Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Updated: Apr 3, 2025

Complaints 5645

Resolved

2887

Unresolved

2758

Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Recently resolved complaints

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Most useful reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

Featured stories

Lost item on flight - urgent assistance required

I was waiting for a refund, instead got a confirmation after 11 days!

Unethical behaviour

IndiGo reviews & complaints page 191

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear sir,

I want to report unethical conduct and cheating on behalf of indigo airlines. We had booked a ticket from bangkok to lucknow via kolkata on 22 oct 2017. Our flight from bangkok arrived 20 mins late due to which we reached check in counter 35 mins before departure. Indigo staff straight away refused us entry and told us they cannot do anything. With no choice left we had to arrange hotel for night and flight ticket...

Helpful

Found this helpful?

Write a comment

I had a flight booked from patna to delhi on 21.10.2017 flight 6e 4367 after reaching airport before 25 min of departure we were told the counter was closed and we had to rescheduled the flight by paying the charges again can u please explain why was the counter closed before 30 min of flight departure we had very bad experience and there was no responsible person at the airport
We will now not prefer travelling by indigo and will...

Helpful

Found this helpful?

Write a comment

Address: Patna, Bihar

My friends flight was booked from patna to bangalore. Web checkin was done. She was present at airport prior 45 mins to depature.in the display your flight status was showing security check. After waiting for 15-20 min i went to check if boarding has started they said that the boarding is closed and flight has moved prior time. Can you please explain if you had started the boarding of passengers why was it not displayed and how can a flight...

Helpful

Found this helpful?

Write a comment

Address: Chittoor, Andhra Pradesh, 517370

It's very unfortunate to complaint against go indigo airlines. I travelled on 19.10.2017 from dehradun to blore. I found two of our suitcases found their locks broken.

Its not right to your part of causing loss to customers. My travelling tickets are 6e 963 sequence no. 098, 6e 963 sequence no. 97 & 6e 273 sequence no019, 6e sequence no. 020...

Helpful

Found this helpful?

Write a comment

Address: 400088

Dear sir/madam
This is to bring it to your notice that i flew on 17.10.2017 from mumbai to bhubaneshwar in no.6e 598 vide booking ref. Bcl5kg.
Me and my friend were denied the baggage allowance for students and had to pay for it. We were told that the booking was not made under the particular reference, when i had received the discount on the ticket price and a call afterwards confirming the privileges.
Our baggage...

Helpful

Found this helpful?

Write a comment

Address: Pune, Maharashtra, 411061

Hi,

I booked a flight indigo from pune to visakhapatnam using yatra and it's a connecting flight from pune to hyd and then to visakhapatnam,

Now i got to pnr when i came to airport i came to airport. They are saying i booked as a light fair booking so i checking bag is not allowed. And they charge me 200 from pune to hyd and again from hyd to visakhapatnam another 200 rupees.

400 rupees is not...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal

I had booked in a320 flight from kolkata to delhi on 8/11, departure time 16.45 hrs which was rescheduled to 21 45 hrs, delhi landing time 00.15 on 9/11, not acceptable. Rescheduling has to be between 16 hrs to 18 hrs, not such inconvenient hrs. Indigo airlines should look into customer convenience. As such, i shall travel to noida, a distance of 27 kms which will be risky and expensive at such odd hours, not to mention of great inconvenience...

Helpful

Found this helpful?

Write a comment

Website: www.goindigo.in

We are passengers of flight 6e 961 (Pnr number: d8kdkf) which was scheduled to depart from kolkata (Ccu) at 21:30 and arrive at mumbai (Bom) at 00:15 on 9 september 2017. We had specifically booked this flight as we were boarding a flight back to south africa at 04:30 on 10 october 2017 and were required to be present at the mumbai airport 90 minutes before departure; which would have left us with more than a sufficient amount of time, had...

Helpful

Found this helpful?

We were sent an email suggesting rescheduled flight and if we want to book another flight or cancel at no cost. But when we cancelled it we have got back zero refund. It was not mentioned anywhere that booking through an online portal would give us no refund. This needs to be checked into and atleast half of the amount should be refunded. Or the messages should not be misleading...

Helpful

Found this helpful?

Write a comment

Booked a flight to coimbatore from hyderabad on 14th oct, 2017 at 20.50 by end of july itself. Without any proper intimation they rescheduled the flight 12 hrs prior to actual time.
When reached airport on 14th oct 7p. M without knowing the flight departed in 9.25 a. M itself. I asked for the reason, they said "cancellation of flight might be a reason for rescheduling". Because o[censored]rgency i asked for immediate flight they said flight...

Helpful

Found this helpful?

Write a comment

Address: 560079

Website: www.goindigo.in

Looks like this is now a kind of strategy.
I had a flight from bangalore to delhi on the 11th october at 6:05 am. However, the security check was so crowded that by the time i could finish mine it was 5:40 am and i reached the gate by 5:43 am (Had to sprint).
However, i was not allowed at the gate.. They (Mr raghavendran the then indigo manager) said the gates were closed at 5:40 am.
Well, we were around 8 people who...

Helpful

Found this helpful?

Write a comment

I was travelling with indigoairlines from amritsar to srinagar with my spouse. I want to bring to your kind notice that your manager mr gurmeet at amritsar airport misbehaved with us and particularly with my spouse. As she has lot of medical complications she got sick and get blood pressure shot up to 220. Now we have to get her hospitalized. I request the airport authorities to take necessary action against him or otherwise i might be have...

Helpful

Found this helpful?

Write a comment

I was travelling from lucknow to bangalore and i had a halt of 2.5 hours at new delhi airport on 14th october 2017. When i reached bangalore airport i found that one of my suit case was missing.
My baggage tag number was - 641618
Ct baggage description - bu22hwx.
Passenger name - manoj kumar
I am really upset with this kind of service from indigo airlines and i am facing this issue second time. I have lodged...

Helpful

Found this helpful?

Address: 682301

Pnr e7jgxy. Flight from pune to cochin.
My handbaggage was weighing only 5.5 kg but it was forced to be loaded as checkin baggage. Upon receipt, the bag was in opened condition, seal was broken and my book "theory of cookery" which was safely placed in the bag was missing. Front zip also was in opened condition. Highly dissapointed with baggage handling....

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Dear sir /maam
I am travelling through flight no 6e6235 to patna on 14/10/2018
But due to traffic i reach airport by 2:50 pm and i request the ground staff that to plz help me out for fast service but despite this they first send me to boarding counter there they tell me go to the 6d where the lady despite of listening my request she use to busy on facebook other non sence work and after 5 min she tell me go with the baggage...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Website: ibibo

I am chirag vijayvargia from udaipur rajasthan. I had flight on 8 october from new dehli to bishkek kyrgyzstan via dubai. I booked ticket online. Pnr number is ny6jgc... Whe n i was go for boarding tht time they told me u need visa for dubai stay... But when i booked tickt tht time no tell me about visa problem... Many times i went dubai via coonecting flights tht time no need visa... Issue is that if indigo need visa connecting flight why...

Helpful

Found this helpful?

Write a comment

Address: Gurgaon, Haryana

I had booked the flight tickets on 06aug'2017 by contacting group desk of indigo airlines for 12oct'2017 travel date for 16 people with the amount of inr 20544. Under the sixteen people, one person name (Sunita) my mother was not well and she was suffering from lever disease. I had sent request to change the travel date from 12oct to 16nov by waiving off the change fee and forwarded the medical documents as well. But they denied the same...

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi

Sir/ madam, i have booked a ticket holding pnr o5qhhl from pune to delhi on 14.10.2017 since december 2016. Now i want to do web check in the flight, but on going through the company website, it is seen that no seat is available for. To select a seat either i have to pay rs. 300/- or to go to airport counter.
As i have already paid the money to the airline then why the web check in facility is not available for me. I also called the...

Helpful

Found this helpful?

Write a comment

Website: Www.goindigo.in

I bai qun fang take indigo 6e252 on 10 oct 17 pnr cgji5x and on arrival kolkata found one luggage bag complete damage pir was raised with indigo ground staff and bank account details given for reimbursement but till now no steps taken from indigo airlines unit, not even acknowledged the complaints.
Thanks
[protected].
[protected]@yahoo.co.in....

Helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 11078

I, gopal ravindranath, travelled from trivandrum to delhi on 9/10/17 vide indigo flight no 6e 5062. This booking was rescheduled instead of my booking in flight no. 6e 359 on 9/10/17, wherin i had booked a veg meal and insurance policy (Insurance no. [protected]). These two services were not incorporated in my rescheduled booking.

Kindly reimburse the amount paid for these two services to indigo company which i have not...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR