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IndiGo Complaints & Reviews

www.goindigo.in

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Last updated Oct 30, 2024

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IndiGo reviews & complaints page 280

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Hi,

I was supposed to travel on a Mumbai jaipur flight tomorrow morning at 6 AM. At about 6 PM today evening, Indigo called me and told that the flight has been cancelled and they have shifted me to a 9:25 AM flight tomorrow morning.

They did this without even asking me. I have a 9:00 AM meeting tomorrow morning which I will have to miss now.

They offered a refund of the ticket price which is...

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I took an Indigo airlines flight from Mumbai to Lucknow on January 3, 2010 via flight no. 342 which departed from Mumbai at 1:45 PM. I checked in my bag at the baggage counter and proceeded to take the flight. When I landed in Lucknow, I found my bag handle was broken and the bag was torn. I brought this to the notice of the Indigo Airlines baggage personnel. I was made to wait for an hour and then was directed to their supervisor who told...

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I booked tickets from indigo airlines however my plans got cancelled and i was unable to fly, i cancelled my tickets and indigo airlines denied reversal of amount despite charging cancellation fees and asked me to book tickets within a year wherein the balance amount will be adjusted in rebooking of ticket. however i was unable to book the tickets in a year and requested them to either extend the time limit or reverse the amount but they...

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I travelled by this Airline along with my spouse & infant. At the time of booking I was told that I would be provided with a seat far away from the wings, since I was concerned about the noise level for my infant. To my surprise I was given the seat (no 17)exactly above the wings and a request for change was turned down.
I request the airline authorities to allocate seats far away from wings for people travelling with infants....

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A ticket of Indigo airlines was purchased by me using my own Debit Card. The ticket was for my wife and my child, who is an infant, for travel from Ahmedabad to Kolkata. The date of travel in flight 6E-410 was 14th November, 2009, under the booking reference of A5LNLS.

Prior to booking of the ticket, a perusal of the terms and conditions as available on Indigo airline's website, revealed that a traveler was allowed upto...

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We were travelling from Patna to Kolkata in an Indigo flight on 30th Oct,2009(6 E-342) and our seat nos. were 28A & 28B. We had our infant son with us who was carrying a small tennis ball with him. The security for handbaggage did not allow it. I asked them to scan it separately in case of any doubt. But they refused it stating it to be a prohibited item in handbaggage.When I asked them to put it in the baggage, they refused to either...

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The Indigo customer service manager Benny Fernandes at mumbai airport wa very rude to all 8 passangers who were denied to board the flight coz we all reached about 28 minutes before departure while the rule is to reach 30 minutes departure. Benny Fernandes was least cooperative and did not help at all. He did not even try to speak to the Captain and wasted crucial 10-15 minutes in arguing with us. He should have realised that with all the...

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Intended to book a ticket from Bangalore to Kolkata for 10th Oct. 2009. Searched Indigo's website for a Bangalore - Kolkata flight on 3rd October 2009 which resulted in giving flight. no. 6E 341 as one of the options.

Selected and booked the same. However, the itinerary showed the destination as Lucknow instead of Kolkata. Contacted Indigo helpline immediately. Explained the situation and got the worst solution possible....

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Sir/Madam,

I had booked a flight on Flt# 6E156 from Calcutta to Bangalore on 29th September,2009 (tuesday). I was 31 weeks pregnant as on that date.I was asked to produce a fitness certificate at the booking counter.I produced the certificate signed by my doctor (Dr. Praveena Shenoi). The certificate clearly mentioned that I was 31 weeks pregnant and I was fit to fly.The certificate was examined by your staff and my family...

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I Was supposed to be booked on a return flight from Ahmedabad to Pune on 20th october 2009, but i was wrongly booked on 20 Sep 2009, h had a call from Ahmedabad Air port that i had not borded the flight. at that time i called indigo [protected], and asked for what was wrong, i was given a reply that they will hear to telephonic conversation and will get back to me in 48 hours, since then i have nod recived any call from indigo, i had to call...

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Sir,
To-day I have a bad experience in the Air Tickiting Counter of IndiGo at Mumbai Domestic Terminal . At about 10.15 Pm I was in the IndiGo Counter for Tickiting. I have been Informed that lowest Tickit For 23..09.09 in Flighe 6E403 from Mumbai to Kolkata cost each Tickit Rs 6075/- & I informed by the Staff working Named Mr AJOY that i requered to wait for 10/15 min. as the system not working. accordingly I wait for 10...

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Dear Sir ,

I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund.They say it is a promo fare and nothing can be done .Moreover ,I fail to understand that no policy to change in fare happen in hours and it would require considerable planning .I feel cheated as a customer .It makes me feel that one cannot trust .I need your kind...

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Book Date:12 September 2009

Booking Reference: P4S3CW

Status: PENDING

Presently I am in malaysia on deputation from India. I have booked a ticket for my friend ANILKUMAR CHOURASIA with Booking Reference: P4S3CW but even after 24 hrs status is PENDING. I have contacted in India, it was told that ticket will be canceilled within 2 hrs and money will be refunded to my credit card account...

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Hi

I was travelling to Banglore to mumbai via Indigo Airline. Flight was 1.00 pm but we reached at airport at 12.40 because of local traffic and security checks. Indigo Airlines does not allowed us to go flight. ,Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket....

+1 photos

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My mother is 55yrs old and she was supposed to board Indogo flight today from Kolkata-Chennai. PNR# PNR # A4BIBS. She was on wheel chair. She reached airport on time and had to wait 15mins for the wheel chair service. While rush she dropped the photocopy of my credit card details and when she reached the check in counter, they refused to let her board the flight. She was left alone and argued for long. Usually if the passenger doesn't...

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Dear sir,

Due to some improper information and negligence of Indigo staff at BIAL my wife was not allowed to board the flight on[protected] and was assured by their manager (Saptharsi)for 100 % refund . Till date I havent received any refund from Indigo.
Please go through the whole issue in detail below :
I would like to inform you that before journey date I have called their call center Delhi and Bangalore airport...

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REMINDER 2 : NO ACTION YET FROM INDIGO AIRLINES

" I booked 2 tickets from delhi to bangalore booking ref. WZRSLQ and GZTDLN dtd 17.02.2009. Then I cancelled these 2 tickets. Indigo airlines has deducted penalty from the amount. Apart from this penalty I was told that I would not be refunded balance amount and I would be required to undergo another forced journey within one year to avail that amount. I do not agree...

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I was traveling with my brother and his family from Goa to Mumbai on 19-Jun-09. We ordered juice and some sandwiches for my brother's kids. After having finished half the juice, we accidentally saw the manufacturing date and realised that the juice had expired in Feb-09. We spoke to air hostess and were quite appalled by what happened after that. All they did was said a 'sorry and offered to get us another juice'. We were quite...

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Indigo has changed Fuel Surcharge on one particular flight and not ready to give any information about how they calculate this Fuel Surcharge.

The only one line response I am getting is that Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.Earlier they use to play only with fares but now they involved things like Fuel Surcharge. Below is the copy of whole...

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Dear Sir,
I was travelling on Indigo Airlines on 04Jul09 from Imphal to guahati. My wife and myself purchased chips and samosas from the onboard catering service and to my utter surprise we recieved the coldest stale and spoiled samosas. It had cost us Rs 100 for two samosas and the least one can expect is some integrity on part of the airlines that they give the customers fresh and edible stuff and not the leftovers/stale food. Both...

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