IndiGo Complaints & Reviews

Dear Sir/Madam
As a passenger of your Kolkata to Agartala Flt. No.6E279 on 20.09.2010 I was refused to be accepted as passenger by your personnel on duty at the reporting counter. After reaching airport at the last moment myself reported at the security check counter got my baggage checked through X-BIS at around 08:05/07 AM, then proceeded to the reporting counter for reporting at around 08:10 AM. Before putting my baggage for security check, personnel on duty got clearance from reporting counter through walkie-talkie. Instead of issuing boarding pass, to start with after production of the ticket & then my identity exhibiting my Airport Entry pass(BCAS), I had to face series of questions from her followed by lecture to prove how much knowledgeable she is with respect to safety related issues and how best she can articulate in English, thereby spoiling around 5 – 10 minutes ,before refusing to accept me as a passenger. Being dejected by her high hardness and misbehavior while making repeated request stating in clear term to my compulsion of joining duty at AAI Agartala Airport in the forenoon of 20/09/2010 myself, after booking ticket in AI flt. IC243, went to your ticketing counter at around 0821 AM for taking refund of money or getting the date of journey deferred only to know that neither is admissible. In m 33 yrs of service in CAD/NAA/AAI, I never had to face such awkward or humiliating situation.
May I request you to look in to the matter do the needful for the redressal and refund the amount or to issue an open ticket? I’ve reported the entire episode to the Airport Manager of Indigo immediately after landing at Agartala.
PNR NO. of my ticket was I76SEC, dated 20.09.2010.

(P.K.KAR)
Sr. Manager Com (Tech),
AAI, Agartala Airport.

Dear sir,

Myself is ankit sharma working in Indian Navy(Naval Base Kochi).
On date 12 sep 2010, me and my colleague Deepak Kumar had travelled through indigo airlines from kochi (kochi-mumbai-delhi). We were carrying 2 big baggages and 1 carry bag and 1 guitar with us...
We had given our 2 big baggages to baggage transfer service and carrying guitar and carry bag with us....
On final personal item checking, the security said us to keep our handsets in the carry bag for screening.
But the containing some prohibited items that is why the security said us to give our bag to baggage transfer service. Then we had did the same as by following the order of security. But I reminded that we had kept our handsets inside that bag. We had requested the security person that we need our handsets back from the bag. But he did not permitted us to take our handsets and assuring that you'll get your mobile at delhi.

But on arrival at Delhi when we had checked our carry bag. There was no mobile inside that bag.
We had kept 3 mobile phones(Nokia N79, LG, Nokia)
Than we had made a complaint to the indigo staff. But they are refusing us to help in such case because they are saying that "we are not responsible for that".
Sir I need that some step should be taken for this happening.....

Thanks and Regards
Ankit Sharma
Naval Base Kochi

We had a booking from Bangalore to Kolkata on 9th September at 11:55 hours with PNR number S7W1BA and a connecting flight from Kolkata to Guwahati same day at 16:30 hours with PNR number M7KHLC. My father had died that day in the morning so we had to reach Guwahati by evening.

We reached the Bangalore airport at 11:30 hours and Customer Service Manager Mr.Manish told us we can't board the flight from Bangalore as we were 15 minutes late and flight will depart at 11:55. We asked them to show mercy on us as it is an emergency. He just told us to go to hell. When we asked if we could cancel the ticket, he said No. We asked him to cancel the ticket from Kolkata to Guwahati which was scheduled at 16:30, he said he wouldn't do that also. We pleaded with him as it was an emergency. We then approached Indigo Counter where also we were told to go to hell.

We were going from one counter to another for flight tickets to Kolkata so as to catch the flight from Kolkata to Guwahati atleast, but no Indigo employee came to help us.

It was sheer callousness and utmost unsensitiveness on Indigo's part that resulted into delay in our journey by ONE day and we had to wait at the airport for the whole day in agony and frustration so much so that we hated all employees of Indigo. This type of non-customer oriented behaviour is not acceptable and there should be some action against this inhuman service.

I am a serving defence personnel, my wife booked a return ticket from mumbai to delhi on Indigo airline PNR -W6P1DG and availed the defence personnel discount on her ticket, while her journey from mumbai to delhi was uneventful, her return journey was planned on 30 Aug, she reported to collect the boarding pass at 1500 hrs and despite her possesion of a valid dependent card issued by defence authorities she was refused boarding pass by the airlines employees, she also offered to pay the discounted amount on her ticket but rather than cooperating with the lone lady travelling they misbehaved with her and were very rude in handling the situation, ultimately she was forced to cancel her ticket and book a current ticket on the same flight which was double the amount of the original ticket. later she reached to collect the boarding pass she was refused the window seat stating all the seats were preoccupied which she later found out was a lie because half of the aircraft seats including window seats were vacant. While the callous behaviour of the airlines employees caused lot of inconvenience to the lady also it caused us money loss.. If there was such a rule it should have been brought out at the mumbai airport itself .

Ramprasad Chari to IndiGo
show details Aug 9 (1 day ago)


Customer Relations Officer,
Kindly refer your below mail and provided voucher details for future booking by Indigo by 31st August.Kindly note that I went for a booking to Vadodara airport for Indigo flight from Bangalore to vadodara for 7th November for 2 adults by 6.10 am flight.I opted to encash my voucher of Rs 1000/=for overall fare adjustment and pay by my visa credit card of Std Chrtd bank.To my great surprise I was informed by the concerned lady that the offer is only for HDFC bank credit card holders.You may note from your below referred mail that no such condition is stipulated by you.This therefore was a ridiculous thing.Since I was at a receiving end and my booking was unavoidable,I had no other option but to pay full fare of Rs 7570/= for 2 adults.PLEASE LET ME KNOW WHAT YOU HAVE TO SAY ON THIS?I feel I was offered a 'lollypop feeling' against my previous experience of Indigo and nothing else.I was rating Indigo very high with my previous experience and always opted to fly by Indigo but now my last two experiences are conveying me to think otherwise and share my experience with my other business friends.
Finally,I just wanted to convey above to you without any reciprocation from your side.The voucher of Rs 1000/=can be considered as a 'donation' back from my side to Indigo.
R R Chari
Vadodara


On Tue, Jun 1, 2010 at 7:45 PM, IndiGo Customer Relations <customer.[protected]@goindigo.in> wrote:

- Hide quoted text -
Dear Mr. Chari,



Greetings from IndiGo.



As a goodwill gesture, please find below the goodwill voucher details worth INR 1000. This can be used for any future reservation for any body and on any sector by simply quoting the below details to our call centre executive at 0 [protected] or by visiting our website www.goindigo.in.



Voucher code:

Voucher number:

Amount: Rs. 1000

Validity: 31st Aug 2010



Other terms and conditions:



The voucher is for single usage, meaning the reservation cannot be cancelled and voucher revalidated.



If partially used for making reservation, the balance amount is forfeited.



In case of any further assistance, please feel free to contact me.



Sincere Regards,



Mohit Arora

Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in

Dear sir/madam

i booked ticket threw call center ... person who booked my ticket his name is Sumit ...

my PNR NO is - P5SPCH ... and i paid threw credit card with is belongs to me

that guy said he is going to send me ticket on my mail id ...

that ticket i didn't receive .. so i called on call center no and i spoke with person called - Pravin on 26th june

then i come to know that ticket booked on the name is Maulik Saha .... which is wrong and my real name is

MAULIK H SHAH not saha ..... with in 2 days i recive called form Indigo that lady said .. we will look in to the matter

we will listen your call which is recorded with us ... i said okey ... didn't receive called

then today i called on call center and talk with call center manager called - Gaurav Jeena ...

he said we listen call and take a decision that was mistake of Customer ( Maulik Shah )

not call center agent called sumit ....

reason behind this mail is ... Is this the Service Indigo provied to his Customer .. that customer have take follow up ...

thats airline company doesn't bother to call there customer ...

i want audio copy of my talk ... if you cant provide me then .. you have to allow me

with make some changes in this air ticket .. of issue a letter or email ... that i can take a print out and attach with my

ticket ...


under what so ever is reason i have to travel on that day ... cause its my best friend wedding ....

and if it is my fault then i need audio copy of my conversation with call center agent ...

and in case of issuing new ticket i will not going to bare any charges ...


kindly looking to this matter very seriously ...

thanks

Maulik Shah

my mobile no is - [protected]

I booked ticket of the cited airlines in April 2010 and the details in this regard are as under:

Ticket number D416CF
Sector Mumbai to Chennai
Date of journey May 17, 2010
Flight 6E 191
Passengers Four
Base fare
Other charges & taxes & fees
Total ticket cost Rs. 2,004
Rs. 10,416
Rs. 12,420

Some time towards the beginning of May 2010, I decided to cancel three of the four tickets and contacted the airlines. They conveyed that apart from forfeiting the entire base fare
• Cancellation charges of Rs. 750 per ticket would levied
• The remaining amount (PSF+AFC+UDF etc) would not be refunded to me, but would be adjusted against any future ticket purchase

hence this complaint.

Firstly, it is not clear whether the levy of cancellation of charge by the airline is permissible as the base fare is anyway forfeited. Moreover, it is not disclosed in their website.

Further, the refusal to refund the other charges (PSF+AFC+UDF etc) is clearly illegal; this money belongs to the government / authorities and therefore upon cancellation of the ticket, the same has to be refunded to the customer.

I therefore request you to accept this complaint against Indigo Airlines and take necessary action.

Thanking you in anticipation.

Yours sincerely.


S. Manjesh Roy
104-A, Sunrise Apts
Raheja Vihar
Powai
Mumbai – 400 072

This is regarding a return flight to Mumbai booked with Indigo travels. While we were issued the boarding pass, we were denied boarding at the gate as it was said the doors were already shut. We had been stuck at the security line which was 100 passengers long and there was no Indigo airline official to get us past quickly. We reached the gate 5 minutes before flight departure time and the ground staff denied us boarding even as he spoke to the pilot and confirmed (-2 ) passengers on the phone. Further, we were not accomodated on any next flight and asked to pay Rs. 13000 for one way ticket from Del - Mumbai. We were refused any contact details of a senior official of Indigo Airlines and the Asst Manager on duty refused to assist us in any way. We were also not refunded any money of our total trip cost of Rs. 15000 which we could not undertake because of this incident. Later when we filed a complaint with IndigoAirlines customer care, we were informed that we were refused refund beacuse we had reached the gate after flight take off and there was ' no show' at the gate. This was complete misrepresentation of facts and Indigo has completely turned deaf ears to all our requests. This is highly unprofessional and extreme harassment on the part of the airlines which not only spoiled out trip but also is extremely callous and inconsiderate towards its customers

I have a booking on Indigo from Chennai to Kolkata on 25th June, 2010 (I can give the booking details if required). I contacted customer care ([protected]) on 21st June, 2010 at around 11 PM to reschedule my booking from Chennai to Kolkata on 24th June (instead of 25th June) one the evening flight (6E 277) and I wanted to have a return ticket from Kolkata on Chennai on 5th July, 2010 on the morning flight (6E 275), and asked for the total excess amount I need to pay for all these alterations. The customer care executive, Aneesh G, said the total amount I need to pay for all these alterations/additions are Rs. 6562/-. After Aneesh G put myself on the IVR and I put all my credot card details and CVV, he said that the flight from Chennai to Kolkata would be a "morning flight" which I never asked for.
I protested and talked to his supervisor Ramandeep Kaur, and she was adamant to say that my existing booking from Chennai to Kolkata on 25th June, 2010 is already cancelled and I need to pay an extra amount.
I stubbornly refused to do the same as I never asked for a morning flight on 24th June, 2010 from Chennai to Kolkata. I am waiting for their call back at this late hour.
But, surely, I will not let it go by the way as it it. These customer care executives (so called) who work in call centres, are at all not inclined to solve customers problems.

I WOULD LIKE TO KNOW THE CONTACT DETAILS OF SENIOR STUFFS ON INDOGO AIRLINES IN INDIA, WITH WHOM I COULD TAKE UP THE MATTER.

DON'T CONFUFE/CHEAT/HARASS THE PASSENGERS WHO PAY FROM THEIR POCKET AND WHICH IS HARD-EARNED.

Regards,
Indrajit Bhattacharya
Mobile: +91 [protected]

I had booked a confirmed Indigo flight ticket on 11th May,2010 via Travelocity website, for travelling from Mumbai to Jaipur for an important work.
The journey was scheduled for 21st May, 8:10 PM. On the day of journey, at the check-in counter on airport while checking my Iternary, Indigo team told me that my ticket was cancelled by somebody.

I have no idea how my ticket was cancelled without my consent, I enquired Indigo staff about it, they told me that the ticket got cancelled on 17th May late night.
I had not received any mail/message from Travelocity or Indigo regarding my booking cancellation.
I enquired both travelocity and Indigo staff several times from airport but they were unable to give me any details about who cancelled the ticket.

Now almost a month has passed that I have been following Travelocity and Indigo for an answer/compensation, but have not received any appropriate reply from them, apart from hearing that my case is still under investigation.

After undergoing all the mental agony and the financial loss for cancellation charges and rebooking a new ticket, I would suggest the readers to never plan their travel with Travelocity or Indigo, or better be ready for last moment surprises!!!

We were to catch the IndiGo flight 6E342 from Mumbai to Lucknow on 15/06/2010. Due to a traffic jam we arrived at the airport at 14:00. The departing time of the flight is 14:25. Clearly we were late for the flight and under these circumstances we automatically follow the correct procedure. However two events prompted me to write this COMPLAINT.

1) While we were stuck in traffic i called their helpline [protected] who forwarded me their airport desk numbers [protected] and [protected]. I thought is wise to inform the airline of our condition and also wanted to inquire whether the flight was to time or delayed due to rains and also if there was any other available flight. Each time we called these numbers the numbers would connect and then someone would take the call and immediately the phone got disconnected. The cell number we tried calling them form was [protected]. Hence there was no way to either reach the airline at the airport or get any update.

2) At the airport we were informed by a male representative of the airline that we could not board. Now there were twenty minutes left. I could understand this. Under normal circumstances either an airline could have tried to get us on board, and if not possible then we would have followed the airline procedure, which we did. However an immediate occurence amazed me. A gentleman informed the same male representative of the airline that his ipod was with a passenger who had already boarded the same flight we were to catch. He told the male representative that he wanted his ipod back from the passenger. Infront of me this airline representative walkie talkied someone to reach the passenger for the ipod and get it back. This was totally uncool. If the IndiGo representative say to one passenger that their doors are shut and that there is no way to board the flight, how can the doors be open to get an ipod back from the same flight ?

Anyway, we decided it wise to book ourselves on another flight, a different airline this time.


Asheesh Kapur
Miss Zarine Viccajee
(L2SQED)
[protected]@gmail.com

Dear sirs,
I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for
my wife,Sarada Chari on travel date 26.5.10.I was issued an e-ticket
Vadodara-Mumbai,6E210,26.5.10,PNR No G3ZPCE &
Mumbai-Hyderabad,6E258,26.5.10, PNR No M35CAC.It was a single e-ticket with
referred PNR nos.On travel date I was informed by Indigo that the flight
scheduled from vadodara is delayed with revised departure time as 13.50 hrs
instead of 12.0 hrs.This revision made it clear that it was impossible for
my wife to catch connected flight from Mumbai for Hyderabad.On talking to
Indigo on toll free number,I was told that they can not help for
accomodating the passenger in some other flight and the ticket shall carry
cancellation charges of Rs 750/= per trip.Indigo viewed the ticket as two
different tickets as there were two PNR nos.I had not noticed this,since I
was assured of my comfort while booking thro'makemytrip.It was thoroughly an
inconvenient experience especially for a lady travelling alone.Due to
urgency of travel I was left with no choice but to cancel the Mumbai-Hyd
sector with applicable cancellation fee of Rs 750/= and had to book her
again with fresh ticket on 27.5.10,by 6E258,Mum-Hyd,PNR M35CAC paying
additional differential fare amount of Rs 3948/=It was an
unpleasant/inconvenient experience for my wife who had to compulsarily stay
over one night at Mumbai to effect the important travel.
The very purpose of planning a travel and booking much in advance thro a low
cost carrier was totally beaten down,finally making the travel,a high cost
one.Kindly look into the matter and explain me as to why a passenger should
undergo this trauma and why should a cancellation fee charged and additional
differential fare charged when the connected flight of other sector is of the same airline?What difference does it make whether one PNR or two PNRs when the carrrier airline is same?Where is the passenger's fault if the flight is delayed and connected flight is missed?In all I had to shelve additional amount of Rs
4698/=for no fault of mine(3948/=+750/=).Why I am not entitled for refund of
this amount?
This was the first time i booked thro' makemytrip thro' net and above was my
experience.I have to think twice before booking in future with YOUR
combination!
Thanks and regards
R R Chari
husband of passenger Mrs Sarada Chari
Vadodara
mail id:ramprasad.[protected]@gmail.com

I was having ticket ( Ref: Z3F9BH) of 6E 273 - Delhi-Kolkata on 27th april'10. Due to Bharat Bandh you have cancelled the flight around 4 PM in the evening. Till 3 PM I was constantly following up over phone with Indigo and it was told to me that it has not being cancelled. Since it was understood that Kolkata will be totally paralised on the next day - I was forced to reschedule the ticket on 28th and spend around Rs 3000/- extra.
Around 4 PM I got the SMS that flight of 27 th is cancelled and when called to your representative - they have refused to refund anything on my 27th ticket.

Seriously it was very heartening to me and I feel cheated by Indigo. I am a frequent flier and prefers to fly in Indigo. Hence once again requesting you to consider my case and refund my money as you have refunded to other passengers usually. Clearly if I do not get a positive response I will stop flying with Indigo. Anyway, Waiting for your positive response. Regds

The delhi ground staff of indigo is completely unhelpful and up. Misspooja (Customer services executive) and mr neeraj just so unhelpful, non-co-operating and unprofessional. I was traveling leh-delhi on 22nd of april thru jet airways. My flight was to land delhi at 8.30 am but their flight was delyaed 5hrs due to technical reasons. I had to catch a delhi-pune indigo at 2.30 pm same day. My jet flight reached delhi at 1.40pm andby the time i checked back on the departures gate i just missed to check in on time by five minutes but both ur officers just refused to help. I explained to them the reasons and also got a delay certificate from jet airways. Being in the hospitality industry they should have understood that we were late because of a genuine problem relating to the airline industry itself. (Note: the flight to pune had not yet taken off nor the gates were closed. They had just closed the check in five minutes back.) but the two officers in charge refused to help and acted as if it was not their concern. I had to book another spicejet to pune at 9.40 pm. Although i had to shell out more money again and also spend 8 tiring hours at the delhi airport what remains the question is that - if indigo is not concerned about their customer relationships and satisfaction why do they have customer relationship officers at all??

Dear Sir,

I, Mrs Kanchan Malhotra travelled from New Delhi/Mumbai on 19 April 10 in Indigo Flt 6E187 Dep 05:45 pm Seat No. 5A. My samsonite checkin Bag on delivery was found totally drenched, lock was missing and and was ripped off. Immediately, I brought to notice of Ms Carol (who was on duty at the belt) and opened in front her and showed her the contents. All the clothes were fully drenched and my expensive sarees n suits were colour bleeted n totally damaged, due to no fault of mine. Carol was very rude n said it was not our fault n responsility. On my repeated request she spoke to Indigo Manager, Mr.Umesh, to come and attend to my grevience but he lied and made me go to the departure to meet him. Airport security helped me and saw the state of my bag and allowed me to go to departure. Mr Umesh kept me waiting for and hour but never showed up. I then met the duty officer Mr Mehorhosh who sarcastically and indifferently told me to go to the Police Stn. But the security officer in turn advised i should meet the Airport Manager. He heard me out very nicely and summoned Mr. Mehorhosh. They discussed my case, saw the state of damaged clothes n bag and requested him to compensate me but Mr Mehorhosh refused any resposibility. In conclusion, I earnestly expect that being a responsible Airline, and due to no fault of mine, I have been made to suffer mental agony and financial loss of expensive clothes. And had to bear the rudeness of your staff. Im sorry to say, that I have been travelling domestic/international but have never experienced such behavior and irresponsibility. Once the bag is checkedin its surely the Airlines responsibility ? I expect proper compensation and favorable response immediately.

Kindly forward this letter also to Mr. Rahul Bhatia (CEO/Indigo) for his knowledge.

Thanking you,
Mrs Kanchan Malhotra

Hello Sir,

I am seriously shocked and speachless by hearing an incident happened with one of my friend. One guy by the name of Ajay in Indigo Airline, Delhi is openly ask and provide a job of an airhostess in response of having bed with him for a day. After that only he provides an appointment letter.
There would be no rounds of an interview. Only a telephonic interview in which he ask all sorts of sexual related questions and at last ask to bed with him.
Such things are happening in Aviation Industry ( INDIGO AIRLINE ) what is administration dept. is doing? Is it like that they also aware of it and supporting it too?

The customer service provided by Indigo Airlines is pathetic. I travelled with my 2.5 year old son from Bangalore to Kolkata (on 2nd April) , 2010) in one Adult ticket (Indigo airline) and it was a smooth journey. While coming back from Kolkata to Bangalore (11th April, 2010), I was asked about the age of the child and was asked to purchase a ticket immediately. When I went to purchase the ticket, Ms Ratna at the counter asked us to pay Rs. 11, 070. I asked to talk to a senior person, and I was directed to Mr. Pratim Mukherjee, who actually knew nothing about Customer Service with the way he spoke to me and told me that it is clearly mentioned in the website that we need to carry a Birth of Certificate for the infant. When asked that then why did not they stop me for vigilance in Bangalore only, he said that he cannot repeat the same mistake committed by the bangalore staff and Kolkata is different from Bangalore (as if the Bangalore belonged to a different company).I told him that I would have cancelled my tickets in Bangalore itself, or could have purchased other airline's tickets, if I knew of the same in Bangalore. Also when asked that the ticket do not menbtion about carrying Birth of Certificate, he answered that the website clearly mentions this. When asked if a person does not how to browse a web since I booked it through a travel agent, a prompt and rude reply came from him saying, "THEN YOU SHOULD NOT BE FLYING". Since I was not carrying either credit card neither the Birth of Certificate, they told me I would be denied borading in the flight if I do not purchase the ticket. He also mentioned that I performed an illegal activity by taking a child without a proper proof. (He compared my child to a missile sayng that both are illegal).However, strangley, when I purchased the ticket for my child, no one asked us to show the proof of identity this time and I was allowed to board the flight. Also, the ticket that I purchased for my child considering him as an infant of Rs. 1, 080 was not refunded. Not to mention, throughout the conversation, Mr. Pratim had his hands inside the pockets which actually was quite bothreosme since we always knew that Customer is the king. I did purchase the ticket at the same price mentioned by them, however I feel the whole incident could have been handled much more nicely since it involved a child (who was sleeping throughout this). This incident gives an impression that all they were trying to do is have a full flight, they do not even bother about Customer Service.

Would like to inform that the indigo airlines staff lack in knowledges and use foul languages to customers and making them wait unnessarly i went to airport today at 10.15,but i have not got boarding pass till 11.15 the satff manju shri and sharon were making me waitfor long time and using foul languages at me and they asked me to get the fax copy of my credit card i asked my son to fax it but they dont know where is the fax machine,and they asked to mail me also which i did,i dint know that how they select this type of staff who are lack in basic knowledge,i am the regular customer of this airlines,and facing lots of problems i dont know the new comers face this type of staff,who dont have a proper conduct
please check and revert back
Mohammed haneef Sait
[protected]

Dear Sir / Madam

I am a registered travel agent with indigo airlines. I had asked the airline for a group quote and they returned a written quotation on my email. The group was agreed upon and i deposited the money towards the booking in ICICI bank account of the airline. However, by the time the group ticket could be issued, the airline executives(Mr Manikandan Nair & Mr Priyadarshan) confirmed that the fare had increased from the quoted price. I had refused to accept it and wanted the airline to return the money deposited to their account. it is since 6th march 2010 that i have been asking for the refund.

First the executives said they are processing the refund amount and will get back to me. After a week of waiting, i requested them to send written communication by email about the refund. But both of them seem to avoiding the calls and showed resistance to send the email. After a lot of calls and verbal conversations, i was able to get a mail from one of the executives stating that they are in the process of checking the refund process and will get back to me in 20 days. This mail was recieved by me on 15th march and i am still awaiting the refund as on date and have not further recieved any communication from the airline.

Please advice me the best way to recover the money locked with the airline.

Regards
Mahaveer Chand Nahar

This is the my experience i would like you to go thru the mail properly.



Dear Vishal,

Thanks for the reply.
After going thru your statement (Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure.)

have 1 thing to ask you , I did not choosed it RATHER your staff ("Miss TANUJA")coz of whom i Lost my flight ASKED ME TO WAIT IN THE QUEUE.

FIDS are displayed for all the airline company at all possible locations making it very crowed look but it does not says other airline passenger shuld not enter that premices.

Its a job of the Human being ("Miss TANUJA") employed & the one who represents the respective company to guide if a passenger is in a wrong Queue. On the contrary your employee misguided us due to lack of her ablity to comminucate us instsntaneously which costed us our Flight.

It WAS NOT OUR CHOICE VISHAL TO WAIT THERE WE WAITED AS YOUR STAFF ASKED US TO.

ALSO (our airport staff also reported the case to GMR officials) it was not your staff it was we ourselfs who approached GMR female who was cooperative to us, which was to be expected by your MANAGER IN CHARGE ("Debpratam").
In fact except for speaking good and fluent english you Manager "Debpratam" has no humanity to come to a newly married couple and help them politely.


Perhaps I understand from there behavour theye were shying away from us as they ( "Debpratam", Madam who gives the bording passes) knew it was their mistake.

Expect you to to re go thru the case i am sure there will be many such examples of their irresponsible behavour which is going to cost your companys rappo in the service industry big time.

Thanks & Regards

C Dikshit
Mumbai.



--- On Thu, 3/18/10, IndiGo Customer Relations <customer.[protected]@GOINDIGO.IN> wrote:


From: IndiGo Customer Relations <customer.[protected]@GOINDIGO.IN>
Subject: FW: Irresponsible and rude staff
To: "c.[protected]@yahoo.com" <c.[protected]@yahoo.com>
Date: Thursday, March 18, 2010, 10:06 AM


Dear Mr. Dixit,
Thank you for your mail.
With regards to your mail, I have personally investigated the case and established that since you were booked with GoAir, you were required to report at there check in counters. Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure. When you reached our counters, our check in supervisor informed you about the error. Even to help you out in every possible manner, our airport staff also reported the case to GMR officials, they were also helpless to do anything.
Sir, IndiGo cannot be held liable for the error at your end.
Thus, while we must respectfully decline your request in this instance.

For further assistance on fares, schedules and reservation information you can contact our call centre at +[protected] Or at toll free number[protected] or visit our website www.goindigo.in

Once again, thank you for your mail.
Best Regards

Vishal Bhardwaj

Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in


From: Chandan Dikshit [mailto:c.[protected]@yahoo.com]
Sent: Tuesday, March 16, 2010 6:04 PM
To: IndiGo Customer Relations
Subject: Irresponsible and rude staff

Dear Authority,

This complaint is with regards to an incident which costed me not only 10,000/rs. Also a loss of prestigeous time n Moment which is once in life time.

I am from mumbai & gor marrid in delhi on 27th Nov 2009, i had a flight on 29th 1.50 pm from GO AIR. from Delhi to Mumbai.



we landed in GO INDIGO bording pass counter n showed the Internet ticket print out to the representative "Miss TANUJA". @ 1.10pm

she asked us to wait ... as we waited for 20 min again when i went to confirm she asked me to go.. to downstairs to GO AIR counter n saild you have come to wrong counter.

By the time i coud reach the flight already took off..



we asked the authority (GO AIR)the extra ticket at 8.pm costed us a diff of 9600/Rs.



we went to complain abt the same to your authority ... the Manager "Debpratam" did not cooperated as he insisted us its our fault, asked us not to waste his nd our time without giving us correct reply.



The person in charge could only explain ang guide us to get fresh ticket.



I am asking you if We were guided wrongly to the Path of INDIGO, instead of GO AIR on first point why did the staff asked us to wait in Queue for 20 min...??



Here in mumbai we landed at night 11.30 @ home in borivali instead of 5 pm. It was the first time my wife came to her in laws place .. there were a set of 50 relatives wating for us but all went in vain due to Negelligence n Lack of Responsibility.

Your managment could have provided a free air ticket to us as it was their mistake to a newly wedded couple; this treatment was very harsh to digest.



If the compensation to same isnt provited to us we will go for a legal help.

Thanks & Regards
C Dikshit
Mumbai.