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www.goindigo.in
2.7
Updated: Apr 3, 2025
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Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍
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IndiGo reviews & complaints page 283

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Neelima Balachandran
Jun 11, 2008
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Airport Staff

I wrote this email in the feedback form in the Indigo airlines website.

This sunday, 8th June 2008, I had an extremely upsetting and disappointing experience with the ground staff of Hyderabad airport. My flight was a 3.45 flight for Mumbai and it was an urgent trip and I had booked the ticket via credit card by 12 that day. I had reached by 3 for my flight and had joined the check in queue at Indigo All Flights counter....
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Sushmita Singh
from Bengaluru, Karnataka
Jun 10, 2008
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Flight Prepones-No information Given and No refund

To whosoever it May concern,

I am writing this mail to inform you about the trauma i had to go through due to Indigo. This is my last resort. i booked an indigo flight from Delhi to Bangalore which was scheduled to depart at 8:45 PM on June 8th”2008. When I reached the counter with my husband at 7:50 we were told that we are too late and they cannot accept passengers. To our surprise the lady named Tina was extremely...
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Siddhartha Ghosh
from Mumbai, Maharashtra
May 4, 2008
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Uncouth Airport Staff

Dear Sir/Ma'm;
Since the first time that I flew on Indigo some 1.5 yrs ago I had a very high esteem about you and your employees in all sense of the word.

On 1st May 2008 under the booking PNR ZI1RLD my mother;wife and 3 yr old son was travelling from Pune to Kolkata by flight 6 E 410.As a measure of prudence since I bought this ticket on my credit card I accompanied them to the airport.All was fine except the...
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Nikita Savani
from Sambalpur, Odisha
Apr 3, 2008
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Didn't let me Board the flight

This is to inform you, i was suppose to travel by INDIGO, PNR No.MM5WAA, Flight No.6E-404 from Kolkata to Mumbai, Depature time- 17.40 Hours. I had reached airport by 17.05 Hours and there was a long que for scanning of the luggage. There was only one machine that did the scanning and that was shared with three Diffrent airlines. SPICEJET / MDLR and INDIGO due to this there was a further delay of 5 minutes for the scanning of my luggage....
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Mahinder Singh
from New Delhi, Delhi
Mar 5, 2008
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Refund of canceled flight by Indigo Airline

Booking Ref: EZR 508384/A & 515696/A.
Indigo Airline cancelled on 11 Feb,2008, flight from Delhi to Mumbai on 14 Feb,2008. Your staff offered alternate flight on Goair for all six passengers. This was accepted & paid for. As advised by your staff the necessary cancellation was also done online at the same time. At first one staff member advised that full refund will be received by me in 7 days. A subsequent enquiry this was...
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