight. And like us another 4 passengers were in helpdesk for the same reason. By looking this we feel like wantedly they didn’t allow us to travel and collected rs 6400.

I am a banker and a regular traveller on ur indigo flight and would like to bring to light the very casual and indiffrent behaviour of your ground staff who was manning the ticket counter.
On 11/7/2017 i was on ur flt 6e356 on way to nagpur. Since i had a torn knee ligament my i sought an aisle seat from the staff at the counter and told her of my problem. But instead of helping me out very coolly she told me that no aisle seat was available and allotted me a middle seat 6b.

On board the flight when the flight was about to take off i noticed nobody had occupied the aisle seat adjacent to me and a few other aisle seats at the back also i found were vacant. I was surprised and felt hurt at this unhelping attitude of your staff and i felt i must bring it to your notice and hence this letter.
I just returned from my trip back home.
Such attitude of your staff only helps to sully the image of a fine institution like yours, hence i felt the need to bring this to your notice. This letter to you is with just that hope that nobody else gets to face the same ignomy. Hope you will instruct your crew accordingly.
Thanking you

With regards
Haridas kp
Mob [protected].

Flt 509 flies between nagpur - indore - delhi - ranchi sector. But i am not able to book ticket for nagpur ranchi for this flt as indigo website does not show this flt available. Until a week ago it was shown and available for booking. But from tuesday it is not appearing. Pl look into it and update the website. Flt 436 between ranchi nagpur has the same problem.

Trip id[protected]/11/17
Last lap indigo 6e342 bom 14:25-18:10 pat on nov 20. Two senior citizens, m76&f67 were refused travel at bag drop/check in desk by lady staff though we reached just before 13:40, closing time. All pleads failed. Paid rs.10262 extra for new ticket @ 14:10 for 6e786 on nov 21 which is illegal.
Demand refund and apology.

1. My son's flight was scheduled to take off at 8.50 pm.

2. My son cheques at the counter 7.00 pm.

3. Which is one hour fifty minutes prior to takeoff.

4. Your ground staff at delhi airport refuses him boarding pass saying he is late. (One hour 50 mins is late.)

5. He has to buy another ticket spending rs. 11, 000/-

6. I want my son's hard earned money back.

7 why should he pay for their mistakes.

Name : avinav bhumra

Date of travel : 5th nov

Destination : delhi to pune

Pnr : z8brsl

Flight no : 6e-671

I booked a flight from banglore to patna dated 28th nov 2017 and i reached 40 min prior to departure time and i was not allowed to board the flight saying that i was 5 min late. I requested the concerned executive as well as manager of indigo airlines and they didn't even bothered to listen to me. This is so disgusting and worst experience i ever had. Due to this reason i had to book another flight worth rs 8000. When i entered inside the airport i got to know that indigo fight didn't departed at the scheduled departure time. They are just trying to cheat and make extra money from customers. Some strong action need to be take against indigo airlines

Hello,
I (Mahima mehta) have travelled by flight 6e 56 on 16th nov 2017 along with my toddler from dubai to chandigarh. Seat numbers 5a and 5b...
I am highly disappointed with the services of indigo staff as they showed zero concern over a toddler travelling and submitted our stroller 55 minutes late to us even after the flight arrived well before time.
First of all the whole purpose of carrying a baby stroller is convinience for the accompanying adult as well as toddler itself. But it seems indigo has no understanding for this convinience as the stroller is supposed to be given right at the flight exit. When i asked for it i was directed to the luggage belt that my baby's stroller shall arrive there. My luggage arrives almost in the end after waiting for 45 minutes at least and even then when i didnot receive my baby's stroller on complaining to a ground staff it was handed over to me in another 10 minutes. This was a horrible experience as due to absence of stroller i was unable to manage the luggage and toddler both (No aid was available on payment even at the belt on chandigarh airport) and moreover my baby cried endlessly for almost an hour until his stroller arrived.
My baby is accustomed to sitting at ease in his stroller and that's the whole purpose of carrying it but what is the use if indigo airline staff can't even understand convinience and comfort for a small 2 year old???
Very bad experience at indigo!

We four missed indigo flight 6e 188 (Pnr lypnpp) on 19.11.2017 from chennai to port blair by 15 mins, at that time we asked indigo customer care enquiry inside chennai airport for alternative option. She told that they will give 20.11.2017 date flight which costs around 40, 000 after adjusting current ticket we have to pay around 20, 000.
We surprised after checking online for 20.11.2017 total fare itself for 4 pax is 28, 000 only.
Second thing is we asked any cancellation or no show refund is possible. They said no.
But after 2 hours i called to your indigo customer care they told no show refund is possible and refunded rs.1, 380.
We really sorry to inform you that we faced a worst customer service airport indigo customer care.
Giving a wrong information on a emergency time and not supporting on that time.
Is the airport indigo customer care is not knowledgable or not having support mind
We really shocked by their worst support and wrong commitment
Am sorry for posting this to social media, its just to make public to make aware

Regards,
Arun prasad
[protected]

Have lost my boarding pass and i need a duplicate of it for official use.

Name: prakash n

Pnr no.-u97uhf
Indigo airline 6e 985 from coimbatore → new delhi on 26 jun 2017
&
Pnr no.-v7bykl
Indigo airline 6e 3752 from new delhi → coimbatore on 19 jun 2017

Kindly process my request as soon as possible since it's urgent for me to submit the same in my office.
br...

It’s just unacceptable experience with indigo airlines which makes me decide about not repeating to travel with them again.

I was being informed about my luggage not being loaded with my flight and it was at my origin location ones i reached to destination. I still cooperated and waited till i received my luggage arriving in next flight but it was surprising when i received my luggage it was badly damaged and it was sent wrapped up in same damaged condition in such a way that i cannot use my bags anymore.

Above all when i called to airlines about the status of luggage received, there was a girl who gave her name as simran was really rude and not ready to listen my complain also.

I had booked for a travel scheduled on 10th november 2017, from lucknow to chandigarh, via a connecting flight from new delhi (It was a single booking with a pnr no - chzynk). The carriers were indigo flights 6e-423 (Lko-del, scheduled departure at 10.40 hours, arrival at delhi at 11.55 hours) & 6e-937 (Del-ixc, scheduled departure at 13.50 hours, arrival at chandigarh at 14.45 hours). Reminding the gap of 1 hour and 55 minutes at delhi.

The flight from lko departed 1 hour and 40 minutes late (12.20 instead of 10.40 hours) and because of this my connecting flight to chandigarh was missed. Indigo told me they could not arrange another flight to chandigarh on the same day and i had to travel via road, cab service provided by them.
Now i have few queries.

1. When my flight got delayed by 1 hour and 40 minutes (Whatever is the reason) and i had 1 hour and 55 minutes at delhi to catch the connecting flight, thus leaving me with 15 minutes only to catch the connecting flight, which is humanly impossible considering their rules. Now, what i think they should have done. First option being, they should have informed me the possibility of missing the connecting flight and thus given an option to travel or not. At indigo counter of lucknow airport, i even asked whether i would be able to catch the connecting flight or not to which they gave me a confirmatory answer (That it is their responsibility to arrange the flight). Alternatively, they should have made another arrangement or delayed the connecting flight (As both flights were booked together with a single pnr).

2. On landing at delhi, few persons from indigo were present near the carrier to escort the passengers travelling via connecting flight (Possibly due to the delay). Upon enquiry, the person assigned for escorting passengers to chandigarh replied that my flight had been delayed. But when i asked again (As internet was showing departure at right time), he yelled me in a very rude way ‘whether i know more you’. Not the least, we had a time of 30 minutes to board the flight. He made us roam in the airport bus for 30 minutes without any announcement and finally dropped at the arrival point telling to enquire at the indigo counter, where they informed that the flight had departed at right time.

So if indigo gives us a single pnr for two connecting flights and the first flight is getting delayed, why not to delay the second flight by default. Else provide us a second accomodation the very same day. If that is not possible inform beforehand giving an option not to travel. And after all there is no compensation. Are we paying for such mismanagement by indigo? And why i paid to travel via road. It feels like we are being exploited by this carrier, as there were also several other passengers who faced the same scenario, all travelling via indigo.. It is simply recklessness by indigo.

3. Finally, why should not i be get compensation for the delay in the flight and the missing the flight (Which are completely the faults of indigo)? I did not pay to travel partially via road with all the pollutions. This led to loss of money, energy, time and gave me a lot of psychological pain.

Disappointment with indigo airlines staff

My parents were travelling from goa to mumbai 6e – 418 also to mention a wheel chair passenger they had their worst experience with indigo airlines even though they have been travelling for a very long time. They reached the airport at 3:45 pm for an 5:10 pm flight. (According to the rules on the ticket page a passenger is allowed to check-in 1 hr prior to the departure gate closing for a domestic flight) they were delayed as they were waiting for the wheel chair at the indigo counter outside the airport because that’s the rule for a wheelchair passenger. So by the time they reached the counter it was 4 pm.
2 indigo attendants names preeti and gauri who were at the counter check-in their baggage and then after 10 mins (4:10) they informed my parents that they were late for the flight they would have to book another flight to mumbai. The staff at the counter refused to give them a seat (No seats available) and made them pay rs 5600 for another ticket and booked them on 6ê 468 which was a 5:40 pm flight. My parents tried to make a point but the staff refused, in the mean while my father also overheard the announcement at 4:15 that boarding had started for flight 6e-418. (Also as mentioned on the boarding pass boarding gate closes 25 minutes prior to the departure time) so if the staff at the counter didn’t have to waste so much time then i don’t think this would have happened they also mentioned that the flight was full and there were no seats.

I agree that most low-cost airlines find different ways of recovering cost and also that there are passengers who subject to load too. But if a passenger has already booked a wheelchair one day prior their travel then why would the passenger not travel and the seat be given to another passenger. I think we are educated enough that when we want to cancel a flight we can just call the airlines and do the same. But how could you give a seat to someone else, i am sure indigo will have a new rule which is “you don’t reach before time then we donate your seat to someone who is willing x amount and you can more for another seat”.

This is very odd behavior of indigo staff to treat senior citizens in this manner and it’s an eye opener for how indigo manages to recover cost.

I need the management to explain the same and i don’t need a standard social media response which is done through crm that we are sorry for the inconvenience because you clearly not sorry and this is no way of treating old people when they clueless and they are dependent on help from the staff.
Also if any more clarifications you check your system to see the time the boarding pass was actually shared with my parents to get a better understanding. And please don’t tell me that the management won’t be able to pull out that sort of information from a system.

If my parents were there on time was delayed at the counter outside the airport then i don’t think it’s my parents to be blamed or that we had to pay rs 5600 for another ticket. Kindly request a genuine explanation to this and not some random customer complaint response.

Hi,
I just want to escalate one issue regarding the cheating by your staff. We booked a fph package for dubai which was starting from 22nd nov, 2017 to 26 november, 2017.
We were two families and in this package we booked two rooms of hotel (Savoy suites hotel apartment) and flight of indigo.

We applied visa through indigo on 13th nov and out of 7 applications 6 was processed on 16th november. One application in the name of amit kumar was not processed till 21st november.
I was in regular touch with indigo customer care support regarding visa and every time i called their customer support, if was assured to have visa by 21st november but it was not approved till that time.
My application was not on hold, not cancel and the last status was that application is under security check. Because of this situation we were running out of time and we need to take decision either to cancel out the trip or to reschedule this.

We called on goibibo customer care and ask to help us out to reschedule this and they told that your hotel is nonrefundable and no amendable so we can't help you out. I request them to please try once as we don’t have any option left. Finally they told us
About the penalty charges that hotel is asking about to pay 11718 inr as penalty amount for one room and there are near about 20000inr per family for flights as well.

We request to help us out and we were also in the discussion with indigo representative to help us out.in the meanwhile goibibo reprenstative (Mr. Tushar) told that there is fair hike in the hotel, so now we need to pay19418 as penalty amount per room. Can you be live that in 15 minutes penalty rates are revised? This is simply harassment from your side.

In this whole scenario, we paid near about 80000 inr as penalty amount for two families.

One more thing i want to include that mine visa is approved on 10.00 am on 22nd november (The day on which we supposed to fly). So it looks like it was done intentionally.
We are going to file a case against goibibo and indigo as well and we are already started working on it.

I just want to let you know that we are not going to take it easy and we have registered a complaint with pmo office as well and same will be registered with civil aviation ministry.

Following are the mobile numbers on which package was booked.

[protected]- amit kumar
[protected]- piyush singh

I have booked flight 23 nov 17 morning 6:20 flight 6e 458 everything was done
I was in queue meanwhile my kid asked for washroom it took 4 min when i back to counter they cancelled my ticket and sold it out in higher price.
Now can we know that seat was vacant after my forced cancellation or sold out
In same time in what price by indigo airlines 6:10

Flight no - 596 (Kolkata mumbai) 31/10/2017 @ 17:00 for deepika dessai and hitesh sindhu.

I was issue ticket and then was denied from handing over my boarding pass. Due to rude nature and unnecessary ego of the ticket issuer.

This was so disturbing, that i was issued the ticket, than why was i not allowed? They were so stubborn and insensitive. I just cannot forget the traumatic situation that guy had created, simply not acceptable. My sister being from the same background i know there is load and trim done once the check-in and ticket issued. Than why was i not allowed. And i am also aware, if staff wanted, they could, then why?