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IndiGo Complaints & Reviews

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Last updated Oct 30, 2024

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Regarding cancellation of flights and then not providing proper solution

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IndiGo reviews & complaints page 279

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Address: Delhi

This is regarding a return flight to Mumbai booked with Indigo travels. While we were issued the boarding pass, we were denied boarding at the gate as it was said the doors were already shut. We had been stuck at the security line which was 100 passengers long and there was no Indigo airline official to get us past quickly. We reached the gate 5 minutes before flight departure time and the ground staff denied us boarding even as he spoke...

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Address: Chennai, Tamil Nadu

I have a booking on Indigo from Chennai to Kolkata on 25th June, 2010 (I can give the booking details if required). I contacted customer care ([protected]) on 21st June, 2010 at around 11 PM to reschedule my booking from Chennai to Kolkata on 24th June (instead of 25th June) one the evening flight (6E 277) and I wanted to have a return ticket from Kolkata on Chennai on 5th July, 2010 on the morning flight (6E 275), and asked for the total...

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Address: Mumbai City, Maharashtra

I had booked a confirmed Indigo flight ticket on 11th May,2010 via Travelocity website, for travelling from Mumbai to Jaipur for an important work.
The journey was scheduled for 21st May, 8:10 PM. On the day of journey, at the check-in counter on airport while checking my Iternary, Indigo team told me that my ticket was cancelled by somebody.

I have no idea how my ticket was cancelled without my consent, I enquired...

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Address: Mumbai Suburban, Maharashtra

We were to catch the IndiGo flight 6E342 from Mumbai to Lucknow on 15/06/2010. Due to a traffic jam we arrived at the airport at 14:00. The departing time of the flight is 14:25. Clearly we were late for the flight and under these circumstances we automatically follow the correct procedure. However two events prompted me to write this COMPLAINT.

1) While we were stuck in traffic i called their helpline [protected] who forwarded...

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Address: Vadodara, Gujarat

Dear sirs,
I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for
my wife,Sarada Chari on travel date 26.5.10.I was issued an e-ticket
Vadodara-Mumbai,6E210,26.5.10,PNR No G3ZPCE &
Mumbai-Hyderabad,6E258,26.5.10, PNR No M35CAC.It was a single e-ticket with
referred PNR nos.On travel date I was informed by Indigo that the flight
scheduled from vadodara is delayed with...

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Address: Gurgaon, Haryana

I was having ticket ( Ref: Z3F9BH) of 6E 273 - Delhi-Kolkata on 27th april'10. Due to Bharat Bandh you have cancelled the flight around 4 PM in the evening. Till 3 PM I was constantly following up over phone with Indigo and it was told to me that it has not being cancelled. Since it was understood that Kolkata will be totally paralised on the next day - I was forced to reschedule the ticket on 28th and spend around Rs 3000/- extra.br...

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The delhi ground staff of indigo is completely unhelpful and up. Misspooja (Customer services executive) and mr neeraj just so unhelpful, non-co-operating and unprofessional. I was traveling leh-delhi on 22nd of april thru jet airways. My flight was to land delhi at 8.30 am but their flight was delyaed 5hrs due to technical reasons. I had to catch a delhi-pune indigo at 2.30 pm same day. My jet flight reached delhi at 1.40pm andby the time...

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Address: Mumbai City, Maharashtra

Dear Sir,

I, Mrs Kanchan Malhotra travelled from New Delhi/Mumbai on 19 April 10 in Indigo Flt 6E187 Dep 05:45 pm Seat No. 5A. My samsonite checkin Bag on delivery was found totally drenched, lock was missing and and was ripped off. Immediately, I brought to notice of Ms Carol (who was on duty at the belt) and opened in front her and showed her the contents. All the clothes were fully drenched and my expensive sarees n suits...

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Address: New Delhi, Delhi

Hello Sir,

I am seriously shocked and speachless by hearing an incident happened with one of my friend. One guy by the name of Ajay in Indigo Airline, Delhi is openly ask and provide a job of an airhostess in response of having bed with him for a day. After that only he provides an appointment letter.
There would be no rounds of an interview. Only a telephonic interview in which he ask all sorts of sexual related questions...

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Address: Karnataka

The customer service provided by Indigo Airlines is pathetic. I travelled with my 2.5 year old son from Bangalore to Kolkata (on 2nd April) , 2010) in one Adult ticket (Indigo airline) and it was a smooth journey. While coming back from Kolkata to Bangalore (11th April, 2010), I was asked about the age of the child and was asked to purchase a ticket immediately. When I went to purchase the ticket, Ms Ratna at the counter asked us to pay Rs....

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Address: Bangalore, Karnataka

Would like to inform that the indigo airlines staff lack in knowledges and use foul languages to customers and making them wait unnessarly i went to airport today at 10.15,but i have not got boarding pass till 11.15 the satff manju shri and sharon were making me waitfor long time and using foul languages at me and they asked me to get the fax copy of my credit card i asked my son to fax it but they dont know where is the fax machine,and they...

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Address: Chennai, Tamil Nadu

Dear Sir / Madam

I am a registered travel agent with indigo airlines. I had asked the airline for a group quote and they returned a written quotation on my email. The group was agreed upon and i deposited the money towards the booking in ICICI bank account of the airline. However, by the time the group ticket could be issued, the airline executives(Mr Manikandan Nair & Mr Priyadarshan) confirmed that the fare had increased...

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This is the my experience i would like you to go thru the mail properly.

Dear Vishal,

Thanks for the reply.
After going thru your statement (Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure.)

have 1 thing to ask you , I did not choosed it RATHER your staff ("Miss TANUJA")coz of whom i Lost my flight...

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I have booked a flight through Makemytrip for Hyderabad to Imphal for today (2 March 2010) but I was refused to board the flight due to my pregnancy. It would be much appreciated if the refunds are credited
into my account at the earliest possible opportunity. The details of my flight (connecting flight) are

Hyderabad to Kolkata
Christina Lianlamching (PNR Number Z2NICD), Khumginsang Hanghal and
Noelle...

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Me and my wife boarded Indigo flight no. 6E 282 from Chennai to New Delhi on 24 Feb, 2010.Our PNR was Y245BG. We were sitting on seat no. 12A and 12B. There was a group of 3 co-passengers sitting on 11A, 11B and 11C. The guy sitting on 11B was continuously gazing shamelessly at my wife. To avoid any embarrassment on board, my wife didn’t report the matter to the cabin crew. But when we landed she refused to go in the bus coach till the...

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Hi,
i had booked a Bangalore-Jaipur flight (flight no. 6E 152, PNR no O2G5LA). Unfortunately, in Bangalore, airport is 50km away and i missed my scheduled airport bus, and i reached 15 mins before the departure time. i was not allowed to check-in, and was told that "taxes and user development fee" will be refunded, which sounded reasonable. To my dismay, when took a closer look at my ticket, it was mentioned that uder development...

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Dear Manager,

I am so disappointed using Indigo Airlines pathetic services. I tried booking a new ticket using the credit given by them against cancellation of a ticket but was not able to do so (there is no option in online booking to use the credit given by them) i called their customer care. Talked to them for half an hour. then they disconnected my phone twice. I am not able to use my own money (indigo credit). this is...

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This is the laid back attitude and misbhehaviour by your staff at lucknow airport,i had a flight for lko to mumbai on 3rd of october flight no.6e341 the flight time was 13.00 , and i reaached there at 12.31 (at your counter)exact and on my way to airport i phoned them and informed them to ,pls do a telephonic check inn and they said its fine and when my wife (ragini)went inside the airport at your counter they said boarding is closed ,what...

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Hi,

I booked ticket from indigo for 23rd Jan 2010 ( PNR- L1N4EB)

However, due to an emergency we could not fly on agreed date.

I spoke to customer care and I was told that 750/- per passenger charges are applicable in order to cancel it which is very unfair. I am frequent flyer of Indigo and should take my case in to consideration and do not deduct the cancellation / Change the destination fee...

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I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr....

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