Ixigo Complaints & Reviews

Made a train booking on Ixigo and the whole process proceeded smoothly till payment was processed but the site failed to issue the ticket.

Repeated the same and once again the same issue.

In essence did the whole process 2 times and paid twice without delivery of promised service!

Next tried to contact the “customer support” which does not exist.

The company relied heavily on “AI” hence the human touch is lost and the redressal process only extended.

Sent mails and REMINDERS to the suggested email : [protected]@ixigo.com Once again no response.

Attached screen shot of the payment confirmation.

Pls provide the refund ASAP and address your site issues if you want to be competent in this competitive market.

Dear team,

I was booking a train ticket through ixigo application on 12th october at 08:25 am and during payment via upi mode (Paytm) my payment was successful of amount 2645.40 inr to upi - [protected]@axisbank as per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train...

I was booking ticket from ixigo for railways from bandra terminus to bhuj for november 17 /2019 and when the page of payment arrived i clicked on upi payment option i payed 1250.89 rs my upi transaction id is :[protected] as per my money was deducted frol my account and i when i got back to ixigo app the booking was gone and i didn’t even recieved and refund money message as well please look into this and pay my money back as fast as possible
My upi id is : [protected]@okhdfcbank

On october 11, 2019 a sum of rs.1175.40 was remitted by me through bhim upi for booking train ticket in ixigo app. The details are
Transaction id:[protected]
Date: 11 october 2019
Time: 20:07:10
Remarks: ixigoprod
Payment made to: le travenus tech - via [protected]@axisbank
Payment made from: [protected]@upi

Ticket was not booked by ixigo and the screen was buffering for a very long time,

Since no booking was done i rewuest you to return the amount

I have book a flight ticket fore new delhi tu to bhubaneswar and my amount is deducted but ticket booking not confirmed my my email id [protected]@ gmail.com and mobile number is[protected]. Ticket booking in the name of dolly dolly. Flight vistara date 5 january 2020 time 1740 from delhi. Hindi booking amount is deducted from my account rupees 3629 but my ticket is not confirmed no email regarding this i have received any message. I am book this ticket by flipkart

I paid for my railway ticket through google pay, but i didn't get the ticket due to the connection error. But the money was debited from the bank account. And after i got that i have to wait for one week to get my money back. And i waited for one week for the refund. But still i didn't get my money back. Please recommend a way to refund my money fast as possible, please refund my money.

I made a transaction from ixigo and entered irctc login id and choose paytm wallet for payment but ticket was not booked but in upi wallet statement its showing "transaction with paytm upi successful". Debited amount - 384 date and time :10 oct 2019, 06:27 am and transaction id[protected].. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 384 asap.

Rs 383.68 has been deducted and [protected]@axisbank on 10-10-19.

I book my train ticket from ixigo app on 8 oct 12.19 pm through upi app phone pe. My phone pe transaction is successful. Trans. Id - p1910081218576728940948.
To [protected]@axisbank rs 694 rs.
Utr[protected]
But ixigo said that my booking is cancelled. They donot refund my money. I also attach pics of the transaction. Please refund my money.

Had tried to book train tickets by mussouri express from old delhi to kotdwar on 18 th september 2019, but payment failed, i was promised refund within five days but no refund received till date.
Transaction details are as follows
Booking id : ixitr[protected]
And :ixitr[protected]
Payment failed advice: 4v4wrgallonjc8wvon
And. :4v4wgon3ma91mtc6nz
The amount was deducted from hdfc bank account (Not giving those details for account safety reason.
Please arrange refund early.

I have made 3 flight ticket bookings for 29 of october 2019 from port blair to trivandrum. It was an indigo flight at 7.25 am via chennai. I have used the ixigo app for boooking. I have done the payment through google pay. I was charged 16417/- rs for 3 tickets. After the payment process was done i was recovered back to the home screen. The money got deducted from my account however i didnt fet any confirmation for the same till now. Its already been more than 24 hours. I even called the indigo customer care where i got to know that i dont have any bookings in my name. After mailing cheapticket (A vendor of ixigo) they told me that they didnt receive the money and asked me to contact ixigo. Since there are no tollfree number for ixigo i mailed them. Which they are not replying to. I want my money refunded in my account as soon as possible because i have to do the bookings again.

I have tried to book for flight for 9th october morning 11:30 using debit card the amount was debited but booking was cancelled i have sent mail also but no response to it the ticket was booked in name of murugan sakkanan using karurvysya debit card
Mobile no =[protected]
Please respond to the message it would be great if you refund the money as soon as possible
Mail i'd =[protected]@gmail.com...

I recently had tried to book train ticket from ludhiana junction to new delhi through ixigo train app and gone for upi google pay payment. After my account got debited with an amount of rs.288.68 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me

I recently had tried to book train ticket from ludhiana junction to new delhi through ixigo train app and gone for upi google pay payment. After my account got debited with an amount of rs.288.68

It doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.

These don’t have a customer care service also. Please help me

I booked 3 flight ticket booking from port blair to trivandrum this monring for 29 october 2019 at 7.25 am via chennai. It was an indigo flight. I have used google pay as the payment method. The money has been successfully paid to ixigo. After the money got deducted from my account i was redirected to the homescreen. And i didnt get any confirmation for the booking. I called the indigo customer care and checked there was no booking in my name. When will i get the refund back?

Train ticket booking got failed but money got debited from xxxx3600 canara bank account. They had been delaying this refunding since 2 days and i want rebook my tickets which will get filled soon. I was booking chair car ac 3 tickets form harippad to mangalore and last moment it got failed but 1700 rs got debited from my account
Transaction id :[protected]
Date: 03 october 2019
Time: 23: 33
Remarks: ixigoprodu

Hi team,,

I was booking a ticket from bhubenasver to mumbai of 9th dec on 4th oct however payment was deducted from my account but no ticket generated.

Please refund my money as soon as possible.

Please do the needful and contact me on my below number.

Email - [protected]@gmail.com
Phone number -[protected]

Name-gaurav halkara, swati gothaniya

Regards,

Gaurav halkara

The air india already change my tickets and flights yesterday with the previous tickets.

Which you did not sort out just doing time pass with asking query and number again.

This is my contact number - [protected].

I will also put this email time pass for last two days in website. After i back from business trip i will put this matter of your time pass and asking again and again frustrated me and my time.

If you were so much genuine you might yesterday sort my refund you are doing purposely as you people know i have flight on 6 oct 201.

Don't try to over-smart by sending everyday one mail.

This i done with air india communication and they sort it out without hesitation.

Ixigo is totally negligence unprofessional plus neither serious solve query

Only time pass with customer so that they like to put customer holding as they will not keened to solve customer query.

They are game player and playing with customer and irritate customer.

Date of issue: 30aug19 e-ticket number:[protected]
Rloc: ai jgsmg/1g fg2r72

Name of passenger: phillora/parmindersinghmr

I tried to book train ticket from howrah to yeshwanthpur on ixigo using phone pe app, my amount was deducted from phonepe but on the ixigo page it was still showing "amount to be deducted rs 6k" and i tried to refresh the page but it was showing "cancel transaction/bookings?" and then at the end payment time was over and nothing happened. My money also didnt get refund and neither i received any message regarding refundment. Please help. I have attached a picture of the phone pe transaction page.

I tried to book using ixigo app on october 3rd. I've used phonepay upid for transaction. I was very disappointed to say that my money got deducted but in ixigo page payment was unsuccessful. 6k was deducted from my account. Transaction was successful on phonepe app but on the bookings and payments page on ixigo the page wasn't getting refreshed. I have attached a photo of the transaction page of phonepe. Please help

Dear ixigo

I here to inform you that i tried to book flight ticket of rs.3291/- on 20.09.2019 from mumbai to tirupati journey dated 26.09.2019 from my registered mobile number [protected] on ixigo app but the transaction has successful and ticket was not generated. When i tried to call support team, the response was not appreciable. Kindly do the needful on urgent basis.

Regards

Madhav m
Officer
Karur vysya bank

Dear madhav,

Thanks for writing in.

We regret to inform you that the booking was not confirmed due to some technical issues from the airline.

Please note that the full refund has been initiated and it should reflect in your account within 7 working days.

Moreover, we would also like you to know that the time taken for the refund is the time your bank takes to process the amount. The refund is released immediately from our side.

Thank you for your understanding.

Thanks,
Mohini
Team ixigo

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Dear ixigo mohini

With ref mail update the status of refund
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