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Last updated Oct 30, 2024
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K
KirtiShah
Oct 11, 2017
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unlawful and illegal phone calls to customers residence.

Dear sir / madame :
My name is kirti l. Shah and i have been flying on indigo for the last 5 years. When i am in india.
My pnrs are as follows.
R7i9hv. Bom-ccu-del. Kirti l. Shah
N74s7v. Del-nag-bom. Kirti l. Shah
Hd2rnd. Bom-ccu-bom. My team. Vessaoker, bamaniya, gomes.

Stop calling my usa residence number +[protected] in the middle of the night regarding schedule change etc. My...
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L
Lala bhai
from Imphal, Manipur
Oct 10, 2017
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regarding claim against cancellation ticket

Address: Ranchi, Jharkhand, 834005

Dear sir/madam,
I have canceled ticket but still not credit my account against cancellation ticket amount so. I am requesting to you please credit my ticket amount..
And the detail as below.

Pnr no - ngguxn
Name - santosh kumar sinha
Account no - [protected]
Ifsc code - bkid0004598
Branch - harmu, ranchi
State - jharkhand

Thanking you
With regardsbr...
+2 photos
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U
Ujjaini Ray
from Chennai, Tamil Nadu
Oct 10, 2017
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missing 2 bags

Hi,

I am raising this complaint against indigo airlines, we boarded the flight number 6e534, pnr: uftvpq, from kolkata to chennai on 9th october 2017, flight was at 6:20 pm ist but they didn't inform us firmly that it will be 3hours 30 minutes late, while taking boarding pass they informed flight is on time, then we boarded the flight at 7pm ist and the flight started moving exactly at 9:55pm ist, we didn't have the access...
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S
Sanchit777
from Dehra Dun, Uttarakhand
Oct 9, 2017
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delay in flight

Address: New Delhi, Delhi, 110001

My father is a regular traveller and usually travels with indigo airlines but never had such a bad experience. The delay in the fight due to bad weather condition can't be ignored but the response, support and feedback from indigo staff at the airport was not at all accepatable. Such untrained staff and they don't even know how to respond or react in such situations or how to make your customers feel comfortable or satisfied. And the refreshments...
+1 photos
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S
Syam.menon
from Hyderabad, Telangana
Oct 9, 2017
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indigo airlines damaged check-in baggage

Address: 500081

Dear sir/madam,
I travelled by indigo airlines from kochi to hyderabad on 8th october 2017 late evening (Via flight 6e 263). Upon arrival in hyderabad, i noticed that my check-in baggage was tore from one side due to mishandling by air lines staff. I immediately searched for a indigo on-ground personnel but no one was available. Since it is a late night arrival and i am new to the place i was not in a position to search more and...
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D
DianaSantos
Oct 8, 2017
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wrong information can cause huge problems

I was a customer, diana santos in a flight to bagdroga to kolkata and then to bangkok on the 6th of october 2017. Your services will be worst then a can aspect in a low cost company. First the check in only open at 7:20p. M and the flight it was at 8:45 p. M, as you know in india the immigration services takes so many time to cross through the security check at 8:20 p. M and when i was there it was already on boarding time and i couldn't...
+1 photos
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K
KIRAN UDAY
from Yarada, Andhra Pradesh
Oct 7, 2017
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not allowed to board the indigo airlines though we are at correct time at the gate

Address: Visakhapatnam, Andhra Pradesh, 530007

We are 7 passengers travelling from banglore to visakhapatnam

I am attaching boarding pass for reference. Below are the pnr details for the colleagues
Seit9d indira devi
Mdur2d praveen rao
E8ifjf bds kishore
Nyfwrc g uday kiran

The staff at the gate was very rude, we not allowed to board the flight as we said that we are late and the gate is closed. We asked the same to the airline...
+1 photos
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S
suri sabbi
from Delhi, Delhi
Oct 6, 2017
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rude nature of staff

Address: Thiruvananthapuram, Kerala, 695011

At trivandrum domestic airport one of indigo staff, didnot allow me to take boarding pass and luggage check in, even though i reached 45min prior to scheduled departure time (9:30am) (In ndigo itinerary they have clearly mentioned that boarding gate closes 25/45 minutes prior to the scheduled time of departure for domestic/international sectors), it's domestic flight i reached 45min prior to the time. But he behaved rudely, i got scare, it...
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T
teteatetewithbharat
from Mumbai, Maharashtra
Oct 6, 2017
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flight took off without its passengers as boarding gate closes for no fault of ours

Address: 400706

We had taken a round trip flight from mum - hyd - mum.
Invoice no. Ts1aw[protected]
Pnr : hcf23g flight no : 6e - 235 from : hyd to : bom. Our flight was scheduled in the wee hours of 5th october 2017 at 05:35 am. Despite my family making it before time at the airport and clearing the formalities at the ticket counter, the security checks at gmr were inordinately delayed for more than 40 mins (Especially female security verification)....
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N
Nv Bhaskar Rao
from Bengaluru, Karnataka
Oct 3, 2017
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cheated and compelled to cancel and buy fresh tickets

Address: 560097

Today at hyderabad airport indigo supervisor and staff forcibly made me buy fresh tickets by denying me check in into 6e6417 flt to bangalore. Despite coming in time for check in.
Realising delay in long q when approached staff, for early check, they delayed me by cross-examination, and at 1308 hrs told me counter closed and refused to listen.
I had to pay rs.4884/- to buy tickets for 1510 hrs flight
Pnr no. Lbwcqmbr...
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L
Lino Lukose
from Bengaluru, Karnataka
Oct 3, 2017
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disallowing patient passenger

Worst flight ever. Behaviour of staff and manager is harsh. Booked 2 tckts from bom to cok, (Departure time 11:15am) reached airport at 10:30 am due to traffic block and patients condition. The staff disallowed my mother and patient grandmother (Age 78) to board the flight, insisted to book another ticket for next flight without refund. No care was taken by the indigo ground staff. This is completely unprofessional. When i heard about all...
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S
SanghamitraBarman
from Bengaluru, Karnataka
Oct 3, 2017
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unprofessionalism of indigo team members and making passengers cancel their tickets almost by force

Address: 520055

We had booking done for indigo airlines flight # 6e 457 on 3rd oct from b'lore to ghy at 7:45am. We had web-checkin done. We reached airport at 6:55 and was at indigo counter by 7:05am. We were given boarding pass and were asked to hurry up as we were getting late. Although they knew we were getting late, there was no one from indigo to escort us for faster security check in and getting us earlier to the flight. Luckily there was no rush...
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K
kovaprath narayanan
from Alappuzha, Kerala
Oct 2, 2017
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loss of baggage with no 0312437804

We were travelling on indigo flight no 6e 89 today from dubai 0910am to calicut 10.00am and at the belt no 2 we found missing one luggage with tag no [protected] out of three luggages carried by us. We repoted to the luggage desk with a form filled up and got the signature of a customs officer. We were told to contact [protected] and [protected] and i found no response so far from these nos.
There was a leftout luggage with tel no[protected]...
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J
Jhumpu
from Ingraj Bazar, West Bengal
Oct 1, 2017
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bad behaviour of flight attendants

Address: Gurgaon, Haryana

I was returning from my puja vacation from bhubaneswar to kolkata on 30th september by indigo flight number 6e 598. The flight attendants on board lisa, nikita and arpeeta were very rude and impolite. I was travelling with six senior citizens., 3 children, a pregnant lady. They took no trouble to help us rather kept abusing us repeatedly, were irritable and didn't have the minimum manner which we expect from them. Some action should be taken...
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N
Neha Mawa
from Kachhwa, Uttar Pradesh
Oct 1, 2017
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i was present at the right time but i was not allowed to travel.

Respected sir/ madam
I had my flight on 1st of october at 6.50 am and i was there at my counter at 6.00 am. As the queue was long, i waited for my turn, they sent everyone before me in the queue but at my turn, they told me that the counters are closed now. The person before me with four family members were allowed to go but i wasn't. I want to know where's my fault. I don't belong to a very rich family that i can afford...
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S
Saniya Khan
from Chennai, Tamil Nadu
Sep 29, 2017
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stale food served

Address: Kolkata, West Bengal, 700017

To
The director of consumer relations
Indigo airlines

I am writing you concerning my trip flight from bangalore to kolkata (6e 714), i took on 27th september, 2017.
Travel demands have made me a consistent patron of indigo from the past few years.

Here is what happened on 27th december -
I ordered for a cuppa maggi noodles as my meal on the flight. My attendant asked me to open...
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B
Bhavna Panda
from Kolkata, West Bengal
Sep 29, 2017
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uneducated and insensitive indigo airline staff.

Last night, that is on 28th september 2017, me, my brother and my parents along with our driver were boarding flight no. 6e 841 at 22:05 when the indigo staff at gate no. 12b stopped my brother and asked him to stand aside. My brother has autism and he gets anxious very soon if things do not run smoothly on schedule. The behaviour of the staff was appalling. They were not letting my brother pass through as he was showing hyper kinesthetic...
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P
P Kumar Das
from Leh, Jammu and Kashmir
Sep 29, 2017
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misbehave towards an autistic child

Address: New Delhi, Delhi, 110049

This is worst what i have experienced yesterday 28th sept 17 on the boarding gate of 11pm delhi to bhubaneswar flight. Instead of some help indigo staff misbehaved with an autistic child. 1st of all they don't have any basic knowledge about the autism and after all they don't even know how to manage they just started fighting with the patient's father who himself is a doctor... And this is the 1st time i have seen such a scene. I have decided...
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M
M. Yashvanth Kumar
from Jorhat, Assam
Sep 29, 2017
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not all in check in

Address: 560090

Sir/madam,

I am yashavanth kumar regular passanger of goindigo i had booked fight on 06/09/2017 from bangalore to imphal via kolkata at morning 05.20 am flight no.6e 713 continue flight no. 6e 6324 my pnr no. I891nv on that early morning so much raining in bangalore, airport to my home distance around 25 kms and i reached airport at 04.45 am and i went to checking baggage they r not allowed me after waiting of 05 to 10 minutes...
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J
Jyotirupa Saikia
from Hukeri, Karnataka
Sep 28, 2017
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not at all helpful towards your passenger

Address: 560100

Hi
I don't know whether it's a complain r a advice.. I have my flight today by 6.30 in ur flight jeskqq - 6e714. I have done my web check in but when i have reached to the gate the so called manager o[censored]rs told dat d gate is already closed.. Still half n hour was there but she said the door is already closed.
U know u guys r harassing people like hell. It was ur duty to satisfy ur customer wen they r in trouble not by showing...
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