Ixigo Complaints & Reviews

I would like to complain about my booking. I booked 2 tickets from ixigo i complained about 1ticket already now my another ticket please check it too only half amount i got by your mistakes. The rights are on my side so you should refund full amount to my account as possible as you can i'm submitting all the proofs you want please try to refund my full amount to my account

I booked tickets to go home today but when i reached station they said all train was cancelled only special train is going on so they told me to cancel the ticket so i cancelled unfortunately i didn't got my money back please do something to help me. It was not my mistake it was there's so please do something faster to refund my money back to my account

I tried to book a ticket from ahmedabad to delhi for august 28. I used upi transaction method, my amount was deducted but no ticket was booked. I have written them 3-4 times for my refund. They are not responding. I have my transaction id from paytm upi.

There is no customer support on the app, i have rebooked my ticket but my old transaction has not been refunded.

Please help me get my money back.

Amount - 2802

Contact - +91 [protected]

I tried to purchase a rail ticket using ixigo app on[protected]. My amount was deducted from bank account but ticket could not generated. Then received a message from ixigo ur deducted amount will be refund with in 5 working days. But i didn't received the my refund. After this i mail to ixigo team on 1st august
2019 (Whose copy is enclosed) but i received a message with next 5 days i will get my refund back in my account. But till today i have not received my refund back

Regards
Lovekush sharma
[protected]@gmail.com
[protected]

Dear team,
I had booked a ticket udaipur to morena on 31st july 2019 ticket was not booked but amount 780rs. Has been deducted in my amount i have many calls to your toll free no. But still not respond kindly refund my amount as soon as possible.
If you not respond my complaint i am go to labour court so please resolved my issue.

Thanks
Farooq ali

I booked a flight from bengaluru to bhopal for date 5 august 2019. I paid for it and the amount was also deducted from my account.

The account through which the booking was made is :
Himanshu bhadoriya
[protected]@gmail.com
[protected]

The details of the traveller are as follows:
Mrs. Simran shankala
[protected]@gmail.com
[protected]

Hi,

I have canceled the flight ticket on[protected], but i haven't received the refund yet. I have tried to reach to ixigo customer care and i have sent a lot of mails for the same but i haven't got any reply from their end. They don't have any customer care no. On which you can speak directly to them. The details are as below:

Trip id: 18778199 | pnr: m9lozf

Please check and refund my money.

I booked my flight on 16 June but then I cancelled it I have also taken the liberty general insurance but now they are not picking up my phone I tried to call them alot but they are not picking up my phone since 2 month is passed but they are not giving me the refund money yet and now they are sending me that my problem is resolved I am bit frustrated not but they are not picking up my phone please help

To be quite honest and apt with my words, this company is fake, fraud and untrustworthy. My total amount Rs.3, 138 has been deducted and has not been returned to me. Actually, Rs.938 was deducted was in the process of refunding, however, this company didn' t inform me when my amount Rs. 938 was refunded to me and when I made a call to know the valid information they could do nothing, but just to make blame excuses and later Rs. 2, 000 was deducted. With such distrust and disloyalty towards the customers ; no one would be able to make a swift transactions. Furthermore, it would infuriate the customers and thereby reduces the users. So this is my honest and genuine information to you that you should't become a victim of this fraud and fake company. Do not ever trust this company and if you do then be prepared to face the mischance. So I am making an honest request to you not to use this company henceforth. Though I have been bitterly doomed I would't want to, though my money has been deducted and un-refunded I would want you to be safe from their evil clutches .They are nothing but just useless fellows who has cheated in the past just to acquired a position in the Indian bank. I would't say "Indian bank" for they are just spoiling the reputation to be called as Indians. Afterall this comany has showed their true colour..

Dear sir,

I had booked a train ticket for journey from jammu to lucknow on 6th october 2019 by train no 12238 with pnr no. [protected].

The same was cancelled and refund was initiated on 25.07.2019. I have received the following detail of the refund made. But the same has not been credited to my account linked with the debit card used.

Kindly look into the matter and arrange for the refund.

Meera baranwal
[protected]

Kindly check refund details: ixitr[protected]

Refund detail
Date thu jul 25 2019 13:13:21 gmt+0530 (India standard time)
Amount ₹ 9, 115.00
Status success
Reference[protected]
Epg txn [protected]
Parent txn ixi-6l4891lci65ynl570p-1
Arn not available
Unique request id 1rfibc3xmvhyzrlbeh
Internal reference id hdfc_refvqdcruo7i0g2hhvl
Sent to gateway yes
Initiated by api

My transaction failed during booking my railway ticket on 27 june 2019 and refund is still not intimated... I have already dropped a mail there on 19 july but my problem is not resolved yet. For more information i have attached a screenshot of mail received from the ixigo team. I need my problem to be fixed soon. The ixigo trip id is ixitr[protected] and the payment id is 31j05j1654spydfdcb.
Amount is 402.95 rupees
Transaction date:- 27 jun 2019 at 11:56 am

Train ticket booked in ixigo has been canceled by ixigo as train cancelled. I checked in irctc site on my train cancellation before chart preparation but train shows active. I waited for 2 hours i tried getting my refund back before chart preparation hence ixigo say refund is zero and cheated 2000 rupees from me. I didn’t book in tatkal it’s a normal reservation only. I’m not able to cancel and get my money.

Dear ixigo team,

I have booked a train ticket from palakkad to chennai on 28/07/2019 with pnr: [protected]. I’m trying to cancel the ticket from today morning onwards but your app is not allowing to cancel it saying an error “something went wrong, please try after sometime”. Please help me to cancel my tickets and refund the amount

Thanks & regards,
Nirmaldev m r
Chennai

Hi.

I planned to book train tickets through your ixigo app from chennai central to ernakulam and made successful payment via debit card.

But the ticket booking is still in pending also the amount is debited from my account.
Will the booking confirmed or my amount will be refunded?
Kindly provide me clarification on this issue as soon as possible.

Thanks.

Today (27th july, 2019) morning i booked a ticket first from sirhind junction to bilaspur. On first booking the amount of rs 2491 got deducted from my account but later on a window poped up saying booking failed. I re-booked again and again the same amount got deducted from my account my but booking still remained pending. I have attached the screenshots of both the transaction ids. Ixigo team please check and refund my amount back.

Please help!

Dear sir,
Actually i booked 3 train tickets and cancelled all of them ln 5 jun 19 but refunded only for one ticket and other teo tickets amount has not been credited to my acct untill now and i jave communicated to irctc customer care few times through phone calls and mail finally they provided the detailes for refunded and asked to me contact with le travenues customer care, please refer the photo which attached to this and refund the amount, thanks.

On 17 july 2019 i booked 4 train ticket from kanpur to manmad from pushpak exp... But transaction has been cancelled but i did not get my refund back 5 days has been completed so kindly without taking any strict action get my refund back.. U have to get my refund back on22 july 2019 u r too late ur service is so late n i called ur customer care but i did not get any response...

I booked a flight from delhi to ranchi on 7th aug, 2019. I paid the amount through upi app. Rs 2083 was deducted from my account but no ticket was issued. I got no email of ticket confirmation. If my ticket is confirmed then kindly send the confirmation mail or otherwise refund the amount in my account. I have shared the screenshot o[censored]pi app confirming the transaction. Kindly resolve this.
Payment id[protected]
Mail id anunay. Jain. [protected]@gmail.com
Booking date - 24.07.2019

I've booked a flight ticket from ixigo mobile app today at 2:48 pm. An amount of rs 7619 got deducted, but the ticket was not booked. The details are as follows:

Email id: [protected]@gmail.com
Phone no. [protected]/ [protected]
Name of booking provider: ixigo
Booking id: if[protected]
Transaction id:[protected]

I have confirmed from my bank that the amount was credited to the beneficiary account.

The ticket was from "bom-rdp, sun, sep 1" & from "rdp-bom, tue, sep 10".

I mailed them and tried to contact them, but there was no response from their end.

I had booked ticket from DEL to VNS flight for 2nd July 2019 and cancelled the flight and they provide no refund.
However to get reimburse of amount i need to provide the refund invoice and they are not providing the refund invoice.
Booking ID IND[protected]
I have contacted them over calls many times they promised that refund invoice will be deliver in 2hrs but nothing revived from there side
Even they have not responded to my mails