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Updated: Apr 3, 2025
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IndiGo reviews & complaints page 187

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D
Dhandapani Gopalakrishnan
from Bengaluru, Karnataka
Dec 1, 2017
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unnecessary charges

Ref: pnr no y7jq3y & flight – 6e-654 date – 11th nov 2017. Travelling to chandigarh via bombay. I have reached bag drop/check in desk by 4.25 am for my 5.20 am domestic flight but we were refused to travel in the flight stating we are late and cannot accommodate in the flight and asked us to meet indigo helpdesk and they tried reaching boarding point and allowed us to board the same flight (In between 15 mins delay in meeting office staff)....
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haridas
from Ajmer, Rajasthan
Dec 1, 2017
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unhelpful behaviour of ticketing staff reg

Address: 680582

I am a banker and a regular traveller on ur indigo flight and would like to bring to light the very casual and indiffrent behaviour of your ground staff who was manning the ticket counter.
On 11/7/2017 i was on ur flt 6e356 on way to nagpur. Since i had a torn knee ligament my i sought an aisle seat from the staff at the counter and told her of my problem. But instead of helping me out very coolly she told me that no aisle seat was...
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Anil Kumar Jamuar
from Ranchi, Jharkhand
Nov 30, 2017
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problem in booking

Address: Gurgaon, Haryana, 440013

Flt 509 flies between nagpur - indore - delhi - ranchi sector. But i am not able to book ticket for nagpur ranchi for this flt as indigo website does not show this flt available. Until a week ago it was shown and available for booking. But from tuesday it is not appearing. Pl look into it and update the website. Flt 436 between ranchi nagpur has the same problem....
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s.k.ganguli
from Patna, Bihar
Nov 30, 2017
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refused boarding though reached at bag drop/checking on time

Address: Patna, Bihar, 800001
Website: consumercomplaints.in

Trip id[protected]/11/17
Last lap indigo 6e342 bom 14:25-18:10 pat on nov 20. Two senior citizens, m76&f67 were refused travel at bag drop/check in desk by lady staff though we reached just before 13:40, closing time. All pleads failed. Paid rs.10262 extra for new ticket @ 14:10 for 6e786 on nov 21 which is illegal.
Demand refund and apology....
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L
leensbhumra
from Pune, Maharashtra
Nov 29, 2017
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extra money spent

Address: Pune, Maharashtra, 41102

1. My son's flight was scheduled to take off at 8.50 pm.

2. My son cheques at the counter 7.00 pm.

3. Which is one hour fifty minutes prior to takeoff.

4. Your ground staff at delhi airport refuses him boarding pass saying he is late. (One hour 50 mins is late.)

5. He has to buy another ticket spending rs. 11, 000/-

6. I want my son's hard earned money back.
br...
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Prashant Rauniyar
Nov 28, 2017
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worst experience with indigo airlines

Address: 560035
Website: Indigo airlines

I booked a flight from banglore to patna dated 28th nov 2017 and i reached 40 min prior to departure time and i was not allowed to board the flight saying that i was 5 min late. I requested the concerned executive as well as manager of indigo airlines and they didn't even bothered to listen to me. This is so disgusting and worst experience i ever had. Due to this reason i had to book another flight worth rs 8000. When i entered inside the...
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Mahima Aditya Dhingra
from Mohali, Punjab
Nov 28, 2017
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complaint regarding delay in giving baby stroller on arrival

Hello,
I (Mahima mehta) have travelled by flight 6e 56 on 16th nov 2017 along with my toddler from dubai to chandigarh. Seat numbers 5a and 5b...
I am highly disappointed with the services of indigo staff as they showed zero concern over a toddler travelling and submitted our stroller 55 minutes late to us even after the flight arrived well before time.
First of all the whole purpose of carrying a baby stroller is convinience...
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Arunkrish1602
from Mumbai, Maharashtra
Nov 28, 2017
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wrong information and poor support in chennai airport

Address: Chennai, Tamil Nadu

We four missed indigo flight 6e 188 (Pnr lypnpp) on 19.11.2017 from chennai to port blair by 15 mins, at that time we asked indigo customer care enquiry inside chennai airport for alternative option. She told that they will give 20.11.2017 date flight which costs around 40, 000 after adjusting current ticket we have to pay around 20, 000.
We surprised after checking online for 20.11.2017 total fare itself for 4 pax is 28, 000 only.br...
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Prakashprakki
from Bengaluru, Karnataka
Nov 28, 2017
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requesting duplicate boarding pass

Have lost my boarding pass and i need a duplicate of it for official use.

Name: prakash n

Pnr no.-u97uhf
Indigo airline 6e 985 from coimbatore → new delhi on 26 jun 2017
&
Pnr no.-v7bykl
Indigo airline 6e 3752 from new delhi → coimbatore on 19 jun 2017

Kindly process my request as soon as possible since it's urgent for me to submit the same in my office.
br...
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J
JalpaK
from Panaji, Goa
Nov 25, 2017
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delayed and damaged luggage received.

It’s just unacceptable experience with indigo airlines which makes me decide about not repeating to travel with them again.

I was being informed about my luggage not being loaded with my flight and it was at my origin location ones i reached to destination. I still cooperated and waited till i received my luggage arriving in next flight but it was surprising when i received my luggage it was badly damaged and it was sent...
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D
drsarojsahoo
from Lucknow, Uttar Pradesh
Nov 24, 2017
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exploitation by indigo

Address: Lucknow, Uttar Pradesh, 226014

I had booked for a travel scheduled on 10th november 2017, from lucknow to chandigarh, via a connecting flight from new delhi (It was a single booking with a pnr no - chzynk). The carriers were indigo flights 6e-423 (Lko-del, scheduled departure at 10.40 hours, arrival at delhi at 11.55 hours) & 6e-937 (Del-ixc, scheduled departure at 13.50 hours, arrival at chandigarh at 14.45 hours). Reminding the gap of 1 hour and 55 minutes at delhi.br...
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P
PerksofBeingZany
from Mumbai, Maharashtra
Nov 24, 2017
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unnecessarily made us purchase another ticket

Address: Mumbai City, Maharashtra, 400016
Website: www.goindogo.in

Disappointment with indigo airlines staff

My parents were travelling from goa to mumbai 6e – 418 also to mention a wheel chair passenger they had their worst experience with indigo airlines even though they have been travelling for a very long time. They reached the airport at 3:45 pm for an 5:10 pm flight. (According to the rules on the ticket page a passenger is allowed to check-in 1 hr prior to the departure gate closing...
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A
Amitruhela1981
Nov 23, 2017
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false commitment

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I just want to escalate one issue regarding the cheating by your staff. We booked a fph package for dubai which was starting from 22nd nov, 2017 to 26 november, 2017.
We were two families and in this package we booked two rooms of hotel (Savoy suites hotel apartment) and flight of indigo.

We applied visa through indigo on 13th nov and out of 7 applications 6 was processed on 16th november. One application...
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S
sanju02101978
from Noida, Uttar Pradesh
Nov 23, 2017
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cancelled ticket on boarding gate and sale out it on higher price

Address: New Delhi, Delhi
Website: makemytrip.com

I have booked flight 23 nov 17 morning 6:20 flight 6e 458 everything was done
I was in queue meanwhile my kid asked for washroom it took 4 min when i back to counter they cancelled my ticket and sold it out in higher price.
Now can we know that seat was vacant after my forced cancellation or sold out
In same time in what price by indigo airlines 6:10...
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Deepika Dessai
from Mumbai, Maharashtra
Nov 23, 2017
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missed flight due to rude indigo ground staff

Address: Thane, Maharashtra, 421201
Website: www.goindigo.in

Flight no - 596 (Kolkata mumbai) 31/10/2017 @ 17:00 for deepika dessai and hitesh sindhu.

I was issue ticket and then was denied from handing over my boarding pass. Due to rude nature and unnecessary ego of the ticket issuer.

This was so disturbing, that i was issued the ticket, than why was i not allowed? They were so stubborn and insensitive. I just cannot forget the traumatic situation that guy had created,...
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N
Nikhil Kantan
from New Delhi, Delhi
Nov 22, 2017
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damaged baggage

Myself nikhil kantan travelled with my family through indigao airlines from new delhi to varanasi on dated 18th november at 4.30 pm from new delhi,
When i reached in varanasi i found my on leather baggage (Buying price rs 20,, 000) in damage condition, pics attached, i tried to coordinate this with baggage handling department in varanasi but i didn't get any good repose from them and then i called to customer care but they are also...
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R
Renusk
from Bengaluru, Karnataka
Nov 22, 2017
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total money not refunded on total refundable ticket by makemytrip

Address: Bangalore, Karnataka

Dear Sir,
I had booked the ticket from Bangalore to Varanasi through MakeMyTrip and within minutes i cancelled it on 01/11/17 as due to website problem it was booked from Varanasi to Bangalore. The ticket was total refundable but i have received only Rs. 6, 370. I complained but they replied that Airlines has taken the Penalty money. As i am a frequent customer, it is my humble request my total money should be refunded. Booking Id...
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Ravzin
from Bengaluru, Karnataka
Nov 22, 2017
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some items missing inside the baggage

Address: Bangalore Urban, Karnataka, 560085

Hi.. I travelled from dubai to cochi on 21st nov night 10 30pm flight number 6e 68 and i was having a domestic flight from cochi to bangalore on 22nd nov 5 30am flight number 6e 521. When i came back to my home and i found that there was some missing things inside my baggage which i purchased those things from dubai... I really felt upset after knowing that these items were missing from my baggage. Would really appreciate if this issue is...
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Latha Karuthedath
from Vijayawada, Andhra Pradesh
Nov 22, 2017
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i missed my flight from delhi airport to kochi on 21/11/2017 in spite of arriving more than an hour in advance

I missed my flight from delhi to cochin yesterday, nov 21, 2017 trip id [protected]. When i arrived, i found one long queue for flights to different destinations. Even the counters to different destinations were not specified. There was an airline staff stationed there just to watch over the queue. When i reached the counter, i was asked to rush to another counter with my baggage. When i reached, they said the gates were closed and i couldn't...
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Y
Ysfabi16
Nov 20, 2017
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very poor customer service

Address: 15258

Good morning,

Sir/madam

I would like to register a complain about your ground staff at the checking counters in hyderabad. It was very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th...
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